WO2013123718A1

WO2013123718A1 - Emergency communication service processing method, device and system

Info

Publication number: WO2013123718A1
Application number: PCT/CN2012/074849
Authority: WO
Inventors: 陈军; 陶伟成
Original assignee: 中兴通讯股份有限公司
Priority date: 2012-02-20
Filing date: 2012-04-27
Publication date: 2013-08-29
Also published as: CN103259821A

Abstract

Disclosed is an emergency communication service processing method, the method comprising: when an emergency occurs, a terminal actively acquires and reports the scene information to an emergency message server; the emergency message server receives the scene information, determines the event type and emergency level of the current emergency, and conducts corresponding processing. Also correspondingly disclosed are an emergency service processing device and system, enabling a user terminal to automatically and timely report an emergency when an emergency occurs, thus improving the processing efficiency and timeliness of the emergency communication service.

Description

Emergency communication service processing method, device and system

The present invention relates to the field of communications, and in particular, to an emergency communication service processing method, apparatus, and system. Background technique

Emergency communications services are special communications services provided to respond to natural or man-made emergencies. For example, an individual may be threatened with life or property under certain circumstances by submitting help information to an emergency linkage system (eg, dial 110/119) for assistance. When sudden public events are about to occur or are occurring, such as sudden emergencies causing heavy casualties, property damage, ecological damage, serious social hazards, and public safety, the government needs to communicate information to the public in a timely manner. Alarms, organization evacuation, appeasement, etc., and facilitate on-site command, coordination, rescue, information sharing, etc. between government/institutions.

The traditional processing method of emergency communication service is: When an emergency occurs, the user reports to the corresponding department through means such as short message, voice call, internet, etc. through the terminal device, and the corresponding department gives targeted guidance and suggestions based on the user's report, and adopts Appropriate measures. However, in actual application, users often fail to initiate and launch their own terminal equipment in an emergency situation due to panic or other personal factors, reporting emergency situations, and the corresponding departments cannot give timely guidance and recommendations. Measures. Summary of the invention

In view of this, the main object of the present invention is to provide an emergency communication service processing method and apparatus, system, to solve the problem that an emergency cannot be reported in time due to personal factors of the user.

In order to achieve the above object, the technical solution of the present invention is achieved as follows: The present invention provides an emergency communication service processing method, the method includes: when an emergency occurs, the terminal acquires the on-site information and reports the information to the emergency message server; the emergency message server receives the site information, determines the event type of the current emergency situation, and Urgent level and perform the appropriate processing.

In the foregoing solution, before the terminal actively acquires the on-site information and reports the information to the emergency message server, the method further includes:

When an emergency occurs, the user triggers the emergency communication service function of the terminal through an interactive operation; or the monitoring module of the terminal detects that an emergency occurs, triggering the emergency communication service function of the terminal.

In the above solution, the method further includes: the emergency message server locally configuring an attribute description of each emergency in different emergency levels;

The determining the event type and the emergency level of the current emergency includes: the emergency message server extracts valid feature information used to describe the occurrence of the emergency situation in the site information, and the effective feature information and the locally configured emergency situation The attribute descriptions at different emergency levels are compared to determine the type of event and the level of emergency for the current emergency.

In the above solution, the method further includes: the emergency message server locally configuring an emergency plan for each event type and its different emergency levels;

The performing the corresponding processing includes: the emergency message server locally queries the emergency plan corresponding to the current emergency situation based on the event type and the emergency level of the current emergency, generates a corresponding emergency message, and sends the emergency message to the terminal.

In the foregoing solution, the reporting to the emergency message server is: directly reporting the site information to the emergency message server, or reporting the site information to the emergency message server through the emergency message service gateway;

The sending to the terminal is: directly sending the emergency message to the terminal, or sending the emergency message to the terminal by using an emergency message serving gateway. In the above solution, the performing the corresponding processing further includes: the emergency message server transmitting the site information, and/or the emergency message to other terminals around the emergency occurrence site.

In the above solution, the performing the corresponding processing comprises: sending, by the emergency message server, the live information and/or the emergency message to a third-party server.

