WO2012138270A1 - Système et procédé de fourniture et de commande d'accès d'un utilisateur final à des informations - Google Patents

Système et procédé de fourniture et de commande d'accès d'un utilisateur final à des informations Download PDF

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Publication number
WO2012138270A1
WO2012138270A1 PCT/SE2011/050425 SE2011050425W WO2012138270A1 WO 2012138270 A1 WO2012138270 A1 WO 2012138270A1 SE 2011050425 W SE2011050425 W SE 2011050425W WO 2012138270 A1 WO2012138270 A1 WO 2012138270A1
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WO
WIPO (PCT)
Prior art keywords
information
web server
database
core
local client
Prior art date
Application number
PCT/SE2011/050425
Other languages
English (en)
Inventor
Anders ÅMAN
Lars ÅMAN
Original Assignee
Quickpilot Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Quickpilot Ab filed Critical Quickpilot Ab
Priority to PCT/SE2011/050425 priority Critical patent/WO2012138270A1/fr
Publication of WO2012138270A1 publication Critical patent/WO2012138270A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/50—Service provisioning or reconfiguring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]

Definitions

  • the present invention relates to a system and a method for providing and controlling end user access to information, particularly information concerning functional objects or necessities in a complex system or product as referred to in the first part of claim 1 and 16 respectively. Particularly it relates to information that is initially unknown to the end user, or unspecified.
  • an object of the invention is to provide a tool for a customer (which may, but does not have to be, a large company or a business chain, for example an oil company etc. with a plurality of users, for example a plurality of gas stations) , with a possibility to, to a certain extent, control the provisioning of information to different users, client stations of users, and, in the end, the end users.
  • a customer which may, but does not have to be, a large company or a business chain, for example an oil company etc. with a plurality of users, for example a plurality of gas stations
  • Fig. 1 is a schematical block diagram of a system according to a first embodiment
  • Fig. 2 is a schematical block diagram of a system according a second embodiment
  • Fig. 3 is a schematical block diagram of a system according a third embodiment
  • Fig. 4 schematically illustrates a logical structure
  • Fig. 5 schematically illustrates different access levels on which can be assigned different access rights
  • Fig. 6 schematically illustrates one implementation of end user presentation that can be provided at a local client station.
  • a system is provided through which it becomes easy for an end user to get access to a needed piece of information, for example a sub-product or a necessity in a complex system or product.
  • An end user at a local client station can for example get access to information as disclosed in the patent application No. PCT/EP2010/067001 filed on 2010- 11-08 with priority from EP 09175427.5, filed on 2009-11-09 by the same applicant.
  • This document describes a method according to which, at an uppermost level, at "start”, an entrance to a more and more refined maze is defined.
  • the entrance may be in the form of a refined catalogue system comprising cross- references to other parts of said entrance catalogue or to another catalogue, which in its turn may define a lower more detailed level of cross-references to other parts of the catalogue system or perhaps shows an article sought for in a product mix, which is specific for a certain branch or business operation. While iterating himself along the way down said maze, it is essential that the person (end user) performing the search is aware of that certain "inputs" have to be given in the form of intelligent part-taking in decision making in order to be able to proceed further towards the goal, which is to find a certain article, or a certain piece of information, pertaining to the branch in question, sought for, such as a spare part for an automobile.
  • a most essential part of the iterative process in reaching said goal is that it is supposed that the process is supposed to proceed in spite of the fact that the person using the same is unable to receive any kind of help in reaching the goal, in other words, the iterative process must be provided with directional advice contained in connection with each step to make it possible for the person to make a decision and proceed .
  • the local client station here can alternatively be a fixed station, a mobile station, e.g. a mobile telephone, an Iphone or any other mobile or fixed station with similar capabilities .
  • information needed by an end user can be presented to the end user over different media channels depending on the unique needs of the end user.
  • a system is provided which, in addition to the above, facilitates the procedure for providing said information to an end user, and which is flexible and scalable such that it can also be adapted to function just as well also for a large number of local client stations or end users .
  • the system comprises a core where information, for example vehicle data (although it should be clear that the inventive concept is applicable also for all other kinds of information) , customers, users (here each customer is supposed to have a number of users), relations etc., are handled and edited.
  • the core comprises a framework creating the preconditions for enabling the building of a modular system.
  • Logically the core comprises a persistence layer (PL) which is a layer for storing data in databases and a domain model (DM) which is a model describing the data and how different entities in model are related to one another.
  • PL persistence layer
  • DM domain model
  • the data abstraction layer comprises two sublayers, a cache layer (CA) and a rest-service layer.
  • the cache (CA) handles data from the domain model (DM) in cached form in order to optimize response times.
  • a business logic layer (BL) in the core layer handles rules determining for whom data from the cache is delivered to clients, what data from the cache that is delivered to clients and how data is delivered from the cache to clients,
  • Rest service (RS) comprises a web service (REST web service) delivering data to a visualisation layer (VI) which is a layer through which data from RS can be consumed, e.g. an IOS-application, an android application, a web application. It contains all the user interface functionality.
  • the information in the data abstraction layer makes it possible to considerably shorten the response time when a request is received which requires handling and computation before it is presented for the browser of a local client station.
  • different modules can be arranged in another logical layer which abstracts information to the user depending on different selections/filtering made by the user, and/or which the customer has done.
  • An end user can access information by means of a web browser e.g. on a touch screen (or through any other appropriate media channel, such as a mobile station or e-business) . Through the presentation of information e.g. at a local client station touch screen or similar is enclosed.
  • optional statistics modules, monitoring modules etc. can be added as side modules.
