WO2012155669A1

WO2012155669A1 - Call prompt method and system

Info

Publication number: WO2012155669A1
Application number: PCT/CN2012/072850
Authority: WO
Inventors: 孔伟; 赖天建; 李刚
Original assignee: 中兴通讯股份有限公司
Priority date: 2011-09-29
Filing date: 2012-03-22
Publication date: 2012-11-22
Also published as: CN103037340A

Abstract

Disclosed are a call prompt method and system. The method comprises: when a user initiates a call, playing a preset customized prompt tone of a called user to the calling user initiating the call, and then continuing the call. The system mainly comprises: a call prompt service module, a service processing module, and a service database module. Through embodiments of the present invention, a call prompt process is optimized and the call experience of the user is enhanced.

Description

Call prompt method and system

The present invention relates to the field of communications, and in particular, to a call prompting method and system. Background technique

With the development and advancement of communication technology, mobile terminals enable people to initiate communication requests with others at any time and any place. People enjoy communication between people through communication technology more convenient and fast, To pursue the call completion rate only, it is also necessary to enjoy the user experience during the call.

Currently, there are three main ways to increase the user experience during the communication call.

(1) Traditional ringback tone mode: After the calling user dials the called user, the calling user hears the simple and monotonous "beep, beep, beep..." ringback tone before the called user connects. .

(2) CRBT service mode: The called subscriber subscribes to a piece of music as a CRBT. When a calling subscriber calls a called party, the called CRBT service is triggered. During the call, the calling party listens to the ringback tone phase, and uses the specific technical means to play the called ringtone (music) as the ringback tone to the calling user to increase the user experience of the calling user during the call. What the caller hears is no longer a simple and monotonous "beep, beep, beep..." ringback tone.

(3) The mobile terminal address book or the telephone book simply displays the called user information: If the called user dialed by the calling user exists in the address book or the phone book, the mobile terminal can display a very limited called party on the display screen of the mobile terminal. User Info.

The above three methods improve the user experience of the calling user during the call in a certain loudness, but still have the following deficiencies:

(1) The caller's early perception of the called user information cannot be satisfied, such as the basic information of the called user who wants to know where the called party is located, and the like. For example, the calling user occasionally dials the wrong call under unpredictable conditions beforehand, and this situation is usually caused by the calling user dialing the wrong number, especially for the elderly or children. By dialing the called user information, you can prevent the wrong call from being sent to the called user.

(2) At present, the address book or phone book of the mobile terminal does not support the detailed record of the user information, and the capacity is limited, and the operation and maintenance are also inconvenient.

(3) The mobile terminal cannot support blacklist sharing. For example, illegal scam calls require each user to be blacklisted in their mobile terminal. However, once one of the users has set up a blacklist, they cannot share it with other users. Summary of the invention

It is an object of embodiments of the present invention to provide a call prompting method and system to optimize the flow of call prompts.

The embodiment of the invention discloses a call prompting system, and the system includes a call prompt service module, a service processing module and a service database module; wherein:

The call prompt service module is configured to: open or cancel the call prompt service for the user, and store the user information of the user into the service database module when the call prompt service is opened, and delete the service database module when canceling the call prompt service The user information of the user; the service processing module is configured to: when the call is initiated, play the personalized prompt tone of the called user to the calling user of the call, and continue the call;

The above service database module is configured to store user information, including user numbers and contacts.

Preferably, the service database module is further configured to: a storage system blacklist;

The service processing module is further configured to: determine, when the call is initiated, whether the calling user has activated the call prompt service; and when the calling user activates the call prompt service, determine whether the calling user of the call has opened the call prompt Business; and in the above caller opened the call When the service is displayed, it is determined whether the called user is a user in the blacklist of the system, and when the called user is a user in the blacklist of the system, the blacklist prompt tone of the called user is played to the calling user. And inquiring whether the calling user continues to call, and the call is terminated when the calling user selects to end the call or the timeout is not answered.

