WO2010026301A1 - Method and device for evaluating and improving the technical performance of a complex industrial business, in particular a water service - Google Patents

Method and device for evaluating and improving the technical performance of a complex industrial business, in particular a water service Download PDF

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Publication number
WO2010026301A1
WO2010026301A1 PCT/FR2008/001245 FR2008001245W WO2010026301A1 WO 2010026301 A1 WO2010026301 A1 WO 2010026301A1 FR 2008001245 W FR2008001245 W FR 2008001245W WO 2010026301 A1 WO2010026301 A1 WO 2010026301A1
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Prior art keywords
characterized
trade
trades
evaluation
level
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PCT/FR2008/001245
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French (fr)
Inventor
Danuta Pieter
Didier Gaujous
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Suez Environnement
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Priority to PCT/FR2008/001245 priority Critical patent/WO2010026301A1/en
Publication of WO2010026301A1 publication Critical patent/WO2010026301A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting

Abstract

The invention relates to a method for evaluating and improving the technical performance of a complex industrial business, in particular a water service, according to which: all of the technical fields related to the business are divided into a plurality of functional categories; for each category, a mapping of the occupations implemented in said category (1.1,…4.9) is defined; the skill level of each occupation is evaluated through comparison with a skill level considered to be optimal; said evaluation is weighted by a degree of criticality expressing the greater or lesser importance of the occupation in question; the different weighted evaluations are grouped, for all occupations of all categories, to perform an overall evaluation; and action is taken to improve the least skilled occupations, particularly by reforming or replacing techniques deemed inadequate and/or by transferring know-how so as to increase the overall technical performance of the industrial business.

Description

 METHOD AND DEVICE FOR ASSESSING AND IMPROVING THE TECHNICAL PERFORMANCE OF A COMPLEX INDUSTRIAL UNDERTAKING, IN PARTICULAR A WATER SERVICE.

The invention relates to a method for evaluating and improving the technical performance of a complex industrial enterprise.

The complexity of an industrial enterprise in which many thousands of people can work makes it particularly difficult to evaluate or measure the overall technical performance of the company. Indeed, it is not enough to deliver, at the exit of the company, a product or a service whose quality is satisfactory: it is still necessary that this product or service of quality is obtained in the best conditions.

Such an evaluation is desirable to allow effective intervention to improve the technical performance of the company, and to tend towards a performance considered optimal at the time of the evaluation.

This problem arises especially in the context of a transfer of technology and know-how from a pilot company to a developing company. The transfer will take place over a fixed period, for example five years, at the end of which the developing company should have reached the near optimal level of overall technical performance. It is therefore important to be able to periodically, in particular every six months or every year, measure the technical level of a company, and to determine wisely the points that especially require an adaptation and a technical upgrade. In addition, during such a period, the technology of the pilot enterprise evolves and the technical elements to be transferred follow this evolution.

The invention more particularly relates to a water distribution and / or treatment network whose overall technical performance is not limited to the quality of the drinking water supplied but involves many technical parameters such as the search for leaks in the water. the network to reduce losses, or the accuracy of water volumes delivered and billed to users.

The invention therefore aims to provide a method for evaluating and improving the technical performance of an industrial enterprise, network or installation, a complex that allows to understand the global nature of the company and to quantify the technological needs for an improvement in technical performance. According to the invention, the method of evaluating and improving the technical performance of a complex industrial enterprise, in particular a water service, or distribution network, and / or treatment, of water, is characterized in that: - the whole of the technical fields concerned by the company are divided into several functional categories,

- for each functional category, a mapping of trades implemented in this category is defined,

- the level of mastery of each trade is evaluated in comparison with a control considered optimal,

- this assessment is weighted by a degree of criticality reflecting the greater or lesser importance of the profession in question,

- The different weighted assessments are grouped together for all occupations in all categories for an overall assessment, and work is done to improve the less well-honed occupations, in particular by renovating or replacing technical means considered insufficient and / or by transfer of know-how, in order to increase the overall technical performance of the industrial enterprise.

Preferably, an evaluation tool is established comprising a table showing the different occupations according to rows or columns, and different levels of control as well as different degrees of criticality according to columns or rows, the appropriate boxes are determined for the company. considered, at the intersection of rows and columns, and assigns a weighted value to each trade. Advantageously, a circular diagram is established comprising radial lines corresponding to the various occupations and, on each radial line, the weighted value of the trade is taken from the center of the diagram. For a knowledge transfer follow-up, the evaluation tool includes for each business a collection of data including: - basic rules whose application levels are periodically evaluated using cards,

- indicators for monitoring a profession,

- various sheets on services, materials, workstations, training for this profession. Data collection for each trade may also include indicators including:

- the number of days of training of staff for a given period, in particular quarterly; - the percentage of authorized or certified staff according to the positions requiring certification in the company.

