WO2011029344A1

WO2011029344A1 - Method and system for automatic answering based on intelligent network

Info

Publication number: WO2011029344A1
Application number: PCT/CN2010/074943
Authority: WO
Inventors: 何秋良
Original assignee: 中兴通讯股份有限公司
Priority date: 2009-09-08
Filing date: 2010-07-02
Publication date: 2011-03-17
Also published as: CN101651936A

Abstract

A method and a system for automatic answering based on an intelligent network are disclosed in the present invention. In the foregoing method, when a call from a caller terminal to a called terminal is received, according to a prestored correspondence among the condition information, answering modes and answering contents of the called terminal, the answering mode and the answering content corresponding to the current condition information of the called terminal are obtained (501), and the obtained answering content is answered to the caller terminal by using the obtained answering mode (503). According to the invention, the automatic answering service with various answering policies can be provided for terminal users.

Description

TECHNICAL FIELD The present invention relates to the field of communications, and in particular to an intelligent network-based automatic reply method and system. BACKGROUND In daily life, a user may be inconvenient or unable to answer a call under certain circumstances, for example, attending a conference, driving, taking a flight, not in a service area, shutting down, etc., at this time, the called user may use a rejected call or Set the call forwarding method to refuse to answer the call, or, in the case that the mobile terminal is not in the service area or is turned off, the network side device of the communication carrier automatically prompts "the user is not in the service area" or "the user has been turned off", and These prompts are fixed prompts set by the operator in advance, and cannot tell the calling user the specific reason why the currently called user cannot answer the call, which may cause misunderstanding and unnecessary loss. According to the state of the called user's own setting, a variety of automatic responses can better solve the above problems, and can strengthen the communication between the calling user and the called user. In the prior art, the foregoing automatic reply function is implemented by the following two methods: Method 1: Add a field on the operator network side device, and use it to identify whether to use the automatic reply and reply content, and play the prompt specified by the user. This method requires network-side equipment transformation, which is costly, and new services will affect the stability of existing networks. More importantly, the current coexistence of PSTN, GSM, CDMA and other communication network types and the currently rapidly developing 3G network network switching equipment are different, and the feasibility of transforming network switching equipment is not high; Second, the user status is automatically replied through the intelligent network, and the reply voice recorded by the user is played. The user status and the reply content of the method are still relatively simple, and the reply strategy is relatively simple, and it is difficult to meet the needs of people in actual use. In view of the problem that the automatic reply scheme in the related art has a large transformation degree on the network side device or the reply content is too single, an effective solution has not been proposed yet. SUMMARY OF THE INVENTION The present invention has been made in view of the problem that the automatic reply scheme has a large modification to the network side device or the reply content is too singular. Therefore, the main object of the present invention is to provide an automatic reply scheme based on the intelligent network to solve the above problem. At least one of the problems. According to an aspect of the present invention, an intelligent network-based automatic reply method is first provided, which is used for automatically replying a call of a calling terminal to a called terminal. The intelligent network-based automatic reply method according to the present invention includes: when receiving a call from the calling terminal to the called terminal, the called terminal according to the pre-stored state information of the called terminal and the reply mode and the reply content Corresponding relationship, obtaining a reply mode and a reply content corresponding to the current state information of the called terminal; 回复 replying the obtained reply content to the calling terminal by using the obtained reply mode. Specifically, the foregoing status information may include a user status of the called terminal. The foregoing correspondence relationship includes a first correspondence between the user status and the reply mode, a second correspondence between the user status and the reply mode and the reply content, and acquiring the called terminal. The reply mode and the reply content corresponding to the current state information include: 1) obtaining a reply mode of the current automatic reply according to the first corresponding relationship stored in advance and the current user state of the called terminal; 2) according to the second stored pre-stored Corresponding relationship, obtaining the current status of the called terminal and the reply content corresponding to the obtained reply mode. Specifically, the acquiring the current user state of the called terminal includes: acquiring, according to a pre-stored correspondence between the time period of the called terminal and the user state, obtaining a current user state corresponding to a time period in which the current time point is located, or acquiring The current user status of the called terminal pre-stored. Specifically, before receiving the call of the calling terminal to the called terminal, the method further includes: receiving a setting request that carries the current user status sent by the called terminal, storing the current user status of the called terminal; or receiving the called terminal The setting request sent, wherein the setting request carries one or more time periods, and the user ^1 corresponding to each time period. Specifically, the foregoing status information may further include: calling the calling terminal identifier