  • the information retrieval and providing application is based on ASP.net run in a web browser run at the local client station, which may use different operation systems and hardware.
  • a system according to the invention provides a platform which makes it possible to handle different customer/user levels with access rights that can be assigned on different levels.
  • modules operating against the core and the data abstraction layers, such as digital signage, E-commerce, feedback, customer/client, product, language, visiting profile, helpdesk, statistics, hardware, specific data, for example vehicle data, car register data, monitoring, import/integration and downloading of data, other kinds of navigation, and client views.
  • modules operate towards the core and abstraction layers.
  • the data abstraction layer is actually used for different basic functions. One is for distribution, and it creates load balanced and/or distributed services with makes it possible to optimize filtering, and enable filtering without the client being connected to the Internet. One example is at a fair with a few clients and a local server delivering product feedings, films etc. Another example is a local installation in a client.
  • the other function of the data abstraction layer is that it is used for optimization. Sub-segments can be created which the actual client/screen can use. For example for a screen only a percentage, or a part of the total number of products are included. This makes it possible to optimize filtrations etc. There may also be matching only of products which actually are available.
  • the filtering can be made from different sub-segments of the server application.
  • Fig. 1 is a schematical block diagram of one implementation of a system according to the invention wherein the number of local client stations is not very high, for example up to 1000.
  • the system here comprises a web server 10 with a core function H i , II 2 as discussed above, a communication function 12 needed for communication functions between servers and with local client stations LCS1 , ... , LCS4 ; 70i,...,70 4 and external services, e.g. sending e-mail or SMS. From the local client stations LCS1-LCS4 requests are sent to the server 10 in this embodiment, over a VPN client 40.
  • the core function Hi, II 2 , or the web server can thus only be accessed via the VPN firewall (here) .
  • the web server 10 also comprises an administration function 13 for administration and control by means of the control and administration means 30, also only accessing the web server 10 via, here, VPN client 40.
  • a matching function 14 and a log function 15 are provided, running in another logical layer, in the web server 10, for information processing, e.g. enabling the administration and control function to monitor which are the number of requests for certain types of different services, from where are the requests to monitor certain views of information etc. (It may also allow a customer 60 or a user 6O 1 , 6 ⁇ 2 , 6 ⁇ 3 to view information, by using the configuration web server 50. )
  • the web server 10 also comprises a caching functionality 16 which for example may be implemented as a window server application fabric for caching data (core and match data) for providing quick access for local client stations requesting information as discussed above and which comprises the data abstraction layer. (In other embodiments modules can be added/removed, and activated depending on access rights assigned or granted to customers and users under the control of the administration and control function 30.)
  • the web server 10 is connected to the database server 20 by means of a first interface, which preferably is unique.
  • the database server 20 comprises an administration database 23 communicating with, being in the same logical layer as, the administration function 13 of the web server 10 and controlled by the control and administration means 30.
  • the database server 20 also comprises a core database 21, logically in the core layer with the core Hi, H 2 , a matching database 24 and a configuration database 25.
  • the matching database 24 is in communication with the matching function 14 of the web server 10.
  • the database server 20 communicates with a configuration web server 50, the intention of which is to allow user communication over a secure internet protocol, e.g. https, for example for limited, granted, customer or user administration of users, local client stations, products and campaigns and similar.
  • the second web server 50 also called configuration web server, comprises a caching functionality 56, which in an advantageous embodiment is implemented as a windows server application fabric enabling caching and communication between servers.
  • a caching functionality 56 which in an advantageous embodiment is implemented as a windows server application fabric enabling caching and communication between servers.
  • users/customers are allowed to perform certain administration control and select for example products etc. depending on their rights assigned by the administration and control function 30, but they still cannot access the database server or the web server other than for reading information, which is important for security issues and for assuring reliability. Data is persisted in the configuration database server 25.
  • the local client stations communicate with the web server over a secure or encrypted connection e.g. https .
  • the administration and control means may alternatively be connected to the web server over a secure connection, e.g. https, or alternatively the client stations communicate with the web server using https and the administration and control means communicate with the web server via a VPN client. How the local client stations (and administrating and control means) are connected may also be determined on a per installation basis.
  • Fig. 2 is a block diagram of a system wherein the number of local client stations is higher, e.g. between 1000 and 10000, and it is here denoted a medium sized system. Reference numerals are used for denoting features and elements corresponding to those described with reference to Fig. 1 but they have been provided with a prime symbol. The difference is that instead of one web server there are two balanced web servers 1, 2 10A', 10B' which both are in communication with VPN client 40' and with the database server 20' or with the database server over e.g. https as discussed above. In other aspects the functioning is similar to that described with reference to Fig. 1, but via the communication function control is kept e.g. over the number of requests and load on a web server so that the load can be distributed between the, two (or more), web servers 10A', 10B' as evenly as possible, which also contributes to short response times and fast provisioning of information.
  • the communication function control is kept e.g. over the number of requests and load on a web server so
  • FIG. 3 shows a third implementation of a system with a large scaling, i.e. a system adapted for a still higher number of local client stations, for example up to 100 000 or even 200 000.
  • the web servers have been triplicated, i.e. there is a first balanced web server 10A", a second balanced web server 10B" and a third balanced web server IOC".