Preferably, the foregoing service database module is further configured to: store the number of the home data; the service processing module is further configured to: determine, when the called user is not a user in the blacklist of the system, whether the called user is The user in the calling user address book, and when the called user is a user in the calling user address book, determining whether the called user has set a personalized prompt tone and activated, and the called user is set. When the personalized prompt tone is activated and activated, the personalized prompt tone of the called user is played to the calling user; when the called user is not the user in the calling user address book, the above-mentioned business database module is searched for Calling the home number of the user number, and when the home location is found, playing the home location prompt tone of the called user to the calling user, and determining whether the called user is an international user according to the attribution of the called user number. And when the called user is an international user, playing the called user's return to the calling user After the tone, asking whether or not the caller continues to call, when the user selects the above-mentioned calling a timeout to end the call or does not answer, the completion of the call.

Preferably, the above system further includes a user portal module and an administrator portal module.

The user portal module is configured to provide an interface for editing the address book and setting a blacklist for the user who has opened the call prompt service. The edit address book includes adding, modifying, and deleting the user in the address book, and setting the personality for the user in the address book. The prompt tone and setting whether to activate the above personalized prompt tone;

The administrator portal module is configured to provide an interface for the system administrator to manage the service database module and increase the personalized voice of the system. The management service database module includes adding, modifying, and deleting the number of the attribution data of the segment and adding and deleting the system black. List.

Preferably, the above system further comprises TTS (Text To Speech) conversion Modules and storage modules, where:

The service processing module is further configured to: when the personalized prompt sound set by the user for the user in the address book is a text file, send the text file to the TTS conversion module; and personalize the user setting for the user in the address book When the prompt tone is a voice file, the voice file is stored in the storage module;

The TTS conversion module is configured to convert the received text file into a voice file and store the file in the storage module;

The storage module is configured to save a personalized prompt tone set by the user and a personalized prompt tone provided by the system.

Preferably, the service processing module is further configured to: determine, when the user requests to set a specific user as a blacklist, whether the specific user exists in the system blacklist in the service database module, and does not have the foregoing in the system blacklist. When a specific user is added, the above specific users are added to the above system blacklist.

An embodiment of the present invention further provides a call prompting method, where the foregoing method includes:

When the user initiates a call, the preset calling user's personalized alert tone is played to the calling party of the above call, and then the call is continued.

Preferably, before the personalized prompt tone of the called user is played to the calling user, the method further includes:

Determining whether the calling user has activated the call prompt service; and determining whether the called user is a user in the system blacklist when the calling user opens the call prompt service;

If yes, playing a blacklist prompt tone to the calling user, and asking whether the calling user continues to call, if the calling user selects to continue the call, then the call is continued; if the calling user selects to end the call or the timeout does not respond, Then the above call ends.

Preferably, when the called user is not a user in the system blacklist, the method further includes: determining whether the called user is a user in the address book of the calling user, if called If the user is the user in the address book of the calling user, it is determined whether the called user has set a personalized prompt tone and is activated. If the personalized prompt tone is set and activated, the user is played to the calling user. Calling the user's personalized alert tone; otherwise, continuing the call;

If the called user is not the user in the address book of the calling user, searching for the attribution of the called user number, and when the home location is found, playing the attribution voice of the called user to the calling user .

Preferably, when searching for the attribution of the called subscriber number, the method further includes: determining, according to the attribution of the called subscriber number, whether the called subscriber is an international subscriber, and if yes, playing the called party to the calling subscriber After the user's attribution prompt tone, the above-mentioned calling user is inquired whether to continue the call. If the calling user selects to continue the call, the callee is connected; if the caller selects to end the call or the timeout does not respond, the call is terminated.

