WO2009004176A2 - Internet communication system with integrated link monitoring and corresponding method - Google Patents
Internet communication system with integrated link monitoring and corresponding method Download PDFInfo
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- WO2009004176A2 WO2009004176A2 PCT/FR2008/000750 FR2008000750W WO2009004176A2 WO 2009004176 A2 WO2009004176 A2 WO 2009004176A2 FR 2008000750 W FR2008000750 W FR 2008000750W WO 2009004176 A2 WO2009004176 A2 WO 2009004176A2
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- monitoring
- communication unit
- service platform
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- reports
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
- H04L43/0811—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking connectivity
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/40—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/10—Active monitoring, e.g. heartbeat, ping or trace-route
Definitions
- the present invention relates to an Internet communication system comprising means for monitoring the operation, as well as a method of monitoring the operation of a communication unit associated with a central unit.
- Internet communication systems comprising an Internet network, a service platform connected to communication units via a telecommunication central spread over the Internet, each communication unit including an associated communication device. to a central unit.
- the service platform is equipped with means making it possible to send a request to the communication unit to trigger a verification of the operation of the communication unit. communication unit and issuing a report that is sent to the service platform by the communication unit. In the absence of a report or upon receipt of a negative report, an alert is triggered by the telecommunication central.
- the queries developed by the service platform are heavy messages that monopolize important computing resources of the service platform so that with existing systems it is not possible to monitor a large number of units of communications. In particular, it is not possible to monitor a communication system accessible to the general public.
- an absence of a monitoring report by the communication unit may result either from a failure of the communication unit or a disturbance in the transmission of the request without relation to the operation of the communication unit.
- the object of the invention is to propose a system allowing the implementation of lightened means while ensuring effective monitoring of the operation of the communication units connected to the telecommunication central.
- an Internet communication system comprising an Internet network, a service platform connected to at least one communication unit via a telecommunication central as well. connected to the Internet network, each communication unit comprising a communication unit associated with the central unit and comprising a monitoring module for automatically and periodically verifying a state of operation of the central unit and for sending to the service platform a monitoring report on the operating state of the central unit, the service platform including means for automatically verifying receipt of monitoring reports from the communication units and trigger an alert when monitoring reveals an abnormal operating condition.
- the central units are integrated with the communication units and the monitoring module ensures a check of the operating state of the central unit before preparing the monitoring report. This ensures total control of the communication channel between the telecommunication central and the user.
- the service platform comprises means for storing successive monitoring reports and triggering an alert according to a change in the monitoring reports.
- this relates to a method implemented by the communication system according to the invention.
- FIG. 1 is a schematic representation of the Internet communication system according to the invention
- FIG. 2 is a schematic representation of the flowchart implemented by the method according to the invention.
- the Internet communication system comprises, in a manner known per se, an Internet network 1 connected to a service platform 30 and to a telecommunication central 2 associated with lines telephone 3 each having a unique identification number and equipped with telephone terminals 4 for connection with communication units 5 of which only one has been shown in the figure.
- Each communication unit 5 comprises a central unit 6 comprising a random access memory 7 and a non-volatile memory such as a flash memory 8.
- the central unit 6 is connected to an Internet communication device such as a router 9 also contained in the communication unit and connected to the telephone line by a telecommunication terminal 10.
- the central unit is in further directly associated with a monitor 11 and a set comprising a keyboard 12 and a mouse 14.
- the communication unit 5 further comprises a loudspeaker 15, a microphone 31 and an Internet camera 32 allowing interactive intervention as will be seen later.
- the communication unit furthermore comprises USB terminals 16 as well as other unrepresented connection elements, in particular an IDE bus allowing the connection of a hard disk, a PCI bus allowing the connection of modules such as a graphics card or a PCI / USB converter, Ethernet terminals for networking with a computer, or the installation of an additional television module or an additional communication extension module, a PCMCIA terminal allowing the establishment of a wireless link card for communication with the corresponding elements, without this enumeration is limiting.
- USB terminals 16 as well as other unrepresented connection elements, in particular an IDE bus allowing the connection of a hard disk, a PCI bus allowing the connection of modules such as a graphics card or a PCI / USB converter, Ethernet terminals for networking with a computer, or the installation of an additional television module or an additional communication extension module, a PCMCIA terminal allowing the establishment of a wireless link card for communication with the corresponding elements, without this enumeration is limiting.