To follow the application of the basic rules, we can establish a grid with rows or columns corresponding to the different rules to be respected and columns or lines corresponding to different degrees of application of the rules, we determine the appropriate boxes, for the company concerned, at the intersection of the rows and columns, and an overall evaluation of the application of the basic rules using the grid thus informed.

The industrial enterprise is advantageously divided into several sectors, each sector being concerned by several trades, and the same profession is evaluated according to the same criteria in all the sectors comprising this profession.

The invention also relates to a device for implementing the method, characterized in that it comprises a display target comprising concentric circles whose radius depends on the level of mastery of a trade, or the level of an intervention, and radial lines spaced angularly, corresponding to each trade concerned, the level of control for a trade, or the level of an intervention, being carried from the center of the target, on the radial line corresponding to the trade in question, in the form of a segment whose size corresponds to the evaluated level.

The target may have boundary circles to show the different trades to consider as a priority for an intervention.

Advantageously, the target is made on a plate of transparent material, on which are inscribed, in particular engraved, the concentric circles and the radial lines corresponding to the looms.

According to another possibility, a device for carrying out the method comprises, for each trade, at least one portable computer in which is installed software suitable for displaying, in the form of successive screens, the distribution of the enterprise in functional categories,

- for each functional category, the cartography of the trades,

- for each profession, evaluation sheets, including basic rules, indicators, evaluation criteria, with questions whose answers are to be entered from the computer keyboard by a business reference, the laptop being provided for allow the transmission of the completed forms by wired or wireless, to a central computer that is equipped with software for grouping the information of each trade, to summarize the responses and display the results according to a target, for the decisions to be made and the technical interventions to be made.

The invention also relates to the application of a method or a device, as defined above, to a water service, characterized in that the technical fields concerned by the network are divided into four functional categories: Drinking water, Sanitation, Customers,

Support.

The following professions can be defined for drinking water: Management of the resource; Operation of treatment plants; Electromechanical maintenance; Laboratory and Control; Adductor management; Reservoir management; Flow management ; Maintenance of the secondary network; Leak detection; Realization of connections and works; Network mapping; Renewal of the network.

The mapping of the following occupations can be defined for sanitation: Visit of the network; Network cleaning; Hydraulic knowledge; Maintenance of the sampling and refoulement stations; Operation of treatment plants; Sanitation / environment laboratory; Sanitation network mapping; Realization of connections and works.

The invention consists, apart from the arrangements set out above, in a certain number of other arrangements which will be more explicitly discussed below with reference to an embodiment described with reference to the accompanying drawings, but which is in no way limiting. On these drawings:

Fig. 1 illustrates, in tabular form, the breakdown into functional categories and, for each category, mapping trades according to the method of the invention for the evaluation and improvement of a water service.

Fig. 2 is a summary table of the assessments of the proficiency levels of the different trades for each category.

Fig. 3 is a target grouping the information of FIG. 2 and constituting a decision tool. Fig. 4 is a target illustrating interventions for improvements following the evaluation.

Fig. 5 is a matrix illustrating the division into sectors and trades.

Fig. 6 is an evaluation sheet of the application of basic rules. Fig. 7 is an indicator chart for the follow-up of the mastery of trades, and

Fig.8 is a computer installation diagram for implementing the method of the invention. The complex enterprises covered by the invention are to be understood in a general sense as designating any industrial enterprise encompassing factories or groups of factories, installations, networks, pipelines. The following description relates, by way of non-limiting example, a method of evaluating and improving the technical performance of an industrial enterprise constituted by a water service.

Such an undertaking generally includes one or more drinking water production plants from one or more water resources, a network of user distribution pipelines, a sewage collection network, sewage treatment and treatment, control units, works, and administrative units. For a large urban community of several hundred thousand people, the water company can employ several thousand people.

The final product, consisting of drinking water delivered to users, is of controlled quality. However, meeting quality control can not be a sufficient assessment of the overall technical performance of the company. According to the invention, all of the technical fields concerned by the drinking water production and distribution company are divided into several functional categories.

As visible on Hg. 1, four functional categories 1, 2, 3, 4 are provided as follows: - category 1 = DRINKING WATER,

- category 2 = SANITATION,

- category 3 = CLIENTELE,

- category 4 = SUPPORT.