  • the administration function 83 and the com.... function 84 are provided in a separate web server 80 of the first web server arrangement.
  • each of the balanced web servers 10A", 10B", IOC comprises three core functions lln, H12, 11 1 3 1133 respectively. This is only one particular implementation and it could have been one or two or even more core functions as well.
  • Each balanced web server further comprises a log function 14i", 142", 14 3 " respectively, which however is optional.
  • the configuration web server arrangement comprises two balanced configuration web servers 50A", 50B" which caches 56B", 56B", which means that also the load of user administration requests can be balanced or distributed.
  • the functioning is similar to that described above with reference to Figs. 1, 2.
  • the VPN client is optional, an alternative being https.
  • Fig. 4 schematically illustrates the arrangement of the logical layers with core layer and other different layers as discussed earlier.
  • the domain model (of the core) defines objects used in a particular implementation, for example products and user groups.
  • a product may for example have a name, an article number, a length and a colour.
  • These domain objects are handled by the application for making lists, filterings etc.
  • the persistence layer handles database storing in a simple or a clustered environment.
  • the web user interface UI is preferably logically in the visualization layer.
  • the data abstraction may be run on the/a web server capable of handling service depending communication, such as a data, film etc.
  • the data abstraction layer functionality is implemented by means of the caching function which may be implemented as windows server application fabrics.
  • the visualization/installation layer is responsible for the presentation of the information (for example visual and/or audio) to the end user at the local client station. It may be run on a web server or on distributed web servers. Statistics data flows through the whole process and can be saved on a disk or on a database as well as information for the monitoring, log, functionality .
  • modules are in some embodiments used as building blocks and it is then possible to select which modules are to be presented for which clients (customers/users/end users) . It is then also possible to have modules specifically designed for a specific customer or user/user group. If for example a module is needed for handling an SMS campaign, it is possible to build modules which then can be shown for a selection of users or local client stations.
  • modules which may be implemented as different types of wizards or sub-category selectors facilitating filtering out of precisely the type of product that an end user needs or is looking for.
  • the modules are controllable on different levels and on different groups.
  • a group may for example be a group of local client stations, for example within a defined region or having some other feature in common .
  • All information that is stored in the core is controlled with respect to different assigned or granted access right levels (see Fig. 5) .
  • a customer CI, C2, C3 can be granted certain or customized access rights, which is controlled and determined by the control and administration functions, and they normally depend on agreements.
  • a customer is for example a large national or international company, which particularly may own different types of stores, which in turn may be grouped into customer groups C2 ir C2 2 , C2j- of a customer C2.
  • Each customer group C2 2 comprises users, here users C2 2 i, C2 2 2, C2 2 3, C2 2 4 which may be different stores or shops or gas stations in each of which a number of local client stations are arranged, C222x, C222 y which can be accessed by a number of end users or consumers.
  • users C2 2 i, C2 2 2, C2 2 3, C2 2 4 which may be different stores or shops or gas stations in each of which a number of local client stations are arranged, C222x, C222 y which can be accessed by a number of end users or consumers.
  • the customers or customer groups are allowed to administrate for example what is going to be shown, and e.g.
  • Fig. 6 very schematically illustrates an exemplary scenario wherein an end user or a consumer e.g. may look for an information sheet or a piece of information. A request is then sent to a service (Rest-Service RS, cf. Fig. 4) in the data abstraction layer which handles the request and returns a reply, in this example e.g. an information sheet object.
  • a service Rest-Service RS, cf. Fig. 4
  • a reply in this example e.g. an information sheet object.
  • a category can be selected.
  • a request is then sent to the data abstraction layer which controls if there is any selection wizard which is relevant/necessary for showing the product. For example, if there is a request for wiper blades, this requires a vehicle wizard and a position wizard.
  • wizard data is sent to the client, the end user will go through the wizard and the result is sent to the data abstraction layer which returns a filtered page with products.
  • vehicle products or services are concerned, some product categories need to have a certain information about the vehicle of the end user in order to be able to provide a recommendation.
  • the steps would then be 1) check what steps the product category requires, if any. 2) if a step is required, go through the corresponding wizard.
  • the first step A) is to select a brand, for example Volvo, BMW etc. If needed, B) the fabrication year has to be selected. In a subsequent step C) the car model must be selected, and, if needed, D) also an engine type has to be indicated.
  • the product type there may be one or more products in the same category or sub-category, for example a certain type of lamp.
  • the user can shift between different products.
  • a request is sent to the data abstraction layer which collects the data that is relevant for the product, for example what it is called, a picture thereof, optionally security information, possibly instructions and movies.
  • the data abstraction layer collects the data that is relevant for the product, for example what it is called, a picture thereof, optionally security information, possibly instructions and movies.
  • related products which are listed under the products which may provide a certain associated functionality or similar.
  • the end user is also provided with a possibility of giving feed back to the administrator, for example for criticism, indicate erroneous feedings etc.
  • Such messages are collected via the core and they are presented for the administration and control staff which then have the possibility to act depending on the feedback.
  • Other options such as frequently asked questions, wordlist, language etc. can also be implemented .
  • the invention is not limited to products or information associated with cars and vehicles, but it is applicable for in principle every kind of complex product or system with a plurality of sub-products or necessities which are difficult to specify and for which neither the customer nor the sales person is capable of easily and quickly provide the needed information. Also in other aspects it should be clear that the invention is not limited to the specifically illustrated embodiments, but that it can be varied in a number of ways within the scope of the appended claims.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