- the communication unit 5 can also be connected to an additional module intended to increase the operating capacities of the communication unit 5.
- the communication unit is connected to a power supply network by a power supply wire 21.
- the service platform 30 is connected to operator computers 38, only one of which has been shown in the figure.
- Each operator-computer 38 is equipped with a mouse 39.
- the method for implementing the illustrated system preferably comprises a first step of configuring the service platform 30 to store in the service platform the identification numbers corresponding to users authorized to access the service. internet network.
- the memory 8 of the communication unit 5 is loaded in the workshop with a program automatically realizing a communication with the platform of services during commissioning of the communication unit 5.
- the service platform 30 performs a line recognition 3 and if an authorized user is detected, the platform service form 30 proceeds to the loading of the memory 8 with an operating system to achieve full access to the Internet and implement applications that may be partially or completely contained in the memory 8 or in the platform of services according to the available memory space.
- the operating system includes a self-diagnostic tool for monitoring the operation of the communication unit 5. In particular, when updates are made to the operating system, they are automatically loaded into the memory 8 in masked time so that the user always has the latest version of the operating system without the user having to intervene in the installation of this latest version.
- each communication unit 5 comprises a monitoring module 17 in the form of a software part of which is integrated into the operating system and another part is integrated in the router 9 to automatically and periodically perform a verification 18 ( FIG. 2) the operation of the communication unit 5, including the central unit 6 it contains, followed by a production 19 of a surveillance report and a sending of the surveillance report to the flat.
- the service platform 30 is equipped with means for carrying out a verification 21 of a reception of the surveillance reports from the communication units 5, and triggering an alert 22 followed by an intervention 23. when surveillance reveals an abnormal operating situation.
- the service platform 30 is preferably equipped with a memory 24 for storing the successive monitoring reports and for triggering a alert based on an evolution of the surveillance reports for example after a lack of several monitoring reports.
- the monitoring module 17 preferably comprises means for detecting a decommissioning of the communication unit and send a decommissioning report to the service platform which no longer ensures a verification of the reception of the surveillance reports until the return to service of this communication unit. This detection of the decommissioning of the communication unit can also be ensured by detecting the sleep of the central unit of the communication unit.
- a repair action is automatically initiated. If an intervention by the operator is necessary, the latter may ask the user for authorization to take full control of the control unit 5 by the operator who then uses the operator-computer 38 to fully process the operator. problem.
- the communication unit has been described with a central unit comprising a non-volatile memory in the form of a flash memory, which makes it possible to produce a communication unit at a very low cost while satisfactorily ensuring connection to the Internet, it is possible to provide more sophisticated communication with a hard drive.
- the central unit can also be separated from the communication unit and associated with it by usual connecting means.
- connecting means such as an Ethernet cable or a Wi-Fi connection.
- monitoring module 17 in the form of integrated software, it can also be implemented as a separate unit connected to the central unit on the one hand and the router on the other hand.
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- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer Security & Cryptography (AREA)
- Environmental & Geological Engineering (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Alarm Systems (AREA)
- Telephonic Communication Services (AREA)
Abstract
According to the invention, the internet communication system includes an internet network (1), a service platform (30) connected to communication units (5) via a telecommunication exchange also connected to the network (1), the communication unit including a monitoring module (17) for carrying out an automatic and periodic monitoring of the operation state of the communication unit and for sending to the service platform (30) monitoring reports on the operation state of the communication unit, the service platform (30) including means for carrying out an automatic monitoring of a reception of the monitoring report from the communication units (5) and for triggering an alarm when the monitoring indicates an abnormal operation condition.
Description
Système de communication Internet avec vérification de liaison intégrée et procédé correspondant. Internet communication system with integrated link verification and corresponding method.
La présente invention concerne un système de communication Internet comprenant des moyens de surveillance de fonctionnement, ainsi qu'un procédé de surveillance de fonctionnement d'une unité de communication associée à une unité centrale.The present invention relates to an Internet communication system comprising means for monitoring the operation, as well as a method of monitoring the operation of a communication unit associated with a central unit.
