WO2014027713A1 - Système et procédé pour une communication associée à un produit/un service - Google Patents

Système et procédé pour une communication associée à un produit/un service Download PDF

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Publication number
WO2014027713A1
WO2014027713A1 PCT/KR2012/006977 KR2012006977W WO2014027713A1 WO 2014027713 A1 WO2014027713 A1 WO 2014027713A1 KR 2012006977 W KR2012006977 W KR 2012006977W WO 2014027713 A1 WO2014027713 A1 WO 2014027713A1
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WO
WIPO (PCT)
Prior art keywords
service
product
terminal device
server
role
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Application number
PCT/KR2012/006977
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English (en)
Korean (ko)
Inventor
허원진
Original Assignee
에스케이씨앤씨 주식회사
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Publication of WO2014027713A1 publication Critical patent/WO2014027713A1/fr

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40Business processes related to the transportation industry
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/101Collaborative creation, e.g. joint development of products or services
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising

Definitions

  • the present invention relates to a communication system and method, and more particularly, to a system and method for providing a simple and accurate communication environment between parties in the process of developing, selling and providing goods / services.
  • the present invention has been made to solve the above problems, and an object of the present invention is to provide an environment in which communication (communication) for the goods / services through the product / service contents, a product to the accessor / Communication area is provided in addition to the service content, but the role related to the accessor provides a communication system and method related to the product / service that is included in the communication area.
  • the server the step of identifying the role of the accessor connected via the terminal device; Generating, by the server, a product or service screen by adding a communication area including matters related to the role to the periphery of the product or service contents; And providing, by the server, a product or service screen to the terminal device.
  • the communication area may include an opinion on the content of the product or service.
  • the opinions included in the communication area may be shared by the related parties and developers about the product or service.
  • the opinion included in the communication area may be displayed by matching the content part of the product or service related to the opinion.
  • the screen on which the product or service is displayed may include a plurality of pages, and the opinion may be an opinion about the content of the product or service displayed on any one of the plurality of pages.
  • the server receiving the selection of the part to present the opinion of the product or service content through the terminal device; Receiving, by the server, an opinion about a selected portion through the terminal device; And matching, storing, and displaying the part and the opinion by the server.
  • the server via the terminal device is selected for the developer to process the opinion included in the communication; And notifying the developer in the opinion by the server.
  • the communication method according to an embodiment of the present invention may further include displaying, by the server, the opinion in the developer's communication area in the developer's communication area.
  • the communication area may include an analysis result of the product or service when the role is a role of analyzing the product or service.
  • the communication area may include a tab in which all inspection items for the goods or services are displayed and only the inspection items assigned to the inspector given the role are selectively listed. It may include.
  • the server issuing a temporary authority number to the terminal device; And providing, by the server, product or service screens to which the communication area provided to the terminal device where the temporary right number has been issued is provided to the terminal devices to which the temporary right number is input.
  • a server a communication interface connected to communicate with the terminal device; And identifying a role of the accessor connected through the terminal device, adding a communication area including matters related to the role to the periphery of the product or service content to generate a product or service screen, and generating the product or service screen. It includes; Processor for providing to the terminal device through the communication interface.
  • the communication method the terminal device, the step of connecting to the server; Receiving, by the terminal device, a screen in which a communication area including matters related to a role of a visitor accessing the server through the terminal device appears around a product or service content; And displaying the received screen.
  • a terminal device includes a communication unit connected to communicate with the server; A display on which the screen is displayed; And a controller configured to receive, from the server, a screen in which a communication area including matters related to a role of an accessor in the vicinity of a product or service content is received from the server through the communication unit, and display the received screen on the display.
  • the communication method the terminal device, the step of connecting to the server; Receiving, by the terminal device, 'product or service contents' and 'related to the role of a user accessing the server through the terminal device' from the server; Generating, by the terminal device, a screen by adding a communication area including information relating to the role of the accessor around the received product or service content; And displaying, by the terminal device, the generated screen.
