WO2012151840A1

WO2012151840A1 - Service interaction method, device and system

Info

Publication number: WO2012151840A1
Application number: PCT/CN2011/080358
Authority: WO
Inventors: 梁国和; 冯德娟
Original assignee: 中兴通讯股份有限公司
Priority date: 2011-07-01
Filing date: 2011-09-29
Publication date: 2012-11-15
Also published as: CN102238089A; CN102238089B

Abstract

Disclosed is a service interaction method, including: when meeting the service interaction condition, a front server located at the network side and currently providing a service running a service platform system; the front server currently providing a service determining a service route between itself with a client requesting a service; and the front server currently providing a service performing service interaction with the client requesting a service according to the service route. Also correspondingly disclosed are a service interaction device and system. In the present invention, a front server is provided between the serving platform and the client, and the front server is used to run a service platform to share the service load of the serving platform. Moreover, the main front server is determined using different network delays of various heterogeneous networks, which is helpful to improve the transmission efficiency of the service data, balance the network delay of each client, and improve fairness.

Description

Method, device and system for business interaction

The present invention relates to the field of communications technologies, and in particular, to a method, apparatus, and system for service interaction. Background technique

In the context of triple play, multiplayer online services and collaboration services are becoming more and more popular, such as the large online online game business. Multi-person online services based on the Internet are no longer able to meet the growing entertainment needs of users, and consumers want to access more and more online services through heterogeneous network connections.

At present, mobile Internet services are gradually increasing, and wireless Bluetooth services have basically completed hotspot layouts, such as airports, coffee shops, hotels, bookstores, and campuses. At the same time, integrated communication devices such as home gateways and home information devices are also widely used. In particular, online services based on cellular or wireless Bluetooth hotspots and other multi-user participation are becoming more popular.

However, there are many technical problems in the service platform for Internet users to expand to heterogeneous network users. For example, the expansion of online services to the cellular network requires a variety of client device adaptations. In general, if the service platform supports heterogeneous network users, the heterogeneous network user connects to the service platform by direct access, making the service platform a bottleneck of the entire system. As users continue to grow, service platforms receive more and more service requests, and bandwidth and data traffic pressures will become larger and larger, seriously affecting system scalability. In addition, the Internet transmission delay is small, while other heterogeneous networks have large delays and the possibility of losing messages, so that users of other heterogeneous networks use the online service, and the data information and the like are transmitted slowly. Summary of the invention

The embodiment of the invention provides a method, a device and a system for service interaction, which can optimize the process of using the online service by the heterogeneous network client, and balance the data transmission delay of the client of each heterogeneous network.

The embodiment of the invention provides a method for service interaction, including:

When the service interaction condition is met, the front-end server currently providing the service on the network side runs the service platform system;

The pre-server that currently provides the service determines a service route between the client that requests the service;

The pre-server that provides the service currently performs service interaction with the client of the request service by using the service route.

Correspondingly, an embodiment of the present invention provides a device for service interaction, including:

The operation module is configured to run the service platform system when the business interaction condition is met; the route determination module is configured to determine a service route between the client and the requesting service; the service interaction module is configured to use the service route and the request The client of the business conducts business interaction.

Correspondingly, the embodiment of the present invention provides a system for service interaction, including: a client that requests a service, and at least one pre-server located on the network side that performs service interaction with the client; Having at least one pre-server currently providing services in the server;

The client is configured to perform service interaction with the pre-server that provides the service; the pre-server that provides the service is configured to run the service platform system when the service interaction condition is met; Service routing between the ends; performing service interaction with the client of the request service through the service route.

Embodiments of the present invention provide a method, an apparatus, and a system for service interaction, which are set to satisfy When the service is in a business condition, the pre-server that provides the service on the network side runs the service platform system; the pre-server that provides the service determines the service route between the client that requests the service; The server performs business interaction with the client of the request service through the service route. The embodiment of the present invention allocates a front server between the service platform and the client, and uses the front server to run the service platform to share the service load of the service platform. Preferably, the pre-server with the best performance can be determined as the main server to provide service services for the client, so that part of the network communication transmission only occurs between the respective pre-servers, reducing the transmission bandwidth load of the service platform and the transmission. The amount of data. At the same time, the main network front-end server is determined by using different network delays of the heterogeneous networks, which helps to provide service data transmission efficiency, balances the network delay of each client, and improves fairness. DRAWINGS