ARRIERE PLAN DE L'INVENTIONBACKGROUND OF THE INVENTION
On connaît des systèmes de communication Internet comprenant un réseau Internet, une plate-forme de services reliée à des unités de communication par 1 ' intermédiaire d'un central de télécommunication étalement relié au réseau Internet, chaque unité de communication comportant un organe de communication associé à une unité centrale.Internet communication systems are known comprising an Internet network, a service platform connected to communication units via a telecommunication central spread over the Internet, each communication unit including an associated communication device. to a central unit.
Afin de permettre une intervention aussi rapide que possible en cas de défaillance de l'unité de communication, la plate-forme de services est équipée de moyens permettant d'envoyer une requête à l'unité de communication pour déclencher une vérification du fonctionnement de l'unité de communication et l'émission d'un rapport qui est envoyé à la plate-forme de services par l'unité de communication. En l'absence de rapport ou à réception d'un rapport négatif, une alerte est déclenchée par le central de télécommunication.In order to allow intervention as quickly as possible in the event of a failure of the communication unit, the service platform is equipped with means making it possible to send a request to the communication unit to trigger a verification of the operation of the communication unit. communication unit and issuing a report that is sent to the service platform by the communication unit. In the absence of a report or upon receipt of a negative report, an alert is triggered by the telecommunication central.
Les requêtes élaborées par la plate-forme de services sont des messages lourds qui monopolisent des ressources de calcul importantes de la plate-forme de services de sorte qu'avec les systèmes existants il n'est pas possible de surveiller un grand nombre d'unités de communications. En particulier, il n'est pas possible d'assurer une surveillance d'un système de communication accessible au grand public.The queries developed by the service platform are heavy messages that monopolize important computing resources of the service platform so that with existing systems it is not possible to monitor a large number of units of communications. In particular, it is not possible to monitor a communication system accessible to the general public.
En outre, une absence de rapport de surveillance par l'unité de communication peut résulter soit d'une défaillance de l'unité de communication soit d'une pertur-
bation dans la transmission de la requête sans relation avec le fonctionnement de l'unité de communication.In addition, an absence of a monitoring report by the communication unit may result either from a failure of the communication unit or a disturbance in the transmission of the request without relation to the operation of the communication unit.
OBJET DE L'INVENTIONOBJECT OF THE INVENTION
Le but de l ' invention est de proposer un système permettant la mise en œuvre de moyens allégés tout en assurant une surveillance efficace du fonctionnement des unités de communication reliées au central de télécommunication.The object of the invention is to propose a system allowing the implementation of lightened means while ensuring effective monitoring of the operation of the communication units connected to the telecommunication central.
RESUME DE L1INVENTIONSUMMARY OF THE INVENTION 1
En vue de la réalisation de ce but, on propose selon 1 ' invention un système de communication Internet comprenant un réseau Internet, une plate-forme de services reliée à au moins une unité de communication par l'intermédiaire d'un central de télécommunication également relié au réseau Internet, chaque unité de communication comportant un organe de communication associé à l'unité centrale et comportant un module de surveillance pour assurer de façon automatique et périodique une vérification d'un état de fonctionnement de l'unité centrale et pour envoyer vers la plate-forme de services un rapport de surveillance sur l'état de fonctionnement de l'unité centrale, la plate-forme de services comportant des moyens pour assurer une vérification automatique d'une réception de rapports de surveillance en provenance des unités de communication et déclencher une alerte lorsque la surveillance révèle une situation de fonctionnement anormale .In order to achieve this goal, according to the invention, an Internet communication system is proposed comprising an Internet network, a service platform connected to at least one communication unit via a telecommunication central as well. connected to the Internet network, each communication unit comprising a communication unit associated with the central unit and comprising a monitoring module for automatically and periodically verifying a state of operation of the central unit and for sending to the service platform a monitoring report on the operating state of the central unit, the service platform including means for automatically verifying receipt of monitoring reports from the communication units and trigger an alert when monitoring reveals an abnormal operating condition.