of the called terminal; and before acquiring the reply manner and the reply content corresponding to the current state information of the called terminal, the method further includes: according to the pre-stored The one or more calling terminal identifiers that the calling terminal allows automatic reply and/or one or more calling terminal identifiers that the called terminal does not allow automatic reply, determine to automatically reply to the current call. Further, if it is determined that the current call is not automatically replied, the called terminal is called, and when the called terminal fails, the method further includes: 1) obtaining an identifier indicating the current user status of the called terminal when the call fails, according to the identifier Determining the current user status of the called terminal; 2) obtaining the current reply mode of the automatic reply according to the pre-stored correspondence between the user status and the reply mode, and the current user status of the called terminal; 3) according to the pre-stored reply mode Corresponding relationship with the reply content, obtaining the reply content of the current automatic reply; 4) replying the obtained reply content to the calling terminal by using the obtained reply method. Preferably, the obtaining the current reply mode for performing the automatic reply includes: 1) acquiring one or more reply modes corresponding to the current user state of the called terminal according to the first corresponding relationship between the pre-stored user state and the reply mode. 2) selecting one of the above one or more reply modes as the current reply mode for automatically replying; or according to the pre-stored correspondence between the user state, the call time and the reply mode, from the above one or more reply modes Obtaining a reply mode corresponding to the current call time; or obtaining a reply mode corresponding to the current call from the one or more reply modes according to the type of the current call. According to another aspect of the present invention, an intelligent network based automatic reply system is provided. The system is used for automatically replying to a call of a calling terminal to a called terminal. The intelligent network-based automatic reply system according to the present invention includes: a storage module, a business logic processing module, and an automatic reply module. The storage module is configured to store a correspondence between the status information of the called terminal and the reply mode and the reply content. The service logic processing module is configured to acquire the current state information of the called terminal according to the corresponding relationship stored by the storage module. The corresponding reply mode and reply content; the automatic reply module is configured to respond to the calling terminal according to the reply mode and the reply content obtained by the business logic processing module. Further, the foregoing status information includes user information of the called terminal. The storage module includes: a first storage unit and a second storage unit. The first storage unit is configured to store a first correspondence between a user state and a reply mode of the called terminal. The second storage unit is configured to store a second correspondence between the user state, the reply mode, and the reply content of the called terminal. The foregoing business logic processing module includes: a first obtaining unit and a second acquiring unit. The first obtaining unit is configured to use the first correspondence stored in the first storage unit, and the current user state of the called terminal, to obtain a reply mode used for automatically replying to the current call; And obtaining the reply content corresponding to the current state of the called terminal and the reply mode acquired by the first acquiring unit according to the second correspondence stored by the second storage unit. Specifically, the foregoing status information may further include: calling the calling terminal identifier of the called terminal. The storage module further includes: a third storage unit, configured to store one or more calling terminal identifiers that the called terminal allows automatic reply and/or one or more calling terminal identifiers that the called terminal does not allow automatic reply. The service logic processing module further includes: a determining unit, configured to determine whether the current call is automatically replied according to the calling terminal identifier stored in the third storage unit, and if the judgment result is yes, triggering the first Get the module. Specifically, the foregoing storage module further includes: a fourth storage unit, configured to store a current user state of the called terminal, or store a correspondence between a time period of the called terminal and a user state. According to the present invention, when receiving a call from the calling terminal to the called terminal, acquiring the current call time, the calling identity, and the current state of the called terminal, corresponding to the reply mode and the reply content, and then using the reply mode to the main The terminal is called to reply to the corresponding content, which solves the problem that the prior art has a large modification of the network side device or the reply content is too single, and thus can provide the end user with an automatic reply service with diverse reply policies, so that the communication carrier is fast, Carry out business at low cost. Other features and advantages of the invention will be set forth in the description which follows, and The objectives and other advantages of the invention will be realized and attained by the <RTI The drawings are intended to provide a further understanding of the invention, and are intended to be a part of the invention. In the drawings: FIG. 1 is a schematic structural diagram of an intelligent network-based automatic reply system according to an embodiment of the present invention; FIG. 2A is a schematic structural diagram of an intelligent network-based automatic reply system according to a preferred embodiment of the present invention; FIG. 3 is a flow chart of setting up an intelligent network-based automatic reply system