For each functional category, a mapping of trades implemented in this category is defined, each business including specific services and means.

For category 1 = DRINKING WATER, twelve trades are defined:

1.1 = resource management 1.2 = operation of treatment stations

1.3 = electromechanical maintenance

1.4 = laboratory and control

1.5 = adductor management 1.6 = tank management

1.7 = flow management

1.8 = maintenance of the secondary network

1.9 = search for leaks 1.10. = realization of connections and works

1.11 = network mapping

1.12 = renewal of the network

For category 2 = SANITATION, eight trades are defined: 2.1 = network visit

2.2 = cleaning of the network

2.3 = hydraulic knowledge

2.4 = maintenance of lift and push-back stations

2.5 = operation of treatment plants 2.6 = sanitation / environment laboratory

2.7 = mapping of the sanitation network

2.8 = construction of connections and works

For category 3 = CUSTOMER, seven trades are defined: 3.1 = customer file management

3.2 = park management counters

3.3 = meter readings

3.4 = invoicing / collection / collection

3.5 = customer reception 3.6 = management of new connection files

3.7 = information-communication

For Category 4 = SUPPORT, nine trades are defined:

4.1 = accounting / management control, 4.2 = law / taxation

4.3 = computer science

4.4 = personnel management

4.5 = human resources / training

4.6 = crisis management 4.7 = prevention / health and safety

4.8 = maintenance building / general services

4.9 = logistics vehicles / tools / shop. Thus, for the entire company and the four functional categories, thirty-six trades were defined.

Each trade in a category is assigned a degree of criticality reflecting the importance of the trade for the category in question. The degree of criticality can be established on a scale of 1 to 3, respectively corresponding to: critical; important; not important.

A tool for assessing the mastery of each occupation is established by comparison with a level of control deemed optimal at the time of the evaluation.

A scale of 1 to 6 can be expected corresponding to the following levels of proficiency: very insufficient; insufficient ; way ; satisfactory; very satisfying, or excellent (leadership).

For this evaluation, criteria are established. For example for the management of the meter park:

The level is "very poor" when: - the customer database is unreliable / or incomplete

- the meter models are not adapted to the conditions of use.

The level is "insufficient" when: - there are customers who are not equipped with meters

- the meters are not falsified

- no counter installation procedure is planned.

The level is "medium" when: - it is possible to list all meters installed by manufacturers, diameters, types, years of installation, etc.

- it is possible to list all meters out of order

- the main meters are monitored individually - the meters are replaced according to their age

- an analysis is carried out concerning calibration, replacement.

The level is "satisfactory" when: - the out-of-service meters are replaced quickly

- the customer base is updated whenever a change takes place - the average error of the meter stock is controlled

- counters detected as falsified are replaced and followed

- The meters are calibrated according to consumption.

The level is "very satisfactory" when:

- a certified test bench is present

- consumption curves are established for each category of customer

- a procedure has been put in place for conflicts.

The level is "excellent" (leadership) when:

- is it considered zero defect? (based on the contracts)

- a measurement policy is detailed in a plan.

Evaluation criteria are similarly established for each of the trades. Thus, for each business line, a current level of control is determined using the tool constituted by these evaluation criteria.

The results of the evaluation thus carried out are carried in the appropriate boxes of a table B illustrated in FIG. 2. Table B, or grid, comprises four horizontal zones 5.1 ... 5.4 corresponding to the four functional categories mentioned previously and two vertical zones 5.C, 5.N corresponding to the criticality evaluation, and the current level of 'a job. The horizontal zones are divided into as many lines as trades corresponding to each functional category: twelve lines for part 5.1 corresponding to DRINKING WATER; eight lines for part 5.2 corresponding to SANITATION; seven lines for part 5.3 corresponding to CLIENTELE; and nine lines for part 5.4 corresponding to SUPPORT. The vertical zone 5.C, corresponding to criticality, is divided into three columns, from left to right: critical, important, not very important. Area 5.N located to the right of zone 5.C is divided into six columns corresponding to the six levels of control mentioned above.

The evaluator marks the two boxes at the intersection of the trade line under consideration with the two appropriate columns of criticality and current level. A weighting of the assessment of the level of control is carried out according to the degree of criticality indicated on the same line. The weighting is chosen so as to reduce the effect of a value attributed to the current level of control when the criticality is simply important or not important, without being critical.

The different weighted assessments for all trades in all categories are grouped together for an overall assessment of the business.