On élimine ainsi l'élaboration d'une requête par la plate-forme de services, les moyens mis en œuvre pour assurer une vérification de la réception des rapports de surveillance étant considérablement moins importants que les moyens nécessaires pour élaborer une requête et assurer un contrôle de la réponse à cette requête.This eliminates the development of a request by the platform of services, the means implemented to ensure a verification of the reception of the reports of surveillance being considerably less important than the means necessary to elaborate a request and to ensure a control the answer to this request.
De préférence, les unités centrales sont intégrées aux unités de communication et le module de surveillance assure une vérification de l'état de fonctionnement de l'unité centrale avant d'élaborer le rapport de surveillance. On assure ainsi un contrôle total de la
chaîne de communication entre le central de télécommunication et l'utilisateur.Preferably, the central units are integrated with the communication units and the monitoring module ensures a check of the operating state of the central unit before preparing the monitoring report. This ensures total control of the communication channel between the telecommunication central and the user.
De préférence, la plate-forme de services comporte des moyens pour mémoriser des rapports de surveillance successifs et déclencher une alerte en fonction d'une évolution des rapports de surveillance.Preferably, the service platform comprises means for storing successive monitoring reports and triggering an alert according to a change in the monitoring reports.
Selon un autre aspect de l'invention, celle-ci concerne un procédé mis en œuvre par le système de communication selon l'invention.According to another aspect of the invention, this relates to a method implemented by the communication system according to the invention.
BREVE DESCRIPTION DES DESSINSBRIEF DESCRIPTION OF THE DRAWINGS
D'autres caractéristiques et avantages de l'invention apparaîtront à la lecture de la description qui suit d'un mode de réalisation et de mise en œuvre particuliers non limitatifs en référence aux figures ci- jointes parmi lesquelles :Other features and advantages of the invention will become apparent on reading the following description of a particular nonlimiting embodiment and implementation with reference to the appended figures among which:
- la figure 1 est une vue représentation schématique du système de communication Internet selon 1 ' invention,FIG. 1 is a schematic representation of the Internet communication system according to the invention,
- la figure 2 est une représentation schématique de l'organigramme mis en œuvre par le procédé selon l'invention.FIG. 2 is a schematic representation of the flowchart implemented by the method according to the invention.
DESCRIPTION DETAILLEE DE L'INVENTION En référence à la figure 1, le système de communication Internet selon l'invention comporte de façon connue en soi un réseau Internet 1 relié à une plateforme de services 30 et à un central de télécommunication 2 associé à des lignes téléphoniques 3 ayant chacune un numéro d'identification propre et équipées de bornes téléphoniques 4 permettant une liaison avec des unités de communication 5 dont une seule a été représentée sur la figure.DETAILED DESCRIPTION OF THE INVENTION With reference to FIG. 1, the Internet communication system according to the invention comprises, in a manner known per se, an Internet network 1 connected to a service platform 30 and to a telecommunication central 2 associated with lines telephone 3 each having a unique identification number and equipped with telephone terminals 4 for connection with communication units 5 of which only one has been shown in the figure.
Chaque unité de communication 5 comporte une unité centrale 6 comprenant une mémoire vive 7 et une mémoire non volatile telle qu'une mémoire flash 8. L'unité centrale 6 est reliée à un organe de communication Internet tel qu'un routeur 9 également contenu dans l'unité de communication et relié à la ligne téléphonique par une borne de télécommunication 10. L'unité centrale est en
outre directement associée à un moniteur 11 et à un ensemble comportant un clavier 12 et une souris 14.Each communication unit 5 comprises a central unit 6 comprising a random access memory 7 and a non-volatile memory such as a flash memory 8. The central unit 6 is connected to an Internet communication device such as a router 9 also contained in the communication unit and connected to the telephone line by a telecommunication terminal 10. The central unit is in further directly associated with a monitor 11 and a set comprising a keyboard 12 and a mouse 14.
Dans le mode de réalisation préféré illustré, l'unité de communication 5 comporte en outre un haut- parleur 15, un microphone 31 et une caméra Internet 32 permettant une intervention interactive ainsi qu'il sera vu plus loin.In the preferred embodiment illustrated, the communication unit 5 further comprises a loudspeaker 15, a microphone 31 and an Internet camera 32 allowing interactive intervention as will be seen later.