1 is a schematic diagram of a system for service interaction in an embodiment of the present invention;

2 is a schematic diagram of a system structure principle of service interaction in an embodiment of the present invention;

3 is a schematic flowchart of a method for service interaction in another embodiment of the present invention;

4 is a schematic flowchart of a method for determining a front-end server of a main body according to an embodiment of the present invention; FIG. 5 is a schematic flowchart of a method for determining a front-end server of a main body according to another embodiment of the present invention; Schematic diagram of the routing process;

FIG. 7 is a schematic diagram of an apparatus for service interaction according to another embodiment of the present invention. detailed description

The main implementation principles, the specific implementation manners, and the corresponding beneficial effects that can be achieved by the technical solutions of the embodiments of the present invention are described in detail below with reference to the accompanying drawings.

In order to solve the problem of the prior art, the embodiment of the present invention provides a system for service interaction. As shown in FIG. 1, the system includes: a client 11 requesting a service, and a service interaction with the client 11 At least one front server 12 on the network side; wherein, the front The server 12 has at least one pre-server that currently provides services;

The client 11 is configured to perform service interaction with a pre-server that provides a service; the pre-server that provides the service is configured to run the service platform system when the service interaction condition is met; and determine the client that requests the service. Service routing between the terminals 11; performing service interaction with the client 11 of the request service through the service route.

The system further includes: a service platform 13 configured to manage the client; and a service platform system provided to the front server currently providing the service.

Specifically, the number of clients that use various heterogeneous networks to communicate with the service platform 13 is increasing, and the load on the service platform 13 is large, so that the processing efficiency is low. Moreover, since the network delays of different heterogeneous networks are different, when the clients in different heterogeneous networks request the same service, the time for obtaining the service response is different. The heterogeneous network includes, but is not limited to, a cellular network, a WI-FI/wimax network, and the like. In this regard, the system for service interaction provided by the embodiment of the present invention sets the front server 12 between the service platform 13 and the client 11, so that the client 11 in the heterogeneous network can pass through the front server 12 and the service platform on the network side. 13 Communicate and obtain the corresponding business services.

2 is a schematic diagram of a system structure principle of service interaction according to an embodiment of the present invention. As shown in FIG. 2, corresponding pre-servers 12 are set to different heterogeneous networks on the network side, and parameter information of each pre-server 12 is set. The parameter information includes: routing information, client information, and information about the heterogeneous network; where the pre-servers 12 included in each heterogeneous network establish communication connections through routes, and the pre-locations between all heterogeneous networks Server 12 establishes a communication connection through routing. Thus, the client 11 in the heterogeneous network can communicate with the service platform 13 through the pre-server 12.

The client 11 includes any terminal capable of completing communication with the service platform 13 through the heterogeneous network and the front server 12, and may include, for example, a mobile wireless terminal (mobile phone, smart phone, pager, walkie-talkie, radio device, infrared device, etc.); Products with wireless communication capabilities, such as network personal computers, personal digital assistants, etc., may also be included. The communication network between the service platform 13 and the front server 12 may include: a heterogeneous network (such as a cellular network connection) and/or a wired network, and Connect to LAN, WAN, direct connection, etc.

A heterogeneous network can be configured with multiple pre-servers 12, and pre-servers 12 of multiple heterogeneous networks can communicate with each other, thereby forming a pre-server group. Each pre-server 12 uses multi-terminal adaptation technology for the diversity of the client, so that the service platform 13 does not have to care about the difference of the client, for example, writes an adaptation class corresponding to different clients, and the adaptation class includes Manufacturer's API reference, screen size, and protocol support configuration and adaptation. Moreover, the front server 12 supports multiple heterogeneous network accesses, and clients of different network technologies can join the service service. Preferably, a main body front server 14 can be determined in all the front servers 12, and the main front server 14 directly communicates with the service platform 13 as the front server for providing the service, and runs the service platform system, and The client 11 performs business interaction. The remaining predecessor servers 12 communicate with the service platform 13 through the main body front server 14. Preferably, the number of the main body front servers 14 may be greater than one. From the perspective of the network architecture, there are three types of communication routes associated with the main body front server 14: one is a communication route with the client in the heterogeneous network; The other is its communication route with the pre-server group; and the other is its communication route with the service platform.

