WO2015052595A1 - Customer insurance system and method - Google Patents

Customer insurance system and method Download PDF

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Publication number
WO2015052595A1
WO2015052595A1 PCT/IB2014/060259 IB2014060259W WO2015052595A1 WO 2015052595 A1 WO2015052595 A1 WO 2015052595A1 IB 2014060259 W IB2014060259 W IB 2014060259W WO 2015052595 A1 WO2015052595 A1 WO 2015052595A1
Authority
WO
WIPO (PCT)
Prior art keywords
registry
insurance
customer
document
objects
Prior art date
Application number
PCT/IB2014/060259
Other languages
English (en)
French (fr)
Inventor
Robertas SALTIS
Original Assignee
Balto Link, Uadbb
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Balto Link, Uadbb filed Critical Balto Link, Uadbb
Priority to LVP-14-47A priority Critical patent/LV14931A/lv
Priority to EEP201400023A priority patent/EE201400023A/et
Publication of WO2015052595A1 publication Critical patent/WO2015052595A1/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Definitions

  • the invention relates to data processing systems customised for administrative, commercial, financial, and managerial purposes, particularly to dealing with risk management issues in insurance.
  • Patent literature describes available systems and methods related to various solutions functioning in servers with interactive environments. Inventions in this field patented in Korea, Japan, and the USA are particularly numerous.
  • the users can even create individual accounts to manage their debts, mortgages, insurances, brokerage services etc;
  • the aim of the invention is to create a system free from the aforementioned shortcomings.
  • the core infrastructural modules of the system are:
  • the insurance system addresses various insurance administration issues, presents the user with comprehensive status-quo insurance situation, notifies of loopholes in insurance coverage, and enables the user to close these loopholes by obtaining appropriate insurance product.
  • Fig. 1 shows a structure diagram of core infrastructural modules of the system.
  • Fig. 2 shows a structure diagram of core modules of the database.
  • Fig. 3 shows a structure diagram of auxiliary modules of the database.
  • Fig. 4 shows a diagram of links of customer registry to other objects.
  • Fig. 5 shows a diagram of links of insurance document registry to other objects.
  • Fig. 6 shows a diagram of links of vehicle registry to other objects.
  • Fig. 7 shows a diagram of links of asset registry to other objects.
  • Fig. 8 shows a diagram of links of credit and leasing contract registry to other objects.
  • Fig. 9 shows a diagram of links of damage registry to other objects.
  • Fig. 10 shows a diagram of links of customer order registry to other objects.
  • the core infrastructural modules of the system are:
  • the insurance system addresses various insurance administration issues, presents the user with comprehensive status-quo insurance situation, notifies of loopholes in insurance coverage, and enables the user to close these loopholes by obtaining appropriate insurance product.
  • the database stores information related to certain objects and their properties as well as to relations of these objects to other elements of the database.
  • Each element of the database may have one or more subelements of more than one level (e.g., a customer may have multiple addresses (home, work, homestead etc.)).
  • the database elements may be interrelated not directly but through intermediate elements of element interrelationship, which make it possible to interrelate the database elements by one-to-many or many-to-many interrelationships.
  • asset registry - assets that belong to or are used by the customer
  • a customer is the central element in the database, having the most of direct interrelationships to other elements in the database.
  • customer registry - defines insurance document persons (insurer, payer, insured), and in case of insurance of a person it also defines the object of insurance.
  • insurance document annexes registry - a registry of amendments to, supplements to, and terminations of insurance document;
  • customer registry - defines vehicle persons (owner, user, and manager (the insured));
  • Asset registry stores information on assets of various types (except vehicles), parameters and attributes of these objects and is linked to the following registries:
  • customer registry - defines asset persons (owner, beneficiary);
  • customer registry - defines credit contract persons (lender, borrower, guarantor),
  • Damage registry stores data related to contingencies of customers and / or their requests for compensation. In addition to damage case parameters and attributes it also has links to the following registries:
  • damage document registry a list of documents submitted or to be submitted along with their attributes and parameters and electronic copies of the documents;
  • damage accounting document registry - a registry of financial documents for administration of customer damage
  • action registry - a registry of actions taken in the course of damage administration and of their attributes.
  • the registry can be linked to:
  • customer registry - a customer for whom an order is placed and who is included in the order as an object of insurance. Orders for subjects that are not yet included into our database as customers are possible as well;
  • a user can use the insurance system in one of the following ways:
  • IP address access restriction can be applied.
  • Insurance portal The website part with information about insurance products, market news and research, advice and general recommendations.
  • an authenticated user can (depending on rights granted) access interface and functionality elements arranged into three groups: private customer, business customer, and partner.