according to another preferred embodiment of the present invention; FIG. 3 is a flowchart of setting through a configuration module according to an embodiment of the present invention; The network's automatic reply service platform is available FIG. 5 is a flowchart of an automatic network-based automatic reply method according to an embodiment of the present invention; FIG. 6 is a flowchart of an implementation process of an intelligent network-based automatic reply method according to an embodiment of the present invention. BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, the present invention will be described in detail with reference to the accompanying drawings. It should be noted that the embodiments in the present application and the features in the embodiments may be combined with each other without conflict. According to an embodiment of the present invention, an intelligent network-based automatic reply system is provided, which is used for automatically replying a call of a calling terminal to a called terminal. 1 is a schematic structural diagram of an intelligent network-based automatic reply system according to an embodiment of the present invention, FIG. 2A is a schematic structural diagram of an intelligent network-based automatic reply system according to a preferred embodiment of the present invention, and FIG. 2B is another preferred embodiment according to the present invention. A schematic diagram of the structure of an intelligent network-based automatic reply system of an embodiment. As shown in FIG. 1 , an intelligent network-based automatic reply system according to an embodiment of the present invention mainly includes: a storage module 1, a service logic processing module 3, and an automatic reply module 5. The storage module 1 is configured to store a correspondence between the status information of the called terminal and the reply mode and the reply content. The service logic processing module 3 is connected to the storage module 1 and configured to acquire and be compared according to the corresponding relationship stored by the storage module 1. The reply mode and the reply content corresponding to the current state information of the terminal are called; the automatic reply module 5 is connected to the service logic module 3, and is configured to respond to the callback terminal according to the reply mode and the reply content acquired by the service logic processing module 3. In the embodiment of the present invention, the foregoing status information includes, but is not limited to, a user status of the called terminal. The user status includes but is not limited to: conference, driving, boarding, unreachable, etc., and can be set as needed. Therefore, preferably, as shown in FIG. 2A, the foregoing storage module 1 may specifically include: a first storage unit 13 and a second storage unit 15. The first storage unit 13 is configured to store a correspondence between a user state of the called terminal and a reply mode. The second storage unit 15 is configured to store a second correspondence between the user state, the reply mode, and the reply content of the called terminal. In a specific application, the first storage unit 13 and the second storage unit 15 may be configured in a unified manner, and a database is used to store the correspondence between the user status, the reply mode, and the reply content. Correspondingly, as shown in FIG. 2A, the service logic processing module 3 may include: a first obtaining unit 33 and a second acquiring unit 35. The first obtaining unit 33 is configured to obtain a reply mode used for automatically replying to the current call according to the first correspondence stored by the first storage unit 13 and the current user state of the called terminal. The obtaining unit 35 is connected to the first obtaining unit 33, and is configured to obtain the reply content corresponding to the current state of the called terminal and the reply mode acquired by the first acquiring unit 33 according to the second corresponding relationship stored by the second storage unit 15. . Preferably, the foregoing status information may further include: calling a calling terminal identifier of the called terminal (preferably, a number of the calling terminal). The storage module 1 may further include: the third storage unit 11 is configured to store one or more calling terminal identifiers that the called terminal allows automatic reply, and/or one or more calling terminals that the called terminal does not allow automatic reply. Specifically, the identifier may be stored in the form of a list. Preferably, the one or more calling terminal identifiers (which may be referred to as white lists) stored in the third storage unit 11 are not allowed to be automatically replied by the called terminal, that is, If the calling terminal is the terminal corresponding to the calling terminal identifiers, the automatic reply is not performed, and the called party is directly called. Correspondingly, as shown in FIG. 2A, the service logic processing module 3 may further include: a determining unit 31, configured to determine, according to the calling terminal identifier stored in the third storage unit 11, whether to automatically reply to the current call, in determining If the result is YES, the first acquisition module 33 described above is triggered. Specifically, the determining unit 31 may first obtain the identifier of the calling terminal, and then determine whether the identifier of the calling terminal is included in one or more calling terminal identifiers that the pre-stored called terminal allows automatic reply, and if yes, determine Performing an automatic reply, triggering the first obtaining module 3, otherwise, not performing an automatic reply; or determining whether the identity of the calling terminal includes one or more calling terminal identifiers (ie, whitelists) that the called terminal does not allow automatic replying. If yes, no automatic reply is performed; otherwise, an automatic reply is performed to trigger the first acquisition module 33. Preferably, as shown in FIG. 2A, the storage module 1 is further configured to store, by the fourth storage unit 17, a current user state of the called terminal or a corresponding relationship between the time period of the called terminal