WO2014201789A1

WO2014201789A1 - Service processing method, apparatus and system

Info

Publication number: WO2014201789A1
Application number: PCT/CN2013/085826
Authority: WO
Inventors: 孙爱芳
Original assignee: 中兴通讯股份有限公司
Priority date: 2013-06-21
Filing date: 2013-10-23
Publication date: 2014-12-24
Also published as: CN104243436A

Abstract

Disclosed are a service processing method, apparatus and system, the method specifically comprising: receiving service requests from user terminals; analyzing and statistically processing the plurality of received service requests from the plurality of user terminals, and determining services requested by the plurality of user terminals; from related application servers, obtaining service data requested by the plurality of user terminals, respectively; from the obtained service data, extracting the service data requested by the user terminals and transmitting the service data to the corresponding user terminals, respectively. According to the present invention, dynamic adaptation to a plurality of service requests is accomplished by processing the service requests in batches, thus, both service response speed and user experience are improved even in the case where the service requests are initiated by a plurality of terminals of a plurality of users at the same time.

Description

Business processing method, device and system

The present invention relates to the field of wireless communications, and in particular, to a service processing method, apparatus, and system. Background technique

Figure 1 is a schematic diagram of the M2M (Machine-to-Machine) system architecture. In the M2M system architecture, the user terminal exchanges information with the M2M application server through the M2M service platform of the M2M service capability layer. Specifically, the service request sent by the user is sent to the M2M application layer through the M2M service platform, and the service data of the M2M application layer is sent to the user terminal through the M2M communication network layer through the M2M service platform; in addition, the M2M terminal and the sensing extension layer are The service data is also transmitted to the M2M application server of the M2M application layer through the M2M communication network layer through the M2M communication network layer for storage by the user.

However, the service request received by the M2M service platform may be from different networks and different types of user terminals, and multiple terminals of multiple users may request services at the same time. In this scenario, the above-mentioned M2M is adopted. The service processing method of the system architecture may not respond to a large number of service requests in a timely manner, thereby failing to meet the user's business requirements and affecting the user experience. Summary of the invention

In view of this, the main purpose of the embodiments of the present invention is to provide a service processing method, device, and system, which can improve service response speed and improve user experience.

To achieve the above objective, the technical solution of the embodiment of the present invention is implemented as follows:

A business processing method, including:

Receiving a service request from a user terminal;

Analyze and statistically process multiple received service requests from multiple user terminals. Determining the services requested by the plurality of user terminals;

The service data requested by the plurality of user terminals is obtained from the related application server, and the service data requested by each user terminal is extracted from the acquired service data and sent to the corresponding user terminal.

The method further includes: storing context information of services in each application server, as:

And acquiring, according to the context information of the service in the stored application server, the service data requested by the multiple user terminals from the related application server.

If the service data is obtained from the application server, if it is determined that the application server needs to obtain the service data, the service data that needs to be acquired is directly obtained from the application server; if it is determined that the application server is not stored If the service data needs to be obtained, the service data that needs to be acquired is obtained from another terminal or server, and sent to the corresponding application server.

The service request carries one or more of the following: a service type, a service content, a user terminal type that initiates the request, and a user ID.

The method also includes:

After receiving the service request from the user terminal, the service request is authenticated, and the received multiple service requests from the plurality of user terminals are analyzed and statistically processed as follows:

Analyze and statistically process multiple business requests that have passed authentication.

A service processing device, comprising: a receiving module, a first processing module, a first acquiring module, a second processing module, and a sending module;

The receiving module is configured to receive a service request from the user terminal;

The first processing module is configured to perform analysis and statistical processing on multiple service requests from multiple user terminals received by the receiving module, and determine services requested by the multiple user terminals; The first obtaining module is configured to acquire, according to a processing result of the first processing module, the service data requested by the multiple user terminals from the related application server, respectively;

The second processing module is configured to extract service data requested by each user terminal from the service data acquired by the first acquiring module according to the processing result of the first processing module;

The sending module is configured to send the service data requested by each user terminal to the corresponding user terminal according to the processing result of the second processing module.

The device also includes a context information storage module configured to store context information of services in each application server.

The first acquiring module is configured to acquire the service data requested by the multiple user terminals from the related application server according to the context information of the service in the application server stored by the context information storage module.

The context information storage module is further configured to store context information of the user terminal. The device also includes a second acquisition module,

The second obtaining module is configured to acquire corresponding service data from other terminals or servers and send the data to the application server when the service data that needs to be obtained is not stored in the relevant application server.