  • customer insurance matrix (hereinafter referred to as customer insurance map): a matrix of customer controlled insurance objects and of insurance products and customer obtained / valid insurance contracts (insurance coverage in place), which are applied to these objects, which provides a customer with visual and structured information about risks covered and absence of insurance as well as displays relevant informational notifications.
  • the vertical axis of customer insurance map presents insurance objects: immovable or movable property, persons, or other objects. Insurance objects are grouped by object type.
  • the horizontal axis of customer insurance map presents sub-objects to be insured, insurance risks, types or insurance products for each type of insurance object.
  • the insurance risks to be covered, types of insurance or insurance products presented may depend on customer profile, i.e., on customer data (activities engaged in, territory, turnover or income, age, related persons etc).
  • customer insurance map displays informative data on current insurance coverage (validity of insurance contracts, absence of a valid contract, validity restrictions, or insurance recommendations) of the customer.
  • Insurance recommendations are supplemented with theoretical information on insurance products to familiarise the customer with peculiarities of the coverage, and facts about similar previous publicly known contingencies (examples) are presented as well.
  • Business customer interface comprises individual modules all or some of which can be attributed to a specific business customer user. These modules and their functionalities are:
  • Module name Module functionality Administration 1. Management / modification of information about company 2. Management / modification of other users of the company and rights granted to these users Insurance documents 1. Administration of insurance status and insurance documents of the company (business customer insurance map) 2. Addition/removal of insurance documents of the company 3. Administration of insurance documents of subsidiaries Transport 1. Administration of information on vehicles of the company 2. Administration of insurance documents of vehicles of the company 3. Viewing of information on damages to vehicles of the company Assets 1. Administration of assets of the company 2. Administration of insurance documents of assets of the company 3. Viewing of information on damages to assets of the company Staff 1. Administration of information on staff of the company 2. Administration of insurance documents of staff of the company Damage administration 1. Administration of damages of the company, including damage reporting 2. Administration of financial information on damages Damage reporting 1. Reporting of damage Invoices 1. Administration of payment information, generation of invoices Vehicle market values 1. Viewing of / searching for market values of vehicles Appropriation calculator 1. Calculation of personal insurance contributions at special rates for the company's staff
  • the purpose of the damage reporting functionality is to provide a customer with a standardized user interface and process for notifying of an event (a damage) regardless of insurance company.
  • the system runs algorithms to identify the insurance company involved, the form of the notification to be submitted and the information to be provided to the insurance company, and to advise the customer of additional documents to be submitted for damage registration.
  • the aforementioned algorithms include the following functions:
  • the object concerned is referred to to determine the insurance companies involved and insurance documents;
  • the time of the contingency is referred to to select the insurance companies involved and insurance documents;
  • the nature of the contingency is referred to to identify the scope of information to be gathered from the customer and submitted to the insurer as well as additional documents identifying the contingency (damage) to be submitted;
  • the application can be submitted to insurance company by electronic communication means or by exporting data to IS of the insurance company.
  • the application can also be submitted / exported to customer's IS;
  • the Partner interface comprises individual modules all or some of which can be attributed to a specific partner customer user. These modules and their functionalities are:
  • Module name Module functionality Portfolio insurance coverage 1. Viewing of insurance coverage of the portfolio financed. This module is particularly important as the 'Insurance system' contains insurance data imported from various sources and linked to objects in the portfolio financed, and insured risks are assessed, which enables generation of insurance report on the portfolio financed. 2. Viewing of actions to assure insurance coverage on the portfolio administered. 3. Making of insurance query for a new object. Transport offers 1. Making of insurance offer for unregistered and registered vehicles at special pricing of a partner. Offers and insurance documents 1. Viewing / updating / sending to customer prepared insurance offers 2. Viewing updated insurance documents Subsidiary module 1. Viewing of outcomes of partnership 2. Accessing links and partnership codes for embedding to own website 3. Viewing and ordering reports on operations Damage insurer 1. Administrating reported damages to customers on behalf of the insurance company
  • the partner modules described above can also be integrated (via web services) into information system of a partner to transfer data to the partner not via the interface but by exporting directly to the system.
  • objects of insurance documents are pinned to objects of portfolio financed
  • the partner administrating insurance informs the customer in charge of insurance by recording actions taken along with comments on and outcomes of these actions.