and the user state, according to the fourth storage unit 17 The information stored in the service logic module 3 can obtain the current state of the called terminal. In a specific application, the calling terminal can perform a message after receiving the automatic reply. Therefore, as shown in FIG. 2A, the intelligent network-based automatic reply system according to the embodiment of the present invention may further include: a message module 7 Call the intelligent network to create a media resource module, control the media server recording, and connect The host user is given a message to the called user after receiving the automatic reply. In addition, after the automatic reply is sent to the calling terminal, the automatic reply system can also notify the called terminal of the related information of the current call. Therefore, as shown in FIG. 2A, the automatic reply system can further include: the notification module 9 Invoking the intelligent network message sending module, sending a notification to the called terminal according to a preset manner, and notifying the called terminal of the time of the current call and the identifier of the calling terminal. In a specific implementation process, the user of the called terminal can configure various information stored in the storage module 1. Therefore, as shown in FIG. 2B, the automatic reply system may further include: a configuration module, configured by the WEB. The portal, the user interactive management, the short message instruction processing and the like are composed of various setting modes, and the data is exchanged between the storage module 1 and the business logic processing module 3 and the automatic reply module 5, and is used for system switching, setting the calling white list, priority status, and Time range, response method, reply content. Preferably, the storage module 1 can store the above data in the form of a database. In the specific implementation process, the called user can pre-set through the configuration module to store the data stored in the module 1. Specifically, as shown in FIG. 3, the data stored in the storage module 1 can be implemented by the following steps: Step 1, user state setting, specifically, the called terminal can conveniently set the user state of the terminal in various manners. Method 1: The user logs in to the WEB portal website, and performs whitelist number setting, priority status and time setting, current state selection, media file uploading, replying to SMS text editing, etc. on the webpage; method 2, the user dials the system management monthly service The access code, for example, 10001, enters the user interactive management module by performing number analysis on the number of 10001 on the switching side, and gradually performs the above setting according to the system prompt tone; Method 3, the user sends the short message instruction code through the called terminal. Go to the SMS command processing module settings, for example, send 11 to set the status to conference, reply mode to voice, send 22 to set the state to drive, and reply mode to SMS; Step 2, set the status type, configure module initialization to establish several states for users to select , such as meetings, driving, boarding, no At the same time, the user can add the current state in the configuration module as needed, for example, rest, theater do not disturb, especially the state that cannot be connected, the user can actively select the current effective state, and the calling party directly uses the call. The status content is replied. In addition, when the service logic module detects that the user does not set any status that requires automatic reply, the called user is directly called. If the switching network reports the BCSM event, the called user is not in the service area, and the shutdown is impossible. When the status value is set, the business logic processing module automatically sets the current state to the unreachable state, and replies with the content that cannot be connected; Step 3: Set a whitelist number. For a particularly important calling party number, you can add the number to the whitelist. When the service logic processing module processes the number, the number is not restricted by the current status and call time. Calling is called, no automatic reply is made; Step 4, setting the effective time of the priority status, the user can set certain priority status according to the needs, the time range is used as the judgment standard, and the time range cannot be overlapped, such as setting the time period 21:00 If the priority status of the ~08:00 is the rest state, the user does not need to change the state frequently. During the time period, the business logic processing module preferentially takes the rest state as the current state, and automatically responds to the caller by using the content corresponding to the state; 5, set the reply mode, in the configuration module can set the reply mode for each user state, including voice, video, SMS, MMS, for example, set the reply mode of the conference state to voice, then the caller after the call in this state Hear the voice content recorded by the called user, or, for each user The state can also be set to multiple response modes. For example, the reply mode of the conference state can be voice or short message. When using the application, you can select one of the reply modes or both, or you can further define In a certain period of time in the conference state, a voice reply is used, and in another time period, a reply is sent by using a short message; or, a reply mode corresponding to the current call mode is further limited, for example, if the current calling terminal is used For voice calls, voice reply mode is used. If video call is used, video reply mode is used. Step 6. Set the reply content. In the configuration module, you can set the corresponding reply content for each reply mode, which can be uploaded through the WEB portal. The recorded media or text file can also be recorded through the interactive management module. According to the system prompt, the response content, such as the conference status, the voice response method needs to record the voice response in the management process. "I am in a meeting now, with you later. Contact,,, and video response method to record