The service platform 13 may have a user management function, an information management function, a mode management function, a front server management function, etc., specifically:

1) User management functions may include: The service platform provides unified user management, provides unified user login, user registration and other functions, and shields network communication, client device and other differences; verifies user login information, and determines whether the user successfully logs in; If the login is successful, the login information of the user is returned to the user at the same time.

2) The information management function may include: managing front server location information, routing information, routing delay, and delay information of the heterogeneous network connected by the service platform.

3) The mode management function may include: managing the division of labor between the service platform and the front server. The way the service platform provides services is related to the specific business, for example, to provide a game business. Can be divided into online games, heterogeneous network internal games. In the heterogeneous network internal game, the service platform mainly completes the game download and the pre-server authorization, without having to perform user management and the like.

4) The front server management function may include: determining the main body front server according to the number of heterogeneous network users, the heterogeneous network delay, the pre-server routing delay, the service platform routing delay, etc., determining the main body front server and the service Communication route between the platform and other front-end servers. The number of heterogeneous network users, heterogeneous network delay, pre-server routing delay, service platform routing delay, user management and information management from the service platform.

When the service interaction condition is met, the pre-server 12 currently providing the service on the network side runs the service platform system to determine the service route with the client 11 requesting the service; and then the pre-server 12 that currently provides the service passes the service route. Perform business interaction with the client requesting the business. For a specific process of providing a service for a client by using the system provided by the embodiment of the present invention, reference may be made to the method for service interaction provided by the embodiment of the present invention, and details are not described herein again.

Through the above description, it can be seen that, by using the service interaction system provided by the embodiment of the present invention, the front server is set between the service platform and the client, and the front server is used to run the service platform to share the service load of the service platform. Preferably, the pre-server with the best performance can be determined as the main server to provide service services for the client, so that part of the network communication transmission only occurs between the respective pre-servers, reducing the transmission bandwidth load of the service platform and the transmitted data. the amount. At the same time, the main network front-end server is determined by using different network delays of each heterogeneous network, which helps to provide service data transmission efficiency, balances the network delay of each client, and improves fairness.

Based on the same inventive concept, the embodiment of the present invention further provides a method for service interaction, as shown in FIG. 3, including the following steps:

Step 301: When the service interaction condition is met, the pre-server that provides the service on the network side runs the service platform system;

Step 302: The pre-server that currently provides the service determines between the client that requests the service Service routing

Step 303: The front server that provides the service currently performs service interaction with the client that requests the service through the service route.

Specifically, the corresponding pre-servers are set to different heterogeneous networks on the network side, and parameter information of each pre-server is set, and the parameter information includes: routing information, client information, and heterogeneous network information; The pre-servers included in the heterogeneous network establish communication links through routes, and the pre-servers in all heterogeneous networks establish communication connections through routes. When a heterogeneous network in a heterogeneous network connected to the service platform changes or increases or decreases the number of heterogeneous networks, the parameter information of the pre-server of the heterogeneous network needs to be set, so as to accurately determine the heterogeneous Clients in the network provide business services.

The service platform determines whether the number of online clients of the same service meets the service interaction condition according to the pre-server corresponding to the heterogeneous network. For example, when the number of online clients requesting the multimedia service A is four, the service platform determines that the service platform is satisfied. The business interaction condition informs the pre-server to provide multimedia service A.

When the service interaction condition is met, the pre-server running service platform system currently providing the service on the network side performs service interaction with the client. The pre-service server that provides the service currently runs the preset service platform system, or the pre-server that provides the service currently runs the service platform system downloaded from the network-side service platform. The foregoing pre-servers for providing services may be randomly selected, or the pre-server of the main body may be determined as the pre-server for providing services according to the process shown in FIG. 4, and the specific process is as shown in FIG. 4, including the following steps:

Step 401: Determine whether to replace the pre-server that provides the service; if not, execute step 402; if yes, execute step 403.

Here, it may be determined whether to replace the pre-server that provides the service according to the number of clients online and/or the service processing capability of the service platform. For example, when the current number of clients online satisfies the service interaction condition, it can be determined that there is no need to replace the pre-server that currently provides the service; If the number of online clients does not meet the requirements of the service interaction, and the service processing capability of the service platform is good, you can determine that the front-end server that provides the service is replaced. If the number of online clients does not meet the service interaction conditions, the service platform If the service processing capability of the service is poor, you can determine that the front-end server that provides the service is not required to be replaced. If the front-end server that provides the service is abnormal, the service cannot be provided normally, or the service capability is poor, you can determine that it needs to be replaced. The pre-server that currently provides the service.