De préférence, l'unité de communication comporte en outre des bornes USB 16 ainsi que d'autres organes de liaison non représentés, en particulier un bus IDE permettant le branchement d'un disque dur, un bus PCI permettant le branchement de modules tels qu'une carte graphique ou un convertisseur PCI/USB, des bornes Ethernet permettant la mise en réseau avec un ordinateur, ou la mise en place d'un module additionnel de télévision ou d'un module additionnel d'extension de communication, une borne PCMCIA permettant la mise en place d'une carte de liaison sans fil pour une communication avec les éléments correspondants, sans que cette énumération soit limitative .Preferably, the communication unit furthermore comprises USB terminals 16 as well as other unrepresented connection elements, in particular an IDE bus allowing the connection of a hard disk, a PCI bus allowing the connection of modules such as a graphics card or a PCI / USB converter, Ethernet terminals for networking with a computer, or the installation of an additional television module or an additional communication extension module, a PCMCIA terminal allowing the establishment of a wireless link card for communication with the corresponding elements, without this enumeration is limiting.
L'unité de communication 5 peut en outre être reliée à un module additionnel destiné à augmenter les capacités de fonctionnement de l'unité de communication 5.The communication unit 5 can also be connected to an additional module intended to increase the operating capacities of the communication unit 5.
L'unité de communication est reliée à un réseau d'alimentation électrique par un fil d'alimentation 21.The communication unit is connected to a power supply network by a power supply wire 21.
Par ailleurs la plate-forme de services 30 est reliée à des ordinateurs-opérateurs 38 dont un seul a été représenté sur la figure. Chaque ordinateur-opérateur 38 est équipé d'une souris 39.Moreover, the service platform 30 is connected to operator computers 38, only one of which has been shown in the figure. Each operator-computer 38 is equipped with a mouse 39.
En fonctionnement normal le procédé de mise en œuvre du système illustré comporte de préférence une première étape consistant à configurer la plate-forme de services 30 pour mémoriser dans la plate-forme de services les numéros d'identification correspondant à des utilisateurs autorisés à accéder au réseau internet. Parallèlement, la mémoire 8 de l'unité de communication 5 est chargée en atelier avec un programme réalisant automatiquement une mise en communication avec la plate-forme de
services lors de la mise en service de l'unité de communication 5. Lors d'un appel par une unité de communication 5, la plate-forme de services 30 effectue une reconnaissance de ligne 3 et si un utilisateur autorisé est détecté, la plate-forme de services 30 procède au chargement de la mémoire 8 avec un système opératoire permettant de réaliser un accès complet au réseau Internet et de mettre en œuvre des applications qui peuvent être partiellement ou totalement contenues dans la mémoire 8 ou dans la plate-forme de services 30 en fonction de l'espace mémoire disponible. Le système opératoire comporte un outil d' autodiagnostic permettant d'assurer le suivi du fonctionnement de l'unité de communication 5. En particulier, lorsque des mises à jour sont effectuées sur le système opératoire, celles-ci sont automatiquement chargées dans la mémoire 8 en temps masqué afin que l'utilisateur dispose en permanence de la dernière version du système opératoire sans que l'utilisateur doive intervenir dans l'installation de cette dernière version.In normal operation, the method for implementing the illustrated system preferably comprises a first step of configuring the service platform 30 to store in the service platform the identification numbers corresponding to users authorized to access the service. internet network. In parallel, the memory 8 of the communication unit 5 is loaded in the workshop with a program automatically realizing a communication with the platform of services during commissioning of the communication unit 5. During a call by a communication unit 5, the service platform 30 performs a line recognition 3 and if an authorized user is detected, the platform service form 30 proceeds to the loading of the memory 8 with an operating system to achieve full access to the Internet and implement applications that may be partially or completely contained in the memory 8 or in the platform of services according to the available memory space. The operating system includes a self-diagnostic tool for monitoring the operation of the communication unit 5. In particular, when updates are made to the operating system, they are automatically loaded into the memory 8 in masked time so that the user always has the latest version of the operating system without the user having to intervene in the installation of this latest version.