The present invention further provides a terminal for processing an emergency communication service, where the terminal includes: an obtaining module and a reporting module;

An acquisition module, configured to obtain on-site information when an emergency occurs;

The reporting module is configured to report the field information obtained by the obtaining module to the emergency message server.

In the above solution, the terminal further includes: a triggering module and/or a monitoring module, where the triggering module is configured to trigger an emergency communication service function of the terminal based on a user interaction operation when an emergency occurs;

a monitoring module, configured to monitor on-site information in real time, detecting an emergency situation, and triggering an emergency communication service function of the terminal;

The acquiring module is configured to acquire site information when the trigger module or the monitoring module triggers an emergency communication service function of the terminal.

In the foregoing solution, the terminal further includes: a prompting module, configured to receive an emergency message sent by the emergency message server, prompting the user to take a measure.

The present invention also provides an emergency message server for processing an emergency communication service, the emergency message server comprising: a processing module, configured to receive the site information, determine an event type and an emergency level of a current emergency, and execute a corresponding deal with.

In the above solution, the emergency message server further includes: a configuration module, configured to locally configure an attribute description of each emergency in different emergency levels;

The processing module is configured to extract valid feature information used to describe an on-site situation of an emergency situation in the site information, and set the valid feature information to each emergency situation configured locally Compare the attribute descriptions under the emergency level to determine the type of event and the emergency level of the current emergency.

In the above solution, the configuration module is further configured to locally configure an emergency plan for each event type and its different emergency levels;

The processing module is configured to locally query an emergency plan corresponding to the current emergency situation based on an event type and an emergency level of the current emergency, generate a corresponding emergency message, and send the emergency message to the terminal.

In the above solution, the processing module is further configured to send the site information and/or an emergency message to other terminals around the emergency occurrence site; and/or, further, to use the site information and/or The emergency message is sent to a third-party server.

The present invention also provides an emergency communication service processing system, the system comprising the terminal described above and the emergency message server described above.

In the above solution, the system further includes: an emergency message service gateway, configured to forward the field information reported by the terminal to the emergency message server; and/or forward the emergency message sent by the emergency message server to The terminal.

In the above solution, the system further includes: the system further comprising: a third-party server, configured to receive the field information and/or the emergency message sent by the emergency message server.

The emergency communication service processing method, device and system of the present invention, when an emergency occurs, the terminal actively acquires the on-site information and reports it to the emergency message server, and the emergency message server receives the site information, determines the event type and emergency of the current emergency situation. Level and perform corresponding processing, so that the user's terminal can report the emergency situation automatically and timely in the event of an emergency, improve the processing efficiency and timeliness of the emergency communication service, and improve the ability to respond to emergencies.

In addition, the emergency message server in the present invention can also send an emergency message to the terminal based on the on-site information, promptly give targeted guidance suggestions, guide the user to perform self-rescue, and notify other users and corresponding departments in time to make other users and corresponding departments. Also able to take appropriate in time Measures. DRAWINGS

1 is a schematic structural diagram of a structure of an emergency communication service processing system according to the present invention;

FIG. 2 is a schematic diagram of a process flow of an emergency communication service when a fire occurs in the first embodiment of the present invention. detailed description

The basic idea of the present invention is: when an emergency situation (such as a fire, a tsunami, an earthquake, etc.) occurs, the terminal automatically acquires the on-site information, and uploads the on-site information to the emergency message server; the emergency message server receives the site information, and based on the The on-site information is executed in a corresponding manner, so that the user can report in time and obtain targeted guidance in the event of an emergency.

The emergency communication service processing method of the present invention may mainly include the following steps: when an emergency occurs, the terminal acquires the on-site information and reports it to the emergency message server; the emergency message server receives the site information to determine the type of the event in the current emergency (such as a fire) , tsunami, earthquakes, etc.) and emergency levels (such as severe, medium, minor, etc.) and perform appropriate processing.

Here, the live information may include information such as video, audio, picture, location, and time of occurrence of an emergency occurrence scene acquired by the terminal.