Step 402: When the result of the determination is that the pre-server that provides the service is not replaced, the pre-server that currently provides the service is determined to be used.

Step 403: When the result of the determination is that the pre-server of the currently provided service is replaced, determining, according to the performance parameter of each pre-server in the at least one pre-server, that the pre-proxy server is the pre-server that provides the current service. The performance parameters of each pre-server include: the number of online clients connected to the pre-server, the heterogeneous network delay of the pre-server, and the routing delay of the pre-server. The performance parameter may also include other parameters that characterize the service processing capabilities of the pre-server, which are not described here.

Assume that the number of online clients connected by the foregoing pre-server, the heterogeneous network delay of the pre-server, and the routing delay of the pre-server are determined in at least one pre-server, as shown in FIG. 5 As shown, the following steps can be included:

Step 501: Obtain a front server having the largest number of online clients in at least one pre-server, as the first selected pre-server;

Step 502: Determine whether the number of the first selected pre-servers is greater than one. When the number of the first selected pre-servers is one, determine that the first selected pre-server is the main pre-server; If the number of the pre-selected servers is greater than one, step 503 is performed;

Step 503: Acquire, in the first selected pre-server, a pre-server with a minimum heterogeneous network delay as the second selected pre-server;

Step 504: Determine whether the number of the second selected pre-servers is greater than one; when the second When the number of selected pre-servers is one, it is determined that the second selected pre-server is the main pre-server; when the number of the second pre-selected servers is greater than one, step 505 is performed;

Step 505: Obtain a pre-server with a minimum route delay in the second selected pre-server as the third selected pre-server;

Step 506: Determine whether the number of the third selected pre-servers is greater than one; when the number of the third selected pre-servers is one, determine that the third selected pre-server is the main pre-server; If the number of the pre-selected servers is greater than one, step 507 is performed;

Step 507: Randomly determine that a third selected pre-server is the main pre-server.

The above steps are only one way to determine the front-end server of the main body. You can also use other performance parameters instead of the above parameters, or increase/decrease the performance parameters used for judgment, or change the judgment order of performance parameters, or use other methods to determine the front of the subject. For example, you can also perform performance scoring on each pre-server and use the pre-server with the highest performance score as the principal server.

The specific process of determining the service route between the pre-server that provides the service and the client requesting the service, as shown in FIG. 6, includes the following steps:

Step 601: Determine the sum of the heterogeneous network delay and the routing delay of each of the pre-servers, and whether there is a heterogeneous network delay that is smaller than the pre-server of the currently provided service; if yes, execute step 602; otherwise, execute Step 603;

Step 602: In the pre-server where the heterogeneous network delay and the routing delay are smaller than the heterogeneous network delay of the pre-server that provides the service, determine the pre-server with the smallest routing delay and the current service. The route between the servers is the service route.

Step 603: If the sum of the heterogeneous network delay and the routing delay of each pre-server is not less than the heterogeneous network delay of the pre-server that provides the service, determine the minimum load, or the heterogeneous network delay and The route between the front-end server with the largest sum of the routing delays and the front-end server that provides the service is the service route. Through steps 601-603, it can be determined which route the pre-server uses to perform business interaction with the client.

The foregoing steps 601-603 are only one way of determining the service route, and other performance parameters may be used instead of the foregoing parameters, or the performance parameter used for the judgment may be increased/decreased, or the judgment order of the performance parameter may be replaced, or determined by other methods. Service routing, for example, can perform performance scoring on various routing connections, and use the routing connection with the highest performance rating as the service routing.

Through the above description, it can be seen that, by using the service interaction method provided by the embodiment of the present invention, the front server is set between the service platform and the client, and the front server is used to run the service platform to share the service load of the service platform. Preferably, the pre-server with the best performance can be determined as the main server to provide service services for the client, so that part of the network communication transmission only occurs between the respective pre-servers, reducing the transmission bandwidth load of the service platform and the transmission. The amount of data. At the same time, the main network front-end server is determined by using different network delays of each heterogeneous network, which helps to provide service data transmission efficiency, balances the network delay of each client, and improves fairness.