Selon 1 ' invention, chaque unité de communication 5 comporte un module de surveillance 17 sous forme d'un logiciel dont une partie est intégrée au système opératoire et une autre partie est intégrée au routeur 9 pour assurer de façon automatique et périodique une vérification 18 (figure 2) du fonctionnement de l'unité de communication 5, y compris l'unité centrale 6 qu'elle contient, suivie d'une élaboration 19 d'un rapport de surveillance et d'un envoi 20 du rapport de surveillance à la plate-forme de services 30. De son côté la plateforme de services 30 est équipée de moyens pour effectuer une vérification 21 d'une réception des rapports de surveillance en provenance des unités de communication 5, et déclencher une alerte 22 suivie d'une intervention 23 lorsque la surveillance révèle une situation de fonctionnement anormale .According to the invention, each communication unit 5 comprises a monitoring module 17 in the form of a software part of which is integrated into the operating system and another part is integrated in the router 9 to automatically and periodically perform a verification 18 ( FIG. 2) the operation of the communication unit 5, including the central unit 6 it contains, followed by a production 19 of a surveillance report and a sending of the surveillance report to the flat. The service platform 30 is equipped with means for carrying out a verification 21 of a reception of the surveillance reports from the communication units 5, and triggering an alert 22 followed by an intervention 23. when surveillance reveals an abnormal operating situation.
A cet effet, la plate-forme de services 30 est de préférence équipée d'une mémoire 24 pour mémoriser les rapports de surveillance successifs et déclencher une
alerte en fonction d'une évolution des rapports de surveillance par exemple après une absence de plusieurs rapports de surveillance.For this purpose, the service platform 30 is preferably equipped with a memory 24 for storing the successive monitoring reports and for triggering a alert based on an evolution of the surveillance reports for example after a lack of several monitoring reports.
Afin d'éviter le déclenchement d'une alerte lorsqu'une unité de communication est mise hors service de façon volontaire par un utilisateur, par exemple en manoeuvrant un bouton de marche/arrêt, le module de surveillance 17 comporte de préférence des moyens pour détecter une mise hors service de l'unité de communication et envoyer un rapport de mise hors service à la plateforme de services qui n'assure plus une vérification de la réception des rapports de surveillance jusqu'à la remise en service de cette unité de communication. Cette détection de la mise hors service de l'unité de communication peut également être assurée par une détection de la mise en sommeil de l'unité centrale de l'unité de communication.In order to avoid triggering an alarm when a communication unit is voluntarily decommissioned by a user, for example by operating an on / off button, the monitoring module 17 preferably comprises means for detecting a decommissioning of the communication unit and send a decommissioning report to the service platform which no longer ensures a verification of the reception of the surveillance reports until the return to service of this communication unit. This detection of the decommissioning of the communication unit can also be ensured by detecting the sleep of the central unit of the communication unit.
Lorsque la plate-forme de services détecte une panne ou des circonstances pouvant conduire à une panne (par exemple un rapport d'alerte de l'outil d' autodiagnostic du système opératoire) , une action de réparation est lancée de façon automatique. Si une intervention de l'opérateur est nécessaire, celui-ci peut demander à l'utilisateur une autorisation de prise de contrôle total de l'unité de commande 5 par l'opérateur qui utilise alors 1 'ordinateur-opérateur 38 pour traiter entièrement le problème.When the service platform detects a failure or circumstances that could lead to a failure (for example an alert report of the operating system self-diagnostic tool), a repair action is automatically initiated. If an intervention by the operator is necessary, the latter may ask the user for authorization to take full control of the control unit 5 by the operator who then uses the operator-computer 38 to fully process the operator. problem.
Bien entendu, l'invention n'est pas limitée au mode de réalisation et de mise en œuvre décrits et on peut y apporter des variantes de réalisation sans sortir du cadre de 1 ' invention tel que défini par les revendications .Of course, the invention is not limited to the embodiment and implementation described and can be made variants without departing from the scope of the invention as defined by the claims.
En particulier, bien que l'unité de communication ait été décrite avec une unité centrale comportant une mémoire non volatile sous forme d'une mémoire flash, ce qui permet de réaliser une unité de communication à un coût très faible tout en assurant de façon satisfaisante la liaison au réseau Internet, on peut prévoir des unités
de communication plus sophistiquées comportant un disque dur.In particular, although the communication unit has been described with a central unit comprising a non-volatile memory in the form of a flash memory, which makes it possible to produce a communication unit at a very low cost while satisfactorily ensuring connection to the Internet, it is possible to provide more sophisticated communication with a hard drive.