video Step 7 , the called user can also choose whether to enable the voice mail box, notify the called user mode (voice, video, SMS, MMS, WAP PUSH), etc. In addition, as shown in Figure 3, the called user can also pass the database pair The message in the voice mail box is operated, for example, listening to the message, saving or deleting the message, etc. After the setting is completed, after the called terminal registers the automatic reply service, the operator is in the home location register of the exchange network side (Home Location Register, referred to as HLR) The called user number #zhang is called to the automatic reply system, and when the calling user calls the called user, the call information is transferred according to the routing information of the intelligent network device signed by the called user on the HLR. Receive automatic response system The intelligent network triggers the system, that is, as long as the called user is called, the system will enter the system. After receiving the call from the calling terminal to the called terminal, the automatic reply system performs the following operations in each module of the automatic reply system: Step 1, the business logic processing, after the call triggers the automatic reply system, firstly, the logic processing module according to the configuration module Set the database data to check whether the calling number exists in the whitelist number. If yes, the subsequent processing is not performed, and the intelligent network connection module is directly called to call the called user. Otherwise, it is checked whether the current calling time is in a certain priority state. Within the scope, if yes, enter the auto-response module to reply to the caller according to the setting of the priority status, otherwise continue to check whether there is a current active status, if yes, set the reply according to the corresponding status, if no valid status is set, If the automatic reply is not processed, the called user is directly called. Step 2: Automatically reply to the calling user. After the business logic processing module processes, if the caller needs to reply, the automatic reply module reads the current state reply mode. If it is a voice or video response, the system adjusts Using the protocol parsing module of the intelligent network, creating media resources through messages, controlling playback devices, such as media servers, playing recorded voice or video media files to the calling user; if replying by SMS or MMS, the auto reply module will reply According to the short message protocol specification such as SMPP/CMPP/SGIP, the content is sent to the SMS/MMS center to reply to the calling user. Step 3: After the automatic reply, the calling user can also choose to enter the message module to leave a message, and the message module controls the recording device. For example, the media server records the voice/video message of the calling user, so that the called user can view it at a convenient time; Step 4, in the case that the called user initiates the notification, the notification module uses the manner set by the user to open the called user. , 例口, "XX user called you at XX: XX: XX time, please contact at convenient time,, if it is SMS/MMS notification, the notification module will send a message to the SMS/MMS center to send a notification, if it is voice/ Video notification, the notification module calls the intelligent network to start the call module, and the called user plays the call. If it is a WAP PUSH notification, the WAP server sends a WAP notification to the called user terminal. FIG. 4 is a diagram of the above-described intelligent network-based automatic reply service platform according to an embodiment of the present invention in an existing network. The location, as shown in FIG. 4, the end user's voice/video call is accessed through the existing switching network through the called party to the intelligent network platform running by the automatic reply system, thereby triggering the automatic reply system, and at the same time, the automatic reply The system is connected to the SMS/MMS center for sending notification messages. The WEB/WAP server interacts with the intelligent network platform and the automatic reply system through the database. According to an embodiment of the present invention, an intelligent network-based automatic reply method is further provided, which is used for automatically replying a call of a calling terminal to a called terminal, and the method can be implemented by the above automatic reply system. FIG. 5 is a flowchart of an intelligent network-based automatic reply method according to an embodiment of the present invention. As shown in FIG. 5, the intelligent network-based automatic reply method according to an embodiment of the present invention mainly includes the following steps (step S501 - steps) S503): Step S501: When receiving the call of the calling terminal to the called terminal, acquiring, according to the pre-stored correspondence between the status information of the called terminal and the reply mode and the reply content, acquiring the current state information corresponding to the called terminal The reply mode and the reply content; specifically, the status information of the called terminal includes but is not limited to: the user status of the called terminal. Preferably, the foregoing pre-stored correspondence includes, but is not limited to, a first correspondence between the user state and the reply mode, a second correspondence between the user state and the reply mode, and the reply content. Preferably, the status information of the called terminal is further The method may include: calling the calling terminal identifier of the called terminal; and then pre-storing one or more calling terminal identifiers that the called terminal allows automatic reply and/or one or more masters that the called terminal does not allow automatic reply Calling the terminal identifier, before storing the automatic reply, it is possible to determine whether to automatically reply to the calling terminal, thereby further improving the flexibility of the user setting and improving the user body risk. Therefore, you can get the reply method and reply content of the automatic reply to the current call by the following steps.