The device also includes an authentication module,

The authentication module is configured to perform authentication on the service request received by the receiving module. The first processing module is configured to perform analysis and statistical processing on multiple service requests that are authenticated.

The device is installed on the M2M service platform.

A service processing system, comprising: at least one application server, a service processing device, and at least one user terminal, where

The application server is configured to return corresponding service data to the service processing device according to a request of the service processing device;

The service processing device is the foregoing service processing device; The user terminal is configured to send a service request to the service processing device and receive service data from the service processing device.

The service processing method, device, and system according to the embodiment of the present invention receive a service request from a user terminal, analyze and statistically process the received multiple service requests from multiple user terminals, and determine the multiple user terminal requests. The service data requested by the plurality of user terminals is obtained from the related application server, and the service data requested by each user terminal is extracted from the acquired service data and sent to the corresponding user terminal. The embodiment of the present invention uses the service processing device to analyze and statistically process the received multiple service requests from multiple user terminals, and then obtains the service data requested by the multiple terminals from the corresponding application server according to the statistical result, and The service data requested by each terminal is sent to the corresponding user terminal, and the dynamic processing of the multiple service requests is implemented by performing batch processing on the service request, so that even multiple terminals of multiple users are simultaneously In the scenario of initiating a service request, the service response speed can be improved and the user experience can be improved. DRAWINGS

Figure 1 is a schematic diagram of the architecture of the M2M system;

2 is a schematic flowchart of a service processing method according to an embodiment of the present invention;

3 is a schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

4 is a schematic structural diagram of another service processing apparatus according to an embodiment of the present invention;

FIG. 5 is a schematic structural diagram of another service processing apparatus according to an embodiment of the present invention; FIG.

6 is a schematic structural diagram of another service processing apparatus according to an embodiment of the present invention;

FIG. 7 is a schematic structural diagram of a service processing system according to an embodiment of the present invention;

8 is a schematic flowchart of a service processing method according to Embodiment 1 of the present invention;

9 is a schematic diagram of a service request sent by a user in Embodiment 1 of the present invention;

FIG. 10 is a schematic diagram showing the result of analyzing and counting user service requests according to Embodiment 1 of the present invention. detailed description

In the embodiment of the present invention, the service request from the user terminal is received; the received multiple service requests from the plurality of user terminals are analyzed and statistically processed, and the services requested by the multiple user terminals are determined; respectively, from related applications. The server obtains the service data requested by the multiple user terminals, and extracts the service data requested by each user terminal from the acquired service data, and sends the service data to the corresponding user terminal.

The embodiment of the present invention provides a service processing method. As shown in FIG. 2, the method includes: Step 201: Receive a service request from a user terminal.

Step 202: Perform analysis and statistical processing on the received multiple service requests from multiple user terminals, and determine services requested by the multiple user terminals.

Here, multiple service requests from multiple user terminals received in a preset time period may be analyzed and statistically processed, and the received preset number of service requests may be analyzed and statistically processed. Processing results need to be cached for the user to use and later to back up.

Step 203: Acquire service data requested by the multiple user terminals from a related application server, respectively.

Here, the acquired business data needs to be cached for the user to use and to back up later. Step 204: Extract service data requested by each user terminal from the obtained service data, and send the service data to the corresponding user terminal.

Here, extracting the service data requested by each user terminal from the obtained service data specifically refers to aggregating and reconstructing the acquired service data according to the service situation requested by each user terminal, so as to dynamically update the different needs of the user according to the user. Adapt to different services.

Optionally, the method further includes: storing context information of services in each application server, where:

According to the context information of the service in the stored application server, from the related application service The device obtains service data requested by the plurality of user terminals.

Optionally, when the service data is obtained from the application server, if it is determined that the service data that needs to be acquired is stored in the application server, the service data that needs to be acquired is directly obtained from the application server; If the service data that needs to be acquired is not stored in the server, the service data that needs to be acquired is obtained from another terminal or server, and sent to the corresponding application server.

Optionally, the service request carries one or more of the following: a service type, a service content, a user terminal type that initiates the request, and a user ID.

Optionally, the method further includes:

In the embodiment of the present invention, the format of the service request analysis and statistical processing may be as shown in Table 1.