In the embodiment of the present invention, the calling user clearly knows the detailed information of the called party that the called party dials before the called user rings, and optimizes the call prompt, thereby enhancing the calling user's calling physical insurance. DRAWINGS

1 is a schematic block diagram of a preferred embodiment of a call prompting system according to an embodiment of the present invention;

2 is a flow chart of a preferred embodiment of a call prompting method in accordance with an embodiment of the present invention. detailed description

The embodiments of the present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is to be understood that the description of the invention is not to be construed as limiting.

FIG. 1 is a schematic block diagram of a preferred embodiment of a call prompting system according to an embodiment of the present invention. The call prompting system of this embodiment includes: a call prompt service module 01, a service database module 02, User portal module 03, administrator portal module 04, business processing module 05, TTS conversion module 06, and storage module 07. among them:

The call prompt service module 01 is configured to support the user to open or cancel the call prompt service, and store the user information of the user into the service database module 02 when the call prompt service is opened, and delete the service database module when the user cancels the call prompt service. The user information of the user in the 02; the service processing module 05 is configured to: when the user initiates the call, play the personalized prompt tone of the called user to the calling party of the call, and connect the call;

The service database module 02 is configured to store user information; and is also used to store system blacklists and number of home attributes. The above user information includes the user number and the address book.

The user portal module 03 is configured to provide an interface for editing the address book and setting a blacklist for the user who has opened the call prompt service. The edit address book includes adding, modifying, and deleting the address book information, and is also used for setting the user in the address book. Personalized prompts and settings to activate the user's personalized alert tone;

In the embodiment of the present invention, the user portal module 03 can be implemented through a web portal, an IVR (Interactive Voice Response) voice process, or an SMS (Short Message) instruction.

The administrator portal module 04 is configured to provide an interface for managing the foregoing service database module and adding a system personalized prompt tone, where the management service database module includes adding, modifying, and deleting the number of attribution fields and adding and deleting a system blacklist;

The service processing module 05 is further configured to: when the user initiates the call, determine whether the calling user of the call has opened the call prompt service; and when the calling user activates the call prompt service, determine whether the called user of the call is a system blacklist. The user in the system, when the called user is a user in the system blacklist, plays a blacklist prompt tone to the calling user; when the called user is not a user in the system blacklist, it is determined whether the called user is the calling user communication Recording the user, and when the called user is the user in the calling user address book, determine whether the called user has set a personalized prompt tone and activate, when the called user sets a personalized prompt tone and activates, The calling user plays the called user's When the called user is not the user in the calling user address book, the service database module 02 looks up the called user number attribution place, and when the home location is found, plays the called user to the calling user. At the same time, according to the attribution of the called user number, it is determined whether the called user is an international user; and when the called user is an international user or a user in the system blacklist, the calling user is asked whether to continue the call. When the calling user selects to continue the call, the call is terminated, when the calling user selects to end the call or the timeout is not answered, the call is ended; and when the personalized voice set by the user for the user in the address book is a voice file, the voice is voiced The file is stored in the connection call storage module 07, and when the personalized prompt tone set by the user for the user in the address book is a text file, the text file is sent to the TTS conversion module 06; and the user requests to set a specific user as In the case of a blacklist, it is determined whether the specific user already exists in the system blacklist in the service database module 02, and is in the system. When the particular user is not blacklisted, the particular user is added to the system blacklist;

The TTS conversion module 06 is configured to convert the received text file into a voice file and store it in the storage module 07;

The storage module 07 is configured to save the personalized prompt tone set by the user and the personalized prompt tone provided by the system.

As shown in FIG. 2, it is a flowchart of a preferred embodiment of a method for calling a prompt according to an embodiment of the present invention. The present embodiment is based on the call prompting system of FIG. 1 and includes the following steps:

Step S001: The user initiates a call;

Step S002: The system determines whether the calling user of the call has opened the call prompt service, and if yes, proceeds to step S003; otherwise, performs step S015;

That is, when the user does not open the call prompt service, the normal call processing is performed.

