WO2010131075A1

WO2010131075A1 - Logistic transport management and performance evaluation method

Info

Publication number: WO2010131075A1
Application number: PCT/IB2009/052002
Authority: WO
Inventors: Kamil Barlin
Original assignee: Barsan Global Lojistik A.Ş
Priority date: 2009-05-14
Filing date: 2009-05-14
Publication date: 2010-11-18

Abstract

The present invention relates to a system which enables management and reporting of the processes of customs clearance, land, sea and air transportation, warehouse and logistic storehouse in the area of logistic transportation and a performance measurement, calculation and evaluation method which enables the performance of the elements within this system to be measured instantaneously. This invention enables viewing labor and work load according to departments or regions to which logistics is provided and enables the operations carried out throughout the logistic process to be distributed accurately and instantly to the individuals who perform the work.

Description

LOGISTIC TRANSPORT MANAGEMENT AND PERFORMANCE EVALUATION METHOD

Field of the Invention

The present invention relates to a system which enables management and reporting of the processes of customs clearance, land, sea and air transportation, warehouse and logistic storehouse in the area of logistic transportation and a performance measurement, calculation and evaluation method which enables the performance of the elements within this system to be measured instantaneously.

Background Art

^" ~ Logistics can be considered as provision of sources like products, services and people at the required place and desired time, and in this context, logistics has become an indispensable part of life in many sectors. Logistics has a vital role especially in every sector of industrial production and has been especially a part of the establishments operating in this sector. Logistics is a big structure comprising planning, loading, transportation, customs clearance, storage, stowage, packaging and distribution processes. Bigness and complexity of this structure increases the responsibilities of logistics firms.

The most significant responsibility and aim of the logistics firms is to well manage this structure which comprises transportation, storage, inventory management and customs clearance processes. The necessities of each company that is served should be analyzed accurately and customized solutions should be developed for them. In the said solutions that are developed, cost, coverage and service quality of the logistics are also very important as well as the service speed. To this end, logistics structures should be supported by strong and technological infrastructure. Logistics process starts with planning and the service provided follows different stages depending on the road map selected. As logistics can be provided in a small area, that is, in a single region, it can also be provided in a very extensive area, that is, a plurality of regions. This causes logistics management to be divided in itself into regions and sub-regions. In each of these regions, there is a separate office, customs office, storehouse and warehouse. In all of them, there are users that implement the logistics process and the inventive system (1) comprises all of these elements. When it is considered how extensive the logistic process and scope is, it becomes apparent how difficult and complicated the management of such a process and system is.

Ability to analyze requirements of customers, control service quality, follow product movements, calculate service speed and cost, instantly monitor the operations performed in transportation, stock piling, storage and customs clearance are very important for logistics firms. Another important issue for the logistics firms is management of time, quality, storage and stock-piling. All these operations carried out in logistics process should be performed fast and without any faults, and should be controlled. For this, workers of logistics enterprises should be very fast and careful, and their managers should be able to carry out work planning and follow-up very well. At the present day, logistics enterprises try to develop different systems and methods in order to be able to well manage and monitor these issues which are important for them and seek solutions to their problems with different applications.

With the said applications, the operations performed in logistics are tried to be monitored accurately and the employee factor in these operations is tried to be calculated. According to these applications, analyses of the operations carried out and the performances of the people carrying out the operations are evaluated. However the most significant problem of these applications is failure to be able to perform instantaneous controls, receive instantaneous reports, reach instantaneous values and accurately determine performance of the employees. In these applications, performances of the employees are evaluated in a subjective manner. When carrying out the evaluations, a target work load is assigned to the enterprise and this work load is distributed to the employees in relative proportions. With this method, work load of the employees is measured in a subjective manner and the performance can not be determined in an accurate manner. Work analysis reporting, performance analysis reporting, customer analysis reporting can not be realized in a healthy manner either with these applications.

The United States patent document US20090089145, in the state of the art, discloses performance modeling software system and method in freight transport.

The software interface is interactive, visual, user-defined; the freight transport supply model is created with the instructions of the user. The model includes a sea region, hinterland region, links that belong to the pathways between these regions, and discrete pathways. In the present invention, the user can create a simple logistics chain model as well as a more effective and complicated logistics model.

In the said invention, transport infrastructure is analyzed and freight transport chain efficiency analysis is conducted.