Referring to Fig. 3, we can see a device D to visualize the summary of results for all of the company's business lines. The device D comprises a display target 6 constituted by a plate, in particular a disk, having concentric circles 7 whose radius depends on the weighted evaluation of the level of control. Radial straight lines 8 are drawn and spaced angularly, corresponding to each trade concerned. In the example considered, thirty-six radial lines 8 correspond to thirty-six trades. The point of intersection of each radial line with a circle corresponds to a level of mastery of the occupation considered. In the example of FIG. 3, the closer a point is to the center of the target, and the less the corresponding job is properly mastered.

The target is advantageously provided with limit circles 7a, 7b. The level of mastery of a trade is concretized on the radial line corresponding to this trade in the form of a segment starting from the center of the target and whose magnitude corresponds to the level of control; the end of the segment remote from the center is marked by a dot, as shown in FIG. 3. When the representative point lies within the circle 7a, it can be considered that the corresponding trade requires immediate intervention. When the representative points are outside the circle 7b, we can consider that the trades are properly controlled but that an improvement is possible until the last peripheral circle 7c. The points between circles 7a and 7b represent occupations requiring medium-term intervention.

The display target 6 is a tool that allows to visualize clearly and quickly the overall technical level of the complex industrial enterprise. The target 6 is advantageously made of a plate of transparent material on which the circles and the radial lines are etched. The representative points can be worn on this target using a writing instrument, pencil or pen.

In the example of FIG. 3, trades appearing on the periphery of the target are generally well mastered. It is more particularly of:

- 1.2 (operation of treatment plants);

- 1.4 (laboratory and control);

- 1.6 (tank management); - 1.11 (network mapping);

- 3.5 (customer reception);

- 4.1 (accounting and management control).

Trades whose representative points are near the center of the target are less well controlled and include:

- 1.3 (electromechanical maintenance);

- 2.1 (network visits);

- 2.5 (operation of treatment plants);

- 2.7 (mapping of the sanitation network); - 3.1 (client file management);

- 3.6 (management of new connection files);

- 3.7 (information / communication);

- 4.3 (computer science).

Having the overall evaluation appearing on the target of FIG. 3, the company's managers can decide wisely the interventions to be made to improve the overall technical performance.

These interventions will consist in the renovation, installation or replacement of technical means deemed insufficient, such as pump replacement (electromechanical maintenance), improvement or new means implemented for the operation of treatment plants, detection of inaccurate meters. and replacement, installation of meters allowing a record of remote consumption, location and removal of leaks, etc. The interventions may also consist of training sessions and transfers of know-how. These interventions can be visualized as illustrated in FIG. 4 using a target 6a similar to that of FIG. 3. A need or level of intervention is materialized in the form of a segment starting from the center of the target and whose size corresponds to the level of the intervention; the end of the segment remote from the center is marked by a point on the radial line corresponding to the considered craft. The target of FIG. 4 can also be made in a transparent plate, whose circles and radial lines are etched.

A superposition of the control levels carried on a transparent target according to FIG. 3, and planned intervention levels and training carried out on a target according to FIG. 4, reveals whether the planned interventions correspond to the needs. For such a superposition, it suffices to place the target 6 indicated, properly oriented, on the target 6a also indicated. In the case of Fig. 4, the peaks of interventions and training correspond to peaks of needs. The evaluation tool for each business, particularly for the follow-up of know-how transfer, includes several indicators, in addition to the evaluation criteria mentioned above.

Indicators may include ground rules whose application levels are evaluated periodically, especially every six months, these degrees being expressed in%. The basic rules are recorded in a collection or "kit" business presented in the form of cards, either on paper or in computer files.

For example, for the management of the meters, the basic rules can concern: the good knowledge of the stock of existing counters; the number of meters installed each year; the age of the meters for renewal; the size of the meters and their adaptation to the consumption of users; the presence of a measurement laboratory to perform tests and analyzes on failed meters; the use of test benches for statistical verification tests.

In a general way, the basic rules express key points for the mastery of a trade.

Additional indicators include the number of days of training of staff for a given period, including quarterly; the percentage of authorized staff according to the positions; various forms, especially on services, materials, workstations, training for the profession concerned.

The evaluation of the level of proficiency of a profession, in the company, is ensured by at least one business reference that carries out periodic evaluations of the level of control, identifies and details the needs for interventions, and participates in the implementation these interventions, particularly concerning materials and training. For effective evaluation and interventions, a business matrix organization is provided as schematically illustrated in FIG. 5. The enterprise is divided into several sectors, corresponding, for example, to different geographical locations of facilities or factories managed by a geographical operational manager. In Fig. 5, these different sectors correspond to the different vertical columns.