Step S003: determining whether the called user of the call is a user in the system blacklist, and if yes, executing step S004; otherwise, executing step S005;

The system blacklist is shared by all users who have opened the call alert service. The user may request the user to be a system blacklist user. After receiving the request, the system determines whether the user exists in the system blacklist. If not, the user is added to the system blacklist.

Step S004: playing the blacklist prompt tone of the called user to the calling user, and executing step S012;

For example, the blacklisted tone of the called user playing to the calling user can be: "You are calling the user 158xxxxxxxx in the system blacklist."

Step S005: determining whether the called user is the user in the address book of the calling user, and if yes, executing step S006; otherwise, executing step S008;

Step S006: determining whether the called user has set a personalized prompt tone and activated, and if so, executing step S007; otherwise, executing step S015;

Step S007: playing the personalized prompt tone of the called user to the calling user, and executing step S015;

For example, if the calling user sets the personalized prompt tone for the called user: You are calling the university student Liu Wu, please wait for "嘎嘎....", then play the personalized personalized tone to the calling user.

Step S008: Find the attribution of the called subscriber number.

Step S009: determining whether the above-mentioned called user number is found, if yes, executing step S010; otherwise, executing step S014;

Step S010: playing the home location prompt tone of the called user to the calling user; for example, if the home location of the called user number is found to be Beijing, the home location prompt tone of the called user played to the calling user may be For: "You are calling China Mobile Beijing User 139xxxxxxxx"; If the attribution of the called subscriber number is Kenya, the attribution voice of the called subscriber to the calling subscriber can be: "You are calling the Kenyan user 254xxxxxxx ". Step: at the same time, according to the above-mentioned called user number attribution, it is determined whether the called user is an international user, and if so, step S012 is performed; otherwise, step S015 is performed;

Step S012: After playing the home location prompt tone of the called user to the calling user, query whether the calling user continues to call;

For example, if the called user is a user in the system blacklist, the called user's blacklist prompt tone is played to the calling user: "You are calling the user 158xxxxxxxx in the system blacklist", and then continue to play "continue call" Please press 1#, end hang up" to ask if the above caller continues to call; for example, if the called user is a Kenyan user, play the called user's attribution prompt to the calling user: "You are After calling the Kenyan user 254xxxxxxx", you can continue playing. Please press the 1# number to continue the call, and end the hang up"; or: "Press any key to continue the call, end the hang up", etc. to ask if the calling party continues to call; This allows the user to save in time when dialing the wrong call.

Step S013: determining whether the calling user continues to call, and if yes, executing step S015; otherwise, executing step S016;

The system asks the user whether to continue the call, waits for the user to answer, and if the user answers to continue the call, then the call is terminated, and if the user answers as the end call or the timeout is not answered, the call is terminated.

Step S014: playing the number prompt tone of the called user to the calling user; that is, when the called user is neither the user in the calling user address book nor the home location, the player is played to the calling user. The number of the user.

Step S015: Continuing the above call, ending;

Step S016: End the above call.

The above description shows and describes a preferred embodiment of the present invention, but as described above, it should be understood that the embodiments of the present invention are not limited to the forms disclosed herein, and should not be construed as Various other combinations, modifications, and environments, and the inventive concepts described in this article Modifications are made by the above teachings or related art or knowledge. All changes and modifications made by those skilled in the art are intended to be within the scope of the appended claims.

Claims

Claim

A call prompting system, wherein the system comprises a call prompt service module, a service processing module, and a service database module; wherein:

The call prompt service module is configured to: open or cancel a call prompt service for the user, and save the user information of the user into the service database module when the call prompt service is opened, and delete the call when the call prompt service is cancelled. The user information of the user in the service database module; the service processing module is configured to: when the call is initiated, play the personalized prompt tone of the called user to the calling user of the call, and continue the call;

The service database module is configured to store user information, including a subscriber number and a directory.