The European patent document EP01439481, in the state of the art, discloses a method based on identifying each transaction in the business process and this transaction to be divided into its actions, sub-actions and work units. Types of work units are like orders, periods, tasks, projects, sales. The said method is based on use of resources, goods, human resources, customers, suppliers, machines and rules according to the work units. A fixed structure can be used in all kinds of company applications by means of the invention.

Summary of the Invention

The objective of the present invention is to provide a logistic transport management and performance evaluation method which enables to instantly view and measure (calculate) the operations carried out in the logistic transport processes.

Another objective of the present invention is to provide a logistic transport management and performance evaluation method which enables the operations carried out in the logistic transport processes and the works of the individuals who carry out the works to be measured (calculated) accurately and instantly.

A further objective of the present invention is to provide a logistic transport management and performance evaluation method which enables the operations carried out in the logistic transport processes and the operations performed for the individuals receiving the service (customers) to be measured (calculated) accurately and instantly, and additionally enables measuring (calculating) the profit per operation taking into consideration the costs of these operations.

Yet another objective of the present invention is to provide a logistic transport management and performance evaluation method which enables to view distribution of logistic transport operations according to departments or regions in terms of labor and work load.

An additional objective of the invention is to provide a logistic transport management and performance evaluation method which enables to instantly view the rotation requirement within the system.

A further objective of the invention is to provide a logistic transport management and performance evaluation method which enables the users within the system to monitor their own performance constantly and at a preferred period.

Yet a further objective of the invention is to provide a logistic transport management and performance evaluation method which enables to constantly and instantly determine the work distribution on the users within the system. Detailed Description of the Invention

The logistic transport management and performance evaluation method realized to fulfill the objective of the present invention is illustrated in the accompanying figures wherein,

Figure 1 is the schematic view of the logistic transport management system. Figure 2 is the schematic view of the system.

The components in the figures are numbered individually, where the numbers refer to the following:

10. Logistic management system 20. User

21. Senior user

30. Computer

40. Reporting unit

50. Database 60. Generator

70. Process calculator

80. Parameters Unit

A. Work entered by the user

B. Work generated by the generator C. Working time

D. Work completion period determined by the process calculator

E. Performance value

F. Bonus

Z. Bonus average T. Salary average

L. Senior user bonus ratio The inventive logistic transport management and performance evaluation method (10) essentially comprises

— at least one computer (30) to which the users (20) and senior users (21) who participate in the system enter the operations performed during logistics process,

— at least one reporting unit (40) which enables reporting of the operations carried out during the logistics process,

— at least one database (50) which stores the data entered by the user (20) and which sorts out these data and transmits them to the concerned sub-units, — at least one generator (60) which generates work (B) according to the information entered by the user,

— at least one parameter unit (80) which assigns fixed and variable parameters according to the generated work (B),

— at least one process calculator (70) which calculates the period value that will be assigned to the works (B) generated by the generator (60) and the completion periods of these works (B).

The inventive system (10) enables monitoring the operations carried out throughout the logistics process and measures and evaluates performances of the users (20, 21) carrying out the operations.

The users (20) who participate in the inventive system (10) carry out operations like planning, freight, transportation, storage, customs clearance, distribution and packaging in the logistics process. These users (20) are a part of the logistics process and they are one of the most important elements in completion of the process.

Monitoring the operations carried out in the logistics process and the users (20) carrying out the operations is very important in terms of both control of the processes and evaluation of the performance of the users (20). Performances of the users (20) are measured by the operations that they carry out and the time periods in which they carry out these operations.

In order to be able to monitor the process via the system (10), the user (20) should enter the information related to the logistic operation into the computer. The said information entered by the user (20) is parsed by a database (50). The information is divided into parts like user name, type and time of the work performed, customer information, work amount. The database (50) sorts out the said information entered by the user (20) upon preference, and keeps each of the information in the tables therein. When any of the information in these tables is required, this information is retrieved from the concerned table and used.

The said information in the database (50) is also saved in the process calculator (70). In line with these information, performance evaluation and logistics process monitoring is carried out. The generator (60) generates a new work (B) using the information it receives from the database (50) related to the type, time, amount and the customer of the work. The generator (60) evaluates the work (A) entered by the user (20) and restructures it such that it can be used by the parameter unit (80) and process calculator (70). At this stage, the process calculator (70) calculates the time (D) the user is required to use for the work (A) that she/he enters. It performs this calculation by using the work (B) information it receives from the generator (60) and the process completion parameters received from the parameter unit (80).