The horizontal lines of the matrix of FIG. 5 correspond to the various trades that can be found in different sectors. For each horizontal line, that is to say for each trade, is provided at least one business reference whose responsibility is transversal and non-hierarchical for the profession in question. The business referent must therefore intervene in the different sectors to assess the mastery of the profession in each sector, and to contribute to a better coordination and a harmonization of the level of mastery of the profession considered in each sector.

The assessment of the overall technical performance of the company, as part of a transfer of technology, may be conducted throughout the duration of the contract. Apart from a transfer of technology, this global evaluation can be carried out continuously in order to maintain the company at the highest level of technical performance.

The evaluation of the application of the basic rules is advantageously carried out using paper cards or electronic cards, such as that shown in FIG. 6 for the operation of treatment plants. This form contains a G-grid with ten lines corresponding to ten basic rules which are recalled in the second column following the number of the basic rule and which are set out below.

1 - The quality and quantity of untreated water at the entrance are evaluated by:

- the definition of the parameters to be checked, the methods to be used and the limit values (take into account the legislation, process limit values, etc., ...), - the recording of these measures for traceability.

2 - Control plans for consumables, suppliers, specifications of technical specifications for the purchase of equipment and instruments (chlorine, coagulants, etc., etc.) are developed.

3 - The company automates the maximum possible and sets up interconnected alarms 24/7 (24 hours on 7 days).

4 - Corrective actions are carried out in case of triggering alarms.

5 - Listings and inventories of all equipment and facilities detailing seniority, operating status, maintenance, etc., ... are established.

6 - The general plan for the maintenance of installations and equipment and the optimization of energy consumption (see proposed products) are necessary. 7 - The company optimizes the treatment processes, dosages, coagulants, activated carbon, ultrafiltrations, etc.

8 - The general plan aims at developing in terms of production capacities, quality parameter improvements and renewal of facilities (aiming at maintaining or decreasing the average age of installations over time).

9 - The communication must be continuous with the sectors upstream and downstream especially in the case of crisis management.

10 - The safety of all personnel is controlled, including the risks associated with the activities by anticipating potential risks.

In Fig.6, the columns of grid G, which follow the basic rules statement, correspond to the possible answers given from left to right:

- not currently applied,

- actions in progress - rather applied,

- well applied and plotted (procedures, indicators),

The results of the evaluations or measurements are recorded in the form of a cross or, in the case of a computer file, a click, in the box located at the intersection of the line considered and the appropriate column.

The overall result for the application of the basic rules according to the fig. 6 can be expressed as a percentage, for example by assigning values, increasing to ten, to boxes in the same row from left to right. By taking the sum of the ten boxes filled and dividing the sum by one hundred, the percentage sought is obtained.

The periodic results can be plotted on a diagram illustrated in FIG. 7 with the ordinate the percentage resulting from the evaluation, and in abscissa the time expressed in quarters. This diagram can be produced on paper or on a computer screen. This allows, in particular, to follow the evolution of a transfer of technology.

Advantageously, as illustrated in FIG. 8, the device for implementing the method comprises, for each business reference, a laptop E1, E2, ... En, in which is installed a software corresponding to the job to be evaluated by the referent. This software is intended to show, for example in the form of successive screens:

- the division of the company into functional categories,

- Business mapping for each functional category, - Scorecards for the business assigned to the business referent, including basic rules, indicators, evaluation criteria, with questions whose answers are to be entered from the keyboard of the business. computer by business reference.

The sheets thus filled are then transmitted by wired or Wi-Fi links, to a central computer Ec equipped with software for grouping the information for each job from the computers E1,

E2, ... En. Ec's software is used to summarize the responses and to display on the screen a target similar to that of Figs. 3 and 4 for the decisions to be made and the interventions to be made. The areas of the target bounded by the lines joining the evaluation points may be in color.

The method and the device for evaluating and improving the technical performance of the complex industrial enterprise, according to the invention, make it possible not only to efficiently ensure a transfer of technology, but also to maintain a complex enterprise at the best technological level. .

