WO2014047461A3 - Systèmes et procédés d'automatisation de flux de travaux - Google Patents
Systèmes et procédés d'automatisation de flux de travaux Download PDFInfo
- Publication number
- WO2014047461A3 WO2014047461A3 PCT/US2013/060967 US2013060967W WO2014047461A3 WO 2014047461 A3 WO2014047461 A3 WO 2014047461A3 US 2013060967 W US2013060967 W US 2013060967W WO 2014047461 A3 WO2014047461 A3 WO 2014047461A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- tasks
- completion
- systems
- methods
- ticket
- Prior art date
Links
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063114—Status monitoring or status determination for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0633—Workflow analysis
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Operations Research (AREA)
- Game Theory and Decision Science (AREA)
- Development Economics (AREA)
- Marketing (AREA)
- Educational Administration (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Information Transfer Between Computers (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
L'invention concerne des systèmes et des procédés d'automatisation de flux de travaux qui peuvent comprendre plusieurs fonctions comprenant, mais sans y être limitées, la gestion, la communication, l'interopérabilité et la gestion de flux de travaux et de ressources systématique. Lorsqu'une ou plusieurs tâches doivent être achevées, un billet peut être créé comprenant des tâches catégorisées, chacune ayant une date limite pour son achèvement et une priorité affectée. Lorsque des utilisateurs réalisent des tâches associées à un billet, un système d'automatisation de flux de travaux peut traiter et présenter des statistiques associées à l'achèvement des tâches, comprenant, mais sans y être limitées, le temps pour parvenir à l'achèvement, le nombre de contacts pour l'achèvement et/ou un ou plusieurs types de contacts nécessaires pour l'achèvement. Les systèmes et les procédés peuvent également permettre un réétablissement de priorité automatique, un acheminement automatique et/ou une réaffectation de tâches ou de billets par utilisation d'un algorithme d'allocation de charge de travail d'équipe et de critères comprenant, mais sans y être limités, la charge de travail, la disponibilité, l'expertise, la familiarité avec d'autres utilisateurs affectés au billet, ainsi que le temps pour parvenir à l'achèvement associés à différents utilisateurs du système.
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US201261703636P | 2012-09-20 | 2012-09-20 | |
US61/703,636 | 2012-09-20 | ||
US14/031,937 US20140081691A1 (en) | 2012-09-20 | 2013-09-19 | Systems and methods for workflow automation |
US14/031,937 | 2013-09-19 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2014047461A2 WO2014047461A2 (fr) | 2014-03-27 |
WO2014047461A3 true WO2014047461A3 (fr) | 2014-05-08 |
Family
ID=50275391
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2013/060967 WO2014047461A2 (fr) | 2012-09-20 | 2013-09-20 | Systèmes et procédés d'automatisation de flux de travaux |
Country Status (2)
Country | Link |
---|---|
US (1) | US20140081691A1 (fr) |
WO (1) | WO2014047461A2 (fr) |
Families Citing this family (27)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US9477936B2 (en) | 2012-02-09 | 2016-10-25 | Rockwell Automation Technologies, Inc. | Cloud-based operator interface for industrial automation |
US20140298207A1 (en) * | 2013-03-29 | 2014-10-02 | Intertrust Technologies Corporation | Systems and Methods for Managing Documents and Other Electronic Content |
US9703902B2 (en) | 2013-05-09 | 2017-07-11 | Rockwell Automation Technologies, Inc. | Using cloud-based data for industrial simulation |
US9786197B2 (en) | 2013-05-09 | 2017-10-10 | Rockwell Automation Technologies, Inc. | Using cloud-based data to facilitate enhancing performance in connection with an industrial automation system |
US9438648B2 (en) | 2013-05-09 | 2016-09-06 | Rockwell Automation Technologies, Inc. | Industrial data analytics in a cloud platform |
US9989958B2 (en) | 2013-05-09 | 2018-06-05 | Rockwell Automation Technologies, Inc. | Using cloud-based data for virtualization of an industrial automation environment |
US20150095092A1 (en) * | 2013-09-28 | 2015-04-02 | Medikundam Praveen | Legal workflow management system |
US20150199641A1 (en) * | 2014-01-16 | 2015-07-16 | Intelligrated Headquarters Llc | Labor Distribution Management Using Dynamic State Indicators |
US10755220B2 (en) * | 2014-03-17 | 2020-08-25 | International Business Machines Corporation | Service level agreement impact modeling for service engagement |
US8942727B1 (en) | 2014-04-11 | 2015-01-27 | ACR Development, Inc. | User Location Tracking |
US9413707B2 (en) * | 2014-04-11 | 2016-08-09 | ACR Development, Inc. | Automated user task management |
US10049332B2 (en) | 2015-03-11 | 2018-08-14 | Accenture Global Services Limited | Queuing tasks in a computer system based on evaluating queue information and capability information of resources against a set of rules |
US11513477B2 (en) | 2015-03-16 | 2022-11-29 | Rockwell Automation Technologies, Inc. | Cloud-based industrial controller |
US10496061B2 (en) | 2015-03-16 | 2019-12-03 | Rockwell Automation Technologies, Inc. | Modeling of an industrial automation environment in the cloud |