2. The system according to claim 1, wherein

The service database module is further configured to: a storage system blacklist;

The service processing module is further configured to: determine, when the call is initiated, whether the calling user activates the call prompt service; and when the calling user activates the call prompt service, determine whether the called user is the system The user in the blacklist plays the blacklist prompt tone of the called user to the calling user when the called user is a user in the system blacklist, and asks whether the calling user continues The call ends when the calling user chooses to end the call or the timeout is not answered.

3. The system according to claim 2, wherein

The service database module is further configured to store the data of the segment number attribution;

The service processing module is further configured to: when the called user is not a user in the blacklist of the system, determine whether the called user is a user in the calling user address book, and in the When the calling user is a user in the calling user address book, playing the personalized prompt sound of the called user to the calling user; the called user is not the user in the calling user address book Locating, in the service database module, the called subscriber number attribution, and When the home location is found, the local user prompt tone of the called user is played to the calling user, and according to the attribution of the called user number, it is determined whether the called user is an international user, and When the called user is an international user, after playing the home location prompt tone of the called user to the calling user, the calling user is asked whether to continue the call, when the calling user selects to end the call or the timeout is not answered. End the call.

4. The system according to claim 2 or 3, wherein the system further comprises a user portal module and an administrator portal module; wherein:

The user portal module is configured to provide an interface for editing a contact list and setting a blacklist for a user who has opened the call prompt service, where the edit address book includes adding, modifying, and deleting a user in the address book, and is a user in the address book. Setting a personalized tone and setting whether to activate the personalized tone;

The administrator portal module is configured to provide an interface for managing the service database module and adding a system personalized prompt tone, where the management service database module includes adding, modifying, and deleting number of attribution fields and adding and deleting system blacklists. .

5. The system according to claim 4, wherein the system further comprises a text-to-speech TTS conversion module and a storage module, wherein:

The service processing module is further configured to: when the personalized prompt tone set by the user for the user in the address book is a text file, send the text file to the TTS conversion module; and set the user to the user in the address book When the personalized prompt sound is a voice file, the voice file is stored in the storage module;

The system according to claim 5, wherein the service processing module is further configured to: When the user requests to set a specific user as a blacklist, it is determined whether the specific user exists in the system blacklist in the service database module, and when the specific user is not in the system blacklist, A specific user is added to the system blacklist.

A call prompting method, where the method includes:

When a call is initiated, a personalized prompt tone of the preset called user is played to the calling party of the call, and then the call is continued.

8. The method according to claim 7, wherein the method further comprises: before playing the personalized prompt of the called user to the calling user, the method further comprising:

Determining whether the calling user has activated the call prompt service; and determining whether the called user is a user in the system blacklist when the calling user activates the call prompt service;

If yes, playing a blacklist prompt tone to the calling user, and asking the calling user whether to continue the call, if the calling user selects to continue the call, then the call is continued; if the calling user selects to end If the call or timeout does not respond, the call ends.

9. The method according to claim 8, wherein, when the called user is not a user in a blacklist of the system, the method further includes:

Determining whether the called user is a user in the address book of the calling user, and if the called user is a user in the address book of the calling user, determining whether the called user has set a personalized prompt Tones and activates, if a personalized prompt tone is set and activated, the personalized prompt tone of the called user is played to the calling user; otherwise, the call is continued;

If the called user is not the user in the address book of the calling user, searching for the attribution of the called user number, and when the home location is found, playing the attribution of the called user to the calling user Ground tone.

The method according to claim 9, wherein, when the location of the called subscriber number is found, the method further includes:

Determining, according to the attribution of the called subscriber number, whether the called subscriber is an international subscriber, If yes, after the home subscriber is played to the calling user, the calling subscriber is asked whether the calling subscriber continues the call, and if the calling subscriber chooses to continue the call, the called party is connected; If the calling user chooses to end the call or the timeout does not respond, the call ends.