WO2010099681A1 - 回呼业务实现系统及方法 - Google Patents
回呼业务实现系统及方法 Download PDFInfo
- Publication number
- WO2010099681A1 WO2010099681A1 PCT/CN2009/073779 CN2009073779W WO2010099681A1 WO 2010099681 A1 WO2010099681 A1 WO 2010099681A1 CN 2009073779 W CN2009073779 W CN 2009073779W WO 2010099681 A1 WO2010099681 A1 WO 2010099681A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- callback
- party
- calling party
- call
- calling
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
- H04L12/1453—Methods or systems for payment or settlement of the charges for data transmission involving significant interaction with the data transmission network
- H04L12/1467—Methods or systems for payment or settlement of the charges for data transmission involving significant interaction with the data transmission network involving prepayment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
- H04L12/1453—Methods or systems for payment or settlement of the charges for data transmission involving significant interaction with the data transmission network
- H04L12/1471—Methods or systems for payment or settlement of the charges for data transmission involving significant interaction with the data transmission network splitting of costs
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/07—Split billing, i.e. both A-party and B-party charged for the communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/08—Metering calls to called party, i.e. B-party charged for the communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/80—Rating or billing plans; Tariff determination aspects
- H04M15/8038—Roaming or handoff
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M17/00—Prepayment of wireline communication systems, wireless communication systems or telephone systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42195—Arrangements for calling back a calling subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/24—Accounting or billing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
- H04M2203/652—Call initiation triggered by text message
Definitions
- the present invention relates to the field of telecommunication communications industries, and in particular, to a call back service implementation system and method in an intelligent network service.
- An intelligent network is an architecture for generating and providing services. Its most important feature is to provide various value-added services in a fast, convenient, flexible and economical manner.
- the online charging system (OCS) realizes the separation of service control and charging, and is the direction of future billing development. More and more operators are using ocs locally or in whole. With the development of the economy, people are increasingly demanding the use of international roaming calls. Due to the different countries involved, the international roaming communication fee will gradually increase. Under this development trend, the callback service proposes to reduce the cost of international roaming for users.
- the technical solution is to use the market opportunities existing in the international long-distance telephone fare price difference, and the users in the high-fee countries and regions will transfer the call requirements to the low-charge area, and then charge according to the local lower rate.
- the traditional callback service generally consists of two services: PPS (Prepaid Call System) service and
- Call Back two services the PPS service mainly completes the call and billing of both parties, and the Call Back service mainly initiates the call of both parties and associates two calls.
- the process of callback is probably: Call Back service first calls party A, triggers the called process of PPS service. After A responds, Call Back service calls another party B, which also triggers the called process of PPS. When B responds, Call Back The service associates two calls and completes the callback.
- the traditional callback system has strong coupling and low efficiency.
- the Call Back service itself generally does not have a charging function. It needs to cooperate with other charging modules or systems (such as PPS) to complete the callback charging.
- PPS charging modules or systems
- the two services cooperate to complete the callback system, which is inefficient.
- accurate callback charging cannot be realized, which is not conducive to the promotion of the service.
- a callback service implementation system is provided.
- a callback service implementation system according to the present invention including a callback center and an online charging system
- the callback center is configured to receive a callback request, obtain a call duration and a roaming number; a calling party and/or a called party for calling a callback request by the roaming number, and the associated calling party and the called party
- the calling party adjusts the billing duration of the calling party, and notifies the OCS module to charge the calling party/called party;
- the OCS module is used to allocate the call duration to the calling party/called party, and is used to deduct the calling party/called party of the call back service.
- the callback service implementation system according to the present invention further includes a mobile switching center
- the MSC is used to call the calling party and the called party, and is used to periodically report the charging report of the calling party and the called party.