Table 1

The embodiment of the present invention further provides a service processing apparatus. As shown in FIG. 3, the apparatus includes: a receiving module 31, a first processing module 32, a first obtaining module 33, a second processing module 34, and a sending module 35. ; among them,

The receiving module 31 is configured to receive a service request from the user terminal;

The first processing module 32 is configured to analyze and perform statistical processing on the multiple service requests from the multiple user terminals that are received by the receiving module 31, and determine the services requested by the multiple user terminals. The first obtaining module 33 is configured as The processing results of a processing module 32 are respectively related to The application server acquires service data requested by the multiple user terminals;

The second processing module 34 is configured to extract, according to the processing result of the first processing module 32, the service data requested by each user terminal from the service data acquired by the first obtaining module 33;

The sending module 35 is configured to send the service data requested by each user terminal to the corresponding user terminal according to the processing result of the second processing module 34.

Optionally, as shown in FIG. 4, the device further includes a context information storage module 41, configured to store context information of services in each application server, for example, the service context information in the application server includes a service type, a service Content engines such as audio, video, etc.;

The first obtaining module 33 is further configured to acquire the service data requested by the plurality of user terminals from the related application server according to the context information of the service in the application server stored by the context information storage module 41.

Optionally, the context information storage module 41 is further configured to store context information of the user terminal. For example, the context information of the user terminal includes a user terminal type and an ID for identifying the user.

Optionally, as shown in FIG. 5, the apparatus further includes a second acquiring module 51,

The second obtaining module 51 is configured to obtain corresponding service data from other terminals or servers when the service data that needs to be acquired is not stored in the relevant application server, and send the corresponding service data to the application server through the sending module 35.

Optionally, as shown in FIG. 6, the apparatus further includes an authentication module 61.

The authentication module 61 is configured to perform authentication on the service request received by the receiving module.

The first processing module 32 is further configured to analyze and perform statistics processing on multiple service requests that are authenticated.

Optionally, the device is disposed on the M2M service platform.

In addition, the receiving module 31 and the sending module 35 may be implemented by hardware having a communication function in the service processing device; the first processing module 32, the first obtaining module 33, the second processing module 34, and the context information storage module. 41, the second obtaining module 51, the authentication module 61 can be The service processing apparatus in a central processing unit (CPU, Central Processing Unit), a microprocessor (MPU, Micro Processing Unit), a digital signal processor (DSP, Digital Signal Processor) or a programmable intermixed mutli bad ¹ J ( FPGA, Field - Programmable Gate Array) implementation.

The embodiment of the present invention further provides a service processing system. As shown in FIG. 7, the system includes: at least one application server, a service processing device, and at least one user terminal, where the application server is configured according to the service. Processing the request of the device, and returning corresponding service data to the service processing device;

The service processing device is the foregoing service processing device;

The user terminal is configured to send a service request to the service processing device and receive service data from the service processing device.

It should be noted that the application server may be an application server of different application scenarios in different industries for storing industry data.

The technical solution of the present invention will be further described in detail below through specific embodiments.

Example 1

FIG. 8 is a schematic flowchart of a service processing method according to Embodiment 1 of the present invention. As shown in FIG. 8, the method includes:

Step 801: User 1, User 2, User 3 simultaneously send a service request to the M2M service. Here, the service request message format is as shown in Table 2:

Table 2 Step 802: After receiving the service request, the M2M service platform authenticates the user according to the user ID, and determines whether it is a legitimate user. If it is not a legitimate user, the user is denied access to the service; if it is a legitimate user, the process proceeds to the step. 803.

Step 803: The M2M service platform analyzes and counts the service types required by the user 1, the user 2, and the user 3, the service content requested by the user, and the used terminal, and caches the processing result.

In this embodiment, the service request situation sent by the user 1, the user 2, and the user 3 is as shown in FIG. 9. Specifically, the user 1 requests the service in the application 1 and part of the service in the application 2; the user 2 requests the application 1. 2 in the business; User 3 requests to apply some of the services in 1, 2, 3 applications.

Correspondingly, the statistical result of this step can be as shown in FIG. 10. In the statistical result, if the user 1, 2, and 3 request different service parts for the service 1, the user ID is specifically indicated, and the service message header is identified by statistics. Identify the requested business.

804: Determine, according to the result of the analysis and the statistics, whether the user needs the service in the application server by comparing the stored context information in the M2M service platform. If yes, go to step 805; otherwise, go to step 806.