  • the communication area includes an opinion on the product or service content
  • the terminal device may present an opinion among the product or service content from the accessor. Receiving a portion; Receiving, by the terminal device, an opinion about a selected part from the accessor; And transmitting, by the terminal apparatus, the opinion to the part and forwarding the opinion to the server.
  • the communication area is provided to the visitor by adding the communication area to the product / service content, the communication related to the role of the accessor is included in the communication area, so that the communication about the product / service is performed. It is provided as possible through the environment, the communication accuracy is increased, and the product and service development and improvement are at a high level.
  • FIG. 1 illustrates a communication system related to goods / services to which the present invention is applicable
  • FIG. 2 is a diagram illustrating a service screen for a user provided by a server to a service user connected through a user terminal device;
  • FIG. 3 is a diagram illustrating a service screen for a party to be provided by a server to a service person connected through a terminal device;
  • FIG. 4 is a view showing a web page for a party in which comments provided by a party are displayed in a comment tab;
  • 5 and 6 are views provided to explain how to add a comment on the web page screen for the related person
  • FIG. 7 is a view for explaining a change in opinion in a communication area according to page movement
  • FIG. 10 is a diagram illustrating a developer screen provided by a server to a service developer connected through a developer terminal device
  • 11 is a view provided for explanation of page movement according to opinion selection
  • 16 and 17 is for a product related person provided to the refrigerator associated with the server connected via the related terminal device
  • FIG. 18 is a detailed block diagram of the server shown in FIG. 1, and
  • FIG. 19 is a detailed block diagram of the terminal devices shown in FIG. 1.
  • the 'product / service related communication system' (hereinafter, abbreviated as 'communication system') to which the present invention is applicable is a system for displaying a product or service contents and presenting opinions, analyzing and inspecting through the displayed contents.
  • the opinion presentation, analysis and inspection are made based on the contents of the displayed goods / services themselves, and the suggested opinions, analysis results and inspection results are provided together with the contents of the displayed products / services.
  • product / service development and improvement based on product / service content can be achieved.
  • the server 100 includes a user terminal device 210, a stakeholder terminal device 220, a developer terminal device 230, an analyst terminal device 240, and an examiner terminal device 250. Are connected to each other.
  • the user terminal device 210 is a terminal device of a user who receives or uses a product or service for a fee or free of charge.
  • the related terminal device 220 is a terminal device of a person who has been granted a role (eg, marketing) directly related to the product / service in a company that sells a product or provides a service.
  • a role eg, marketing
  • the developer terminal device 230 is a developer's terminal device which directly develops or improves a product / service in a company that sells a product or provides a service.
  • the analyzer terminal device 240 is an analyst's terminal device that analyzes a product / service in a company that sells a product or provides a service
  • the inspector terminal device 250 is an analyzer device that analyzes a product / service in the company. .
  • the server 100 identifies the roles (users, related parties, developers, analysts, and inspectors) of accessors who access themselves through the terminal devices 210 to 250, and provides a product / service screen suitable for the identified roles. The determination can be made based on the ID of the visitor or the unique information (ID, S / N, fixed address, etc.) of the access terminal devices 210 to 250.
  • FIG. 1 only one terminal device 210 to 250 connected to the server 100 is illustrated for each user, a related person, a developer, an analyst, and an inspector, but this is for convenience of illustration. In fact, since there are many users, related parties, developers, analysts, and inspectors, the reality is that the terminal devices 210 to 250 are also numerous.
  • the terminal device regardless of the stationary terminal device and the mobile terminal device, can be connected to the server 100 and wireless as well as wireless, regardless of the type of network connected.
  • the server 100 provides a 'web page' service screen to the visitors.
  • FIG. 2 is a diagram illustrating a service screen provided by a server 100 to a service user connected through the user terminal device 210. As shown in FIG. 2, the web page screen provided to the service user has no special features different from the general web page contents.
  • the server 100 provides a screen different from the user web page screen as follows.
  • the service development stage is operated as above, but after the service is released, the user can operate by providing a web page screen that is authorized to present opinions about the service, such as those described below.
  • FIG. 3 is a diagram illustrating a service screen provided by the server 100 to a service person connected through the related party terminal device 220. As shown in FIG. 3, in addition to the web page contents, a communication area 300 is further provided in the web page screen for the person provided to the service person.
  • the communication area 300 is provided on the right side of the web page contents, and the opinion tab 310 is provided in the communication area 300.
  • Opinion tab 310 is a tab that displays the opinions of the stakeholders on the web page, and the opinions of the person who is currently connected as well as other stakeholders are also displayed, the server 100 provides these opinions to both stakeholders and developers Share it.