- the callback center includes an unstructured supplementary service (USSD) module, a callback module, and a roaming number acquisition module, where
- the USSD module is configured to receive a callback request, determine whether the called party of the callback request is an OCS user, and obtain location information of the OCS user side of the calling party and the called party of the callback request, for using the callback request and The location information is sent to the callback module;
- the callback module is configured to obtain the call duration of the calling party/called party, notify the roaming number acquisition module to obtain the roaming number of the user, and send the information required by the calling party/called party For MSC, adjust first The calling party's charging duration, notifying the OCS module to deduct the calling party/called party;
- the roaming number obtaining module is configured to acquire the roaming number of the user according to the location information of the user after receiving the notification of the callback module Sending to the callback module;
- the roaming number obtaining module and the callback module adopt internal message interaction;
- the callback center and the OCS module transmit messages by using a standard Diameter credit control protocol.
- a callback service implementation method is provided.
- the calling party and the called party when the callback center receives the callback request of the OCS user, the calling party and the called party perform the following steps: Step 1: Obtain the call duration and roaming of one of the parties Number, call the first caller with the roaming number, go to step 2 after getting the response; Step 2: Obtain the call duration and roaming number of the other party, call the caller with the roaming number, and then go to step 3 after receiving the response; Step 3: The calling party and the calling party are associated, and the calling party and the called party of the callback request start to talk; Step 4: Adjust the charging duration of the calling party after the call ends, and notify the OCS module to deduct the fees from both parties.
- the callback center After receiving the callback request, the callback center first determines whether the called party of the callback request is an OCS user. If yes, after obtaining the location information of the calling party and the called party, step 1 is performed; otherwise, the following steps are performed: A: Obtain the location information of the calling party; Step B: Determine the first calling party, if the first calling party is the calling party, perform step C; if the first calling party is the called party, perform step D; Step C: According to the location information, the call duration and the roaming number of the calling party are obtained, and the calling party is called by the roaming number, and the caller's real number is called after the call, and the caller is associated with the caller and the caller.
- the calling party and the called party of the call start to start a call; after the call ends, the calling party's charging duration is adjusted, and the OCS module is notified to deduct the calling party and save the calling party's charging.
- the calling party and the called party of the callback request start a call; after the call ends, the charging time of the calling party is adjusted, the charging report of the calling party is saved, and the OCS module is notified to deduct the calling party.
- the callback center obtains the call duration of the first caller/rear caller by the following method:
- the callback center sends a request message to the OCS module, requesting the OCS module to return the call duration of the first caller/backcaller, and the request message carries the first call.
- the callback center calls the first caller/back caller by roaming number as follows: Step a: The callback center sends the roaming number of the first caller/back caller, the heartbeat time interval, and the 3 ⁇ 43 ⁇ 4 procedure flag to the MSC, the heartbeat The time interval is the call duration of the first caller/back caller; Step b: The callback center establishes a connection with the MSC; Step c: The MSC returns a response event of the caller/back caller.
- the calling number of the call is the real number of the calling party or the number set by the callback center.
- the calling number of the call is the real number of the calling party of the call back service or back. The number set by the call center.
- the MSC reports the charging of the calling party and the called party to the callback center at the heart rate interval, and the charging report carries the process flag, and the call center according to the call center
- the process flag is the length of time for the OCS module to apply for the call in the corresponding direction. If the duration of the call returned by the OCS is the last call duration of the corresponding party, the callback center sends a call duration to the MSC and also starts a timer. After the timer expires, the callback center actively ends the call.
- FIG. 1 is a structural block diagram of a system for implementing a callback service according to an embodiment of the present invention
- FIG. 2 is an overall flowchart of a method for implementing a callback service according to an embodiment of the present invention
- Signaling flow diagram in accordance with an embodiment of the present invention.
- FIG. 1 is a structural block diagram of a system for implementing a callback service according to an embodiment of the present invention.
- the system includes a callback center, an MSC, and an OCS module, where the callback center is configured to receive a callback request.
- the callback center includes a USSD module, a callback module, and a roaming number obtaining module, where the USSD module is configured to receive a callback request, and determine whether the called party of the callback request is an OCS user.