Step 805: The user service request sends the service request to the application server via the M2M service platform in an event-driven manner, and proceeds to step 807;

Step 806: The M2M service platform sends the user service request to the M2M terminal or other terminal of the extension layer through the terminal service layer interface in the service platform, and downloads the service required by the user, and the downloaded service is transmitted to the corresponding application server storage via the M2M service platform. In addition, the context information of the service is stored in the context information storage module in the M2M service platform for the user to query for use; further, the application server does not need to perform secondary authentication on the user terminal to be a legitimate user.

Step 807: The application server receives the service request instruction, and sends the corresponding service data to the M2M service platform according to the service request instruction.

Step 808: After the M2M service platform receives each request service, according to the statistical knot of FIG. If the business is recombined and allocated, the services required by each user are generated;

Step 809: The M2M service platform separately sends the reconstructed service to the corresponding user 1, user 2, and user 3.

Here, the service data may be directly transmitted to the user terminal, or may be transmitted to the user terminal through the coordinated terminal.

According to the above description, the embodiment of the present invention mainly implements analysis and statistical processing of a service request of a multi-user terminal by using a service processing device, and simultaneously processes multiple service requests of multiple users, according to different service requests of the user, The received service from the application server is aggregated and reconfigured to meet the different service requirements of multiple users. The dynamic adaptation of the M2M application server service according to the multi-user service request is realized, and the massive event can be timely responded.

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention.

Claims

claims

1. A business processing method, which includes:

Receive service requests from user terminals;

Perform analysis and statistical processing on multiple service requests received from multiple user terminals, and determine the services requested by the multiple user terminals;

Obtain the service data requested by the multiple user terminals from the relevant application servers respectively; extract the service data requested by each user terminal from the obtained service data and send them to the corresponding user terminals respectively.

2. The method according to claim 1, wherein the method further includes: storing context information of services in each application server, which is:

According to the stored context information of the service in the application server, the service data requested by the multiple user terminals is obtained from the relevant application server.

3. The method according to claim 1, wherein when obtaining the business data from the application server, if it is determined that the application server stores the business data that needs to be obtained, the need-to-obtain business data is directly obtained from the application server. business data; if it is determined that the application server does not store the business data that needs to be obtained, obtain the business data that needs to be obtained from other terminals or servers, and send it to the corresponding application server.

4. The method according to claim 1, characterized in that the service request carries one or more of the following: service type, service content, user terminal type initiating the request, and user ID.

5. The method according to any one of claims 1 to 4, characterized in that, the method further includes:

After receiving the service request from the user terminal, authenticate the service request, The analysis and statistical processing of multiple service requests received from multiple user terminals are as follows:

6. A business processing device, which includes: a receiving module, a first processing module, a first obtaining module, a second processing module and a sending module; wherein,

The receiving module is configured to receive service requests from user terminals;

The first processing module is configured to analyze and statistically process multiple service requests from multiple user terminals received by the receiving module, and determine the services requested by the multiple user terminals;

The first acquisition module is configured to acquire the service data requested by the multiple user terminals from the relevant application server respectively according to the processing result of the first processing module;

The second processing module is configured to extract the service data requested by each user terminal from the service data obtained by the first acquisition module according to the processing result of the first processing module;

7. The device according to claim 6, further comprising a context information storage module for storing context information of services in each application server,

The first acquisition module is further configured to acquire the service data requested by the plurality of user terminals from the relevant application server according to the context information of the service in the application server stored by the context information storage module.

8. The device according to claim 7,

The context information storage module is also configured to store context information of the user terminal.

9. The device according to claim 6, the device further comprising a second acquisition module, the second acquisition module configured to: when it is determined that the relevant application server does not store the business data that needs to be acquired, from other terminals or servers Obtain the corresponding business data and send it to the corresponding application server.

10. The device according to any one of claims 6 to 9, characterized in that, the device further includes an authentication module,

The authentication module is configured to authenticate the service requests received by the receiving module; the first processing module is also configured to analyze and statistically process multiple service requests that have passed the authentication.

11. The device according to any one of claims 6 to 9, characterized in that the device is installed on an M2M service platform.

12. A business processing system, the system includes: at least one application server, a business processing device and at least one user terminal, wherein,

The application server is configured to return corresponding business data to the business processing device according to the request of the business processing device;

The service processing device is the service processing device according to any one of claims 6 to 11; the user terminal is configured to send a service request to the service processing device and receive service data from the service processing device.