WO2009037530A3 - Method and apparatus for assisting a representative in a computerized interactive environment - Google Patents

Method and apparatus for assisting a representative in a computerized interactive environment Download PDF

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Publication number
WO2009037530A3
WO2009037530A3 PCT/IB2007/053833 IB2007053833W WO2009037530A3 WO 2009037530 A3 WO2009037530 A3 WO 2009037530A3 IB 2007053833 W IB2007053833 W IB 2007053833W WO 2009037530 A3 WO2009037530 A3 WO 2009037530A3
Authority
WO
WIPO (PCT)
Prior art keywords
representative
supervisor
session
assisting
participants
Prior art date
Application number
PCT/IB2007/053833
Other languages
French (fr)
Other versions
WO2009037530A2 (en
Inventor
Amir Askarov
Original Assignee
Playtech Software Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Playtech Software Limited filed Critical Playtech Software Limited
Priority to PCT/IB2007/053833 priority Critical patent/WO2009037530A2/en
Publication of WO2009037530A2 publication Critical patent/WO2009037530A2/en
Publication of WO2009037530A3 publication Critical patent/WO2009037530A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Data Mining & Analysis (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

A method and apparatus for enabling a supervisor to assist a representative handling sessions with multiple participants. Each session is accompanied by a chat session, and if further attention to a particular participant or a particular subject is required, the supervisor opens or joins a chat session with the participants. Preferably, text entered in the chats session between the representative and the participants is copied into the chat session with the supervisor, so that the supervisor is fully aware of the exchanged information and asked questions.
PCT/IB2007/053833 2007-09-20 2007-09-20 Method and apparatus for assisting a representative in a computerized interactive environment WO2009037530A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/IB2007/053833 WO2009037530A2 (en) 2007-09-20 2007-09-20 Method and apparatus for assisting a representative in a computerized interactive environment

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/IB2007/053833 WO2009037530A2 (en) 2007-09-20 2007-09-20 Method and apparatus for assisting a representative in a computerized interactive environment

Publications (2)

Publication Number Publication Date
WO2009037530A2 WO2009037530A2 (en) 2009-03-26
WO2009037530A3 true WO2009037530A3 (en) 2009-08-27

Family

ID=40468490

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2007/053833 WO2009037530A2 (en) 2007-09-20 2007-09-20 Method and apparatus for assisting a representative in a computerized interactive environment

Country Status (1)

Country Link
WO (1) WO2009037530A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10489028B2 (en) 2016-03-08 2019-11-26 International Business Machines Corporation Drawing a user's attention in a group chat environment

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020073150A1 (en) * 2000-10-17 2002-06-13 Lawrence Wilcock Associating parties with communication sessions
US20030088623A1 (en) * 2001-11-05 2003-05-08 International Business Machines Corporation Collaborative chat system
US20030093533A1 (en) * 2000-08-14 2003-05-15 Ran Ezerzer Call center administration manager
US20050102358A1 (en) * 2003-11-10 2005-05-12 Gold Stuart A. Web page monitoring and collaboration system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030093533A1 (en) * 2000-08-14 2003-05-15 Ran Ezerzer Call center administration manager
US20020073150A1 (en) * 2000-10-17 2002-06-13 Lawrence Wilcock Associating parties with communication sessions
US20030088623A1 (en) * 2001-11-05 2003-05-08 International Business Machines Corporation Collaborative chat system
US20050102358A1 (en) * 2003-11-10 2005-05-12 Gold Stuart A. Web page monitoring and collaboration system

Also Published As

Publication number Publication date
WO2009037530A2 (en) 2009-03-26

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