  • FIG. 4 a web page for the related party in which the opinion 311-2 provided by the related person is displayed in the opinion tab 310 is illustrated.
  • the server 100 requests the participant opinion 311-2 and the web page that it directs.
  • the graph portion 311-1 of Fig. 1 is displayed by matching with a thick border.
  • the border of the graph portion 311-1 and the border of the related party's opinion 311-2 may be matched with the same color, or may be matched using a leader line or matched with the same mark / number. It may be. This is a matter of choice in implementation.
  • the person who received the web page screen for the concerned person from the server 100 by presenting a new opinion of the web page to the server 100 through their own terminal device 220 to transfer to the server 100, Can be shared with all developers.
  • the opinion tab 310 is displayed. Opinion 312-2 is newly created. Thereafter, as shown in FIG. 6, an opinion content that the person concerned intends to present in the opinion 312-2 generated in the opinion tab 310 may be input.
  • the comments 312-2 added by the related parties are delivered / registered with the server 100 and are provided with other opinions to stakeholders and developers who have connected to the server 100 now / after, so that the related parties Developers will share their opinion 312-2.
  • the person concerned can be operated in the same manner as the web page screen for the user provided from the server 100, the user can call another linked page. At this time, the person concerned can also express opinions about other linked pages.
  • FIG. 7 The result of calling the Status page by selecting the "Status" from the official web page screen for the party shown in FIG. 6 is shown in FIG. In the right side of the Status page, the communication area 300 including the opinion tab 310 is provided. In FIG. 7, the opinion 313-2 presented by the related person to the memory / disk status part 313-1 is the opinion tab ( It can be seen that shown in (310).
  • the administrator can select the developer to process the opinions presented in the opinion tab 310 by opinion.
  • FIG. 8 after calling the developer list 312-3 to select a developer for the opinion 313-2, the developer who will process the opinion 313-2 as "Hong Gil-dong" in the developer list 312-3. The process of selecting is shown.
  • FIG. 9 it is indicated that a developer who is in charge of processing the opinion 313-2 as the selection result in FIG. 8 has been selected as “Hong Gil Dong”.
  • FIG. 10 is a diagram illustrating a screen that the server 100 provides to a service developer connected through the developer terminal device 230. As shown in FIG. 10, a communication area 300 provided with a comment tab and a daily task tab 320 is added to a developer web page screen provided to a developer.
  • the Opinion tab is the same as the one provided in the web page for the related parties described above, so a detailed description thereof will be omitted.
  • My daily tab (320) displays the opinions that must be processed by the connected developer, that is, the comments selected by the connected developer to be in charge of processing. Also, as shown in FIG. 10, the opinion 321-2 selected by the developer among the comments listed in the My Work tab 320 and the web page portion 321-1 related to the opinion are matched with a thick border. Is displayed.
  • FIG. 12 is a diagram illustrating a screen provided by the server 100 to a service analyst connected through the analyzer terminal device 240.
  • the analyst web page screen provided to the analyst has a communication area 300 provided with a comment tab and an analysis tab 330 on the right side of the web page content.
  • the Opinion tab is the same as the one provided in the web page for the related parties described above, so a detailed description thereof will be omitted.
  • the analysis tab 330 displays an analysis result about the usage time and the frequency of use of the web page.
  • the use time includes the average use time and total average use time by gender and age, and the use frequency is expressed as a percentage (%) for each of the menus displayed on the web page.
  • FIG. 13 illustrates a result in which a status menu 331-2 is selected among the menus displayed in the use frequency, and the use frequency "42%" appears in the status menu portion 331-1 on the web page.
  • FIGS. 14 and 15 illustrate screens provided by the server 100 to a service inspector connected through the inspector terminal device 250.
  • the inspector web page screen provided to the inspector is provided with a communication area 300 provided with the entire inspection tab 341 and the My inspection tab 342 on the right side of the web page contents.
  • All the inspection tabs 341 list all the inspection items for the web page, and in the My inspection tab 342, only the inspection items to be performed by the inspector connected to the server 100 through the inspector terminal 250 are selectively selected. Are listed.
  • the service screen described so far has assumed that a communication area corresponding to the authority given to the role (relevant person, developer, analyst and inspector) of the person who accesses the server 100 is provided.
  • the service personnel receive the service screen for the related parties, the service developer for the developer service screen, the service analyst for the analyst service screen, and the service inspector for the inspector service screen.
  • the main agenda of the meeting is the service analysis contents
  • the service analysis contents are provided only through the analyst terminal device 240, and provided to the stakeholder terminal device 220, the developer terminal device 230 and the inspector terminal device 250. There is no problem.
  • the server 100 supports a CC (Crowd Control) function.