(Step 1 - Step 3): Step 1 : According to the pre-stored one or more calling terminal identifiers that the called terminal allows automatic reply and/or one or more calling terminals that the called terminal does not allow automatic reply The identifier is determined to automatically reply to the current call. In a specific implementation process, the identifier of the calling terminal may be first obtained, and then the identifier of the calling terminal is determined to be included in one or more of the pre-stored called terminals that allow automatic reply. Within the calling terminal identifier, if yes, it is determined to perform an automatic reply; otherwise, no automatic reply is performed; or, it is determined whether the identity of the calling terminal includes one or more calling terminal identifiers that the called terminal does not allow automatic reply. (ie whitelist), if yes, no automatic reply, otherwise, automatic return Complex. In a specific implementation process, one or more calling terminal identifiers for storing the called terminal to allow automatic reply may be selected according to requirements, or one or more calling terminal identifiers for storing the called terminal not allowing automatic reply may be selected. Moreover, when it is determined that the current call is not automatically replied, the method further includes: starting a process of calling the called terminal, and calling the called terminal. If the called terminal fails (that is, the called terminal cannot be connected), the method further includes: indicating that the called terminal is in the current state when the call fails (including: the called terminal is not in the service area, the called terminal is powered off, or the called terminal is called) The current user status of the called terminal is determined according to the identifier. In addition, the current user status of the called terminal may be obtained according to the received setting request of the called terminal. Specifically, the called terminal is in the Before enabling the auto-recovery function, you need to set its user status and set the corresponding reply mode and reply content. Specifically, when the called terminal sets its user status, it can directly carry the status indicating its current user status through the above setting request. The information may be carried in the setting request with one or more time periods and a user status corresponding to each time period. According to the current time, the current user of the called terminal corresponding to the current time period may be acquired. ! Big state. Step 2: According to the corresponding relationship between the pre-stored user state and the reply mode, and the current user state of the called terminal, obtain the current reply mode of the automatic reply; in the specific implementation process, the correspondence between the user state and the reply mode may be pre-stored. Relationship, obtain a reply mode corresponding to the current state of the called terminal, if the user state can uniquely determine a reply mode, then use the reply mode to perform an automatic reply, and if the user state cannot determine a unique reply mode, the current and current can be Select one of the multiple reply modes corresponding to the status; or, in advance setting, you can further set the correspondence between the user status, call time and reply mode, through the current ^! The large state and the current call time uniquely determine a reply mode; or, the call mode corresponding to the current call may be selected according to the call type of the current calling party calling the called user. Step 3: Acquire a reply content corresponding to the current state of the called terminal and the reply mode obtained in step 2 according to the pre-stored user state, the correspondence between the reply mode and the reply content; Step S503: 回复 replying the obtained reply content to the calling terminal by using the obtained reply mode. And after replying to the reply content to the calling terminal, the mobile terminal can also receive and store the voice message of the calling terminal, and send the notification to the called terminal, where the information carried by the notification includes: the current call time, the calling terminal Logo, etc. The implementation process of the embodiment of the present invention will be described in detail below with reference to