Based on the same inventive concept, the embodiment of the present invention further provides a device for service interaction, as shown in FIG. 7, which includes:

The operation module 701 is configured to: when the service interaction condition is met, run the service platform system; the route determination module 702 is configured to determine a service route between the client that requests the service; and the service interaction module 703 is configured to use the service route and The client requesting the service performs business interaction.

Preferably, the device further includes: a service judging module 704, configured to determine, according to the number of online clients that request the same service through the pre-server corresponding to the heterogeneous network, whether the service interaction condition is met.

Preferably, the running module 701 is specifically configured to run a preset service platform system, or The service platform system downloaded from the network side service platform.

Preferably, the device further includes: a server determining module 705, configured to determine whether to replace the pre-server that currently provides the service; and when the judgment result is to replace the pre-server that currently provides the service, according to the at least one pre-position Determining the performance parameters of each of the pre-servers in the server, and determining that the pre-proxy server is the pre-server for the current service. When the result of the judgment is that the pre-server of the currently provided service is not replaced, the pre-location of the currently provided service is determined. server.

Preferably, the route determining module 702 is specifically configured to determine whether the sum of the heterogeneous network delay and the routing delay of each of the pre-servers is smaller than the heterogeneous network delay of the pre-server that currently provides the service; In the pre-server where the sum of the heterogeneous network delay and the routing delay is smaller than the heterogeneous network delay of the pre-server that currently provides the service, determine the pre-server with the smallest routing delay and the current pre-service The route between the servers is a service route; if the sum of the heterogeneous network delay and the route delay of each pre-server is not less than the heterogeneous network delay of the pre-server currently providing the service, the load is determined. The route between the minimum predecessor server with the smallest sum or the heterogeneous network delay and the routing delay and the pre-server that provides the service is the service route.

The device for the above business interaction can be located in the pre-server.

Through the foregoing description, it can be seen that, by using the method, device, and system for service interaction provided by the embodiment of the present invention, a front server is set between the service platform and the client, and the front server is used to run the service platform, and the service platform is shared. Business load. Preferably, the pre-server with the best performance can be determined as the main server to provide service services for the client, so that part of the network communication transmission only occurs between the respective pre-servers, reducing the transmission bandwidth load of the service platform and the transmission. The amount of data. At the same time, using the different network delays of each heterogeneous network to determine the host front-end server helps to provide the transmission efficiency of service data, and balances the network delay of each client to improve fairness.

Those skilled in the art will appreciate that embodiments of the present invention can be provided as a method, system, or computer program product. Therefore, the present invention can be implemented in an entirely hardware embodiment, fully software implemented For example, or in combination with an embodiment of software and hardware aspects. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.

The present invention has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (system), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart and/or block diagrams, and combinations of flows and/or blocks in the flowcharts and/or block diagrams can be implemented by computer program instructions. These computer program instructions may be provided to a general purpose computer, a special machine, such that instructions executed by a processor of a computer or other programmable data processing device are used to implement a block or a block and/or block diagram of a flowchart or A device that has multiple functions specified in the box.

The computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device. The apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.

These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device. The instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.

It is apparent that those skilled in the art can make various modifications and variations to the invention without departing from the spirit and scope of the invention. Thus, it is intended that the present invention cover the modifications and modifications of the invention

Claims

Claim

A method for business interaction, wherein the method comprises:

2. The method according to claim 1, wherein the method further comprises: setting a corresponding pre-server on different heterogeneous networks on the network side, and setting parameter information of each pre-server, wherein the parameter information includes : routing information, client information, and heterogeneous network information; wherein, the pre-servers included in each heterogeneous network establish communication links through routes, and the pre-servers of all heterogeneous networks establish communication connections through routes. .

3. The method according to claim 2, wherein, according to the pre-server corresponding to the heterogeneous network, the online number of clients requesting the same service determines whether the service interaction condition is met.

4. The method according to claim 2, wherein the method further comprises: determining, in at least one of the pre-servers, a principal pre-server as a pre-server for providing services.

The method according to claim 4, wherein, in the at least one of the pre-servers, determining a main body pre-server as a pre-server for providing a service, the method includes: determining whether to replace the current service Set the server;

When the result of the determination is that the front server of the currently provided service is replaced, determining, according to the performance parameter of each of the at least one pre-server, the front-end server of the main body is the pre-server for providing the service;

When the result of the determination is that the pre-server of the currently provided service is not replaced, it is determined to use the pre-server that provides the service currently.