Claims

1. Method for evaluating and improving the technical performance of a complex industrial enterprise, in particular a water utility, characterized in that:
- the whole of the technical fields concerned by the company are divided into several functional categories (1 .... 4),
for each functional category, a map of trades implemented in this category is defined (1.1, ... 4.9),
- the level of mastery of each trade is evaluated in comparison with a control considered optimal,
- this evaluation is weighted by a degree of criticality reflecting the greater or lesser importance of the profession in question, - the various weighted assessments are grouped together for all occupations in all categories for an overall assessment, and action is taken to improve the less well-managed trades, in particular by renovation or replacement of technical means deemed insufficient and / or transfer of know-how, in order to increase the overall technical performance of the industrial enterprise.
2. Method according to claim 1, characterized in that it establishes an evaluation tool comprising a table (B) showing the different trades along lines or columns, and different levels of control and different degrees of criticality according to columns or lines, we determine the appropriate boxes, for the considered company, at the intersection of the rows and columns, and we assign a weighted value to each trade.
3. Method according to claim 2, characterized in that one establishes a circular diagram (6,6a) having radial lines (8) corresponding to different trades and, on each radial line, carries the weighted value of the trade to from the center of the diagram.
4. Method according to claim 1, characterized in that, for a follow-up transfer of know-how, the evaluation tool includes for each job a collection of data including:
- basic rules whose application levels are periodically evaluated using sheets, - indicators for monitoring a trade,
- various sheets on services, materials, workstations, training for this profession.
5. Method according to claim 4, characterized in that the collection of data for each business includes indicators including:
- the number of days of training of staff for a given period, in particular quarterly;
- the percentage of authorized or certified staff according to the positions requiring certification in the company.
6. Method according to claim 4 or 5, characterized in that, for the purpose of monitoring the application of the basic rules, a grid (G) is established comprising lines or columns corresponding to the different rules to be respected and columns or lines. corresponding to different degrees of application of the rules, we determine the appropriate boxes, for the company concerned, at the intersection of the rows and columns, and we make an overall evaluation of the application of the basic rules with the help of the grid (G) thus indicated.
7. Method according to any one of the preceding claims, characterized in that the industrial enterprise is divided into several sectors, each sector being concerned by several trades, and in that the same profession is evaluated according to the same criteria in all the sectors comprising this trade.
8. Device for implementing the method according to claim 3, characterized in that it comprises a display target (6,6a) having concentric circles (7) whose radius depends on the level of control of a occupation, or the level of an intervention, and radial straight lines (8) spaced angularly, corresponding to each trade concerned, the level of control for a trade, or the level of an intervention, being carried from the center of the target, on the radial line corresponding to the trade in question, in the form of a segment whose magnitude corresponds to the evaluated level.
9. Device according to claim 8, characterized in that the target (6,6a) has boundary circles (7a, 7b) to show the different trades to be considered in priority for an intervention.
10. Device according to claim 8 or 9, characterized in that the target (6,6a) is formed on a plate of transparent material, on which are inscribed, in particular engraved, the concentric circles (7) and the radial lines ( 8) corresponding to the trades.
11. Device for implementing the method according to any one of claims 1 to 7, characterized in that it comprises, for each trade, at least one laptop (E1, E2, ... En) in which is installed a software adapted to reveal, in the form of successive screens, - the distribution of the company into functional categories,
- for each functional category, the cartography of the trades,
- for each profession, evaluation sheets, including basic rules, indicators, evaluation criteria, with questions whose answers are to be entered from the computer keyboard by a business reference, the laptop being provided for enable the transmission of the completed forms, by wired or wireless connection, to a central computer (Ec) which is equipped with software for grouping the information of each trade, to summarize the responses and display the results according to a target, for the decisions to be made and the technical interventions to be made.
12. Application of a method according to any one of claims 1 to 7, or a device according to any one of claims 8 to 11, to a water service, characterized in that the technical fields concerned by The network is divided into four functional categories: Drinking water, Sanitation, Customers, Support.
13. Application according to claim 12, characterized in that is defined for drinking water, the mapping of the following occupations: Resource management; Operation of treatment plants; Electromechanical maintenance; Laboratory and Control; Adductor management; Reservoir management; Flow management ; Maintenance of the secondary network; Leak detection; Realization of connections and works; Network mapping; Renewal of the network.
14. Application according to claim 12 or 13, characterized in that the mapping is defined for sanitation following trades: Visit the network; Network cleaning; Hydraulic knowledge; Maintenance of the sampling and refoulement stations; Operation of treatment plants; Sanitation / environment laboratory; Sanitation network mapping; Realization of connections and works.
PCT/FR2008/001245 2008-09-05 2008-09-05 Method and device for evaluating and improving the technical performance of a complex industrial business, in particular a water service WO2010026301A1 (en)

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