Here, the monitoring module of the terminal detects that there is an emergency situation or a UI interface in the form of a shortcut key or a software menu of the user operating the terminal when an emergency occurs, triggering the emergency communication service function of the terminal, and the terminal acquires The site information is reported to the emergency message server.

Specifically, the emergency message server locally configures an attribute description of each emergency situation at different emergency levels; after receiving the site information reported by the at least one terminal, the emergency message server extracts the field information used to describe the situation of the emergency situation. The valid feature information compares the valid feature information with the attribute descriptions of the locally configured emergency situations at different emergency levels to determine the event type and emergency level of the current emergency.

Specifically, the emergency message server is locally configured for each event type and its different emergency levels. After the event type and the emergency level are determined, the emergency message server locally queries the emergency plan corresponding to the current emergency situation based on the event type and the emergency level of the current emergency, generates a corresponding emergency message, and sends the emergency message to the terminal. The user is prompted by the terminal to take corresponding measures based on the emergency message.

Here, the terminal may directly report the site information to the emergency message server or report the site information to the emergency message server through the emergency message service gateway; correspondingly, the emergency message server may directly send the emergency message to the terminal, or pass The emergency message service gateway sends the emergency message to the terminal. Specifically, when the communication link between the terminal and the emergency message server is normal, the communication can be directly performed; when there is a problem in the communication link between the terminal and the emergency message server, the terminal searches for the surrounding emergency message by using the short-range communication method. The service gateway reports the site information to the emergency message server gateway and uploads it to the emergency message server by the emergency message server gateway. Accordingly, the emergency message service can also search for the emergency message service gateway near the terminal, and send subsequent emergency messages to the emergency message. The service gateway is sent to the terminal by the emergency message service gateway.

Here, the emergency message server may also send the on-site information and/or emergency message to other terminals around the emergency occurrence site (such as handheld devices of other users, broadcast television terminals, etc.), and the other terminals are based on the Site information and/or emergency messages prompt the user to take action.

Here, the emergency message server may also send the on-site information and/or emergency message to a third-party server (such as a server of a rescue department such as a public security or a fire department), and the third-party server prompts based on the site information and/or emergency message. The three parties took measures against the emergency.

In actual application, after the emergency communication service of the terminal is triggered, the terminal can collect video, audio, picture and other information of the emergency scene through its own camera/microphone input module, obtain position information through its own positioning module, and obtain The current time is reported to the emergency message server together; the emergency message server extracts the live message from the site information reported by at least one terminal The feature of interest is to extract effective feature information that can describe the emergency situation on site from live video, picture, audio, location and time, etc., and judge the event type and emergency level through pattern recognition and other related technologies, and query the corresponding emergency plan. Send the emergency plan to the terminal in the form of an emergency message to guide the user.

Correspondingly, the present invention further provides a terminal for processing an emergency communication service, where the terminal includes: an acquisition module and a reporting module; wherein, an acquisition module is configured to acquire site information when an emergency occurs; The site information obtained by the obtaining module is reported to the emergency message server.

Here, the terminal further includes: a triggering module and/or a monitoring module, where the triggering module is configured to trigger an emergency communication service function of the terminal based on a user interaction operation when an emergency occurs; and the monitoring module is configured to perform real-time monitoring The site information is detected, and an emergency situation is detected, and the emergency communication service function of the terminal is triggered. The acquiring module is specifically configured to acquire the site information when the trigger module or the monitoring module triggers the emergency communication service function of the terminal. .

Here, the terminal further includes: a prompting module, configured to receive an emergency message sent by the emergency message server, and prompt the user to take measures by playing an emergency message to the user.

Correspondingly, the present invention further provides an emergency message server for processing an emergency communication service, where the emergency message server includes: a processing module, configured to receive the site information, determine an event type and an emergency level of the current emergency situation, and Perform the appropriate processing.

Specifically, the emergency message server further includes: a configuration module, configured to locally configure an attribute description of each emergency situation at different emergency levels; and the processing module is specifically configured to extract the field information for describing an emergency situation. The effective feature information of the on-site condition occurs, and the effective feature information is compared with the attribute descriptions of the locally configured emergency situations at different emergency levels to determine the event type and emergency level of the current emergency.