La présente invention concerne un système pour fournir et commander l'accès d'un utilisateur final à des informations nécessaires d'un sous-composant dans un produit complexe. Elle comprend un serveur Web (10), un serveur de base de données (20) et des stations de client locales (701, 704), un moyen de commande et d'administration (30) accédant au serveur Web pour commander et administrer des clients, des utilisateurs (601, 603) et des stations de client locales, des informations et rendant les informations accessibles conformément à différents droits d'accès attribuables. Le serveur Web est connecté au serveur de base de données (20) sur une première interface (91) unique et le serveur de base de données maintient et gère une base de données d'administration (23), une base de données de noyau (21), une base de données de correspondances (24) et une base de données de configuration (25), et il est connecté, sur une seconde interface (92), à un serveur Web de configuration (50). Les stations de client locales exécutant une application de récupération d'informations peuvent communiquer avec le serveur Web (10), sur une connexion sécurisée, par exemple un client VPN (40), et n'obtiennent qu'un accès pour lire des informations. Des utilisateurs ou des clients peuvent, en utilisant https, accéder au serveur Web de configuration (50) pour une administration personnalisée limitée de fourniture d'informations conformément aux droits d'accès accordés.
PCT/SE2011/050425 2011-04-07 2011-04-07 Système et procédé de fourniture et de commande d'accès d'un utilisateur final à des informations WO2012138270A1 (fr)