examples. FIG. 6 is a flowchart of an implementation process of an automatic network-based automatic reply method according to an embodiment of the present invention. As shown in FIG. 6, the implementation process of the intelligent network-based automatic reply method according to an embodiment of the present invention mainly includes the following steps. Step S601: Whitelist number check; After the called user signs in to the service, if the automatic reply function is enabled, the whitelist number set by the user is checked. If the calling number is in the whitelist, no automatic reply processing is performed, and the direct call is not performed. The called user. Step S602: The priority state check is performed; whether the current time is within a time range of a certain priority state, if yes, the priority state is used, and if not, the current state is continuously determined. Step S603: determining the current state; checking the current effective state of the user setting, such as meeting, driving, boarding, inconvenient answering, or adding status to any other user; if it is a normal state that does not require automatic reply, directly calling the called party user. Step 4: S604: Unable to be connected; For the case where the connection cannot be made, the switching side reports the BCSM event to the intelligent network, and the automatic reply system obtains the result of calling the called user, and then performs the subsequent steps to obtain the reply mode of the unreachable state and Content, automatic reply, similarly, the reply content of the unreachable state can also be recorded by the user in advance. Step S605: Acquire a reply mode; query a reply mode set by the user, and the reply mode can be set to a fixed mode, such as a short message or a color The letter may also be a call type corresponding to the calling user. If the calling user is a voice/video call, the recorded voice/video clip reply is played. Step S606: Acquire the reply content; according to the reply mode obtained in step S605, the service platform obtains the reply content corresponding to the reply mode; Step S607: Automatically reply to the calling party; If it is the SMS/MMS mode, send a message to the SMS/MMS center Respond to the calling user. If it is voice/video mode, play the corresponding media file to reply to the calling user. Step S608: Sending a message to the mailbox; after replying to the calling user, if the voice mail box is turned on, the calling user can also select to enter the mail box message. Step S609: Passing the called user; After the above process is executed, if the function of notifying the called user is enabled, the notification is performed according to the corresponding manner, including SMS, MMS, voice, video, WAP PUSH, and the like. From the above description, it can be seen that the present invention shields the differences of various communication network types, and only needs to perform a simple called subscription setting on the switching network side, so that the communication carrier can conduct services quickly and at low cost. At the same time, the end user is provided with an automatic reply service with convenient setting and diversified response strategies. It should be noted that the steps shown in the flowchart of the accompanying drawings may be performed in a computer system such as a set of computer executable instructions, and, although the logical order is shown in the flowchart, in some cases, The steps shown or described may be performed in an order different than that herein. Obviously, those skilled in the art should understand that the above modules or steps of the present invention can be implemented by a general-purpose computing device, which can be concentrated on a single computing device or distributed over a network composed of multiple computing devices. Alternatively, they may be implemented by program code executable by the computing device, such that they may be stored in the storage device by the computing device, or they may be separately fabricated into individual integrated circuit modules, or they may be Multiple modules or steps are made into a single integrated circuit module. Thus, the invention is not limited to any particular hardware and software. Piece combination. The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the scope of the present invention are intended to be included within the scope of the present invention.