US11042131B2 (en) | 2015-03-16 | 2021-06-22 | Rockwell Automation Technologies, Inc. | Backup of an industrial automation plant in the cloud |
US11243505B2 (en) | 2015-03-16 | 2022-02-08 | Rockwell Automation Technologies, Inc. | Cloud-based analytics for industrial automation |
JP2017021628A (ja) * | 2015-07-13 | 2017-01-26 | 富士ゼロックス株式会社 | 作業支援装置及び作業支援プログラム |
US10432548B2 (en) | 2015-07-31 | 2019-10-01 | Hewlett Packard Enterprise Development Lp | Workload deployment in computing networks |
CN106485390A (zh) * | 2015-09-01 | 2017-03-08 | 北京奇虎科技有限公司 | 审批流的生成方法和装置 |
WO2018231046A1 (fr) * | 2017-06-13 | 2018-12-20 | Sales Candy International Sdn Bhd | Système et procédé de gestion d'une tâche |
US11347375B2 (en) * | 2018-03-21 | 2022-05-31 | Atlassian Pty Ltd. | Digital task management using an intermediary single-account issue inbox system |
US11157845B2 (en) | 2018-03-30 | 2021-10-26 | At&T Intellectual Property I, L.P. | Deviations from workflows associated with physical items |
JP2019191675A (ja) * | 2018-04-19 | 2019-10-31 | セイコーエプソン株式会社 | 透過型頭部装着型表示装置、支援システム、表示制御方法、およびコンピュータープログラム |
US10846111B2 (en) * | 2018-12-18 | 2020-11-24 | Servicenow, Inc. | Customer service management |
US11372696B2 (en) | 2019-05-30 | 2022-06-28 | Apple Inc. | Siri reminders found in apps |
US20210182701A1 (en) * | 2019-12-17 | 2021-06-17 | Accenture Global Solutions Limited | Virtual data scientist with prescriptive analytics |
US11563653B2 (en) * | 2021-05-07 | 2023-01-24 | Sap Se | Microservices for assessing client experience in incident management |
Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20050246216A1 (en) * | 2004-04-14 | 2005-11-03 | Rosen Earl Iii | Systems and methods for managing information at various levels |
US20060095915A1 (en) * | 2004-10-14 | 2006-05-04 | Gene Clater | System and method for process automation and enforcement |
US20060282302A1 (en) * | 2005-04-28 | 2006-12-14 | Anwar Hussain | System and method for managing healthcare work flow |
US20070005654A1 (en) * | 2005-05-20 | 2007-01-04 | Avichai Schachar | Systems and methods for analyzing relationships between entities |
US20070203778A1 (en) * | 2006-02-28 | 2007-08-30 | Accenture Global Services Gmbh | Workflow management |
US20100257015A1 (en) * | 2009-04-01 | 2010-10-07 | National Information Solutions Cooperative, Inc. | Graphical client interface resource and work management scheduler |
US20110004833A1 (en) * | 2009-07-02 | 2011-01-06 | Robert Lang | Regulatory Task Management System and Method |
US8019573B2 (en) * | 2003-12-05 | 2011-09-13 | At&T Intellectual Property I, L.P. | Drawing conversion assignment and management system |
US20120209650A1 (en) * | 2011-02-11 | 2012-08-16 | Avaya Inc. | Context-based mobile activity assistant |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8145748B2 (en) * | 2004-12-13 | 2012-03-27 | American Power Conversion Corporation | Remote monitoring system |
US20100293021A1 (en) * | 2009-01-23 | 2010-11-18 | Intranet Productivity Solutions, Ltd. | Method and system for task tracking and allocation |
US9363160B2 (en) * | 2009-03-31 | 2016-06-07 | Harris Corporation | System and method for provisioning and managing network access and connectivity |
US8266072B2 (en) * | 2009-04-22 | 2012-09-11 | Bank Of America Corporation | Incident communication interface for the knowledge management system |
US8996659B2 (en) * | 2009-07-24 | 2015-03-31 | Plumchoice, Inc. | Systems and methods for providing remote services using a cross-device database |
US8527317B2 (en) * | 2011-03-03 | 2013-09-03 | International Business Machines Corporation | Service level agreement work prioritization system |
US20130198358A1 (en) * | 2012-01-30 | 2013-08-01 | DoDat Process Technology, LLC | Distributive on-demand administrative tasking apparatuses, methods and systems |
-
2013
- 2013-09-19 US US14/031,937 patent/US20140081691A1/en not_active Abandoned
- 2013-09-20 WO PCT/US2013/060967 patent/WO2014047461A2/fr active Application Filing
Patent Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8019573B2 (en) * | 2003-12-05 | 2011-09-13 | At&T Intellectual Property I, L.P. | Drawing conversion assignment and management system |
US20050246216A1 (en) * | 2004-04-14 | 2005-11-03 | Rosen Earl Iii | Systems and methods for managing information at various levels |
US20060095915A1 (en) * | 2004-10-14 | 2006-05-04 | Gene Clater | System and method for process automation and enforcement |
US20060282302A1 (en) * | 2005-04-28 | 2006-12-14 | Anwar Hussain | System and method for managing healthcare work flow |
US20070005654A1 (en) * | 2005-05-20 | 2007-01-04 | Avichai Schachar | Systems and methods for analyzing relationships between entities |
US20070203778A1 (en) * | 2006-02-28 | 2007-08-30 | Accenture Global Services Gmbh | Workflow management |
US20100257015A1 (en) * | 2009-04-01 | 2010-10-07 | National Information Solutions Cooperative, Inc. | Graphical client interface resource and work management scheduler |
US20110004833A1 (en) * | 2009-07-02 | 2011-01-06 | Robert Lang | Regulatory Task Management System and Method |
US20120209650A1 (en) * | 2011-02-11 | 2012-08-16 | Avaya Inc. | Context-based mobile activity assistant |
Also Published As
Publication number | Publication date |
---|---|
WO2014047461A2 (fr) | 2014-03-27 |
US20140081691A1 (en) | 2014-03-20 |
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