Specifically, the configuration module is further configured to locally configure an emergency plan for each event type and its different emergency levels; the processing module is specifically configured to be based on an event of a current emergency situation. Type and urgency level, query the emergency plan corresponding to the current emergency situation locally, generate corresponding emergency message and send it to the terminal.

Here, the processing module is further configured to send the site information, and/or an emergency message to other terminals around the emergency occurrence site; and/or to further send the site information and/or emergency message Give a third-party server.

Correspondingly, as shown in FIG. 1, the present invention also provides an emergency communication service processing system, which includes the above terminal and the above emergency message server.

The system further includes: an emergency message service gateway, configured to forward the field information reported by the terminal to the emergency message server; and/or forward the emergency message sent by the emergency message server to the terminal .

Here, the system further includes: a third-party server, configured to receive the on-site information and/or the emergency message sent by the emergency message server, and prompt the third party to take measures for the emergency.

In practical applications, the emergency message server may be a Public Safety Answering Point (PSAP). Embodiment 1

In this embodiment, in an emergency situation in which a fire occurs, the corresponding emergency communication service processing process may specifically include the following steps:

Step 201: When the fire occurs, the user activates the emergency communication function of the terminal by pressing a shortcut key or the monitoring module of the terminal detects that the fire occurs, the emergency communication service function of the terminal is triggered, and the terminal actively acquires the scene information of the fire and reports it. Give an emergency message server;

Specifically, after the emergency communication service function of the terminal is triggered, the terminal captures the video/photograph of the fire scene through its own shooting module, obtains the location information of the fire scene through its own positioning module, and obtains the fire scene through its own monitoring module. Temperature, smoke concentration, etc., and the video/photograph, location information, and scene information such as temperature and smoke concentration at the fire site are transmitted via a mobile communication network, such as a short message, multimedia message, multimedia mail, or file upload. The Internet network reports to the emergency message server. Step 202: The emergency message server receives the site information reported by the terminal, extracts valid feature information from the site information, and determines an event type and an emergency level of the current emergency situation based on the valid feature information.

Specifically, the attribute description of each emergency situation at different emergency levels may be configured in a local database of the emergency message server. After receiving the site information, the emergency message server parses the site information, and extracts an effective description of the fire scene. Characteristic information, for example, information on flammable and explosive items, temperature, smoke concentration, etc., compares the effective feature information with an attribute description of each emergency in the local database, and determines that the feature information meets a medium fire attribute Description, the type of event for determining the current emergency is fire, and the emergency level is medium. In practical applications, the emergency message server can receive the on-site information reported by multiple terminals in the emergency place, and perform comprehensive comparison to determine the event type and emergency level of the emergency.

Step 203: Based on the event type and the emergency level of the current emergency, the emergency message server queries the database, obtains an emergency plan for the medium fire, generates a corresponding emergency message, and sends the emergency message to the terminal;

Specifically, an emergency plan for each event type and its different emergency levels is configured in advance in the local database of the emergency message server, where the emergency plan may be in the form of video, audio, picture, text, etc. for guiding the user to self-rescue. Instructions.

The emergency message may be encapsulated into a voice, a short message, a multimedia message, a multimedia message, a general police protocol (CAP) message, and the like, and sent to the mobile communication network, a (mobile) internet network, a broadcast network, or the like. terminal.

Step 204: The terminal receives the emergency message, and plays an emergency message to prompt the user to perform self-rescue.

Specifically, the terminal of the user receives the emergency message, plays information such as video and audio, displays information such as pictures and texts, and presents the emergency message to the user to guide the user. Self-rescue.

Step 205: The emergency message server sends the received on-site information and/or the generated emergency message to the terminals of other users around the fire occurrence site to guide other users to take timely measures.

Step 206: The emergency message server sends the received field information and/or the generated emergency message to a third-party server (such as a server of a nearby fire alarm center), and the third-party server receives the site information and/or emergency message and prompts the third party. Perform rescue.

Step 205 and step 206 are optional steps, and can be executed after the emergency message server obtains the on-site information or generates an emergency message, and the specific execution order is not limited.