The information entered by the user (10) is saved in the database (50). The said information also includes the information of the work (A) to be carried out. In the inventive system (10), the first work (A) information entered by the user is preferably not used in its original state. The generator (60) redefines the work (A) in order to detail it. The principle goal of the generator (60) in defining a new work (B) is to define the work in a more detailed way such that it can use the work itself. The new work definition (B) and the working time (C) are the input information for the process calculator (70). The process calculator (70) computes the work completion period (D) and the performance value (E) by using this information. The process calculator (70) computes the work completion period (D) according to the work completed by the user (20). The work completion period (D) is the period in which the user (20) completes the generated works (B).

In the inventive system (10), the work (A) information entered by the user (20) is used and a new work (B) is generated by the generator (60). When the generator (60) is generating new works (B), it also generates the process parameters concerning these works (B). The generator (60) generates at least three main process parameters for each work (B). These parameters are fixed parameters, variable parameters and additional parameters. The at least three parameters generated by the generator (60) for each work (B) is saved to the parameter unit (80). The parameter unit (80) keeps these parameters and transmits them to the process calculator (70) in cases where the process calculator (70) will use them. These parameters are used by the process calculator (70) in calculating the period used for completing the work (B). By means of these parameters, the time required for completing each work (B) is calculated by using the variable parameters, fixed parameters and the possible additional periods related to the work. While the fixed parameters express the sub-operations that must be present in every operation, the variable parameters express the parameters which vary from an operation to another and have a direct impact on the period, cost and completion period of operation. The additional periods express the operations, which the user does not perform directly but carries out constantly at determined periods, and which indirectly provide benefits and added value to all of her/his operations. This calculation is very important for measuring the real performances of the users (20). Parameters are used in calculating the work completion period (D). Parameters vary according to the users (20) and the works (A). By means of the parameters, the period required for completing the works (A) is precisely calculated. Carrying out these calculations with fixed, variable and additional parameters enables performance to be measured accurately. The process calculator (70) uses the work (B) information received from the generator (60) and the parameters values received from the parameters unit (80) whereby computes the preferred completion periods (D) related to the works (B) performed by the user (20).

The process calculator (70) also keeps the time of the period in which the users (20) are at work, that is, the time (C) they allocate for work. As the said time period (C) can be assigned as a fixed period (C) for each user (20), it can also be kept on daily basis as the working time (C) of each user (20). In this case, the leaves of absences or lateness of the user (20) are directly calculated. Measuring and calculating the performance of the user (20) is performed by comparing these two periods (C, D). The process calculator (70) calculates the performance of the user (20) by taking the proportion of the time (C) in which the user (20) is at work to the total period (D) of the work completed by the user. In this matching, if the work completion period (D) is greater than the working time (C) (D>C), the user (20) has worked above and beyond the normal performance. In this case, performance of the user (20) is regarded favorable whereby it is rewarded. As a result of the matching, if the work completion period (D) is smaller than the working time (C) (D>C), the user has worked below the normal performance. In this case, performance of the user is considered as unfavorable and a warning or penalty can be imposed on her/him. All of these evaluations are conducted by the process calculator (70). The process calculator (70) measures and evaluates performance of the user (20) by comparing the working time (C) with the work completion period (D) calculated by the same. The process calculator (70) also calculates the bonus (reward) (F) when the user (20) demonstrates work above the normal performance. When the process calculator (70) is calculating the bonus (F) ratio, it primarily divides the work completion period (D) by the working time (C) (D/C). Thus, the process calculator (70) computes the performance value (E). In the case that the performance value (E) is greater than 1 (E>1), the user (20) is rewarded. The process calculator (70) calculates the amount of reward based on the salary of the user. The process calculator (70) primarily calculates the wages received by the user (20) per minute. The value of the bonus (F) that the user (20) will be entitled for her/his above performance working will be calculated based on her/his minute wages. The minute wages of the user (20) is calculated by dividing the net salary of the user (20) by the total minutes worked. With the minute wages of the user (20), the minute wages that the user (20) has earned for each minute that she/he has worked is computed. Thus, the net salary of the user (20) for each minute is computed. The bonus (F) values computed over the minute wages of the user (20) are reflected on the salary of the user (20) at preferred periods. The said periods can be on daily, weekly or monthly basis. At this point, the works (D) that are completed by the user (20) at periods preferred to be on daily, weekly or monthly basis, and the time (C) that she/he has been at work at the said period are added up.