- the callback module is configured to obtain the calling/called party The call duration, the notification roaming number acquisition module acquires the roaming number of the user, delivers the information required by the calling party/called party to the MSC, adjusts the charging duration of the first calling party, and notifies the OCS module to the calling party/being Parties deductions; obtaining roaming number The module is configured to obtain the roaming number of the user according to the location information of the user and send the roaming number to the callback module after receiving the notification of the callback module; the roaming number obtaining module and the callback module use internal message interaction;
- the MSC is used to call the calling party and the called party, and is used to periodically report the charging report of the calling party and the called party.
- the OCS module is used to allocate the call duration to the calling party/called party, and is used to deduct the calling party/called party of the call back service; the standard Diameter credit control (DCC) is used between the call center and the OCS module.
- the protocol delivers the message.
- a callback service implementation system is also provided. 2 is an overall flowchart of a method for implementing a callback service according to an embodiment of the present invention. As shown in FIG. 2, the method specifically includes the following steps (step 201 - step 219): Step 201: The callback center receives the call.
- Step 202 Determine that the called party of the callback request is an OCS user, and if yes, execute step 203; otherwise, perform step 210;
- Step 203 acquire location information of both parties;
- Step 204 Obtain one of the parties as the first caller The call duration and roaming number of the calling party; the calling party and the called party p are the calling party, and can be configured in the callback center;
- Step 205 Calling the calling party with the roaming number as the called number, and getting the response Post-execution steps
- Step 206 Calling with a roaming number is to avoid the called process of the PPS; the calling number of the call is the real number of the calling party or the number set for the callback center; Step 206: Obtain the other party (post-calling party) Call duration and roaming number; Step 207: Call the caller with the roaming number as the called number, and then perform the steps after receiving the response.
- the calling number of the call is the real number of the first calling party or the number set for the callback center;
- Step 208 Associate the calling party and the back calling party, and the calling party and the called party of the call back service start to talk. ;
- Step 209 After the call ends, adjust the charging period of the calling party to notify the OCS module to deduct the calling party and the called party of the callback service, and the callback ends.
- the response time of the first caller is tl
- the response time of the caller is t2
- the time t2-tl is the waiting time of the first caller.
- the billing time of the first caller is adjusted to the charge. The billing duration in the middle minus the waiting time.
- Step 210 Obtain the location information of the calling party.
- Step 211 Determine the calling party and determine whether the calling party is the calling party. If yes, go to step 212; otherwise, go to step 216;
- Step 214 After the step 214 is performed; step 214; the first caller and the caller are associated, and the caller and the called party of the callback call start to talk; Step 215: Adjust the billing duration of the caller after the call is finished, and notify the OCS module to The first caller performs the deduction, and saves the caller's billing 4 report, and the callback ends; Step 216: Call the first caller with the caller's real number as the called party number, and after receiving the response, go to step 217; Step 217: Obtain a call duration and a roaming number of the calling party, and call the calling party with the roaming number as the called number. After receiving the response, perform step 218.
- Step 218 Associate the calling party and the back party, the callback request Lord The calling party and the called party start to talk;
- Step 219 After the call ends, adjust the charging duration of the calling party, save the charging of the first calling party, and notify the OCS module to deduct the calling party. End.
- FIG. 3 it is a signaling flowchart according to an embodiment of the present invention. In this embodiment, it is assumed that both the calling party A and the called party B of the callback request are OCS users, and A is a calling party. , B is a caller, and in combination with FIG.
- Step 301 The USSD module sends the callback request and the location message of A and B to the callback module as an internal message.
- Step 302 The callback module notifies the roaming number acquisition module to obtain the roaming number of A by using an internal message manner;
- Step 303 Roaming The number obtaining module returns the roaming number of A in an internal message manner;
- Step 304 The callback module sends a CCR (INITIAL) to the OCS module, requesting the OCS to return the call duration of A;
- the call type in the CCR (INITIAL) request is the calling call
- the real number of the charging number is A
- the location information of the location information is A
- the service key value is the call back service.