Claims

An intelligent network-based automatic reply method, configured to automatically reply a call of a calling terminal to a called terminal, wherein the method includes: when receiving a call from a calling terminal to a called terminal And obtaining, according to the pre-stored correspondence between the status information of the called terminal and the reply mode and the reply content, a reply mode and a reply content corresponding to the current state information of the called terminal;

And using the obtained reply manner to reply to the calling terminal for the obtained reply content.

The method according to claim 1, wherein the status information comprises: a user status of the called terminal;

The corresponding relationship includes: a first correspondence between a user state and a reply mode, a second correspondence between a user state and a reply mode, and a reply content;

And obtaining a reply mode and a reply content corresponding to the current state information of the called terminal, including:

And obtaining, according to the first correspondence that is stored in advance, and the current user state of the called terminal, the reply mode that is currently performing an automatic reply;

And obtaining the reply content corresponding to the current state of the called terminal and the obtained reply mode according to the second correspondence that is stored in advance.

The method of claim 2, wherein before receiving the call of the calling terminal to the called terminal, the method further includes: receiving a setting request sent by the called terminal, The setting request carries one or more time segments, and a user state corresponding to each time segment;

Acquiring the current user status of the called terminal includes: obtaining the current user corresponding to the time period in which the current time point is located according to the stored correspondence between the time period of the called terminal and the user ^1 status.

4. The method according to claim 2, wherein before receiving the call of the calling terminal to the called terminal, the method further comprises: receiving the carried by the called terminal The setting request of the current user state, storing the current user shape of the called terminal State

Obtaining the current user status of the called terminal includes: obtaining the stored current user status of the called terminal. The method according to claim 2, wherein the status information further comprises: calling a calling terminal identifier of the called terminal;

Before acquiring the reply mode and the reply content corresponding to the current state information of the called terminal, the method further includes:

Determining the current call according to one or more calling terminal identifiers that the called terminal allows automatic reply and/or one or more calling terminal identifiers that the called terminal does not allow automatic reply according to the pre-stored Make an automatic response. The method according to claim 1, wherein if it is determined that the current call is not automatically replied, the called terminal is called, and when the called terminal fails to call, the method further includes:

Obtaining an identifier indicating a current user status of the called terminal when the call fails, and determining, according to the identifier, a current user status of the called terminal;

Obtaining a current reply mode for performing an automatic reply according to a pre-stored correspondence between a user state and a reply mode, and a current user state of the called terminal;

Obtaining the reply content of the current automatic reply according to the correspondence between the pre-stored reply method and the reply content;

And using the obtained reply manner to reply to the calling terminal for the obtained reply content. The method according to claim 2 or 6, wherein obtaining the current reply method for performing an automatic reply comprises:

Obtaining one or more reply modes corresponding to the current user state of the called terminal according to the first corresponding relationship between the pre-stored user state and the reply mode;

Selecting one of the one or more reply methods as the current reply method for automatically replying; or

Determining, according to a pre-stored correspondence between the user state, the call time, and the reply mode, a reply mode corresponding to the current call time from the one or more reply modes; or According to the type of the current call, a reply mode corresponding to the current call is obtained from the one or more reply modes.

8. An intelligent network-based automatic reply system, configured to automatically reply a call of a calling terminal to a called terminal, wherein the system includes:

a storage module, configured to store a correspondence between status information of the called terminal, a reply mode, and a reply content;

a service logic processing module, configured to acquire, according to the correspondence relationship stored by the storage module, a reply mode and a reply content corresponding to the current state information of the called terminal; and an automatic reply module, configured to process the service logic The reply mode and the reply content obtained by the module are replied to the calling terminal.

The system according to claim 8, wherein the status information comprises: a user status of the called terminal;

Then the storage module includes:

a first storage unit, configured to store a first correspondence between a user state of the called terminal and a reply mode;

a second storage unit, configured to store a second correspondence between a user status, a reply mode, and a reply content of the called terminal;

The business logic processing module includes:

a first obtaining unit, configured to obtain, according to the first correspondence relationship stored by the first storage unit, and a current user state of the called terminal, a reply mode used for automatically responding to a current call;

a second acquiring unit, configured to acquire, according to the second correspondence that is stored by the second storage unit, a reply content corresponding to a current state of the called terminal and the reply mode acquired by the first acquiring unit .

The system according to claim 9, wherein the status information further comprises: calling a calling terminal identifier of the called terminal;

The storage module further includes: a third storage unit, configured to store one or more calling terminal identifiers that the called terminal allows automatic reply, and/or one or more calling terminal identifiers that the called terminal does not allow automatic reply;

The business logic processing module further includes:

The determining unit is configured to determine whether the current call is automatically replied according to the calling terminal identifier stored in the third storage unit, and if the determination result is yes, triggering the first acquiring module.

The system according to claim 9, wherein the storage module further comprises: a fourth storage unit, configured to store a current user state of the called terminal, or store a time period of the called terminal Correspondence with user status.