WO2013181017A3 - Methods and systems for connected sales associate services - Google Patents

Methods and systems for connected sales associate services Download PDF

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Publication number
WO2013181017A3
WO2013181017A3 PCT/US2013/041937 US2013041937W WO2013181017A3 WO 2013181017 A3 WO2013181017 A3 WO 2013181017A3 US 2013041937 W US2013041937 W US 2013041937W WO 2013181017 A3 WO2013181017 A3 WO 2013181017A3
Authority
WO
WIPO (PCT)
Prior art keywords
sales
associate
associates
sales associate
information regarding
Prior art date
Application number
PCT/US2013/041937
Other languages
French (fr)
Other versions
WO2013181017A2 (en
Inventor
Gopalakrishna Bylahalli
Gunendra Vasant Patil
Rafeh Masood
Jason Hixenbaugh
Original Assignee
Sears Brands, Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/486,831 external-priority patent/US10242343B2/en
Application filed by Sears Brands, Llc filed Critical Sears Brands, Llc
Publication of WO2013181017A2 publication Critical patent/WO2013181017A2/en
Publication of WO2013181017A3 publication Critical patent/WO2013181017A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0603—Catalogue ordering
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0623—Item investigation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G06Q30/0643—Graphical representation of items or shoppers

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

A method and system for providing a connected sales associate service application via a mobile device. The application provides for an integrated platform upon which various tools for providing support to a sales associate are built. The application includes a database of information regarding the sales associates and operation information regarding a retail establishment, and provides a user interface for allowing the sales associate to access a central server for the retail establishment along with multiple additonal sales associates on multiple additional mobile devices. The user interface enables the store associate to initialize and conduct VoIP calles with any of the other additional sales associates through each of thier respective mobile devices. In addition, stationary user interfaces can be positioned throughout the store to enable customers to request assistance from sales associates.
PCT/US2013/041937 2012-06-01 2013-05-21 Methods and systems for connected sales associate services WO2013181017A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US13/486,831 2012-06-01
US13/486,831 US10242343B2 (en) 2012-04-03 2012-06-01 Methods and systems for connected sales associate services

Publications (2)

Publication Number Publication Date
WO2013181017A2 WO2013181017A2 (en) 2013-12-05
WO2013181017A3 true WO2013181017A3 (en) 2015-07-02

Family

ID=49674023

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2013/041937 WO2013181017A2 (en) 2012-06-01 2013-05-21 Methods and systems for connected sales associate services

Country Status (1)

Country Link
WO (1) WO2013181017A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10102591B2 (en) * 2011-01-21 2018-10-16 Livingsocial, Inc. Systems and methods to implement point of sale (POS) terminals, process orders and manage order fulfillment
US11880788B1 (en) * 2016-12-23 2024-01-23 Block, Inc. Methods and systems for managing retail experience
US10803418B2 (en) 2017-03-09 2020-10-13 Square, Inc. Provisioning temporary functionality to user devices
CN112951448B (en) * 2019-12-10 2024-02-06 中移(成都)信息通信科技有限公司 Method, device, equipment and medium for revisiting

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5553312A (en) * 1994-06-20 1996-09-03 Acs Wireless, Inc. Data transfer and communication network
US6774765B1 (en) * 1998-06-18 2004-08-10 Ncr Corporation System and method of dispatching an individual in a transaction establishment
US20060126560A1 (en) * 2002-04-12 2006-06-15 Kent Wotherspoon Voice over IP portable transreceiver
US20090179753A1 (en) * 2007-07-13 2009-07-16 The Kroger Co. System of Tracking the Real Time Location of Shoppers, Associates, Managers and Vendors through a Communication Multi-Network within a Store
US7782177B1 (en) * 2004-11-12 2010-08-24 Esp Systems, Llc Service personnel communication system
US20110299454A1 (en) * 2010-06-02 2011-12-08 Qualcomm Incorporated Application-proxy support over a wireless link

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5553312A (en) * 1994-06-20 1996-09-03 Acs Wireless, Inc. Data transfer and communication network
US6774765B1 (en) * 1998-06-18 2004-08-10 Ncr Corporation System and method of dispatching an individual in a transaction establishment
US20060126560A1 (en) * 2002-04-12 2006-06-15 Kent Wotherspoon Voice over IP portable transreceiver
US7782177B1 (en) * 2004-11-12 2010-08-24 Esp Systems, Llc Service personnel communication system
US20090179753A1 (en) * 2007-07-13 2009-07-16 The Kroger Co. System of Tracking the Real Time Location of Shoppers, Associates, Managers and Vendors through a Communication Multi-Network within a Store
US20110299454A1 (en) * 2010-06-02 2011-12-08 Qualcomm Incorporated Application-proxy support over a wireless link

Also Published As

Publication number Publication date
WO2013181017A2 (en) 2013-12-05

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