- Step 306 The callback module sends the ICA to the MSC to call A, the roaming number of the ICA whose called number is A, the calling number is the real number of B, or the callback center is configured.
- Step 307 The callback module sends the RRBE to the MSC Registering the called event; Step 308: The callback module sends the AC to the MSC, the heartbeat interval of the AC is the call duration of A, and the 3 ⁇ 4 u path is only 1 , indicating that the AC is the AC of the 3 ⁇ 4 u process; 309: The callback module sends a Continue to the MSC; Step 310: After the MSC processes, returns an ERB (T-answer), and the response event of the last 4 ⁇ A; Step 311: The callback module notifies the roaming number acquisition module to obtain the B by an internal message. Step 312: The roaming number obtaining module returns the roaming number of B in an internal message manner; Step 313: The callback module sends a CCR (INITIAL) to the OCS module,
- the call type in the CCR (INITIAL) request is the called number, and the real number of the billing number is B.
- the code and location information are location information of B, and the service key value is a callback service;
- Step 314 After the OCS module processes, return CCA (INITIAL) to the callback module, and CCA (INITIAL) carries the call duration of B;
- Step 315 The calling module sends an ICA to the MSC to call B.
- the called number of the ICA is the roaming number of B, the calling number is the real number of A or the number configured by the callback center.
- Step 316 The callback module sends the RRBE to the MSC to register the called event again; Step 317: The callback module sends the callback module The MSC, the heartbeat interval of the AC is the call duration of B, and the process identifier is 2, which indicates that the AC is the AC of the called process; Step 318: The callback module sends Continue to the MSC again; Step 319: Return after the MSC process ERB (T-answer), the response event of the last 4 ⁇ B; Step 320: The callback module associates A and B, and A and B start talking; in this embodiment, ⁇ !
- the call between the eight and the B end in a call duration.
- the call between A and B does not end in a call for a long time, when the MSC will run out of the A/B call duration
- the ACR is sent to the callback module to request the call duration.
- the CCR (INITIAL) is sent to the OCS module to request the OCS to return the A/B call duration.
- the callback module sends the AC to the MSC again.
- Step 321 The call ends, the MSC returns to the ACR, and the call of the last 4 A is reported;
- Step 324 The OCS module receives the chargeback to A and returns to CCA (FINAL) to the callback module;
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Computer Security & Cryptography (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
- Meter Arrangements (AREA)
Description
Claims
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/203,339 US8494499B2 (en) | 2009-03-03 | 2009-09-07 | System and method for achieving call back service |
EP09841014.5A EP2405604B1 (en) | 2009-03-03 | 2009-09-07 | Method and system for implementing callback service |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN2009101058757A CN101505469B (zh) | 2009-03-03 | 2009-03-03 | 一种回呼业务实现系统及方法 |
CN200910105875.7 | 2009-03-03 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2010099681A1 true WO2010099681A1 (zh) | 2010-09-10 |
Family
ID=40977486
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/CN2009/073779 WO2010099681A1 (zh) | 2009-03-03 | 2009-09-07 | 回呼业务实现系统及方法 |