Bien que l'invention ait été illustrée avec une unité de communication 5 dans laquelle est intégrée l'unité centrale 6, l'unité centrale peut également être séparée de l'unité de communication et associée à celle- ci par des moyens de liaison habituels tels qu'un câble Ethernet ou une liaison Wifi.Although the invention has been illustrated with a communication unit 5 in which the central unit 6 is integrated, the central unit can also be separated from the communication unit and associated with it by usual connecting means. such as an Ethernet cable or a Wi-Fi connection.
Bien que 1 ' invention ait été décrite avec un module de surveillance 17 sous forme de logiciel intégré, il peut également être réalisé sous forme d'une unité séparée reliée à l'unité centrale d'une part et au routeur d'autre part.
Although the invention has been described with a monitoring module 17 in the form of integrated software, it can also be implemented as a separate unit connected to the central unit on the one hand and the router on the other hand.
Claims
1. Système de communication Internet comprenant un réseau Internet (1), une plate-forme de services (30) reliée à au moins une unité de communication (5) par l'intermédiaire d'un central de télécommunication (2) également relié au réseau (1) , dans lequel ladite au moins une unité de communication (5) comporte un organe de communication (9) associé à l'unité centrale (6), et un module de surveillance (17) pour assurer de façon automatique et périodique une vérification d'un état de fonctionnement de l'unité de communication et pour envoyer vers la plate-forme de services (30) des rapports sur l'état de fonctionnement de ladite au moins une unité de communication, et dans lequel la plate-forme de services (30) comporte des moyens pour assurer une surveillance automatique d'une réception des rapports de surveillance en provenance de ladite au moins une unité de communication et déclencher une alerte lorsque la surveillance révèle une situation de fonctionnement anormale et la plate-forme de services comporte des moyens (24) pour mémoriser des rapports de surveillance successifs, caractérisé en ce que l'alerte (22) est déclenchée en fonction d'une évolution des rapports de surveillance.An internet communication system comprising an Internet network (1), a service platform (30) connected to at least one communication unit (5) via a telecommunication central (2) also connected to the network (1), wherein said at least one communication unit (5) comprises a communication element (9) associated with the central unit (6), and a monitoring module (17) for automatically and periodically ensuring checking a state of operation of the communication unit and sending to the service platform (30) reports on the operating status of said at least one communication unit, and wherein the platform form of services (30) includes means for automatically monitoring a reception of the monitoring reports from said at least one communication unit and triggering an alert when the monitoring reveals an operating situation abnormal and the service platform comprises means (24) for storing successive monitoring reports, characterized in that the alert (22) is triggered according to a change in monitoring reports.
2. Système de communication selon la revendication 1, caractérisé en ce que l'unité centrale (6) est intégrée à l'unité de communication (5) et le module de surveillance (17) est configuré pour assurer une vérification de l'état de fonctionnement de l'unité centrale (6) .Communication system according to claim 1, characterized in that the central unit (6) is integrated with the communication unit (5) and the monitoring module (17) is configured to provide a state check. operating system of the central unit (6).
3. Système de communication selon la revendication 1, caractérisé en ce que le module de surveillance comporte des moyens de détection d'une mise hors service volontaire de l'unité de communication et pour envoyer un rapport spécial de mise hors service.3. Communication system according to claim 1, characterized in that the monitoring module comprises means for detecting a voluntary decommissioning of the communication unit and for sending a special decommissioning report.