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
PCT/IB2014/060259 2013-10-07 2014-03-28 Customer insurance system and method WO2015052595A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
LVP-14-47A LV14931A (lv) 2013-10-07 2014-06-12 Klientu apdrošināšanas sistēma un metode
EEP201400023A EE201400023A (et) 2013-10-07 2014-06-19 Klientide kindlustussüsteem ja meetod

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
LT2013110A LT6071B (lt) 2013-10-07 2013-10-07 Klientų draudimo sistema ir būdas
LT2013110 2013-10-07

Publications (1)

Publication Number Publication Date
WO2015052595A1 true WO2015052595A1 (en) 2015-04-16

Family

ID=50513394

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2014/060259 WO2015052595A1 (en) 2013-10-07 2014-03-28 Customer insurance system and method

Country Status (2)

Country Link
LT (1) LT6071B (lt)
WO (1) WO2015052595A1 (lt)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113344715A (zh) * 2021-05-27 2021-09-03 北京优全智汇信息技术有限公司 保险公司专用业务产品整体管控系统及其管控方法
CN114399394A (zh) * 2022-01-14 2022-04-26 长城人寿保险股份有限公司 保险合同数据变更方法及装置

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2003038561A2 (en) 2001-11-01 2003-05-08 First Usa Bank, N.A. System and method for establishing or modifying an account with user selectable terms

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2003038561A2 (en) 2001-11-01 2003-05-08 First Usa Bank, N.A. System and method for establishing or modifying an account with user selectable terms
US20100179888A1 (en) 2001-11-01 2010-07-15 Jpmorgan Chase Bank, N.A. System and method for establishing or modifying an account with user selectable terms

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
EPO: "Mitteilung des Europäischen Patentamts vom 1. Oktober 2007 über Geschäftsmethoden = Notice from the European Patent Office dated 1 October 2007 concerning business methods = Communiqué de l'Office européen des brevets,en date du 1er octobre 2007, concernant les méthodes dans le domaine des activités", JOURNAL OFFICIEL DE L'OFFICE EUROPEEN DES BREVETS.OFFICIAL JOURNAL OF THE EUROPEAN PATENT OFFICE.AMTSBLATTT DES EUROPAEISCHEN PATENTAMTS, OEB, MUNCHEN, DE, vol. 30, no. 11, 1 November 2007 (2007-11-01), pages 592 - 593, XP007905525, ISSN: 0170-9291 *

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113344715A (zh) * 2021-05-27 2021-09-03 北京优全智汇信息技术有限公司 保险公司专用业务产品整体管控系统及其管控方法
CN114399394A (zh) * 2022-01-14 2022-04-26 长城人寿保险股份有限公司 保险合同数据变更方法及装置

Also Published As

Publication number Publication date
LT2013110A (lt) 2014-07-25
LT6071B (lt) 2014-09-25

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