Country Status (4)
Country | Link |
---|---|
US (1) | US8494499B2 (zh) |
EP (1) | EP2405604B1 (zh) |
CN (1) | CN101505469B (zh) |
WO (1) | WO2010099681A1 (zh) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2012067775A3 (en) * | 2010-11-17 | 2013-04-25 | Alcatel Lucent | Method and online charging system for reverse billing in a communication network |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN101505469B (zh) | 2009-03-03 | 2011-08-24 | 中兴通讯股份有限公司 | 一种回呼业务实现系统及方法 |
CN101932045B (zh) | 2009-06-24 | 2014-11-05 | 中兴通讯股份有限公司 | 载波聚合中测量结果的上报方法及用户设备 |
CN101848447B (zh) * | 2010-05-24 | 2013-11-06 | 华为终端有限公司 | 通信过程中的呼叫处理方法和装置 |
CN102137365B (zh) * | 2010-12-31 | 2013-11-06 | 华为软件技术有限公司 | 一种预付费用户国际漫游方法和装置 |
CN103517233B (zh) * | 2012-06-25 | 2019-01-04 | 中兴通讯股份有限公司 | 实现智能网业务的方法、智能网系统及虚拟业务交换点 |
US10257367B2 (en) | 2016-09-21 | 2019-04-09 | International Business Machines Corporation | Management of telephone calls with expenses optimization |
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EP1751966B1 (en) * | 2004-06-03 | 2007-12-26 | TELEFONAKTIEBOLAGET LM ERICSSON (publ) | Charging mechanisms for ip multimedia services |
CN101111071A (zh) * | 2007-08-24 | 2008-01-23 | 中兴通讯股份有限公司 | Cdma智能网业务实现非结构化用户数据功能的方法 |
CN101340641A (zh) * | 2008-08-18 | 2009-01-07 | 中兴通讯股份有限公司 | 回呼业务的处理方法及装置 |
CN101505469A (zh) * | 2009-03-03 | 2009-08-12 | 中兴通讯股份有限公司 | 一种回呼业务实现系统及方法 |
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PL345670A1 (en) | 1998-07-27 | 2002-01-02 | Swisscom Mobile Ag | Telecommunication method and suitable system for establishing a connection with a mobile station |
PL347068A1 (en) * | 1998-09-15 | 2002-03-11 | In Touch Technologies Ltd | Communication services |
US6614781B1 (en) * | 1998-11-20 | 2003-09-02 | Level 3 Communications, Inc. | Voice over data telecommunications network architecture |
GB2365254B (en) * | 2000-07-21 | 2004-04-14 | Orange Personal Comm Serv Ltd | Call processing |
AU2003211358A1 (en) * | 2003-02-27 | 2004-09-17 | Yukio Kubo | Speech communication system, server used for the same, and reception relay device |
CN101496387B (zh) * | 2006-03-06 | 2012-09-05 | 思科技术公司 | 用于移动无线网络中的接入认证的系统和方法 |
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2009
- 2009-03-03 CN CN2009101058757A patent/CN101505469B/zh not_active Expired - Fee Related
- 2009-09-07 US US13/203,339 patent/US8494499B2/en not_active Expired - Fee Related
- 2009-09-07 EP EP09841014.5A patent/EP2405604B1/en not_active Not-in-force
- 2009-09-07 WO PCT/CN2009/073779 patent/WO2010099681A1/zh active Application Filing
Patent Citations (4)
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EP1751966B1 (en) * | 2004-06-03 | 2007-12-26 | TELEFONAKTIEBOLAGET LM ERICSSON (publ) | Charging mechanisms for ip multimedia services |
CN101111071A (zh) * | 2007-08-24 | 2008-01-23 | 中兴通讯股份有限公司 | Cdma智能网业务实现非结构化用户数据功能的方法 |
CN101340641A (zh) * | 2008-08-18 | 2009-01-07 | 中兴通讯股份有限公司 | 回呼业务的处理方法及装置 |
CN101505469A (zh) * | 2009-03-03 | 2009-08-12 | 中兴通讯股份有限公司 | 一种回呼业务实现系统及方法 |
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WO2012067775A3 (en) * | 2010-11-17 | 2013-04-25 | Alcatel Lucent | Method and online charging system for reverse billing in a communication network |
Also Published As
Publication number | Publication date |
---|---|
EP2405604A1 (en) | 2012-01-11 |
EP2405604B1 (en) | 2016-11-02 |
CN101505469B (zh) | 2011-08-24 |
CN101505469A (zh) | 2009-08-12 |
US20110312298A1 (en) | 2011-12-22 |
EP2405604A4 (en) | 2012-12-26 |
US8494499B2 (en) | 2013-07-23 |
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