4. Procédé de surveillance d'une liaison entre une plate-forme de services (30) et au moins une unité de communication (5) associée à une unité centrale (6), comportant les étapes de :4. A method of monitoring a link between a service platform (30) and at least one communication (5) associated with a central unit (6), comprising the steps of:
- effectuer une vérification (18) automatique et périodique d'un état de fonctionnement de ladite au moins une unité de communication etperforming an automatic and periodic check (18) of an operating state of said at least one communication unit and
- envoyer vers la plate-forme de services (30) des rapports de surveillance sur l'état de fonctionnement de l'unité de communication, et vérifier que la réception des rapports de surveillance est effectuée dans la plateforme de services (30) ,- sending to the service platform (30) monitoring reports on the state of operation of the communication unit, and verifying that the reception of the monitoring reports is carried out in the service platform (30),
- mémoriser les rapports de surveillance successifs dans la plate-forme de services (30) ; caractérisé en ce qu'une alerte (22) est déclenchée en fonction d'une évolution des rapports de surveillance .- memorize the successive monitoring reports in the service platform (30); characterized in that an alert (22) is triggered based on an evolution of the monitoring reports.
5. Procédé de surveillance selon la revendication 4, caractérisé en ce qu'il comporte l'étape de détecter une mise hors service volontaire d'une unité de communication (5) et une élaboration d'un rapport spécial de mise hors service. 5. Monitoring method according to claim 4, characterized in that it comprises the step of detecting a voluntary decommissioning of a communication unit (5) and preparation of a special report of decommissioning.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| FR0704037 | 2007-06-06 | ||
| FR0704037A FR2917256B1 (en) | 2007-06-06 | 2007-06-06 | INTERNET COMMUNICATION SYSTEM WITH INTEGRATED LINK VERIFICATION AND CORRESPONDING METHOD |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| WO2009004176A2 true WO2009004176A2 (en) | 2009-01-08 |
| WO2009004176A3 WO2009004176A3 (en) | 2009-07-30 |
Family
ID=38981001
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/FR2008/000750 WO2009004176A2 (en) | 2007-06-06 | 2008-06-03 | Internet communication system with integrated link monitoring and corresponding method |
Country Status (2)
| Country | Link |
|---|---|
| FR (1) | FR2917256B1 (en) |
| WO (1) | WO2009004176A2 (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109547255A (en) * | 2018-12-05 | 2019-03-29 | 合肥卓瑞信息技术有限公司 | A kind of IT operation management equipment fault early-warning system for prompting |
| CN110493070A (en) * | 2018-05-15 | 2019-11-22 | 深圳市尚云互联技术有限公司 | Suspension notification method and its application system |
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| US6405250B1 (en) * | 1999-01-25 | 2002-06-11 | Lucent Technologies Inc. | Network management system based on passive monitoring and proactive management for formulation behavior state transition models |
| US20040168109A1 (en) * | 2003-01-24 | 2004-08-26 | Masaaki Ogura | Efficient remote management of devices by accurately removing abnormal condition reports |
| US20060176167A1 (en) * | 2005-01-25 | 2006-08-10 | Laser Shield Systems, Inc. | Apparatus, system, and method for alarm systems |
| WO2006102487A1 (en) * | 2005-03-24 | 2006-09-28 | Jumpnode Systems Llc | Network, system, and application monitoring |
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- 2008-06-03 WO PCT/FR2008/000750 patent/WO2009004176A2/en active Application Filing
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US6405250B1 (en) * | 1999-01-25 | 2002-06-11 | Lucent Technologies Inc. | Network management system based on passive monitoring and proactive management for formulation behavior state transition models |
| US20040168109A1 (en) * | 2003-01-24 | 2004-08-26 | Masaaki Ogura | Efficient remote management of devices by accurately removing abnormal condition reports |
| US20060176167A1 (en) * | 2005-01-25 | 2006-08-10 | Laser Shield Systems, Inc. | Apparatus, system, and method for alarm systems |
| WO2006102487A1 (en) * | 2005-03-24 | 2006-09-28 | Jumpnode Systems Llc | Network, system, and application monitoring |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN110493070A (en) * | 2018-05-15 | 2019-11-22 | 深圳市尚云互联技术有限公司 | Suspension notification method and its application system |
| CN109547255A (en) * | 2018-12-05 | 2019-03-29 | 合肥卓瑞信息技术有限公司 | A kind of IT operation management equipment fault early-warning system for prompting |
Also Published As
| Publication number | Publication date |
|---|---|
| FR2917256B1 (en) | 2011-08-05 |
| WO2009004176A3 (en) | 2009-07-30 |
| FR2917256A1 (en) | 2008-12-12 |
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