  • the CC function temporarily provides a communication area in which the analysis contents provided only through the analyst terminal device 240 presiding at the conference to the related terminal device 220, the developer terminal device 230, and the examiner terminal device 250. It is a function for.
  • the analyst terminal device 240 to share the communication area is issued a temporary authority number from the server 100 by executing the CC option, and 2) the issued temporary authority number is the stakeholder terminal device 220
  • the server 100 provides the communication area in which the analysis content provided to the analyzer terminal device 240 is displayed to the relevant terminal device 220, the developer terminal device 230, and the tester terminal device 250. Will be.
  • FIG. 16 is a diagram illustrating a screen provided by the server 100 to a refrigerator related person connected through the related terminal device 220.
  • the product screen for related parties provided to the product owners has a refrigerator, which is a product, appears as an augmented reality, and a communication area 300 appears on the right side, and the communication area 300 has an opinion tab 350 in which the opinions of the related people appear. do.
  • the thick borders are displayed and matched.
  • the person concerned can call the other product content by manipulating the product content provided from the server 100 to the augmented reality. At this time, it is possible to present the opinion of the related person about the contents of the called product.
  • the refrigerator may be called on the screen to call the inside of the refrigerator having both doors open.
  • the ice storage portion 352-1 may be called.
  • Suggested comment 352-2 appears in comment tab 350.
  • the server 100 which can be implemented by replacing the service content with the product content in the service screen, Detailed description thereof will be omitted.
  • the server 100 includes a communication interface 101, a processor 103, and a database (DataBase) 105.
  • DataBase database
  • the communication interface 101 establishes and maintains a communication connection with the terminal devices 210 to 250.
  • the processor 103 configures the goods / service screens shown in FIGS. 2 to 17 and provides them to the terminal devices 210 to 250 through the communication interface 101. Specifically, the processor 103 identifies the role of the accessor and provides the accessor by adding a communication area including matters related to the identified role to the right of the product / service content.
  • the DB 105 includes a life name DB including IDs of stakeholders, developers, analysts, and inspectors, a DB of opinions shared by stakeholders and developers, a one-day DB, an analysis DB, and inspections containing the daily status assigned to the developers. Item DB is included.
  • terminal device 200 includes a communication unit 201, a display 203, a control unit 205, a user input unit 207, and a storage unit 209.
  • the communication unit 201 establishes and maintains a communication connection with the server 100.
  • the display 203 displays a goods / service screen. Communication area is added to the product / service screen, and the communication area includes items (comment, work, analysis results, inspection items, etc.) corresponding to the given authority according to the accessor's role.
  • the user input unit 207 is a means for selecting a specific part or opinion of a product / service, inputting a comment, and selecting and inputting an analysis result and an inspection item.
  • the display 203 and the user input unit 207 may be integrated into a touch screen.
  • the controller 205 displays the product / service screen received from the server 100 through the communication unit 201 on the display 203.
  • the storage unit 209 is a storage medium in which a program necessary for the control unit 205 to perform a function is installed and data is stored.
  • the communication area is illustrated and described as being provided on the right side of the product / service content, but this is merely an example for convenience of description.
  • the communication area may be provided on the side of the periphery other than the right side of the product / service contents.
  • the opinion is assumed to be shared only with the concerned people and developers, but this is also illustrative and may be implemented to include at least one of the analyst and the inspector as necessary.
  • the server 100 generates the 'product / service screen' including the product / service content and the communication area to provide to the terminal device (210 to 250).
  • this is exemplary and may be implemented by the terminal device 210 to 250 generating a product / service screen.
  • contents and matters necessary for generating a product / service screen should be received by the terminal device 210 to 250 from the server 100.
  • the server 100 delivers the 'product / service contents' and 'related to the role of the visitor (comment, work, analysis, inspection, etc.)' to the terminal device 210 to 250
  • the terminal device 210 to 250 it is possible for the devices 210 to 250 to generate / display the goods / services screen by adding a communication area including the items related to the role of the accessor to the received goods / service contents.
  • the technical idea of the present invention can be applied to a computer-readable recording medium containing a computer program for performing the functions of the apparatus and method according to the present embodiment.
  • the technical idea according to various embodiments of the present disclosure may be implemented in the form of computer readable codes recorded on a computer readable recording medium.
  • the computer-readable recording medium can be any data storage device that can be read by a computer and can store data.
  • the computer-readable recording medium may be a ROM, a RAM, a CD-ROM, a magnetic tape, a floppy disk, an optical disk, a hard disk drive, or the like.
  • the computer-readable code or program stored in the computer-readable recording medium may be transmitted through a network connected between the computers.