The method of claim 5, wherein the determining whether to replace the current server for providing the service is: determining whether to replace the currently provided service according to the online number of the client and/or the service processing capability of the service platform. Front-end server.

The method of claim 5, wherein the performance parameters of the pre-server include: the number of online clients connected by the pre-server, the heterogeneous network delay of the pre-server, and the former Set the routing delay of the server.

The method of claim 7, wherein determining, according to the performance parameter of each of the at least one pre-servers, the pre-proxy server as the pre-server for providing the service, includes:

Obtaining, as the first selected pre-server, the pre-server with the largest number of online clients in the at least one pre-server;

When the number of the first selected pre-servers is one, determining that the first selected pre-server is the main pre-server; when the number of the first selected pre-servers is greater than one, before the first selected The server is configured to obtain a pre-server with the smallest heterogeneous network delay as the second selected pre-server;

Determining, when the number of the second selected pre-servers is one, the second selected pre-server is a main pre-server; when the number of the second selected pre-servers is greater than one, The pre-server with the smallest routing delay is selected as the third selected pre-server;

Determining, when the number of the third selected pre-servers is one, determining that the third selected pre-server is a main pre-server; when the number of the third selected pre-servers is greater than one, randomly determining a The three selected front-end servers are the main front-end servers.

9. The method according to claim 1, wherein the front server that provides the service runs the preset service platform system, or the front server that provides the service currently runs the service platform system downloaded from the network side service platform.

The method of claim 1, wherein the determining the service route between the client requesting the service comprises:

Determining whether the sum of the heterogeneous network delay and the routing delay of each of the pre-servers is smaller than the heterogeneous network delay of the pre-servers currently providing services;

In a pre-server where the sum of the heterogeneous network delay and the routing delay is smaller than the heterogeneous network delay of the pre-server currently providing the service, determining the pre-server with the smallest routing delay and the currently provided service The route between the front servers is a service route;

If the sum of the heterogeneous network delay and the routing delay of each pre-server is not less than the heterogeneous network delay of the pre-server currently providing the service, determine the minimum load, or heterogeneous network delay and routing. The route between the front server having the largest sum of delays and the front server currently providing the service is a service route.

11. A device for service interaction, wherein the device is located on a network side, and includes: a running module configured to run a service platform system when the service interaction condition is met; a route determining module configured to determine a client relationship with the requesting service The service routing module is configured to perform a service interaction with the client of the request service by using the service route.

The device of claim 11, wherein the device further comprises: a service judging module, configured to determine, according to the pre-server corresponding to the heterogeneous network, the number of online requests of the client of the same service to determine whether the service interaction condition is met. .

The device of claim 11, wherein the running module is specifically configured to run a preset service platform system or run a service platform system downloaded from the network side service platform.

The device of claim 11, further comprising: a server determining module, configured to determine whether to replace the pre-server that currently provides the service; and when the judgment result is to replace the pre-server that currently provides the service According to each of the at least one pre-server The performance parameter of the front-end server determines that the front-end server is the front-end server that provides the service. When the result of the determination is that the front-end server that provides the service is not replaced, the front-end server that provides the current service is determined.

15. The apparatus according to claim 11, wherein

The routing determining module is specifically configured to determine whether the sum of the heterogeneous network delay and the routing delay of each pre-server is smaller than the heterogeneous network delay of the pre-server currently providing the service; In the pre-server where the sum of the delay and the routing delay is smaller than the heterogeneous network delay of the pre-server currently providing the service, determine the pre-server with the smallest routing delay and the pre-server of the currently provided service. The routing is the service routing; if the sum of the heterogeneous network delay and the routing delay of each pre-server is not less than the heterogeneous network delay of the pre-server currently providing the service, it is determined that the load is minimum, or The route between the front server with the largest sum of the heterogeneous network delay and the routing delay and the pre-server that provides the service is the service route.

16. A system for service interaction, where the system includes: a client that requests a service, and at least one pre-server located on the network side that performs service interaction with the client; wherein, the pre-server a pre-server having at least one currently provided service;

17. The system of claim 16, wherein the system further comprises:

a service platform, configured to manage the client; and provide a service platform system to the front server currently providing the service.