In the inventive logistics system (10), method of measuring and evaluating the user (20) performance comprises the following steps;

— calculating the completion periods (D) of the works (A) entered by the user (20) for the preferred period by using the parameters, — repeating this process for each work (A) entered and adding up the periods (D) of the completed works,

— adding up the working time (C) of the user for the preferred period,

— comparing the total completed work period (D) with the total working time

(C)₅ — if the total completed work period (D) is smaller than the total working time (C), the right for bonus does not originate, returning to the first step by starting new period calculation,

— if the total completed work period (D) is greater than the total working time (C) earning bonus, — computing the minute wages of the user (20) (net salary/working time (in minutes)), — subtracting the working time (C) form the total completed work period (D) and calculating the wages with bonus (F) by multiplying the difference with the minute wages,

— returning to the first step for calculating the works belonging to a new period.

In the inventive logistics system (10), performance measurement, evaluation and calculation is performed for users (20) by carrying out the above given steps. When evaluating performance of the senior users (21), bonus average (Z) and salary average (T) are used. Bonus average (Z) is calculated by computing the average of the bonuses of the users (20) connected to the system who have earned bonus. For this, bonuses of the users who have earned bonus are added up and divided by the number of users who have earned bonus. At the end of this procedure, average (Z) of the bonuses of the users connected to the system who have earned bonus is computed. The salary average (T) is calculated by computing the average of the bonuses of the users connected to the system who have earned bonus. For this, net salaries of the users connected to the system who have earned bonus are^' added up and divided by the number of users who have earned bonus. At the end of this procedure, average (T) of the net salaries of the users connected to the system who have earned bonus is computed. The senior user (21) bonus ratio (L) is computed by dividing the bonus average (Z) by salary average (T). In the present system, the performance measurement, evaluation and calculation for senior users (21) is carried out by the following method,

— adding up the bonuses of the users (20) connected to the system who have earned bonus,

— computing the bonus average (Z) by dividing the total bonus (F) by the number of the users (20) connected to the system who have earned bonus,

— adding up the net salaries of the users (20) connected to the system who have earned bonus, — computing the salary average (T) by dividing the total net salaries of the users (20) connected to the system who have earned bonus, by the number of users (20) connected to the system who have earned bonus,

— computing the senior user (21) bonus ratio (L) by dividing the bonus average (Z) by salary average (T) (Z/T),

— computing bonus value of the user (21) by multiplying the bonus ratio (L) by the net salary,

— returning to the first step for calculating the user bonuses belonging to a new period.

In the inventive system (10), the bonuses (F) earned by the users (20) determine the bonuses to be earned by the senior user (21). The performance average of the users (20) determines the performance of the senior user (21). By means of this application of the inventive system (10), the senior users (21) are directly associated with user (20) performance and this increases success.

The users (20) and senior users (21) instantaneously view from the reporting unit (40) the total work period (D) and the total working time (C). Thus the users (20, 21) instantaneously view whether the total work period (D) exceeds the total working time (C), whereby they conduct their own performance adjustment and motivation. With the reporting unit (40), while the users (20, 21) can view their performance values, performance of the regions and sub-regions can also be viewed. It is also viewed via the reporting unit (4) how many operations are performed for which customer by the users (20, 21), sub-regions and regions; how much time is spent for which operations; and the cost in return for this time.

The information entered to the computer (30) by the user (20) is parsed by a database (50) and saved in tables. The reporting unit (40) retrieves from these tables the user, senior user (20,21) information, information related to the work (A), customer information, region, sub-region information, transport information (customs clearance, air, sea, land, warehouse, storehouse and inventory management), sector, fee, cost information. The reporting unit (40) also retrieves from the process calculator (70) the work completion period (D) and the working time (C) information. The reporting unit (40) uses a part or all of this information depending on the preferred report. The reporting unit (40) prepares reports like performance report based on the user, user detail report, performance report based on customer, customer detail report, region and sub-region performance report. The reporting unit (40) transfers the information received from the database (50) and the process calculator (70) to the fields on the report. These reports prepared by the reporting unit (40) are monitored via the computer (30) and can be printed when necessary. The reporting unit (40) is always active; it constantly scans the information entered to the computer (30) by the users (20, 21); and instantaneously updates this information on the reports. These reports are very important for logistics analysis, customer analysis, user analysis, profit - loss status, regional performance and rotation analysis. The user (20, 21) based performance report includes user (20, 21) information, region and sub-region of the user, customer information, customs information, air, sea, land transport information, user (20, 21) working time (C) and work completion period (D). The customer based performance report includes customer information, customs information, air, sea, land transport information, operation time spent for the customer and the costs.