If the communication link between the terminal and the emergency message server is interrupted due to a disaster or other reasons, the terminal may search for the nearby emergency message service gateway when reporting the site information, and send the site information to be reported to the searched emergency. The message service gateway forwards the live information to the emergency message server by the emergency message service gateway. When the emergency message server sends an emergency message, the emergency message can be sent to the emergency message service gateway near the terminal through the redirect function, and the emergency message service gateway broadcasts the emergency message to the terminal.

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention.

Claims

Claim

An emergency communication service processing method, the method comprising: when an emergency occurs, the terminal acquires the on-site information and reports the information to the emergency message server; the emergency message server receives the site information to determine an event of the current emergency Type and urgency level and perform the corresponding processing.

The emergency communication service processing method according to claim 1, wherein before the terminal actively acquires the on-site information and reports the information to the emergency message server, the method further includes: when the emergency occurs, the user triggers through the interaction operation. The emergency communication service function of the terminal; or the monitoring module of the terminal detects that an emergency situation occurs, triggering an emergency communication service function of the terminal.

The emergency communication service processing method according to claim 1, wherein the method further comprises: the emergency message server locally configuring attribute descriptions of the emergency situations at different emergency levels;

The emergency communication service processing method according to claim 1, wherein the method further comprises: the emergency message server locally configuring an emergency plan for each event type and its different emergency levels;

The emergency communication service processing method according to claim 4, wherein the reporting to the emergency message server is: directly reporting the site information to the emergency message The server sends the live information to the emergency message server through the emergency message service gateway; the sending to the terminal is: directly sending the emergency message to the terminal, or sending the emergency message through an emergency message service gateway To the terminal.

The emergency communication service processing method according to claim 4, wherein the performing the corresponding processing further comprises: the emergency message server transmitting the site information and/or the emergency message to an emergency occurrence site around the scene Other terminals.

The emergency communication service processing method according to claim 1, 4 or 6, wherein the performing the corresponding processing comprises: sending, by the emergency message server, the site information and/or the emergency message to a third party server .

A terminal for processing an emergency communication service, wherein the terminal includes: an obtaining module and a reporting module;

The terminal for processing an emergency communication service according to claim 8, wherein the terminal further comprises: a trigger module and/or a monitoring module;

a triggering module, configured to trigger an emergency communication service function of the terminal based on a user interaction operation when an emergency occurs;

The terminal for processing an emergency communication service according to claim 8, wherein the terminal further comprises: a prompting module, configured to receive an emergency message sent by the emergency message server, prompting the user to take measures.

An emergency message server for processing an emergency communication service, wherein the emergency message server comprises: a processing module, configured to receive the site information, determine an event type and an emergency level of a current emergency, and perform corresponding Processing.

The emergency message server for processing an emergency communication service according to claim 11, wherein the emergency message server further comprises: a configuration module, configured to locally configure attribute descriptions of each emergency situation at different emergency levels ;

The processing module is configured to extract valid feature information for describing an on-site situation of an emergency situation in the site information, and compare the effective feature information with an attribute description of each emergency situation configured locally at different emergency levels. , determine the type of event and emergency level for the current emergency.

13. An emergency message server for processing emergency communication services according to claim 12, wherein:

The configuration module is further configured to locally configure an emergency plan for each event type and its different emergency levels;

The emergency message server for processing an emergency communication service according to claim 11, wherein the processing module is further configured to send the site information and/or an emergency message to an area around an emergency occurrence site. Other terminals; and/or, are also used to send the live information and/or emergency messages to a third party server.

An emergency communication service processing system, characterized in that the system comprises the terminal according to any one of claims 8 to 10 and the emergency message server according to any one of claims 11 to 14.

16. The emergency communication service processing system according to claim 15, wherein: The system further includes: an emergency message service gateway, configured to forward the field information reported by the terminal to the emergency message server; and/or forward the emergency message sent by the emergency message server to the terminal.

The emergency communication service processing system according to claim 15, wherein the system further comprises: the third system server, configured to receive the on-site information sent by the emergency message server and/or Urgent news.