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Abstract

La présente invention se rapporte à un système et à un procédé adaptés pour exécuter des communications associées à un produit/un service. Un procédé de communication selon l'un des modes de réalisation de la présente invention fournit par ailleurs, à des connecteurs, une zone de communication dans le contenu d'un produit/d'un service. La zone de communication contient un matériel en rapport avec le rôle des connecteurs. Par voie de conséquence, la présente invention est apte à fournir un environnement dans lequel des communications associées à des produits/des services peuvent être exécutées via la fourniture du contenu d'un produit/d'un service. De cette manière, comme la précision des communications peut être améliorée : il est possible: de réaliser le développement et l'amélioration d'un produit/un service de grande qualité ; et de réduire une charge de travail ainsi que des coûts de communication.
PCT/KR2012/006977 2012-08-13 2012-08-31 Système et procédé pour une communication associée à un produit/un service WO2014027713A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR10-2012-0088339 2012-08-13
KR1020120088339A KR101402428B1 (ko) 2012-08-13 2012-08-13 상품/서비스 관련 커뮤니케이션 시스템 및 방법

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WO2014027713A1 true WO2014027713A1 (fr) 2014-02-20

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002197122A (ja) * 2000-12-27 2002-07-12 Toyota Motor Corp 設計方法及び設計支援システム
JP2002342554A (ja) * 2001-05-18 2002-11-29 Ntt Data Corp 商品開発管理方法及び管理サーバ
JP2005084870A (ja) * 2003-09-08 2005-03-31 Japan Research Institute Ltd 開発支援システム及び開発支援プログラム

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002197122A (ja) * 2000-12-27 2002-07-12 Toyota Motor Corp 設計方法及び設計支援システム
JP2002342554A (ja) * 2001-05-18 2002-11-29 Ntt Data Corp 商品開発管理方法及び管理サーバ
JP2005084870A (ja) * 2003-09-08 2005-03-31 Japan Research Institute Ltd 開発支援システム及び開発支援プログラム

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KR20140022168A (ko) 2014-02-24

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