The invention is not limited to the embodiments disclosed above and a person skilled in the art can easily produce other embodiments of the invention. The said embodiments should be considered within the protection of the invention sought with the claims.

Claims

1. A logistic transport management and performance evaluation method (10), which enables monitoring the operations carried out throughout the logistics process and measures and evaluates performances of the users (20, 21) carrying out the operations, essentially comprising

— at least one computer (30) to which the users and senior users (21) who participate in the system enter the operations performed during logistics process,

— at least one database (50) which stores the data entered by the user (20) and which sorts out these data and transmits them to the concerned sub-units, and characterized by

— at least one generator (60) which generates work (B) according to the information entered by the user,

2. A logistic transport management and performance evaluation method (10) according to Claim 1, characterized by at least one database (50) which sorts out information entered by the user (20, 21) as work (A) information, customer information, region sub-region information, transport information (air, sea, land), sector, fee, cost and keeps each information in the tables provided therein as preferred.

3. A logistic transport management and performance evaluation method (10) according to Claim 1 and 2, characterized by at least one generator (60) which evaluates the work (A) entered by the user (20) and generates a new work (B) such that it can be used by the parameter unit (80) and the process calculator (70).

4. A logistic transport management and performance evaluation method (10) according to Claim 1, 2 and 3, characterized by at least one generator (60) which generates process parameter for the works (B).

5. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one generator (60) which generates fixed parameters, variable parameters and additional parameters for each work (B).

6. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one generator (60) which saves the parameters that it generates to the parameter unit (80).

7. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one process calculator (70) which calculates the completion periods (D) related to the works (B) performed by the user (20) by using the work (B) information received from the generator (60) and the parameters values received from the parameters unit (80).

8. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one process calculator (70) which measures and evaluates performance of the user (20) by comparing the working time (C) with the work completion period (D) calculated by the same.

9. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one process calculator (70) which computes the performance value (E) of the user (20) by dividing the work completion period (D) by the working time (C) (D/C) and which decides for rewarding the user (20) in cases where the performance value (E) is greater than 1 (E>1).

10. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one process calculator (70) which computes the value of the bonus (F) that the user (20) will be entitled for her/his above performance working based on her/his minute wages.

11. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by a process calculator (70) which, in measuring and evaluating the user (20) performance, carries out the steps of

— calculating the completion periods (D) of the works (A) entered by the user (20) for the preferred period by using the parameters,

— repeating this process for each work (A) entered and adding up the periods (D) of the completed works, — adding up the working time (C) of the user for the preferred period,

— comparing the total completed work period (D) with the total working time (C),

— if the total completed work period (D) is smaller than the total working time (C), the right for bonus does not originate, returning to the first step by starting new period calculation,

— if the total completed work period (D) is greater than the total working time (C) earning bonus,

— computing the minute wages of the user (20) (salary/minutes),

— subtracting the working time (C) form the total completed work period (D) and calculating the wages with bonus (F) by multiplying the difference with the minute wages, — returning to the first step for calculating the works belonging to a new period.

12. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by a process calculator (70) which, in measuring and evaluating the senior user (21) performance, carries out the steps of

— adding up the bonuses of the users (20) connected to the system who have earned bonus, — computing the bonus average (Z) by dividing the total bonus (F) by the number of the users (20) connected to the system who have earned bonus,

— adding up the net salaries of the users (20) connected to the system who have earned bonus,

— computing the salary average (T) by dividing the total net salaries of the users (20) connected to the system who have earned bonus, by the number of users (20) connected to the system who have earned bonus,

13. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized in that the senior user

(21) bonus ratio (L) is computed by dividing the bonus average (Z) by salary average (T).

14. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized in that the senior user

(21) performance is determined according to the user (20) performance.

15. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one reporting unit (40) which enables the users (20) and senior users (21) to instantaneously view the total work period (D) and the total working time (C).

16. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one reporting unit (40) which prepares reports like performance report based on the user, user detail report, performance report based on customer, customer detail report, region and sub-region performance report.

17. A logistic transport management and performance evaluation method (10) according to any of the preceding claims, characterized by at least one reporting unit (40) which t constantly scans the information entered to the computer (30) by the users (20, 21); and instantaneously updates this information on the reports.