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Citations (6)

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US20020087552A1 (en) * 2000-04-12 2002-07-04 Samba Holdings, Inc. Methods and systems for providing access to information via query application and output interface application
EP1372086A1 (fr) * 2002-06-12 2003-12-17 Commerce One Operations, Inc. Recherche itérative guidé par des données
US6947959B1 (en) * 1992-10-01 2005-09-20 Quark, Inc. Digital media asset management system and process
WO2007044434A2 (fr) * 2005-10-05 2007-04-19 Piper Communications, Inc. Systemes et procedes de recherche electronique dans une base de donnees de pieces automobiles
US20070106754A1 (en) * 2005-09-10 2007-05-10 Moore James F Security facility for maintaining health care data pools
US20080033956A1 (en) * 2006-08-07 2008-02-07 Shoumen Saha Distribution of Content Document to Varying Users With Security Customization and Scalability

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6947959B1 (en) * 1992-10-01 2005-09-20 Quark, Inc. Digital media asset management system and process
US20020087552A1 (en) * 2000-04-12 2002-07-04 Samba Holdings, Inc. Methods and systems for providing access to information via query application and output interface application
EP1372086A1 (fr) * 2002-06-12 2003-12-17 Commerce One Operations, Inc. Recherche itérative guidé par des données
US20070106754A1 (en) * 2005-09-10 2007-05-10 Moore James F Security facility for maintaining health care data pools
WO2007044434A2 (fr) * 2005-10-05 2007-04-19 Piper Communications, Inc. Systemes et procedes de recherche electronique dans une base de donnees de pieces automobiles
US20080033956A1 (en) * 2006-08-07 2008-02-07 Shoumen Saha Distribution of Content Document to Varying Users With Security Customization and Scalability

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