WO2008061096A3 - System and method of dynamically prioritized electronic mail graphical user interface, and measuring email productivity and collaboration trends - Google Patents

System and method of dynamically prioritized electronic mail graphical user interface, and measuring email productivity and collaboration trends Download PDF

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Publication number
WO2008061096A3
WO2008061096A3 PCT/US2007/084567 US2007084567W WO2008061096A3 WO 2008061096 A3 WO2008061096 A3 WO 2008061096A3 US 2007084567 W US2007084567 W US 2007084567W WO 2008061096 A3 WO2008061096 A3 WO 2008061096A3
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WO
WIPO (PCT)
Prior art keywords
electronic communications
productivity
user interface
graphical user
users
Prior art date
Application number
PCT/US2007/084567
Other languages
French (fr)
Other versions
WO2008061096A2 (en
Inventor
Manish Chander Sood
Cheng-Rong Ruan
Alain Oberrotman
Original Assignee
Mail Corp C
Manish Chander Sood
Cheng-Rong Ruan
Alain Oberrotman
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mail Corp C, Manish Chander Sood, Cheng-Rong Ruan, Alain Oberrotman filed Critical Mail Corp C
Publication of WO2008061096A2 publication Critical patent/WO2008061096A2/en
Publication of WO2008061096A3 publication Critical patent/WO2008061096A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Marketing (AREA)
  • Data Mining & Analysis (AREA)
  • Economics (AREA)
  • Computer Hardware Design (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

A system and method for managing electronic communications more effectively utilizes electronic communications. The method assigns a prioritization score and category to each electronic communication so that a user can more effectively manage the communications. The user interacts with a graphical user interface to effectively manage electronic communications. The system arranges and displays the electronic communications according to prioritization scores and categories, and includes interactive modules to override a system assigned prioritization scores and assign any score or category the user selects. The method also measures productivity of users as a function of at least three different metrics, a decision-making metric; a communication metric; and a processing metric, and takes into account prioritization scores and the amount of time it takes users to effectively utilize the electronic communications. The method also generates reports of the productivity of individual users, and the productivity of relationships between multiple users of electronic communications.
PCT/US2007/084567 2006-11-10 2007-11-13 System and method of dynamically prioritized electronic mail graphical user interface, and measuring email productivity and collaboration trends WO2008061096A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US86533806P 2006-11-10 2006-11-10
US60/865,338 2006-11-10

Publications (2)

Publication Number Publication Date
WO2008061096A2 WO2008061096A2 (en) 2008-05-22
WO2008061096A3 true WO2008061096A3 (en) 2008-11-27

Family

ID=39402440

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/084567 WO2008061096A2 (en) 2006-11-10 2007-11-13 System and method of dynamically prioritized electronic mail graphical user interface, and measuring email productivity and collaboration trends

Country Status (1)

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WO (1) WO2008061096A2 (en)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8341232B2 (en) 2009-09-30 2012-12-25 Bank Of America Corporation Relationship identification based on email traffic
US8458224B2 (en) 2009-09-30 2013-06-04 Bank Of America Corporation Auditing search requests in a relationship analysis system
US8856135B2 (en) 2009-09-30 2014-10-07 Bank Of America Corporation Intelligent sorting and correlation of email traffic
GB2474126A (en) * 2009-09-30 2011-04-06 Bank Of America Relationship classification based upon email traffic
US8271597B2 (en) 2009-09-30 2012-09-18 Bank Of America Corporation Intelligent derivation of email addresses
US8635291B2 (en) 2011-02-18 2014-01-21 Blackberry Limited Communication device and method for overriding a message filter
US9450902B2 (en) 2014-05-30 2016-09-20 Apple Inc. Method and system for marking email threads
US10073826B2 (en) 2016-06-30 2018-09-11 Microsoft Technology Licensing, Llc Providing action associated with event detected within communication

Citations (11)

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US6282435B1 (en) * 1997-09-26 2001-08-28 Sun Microsytems Inc. Graphical user interface for a portable telephone
WO2001069432A2 (en) * 2000-03-16 2001-09-20 Microsoft Corporation Priorities generation and management
US6327046B1 (en) * 1997-08-29 2001-12-04 Sharp Kabushiki Kaisha Electronic mail processing apparatus and method therefor
US20020054117A1 (en) * 2000-03-16 2002-05-09 Van Dantzich Maarten R. Scope user interface for displaying the priorities and properties of multiple informational items
US6396513B1 (en) * 1996-05-14 2002-05-28 At&T Corp. Electronic message sorting and notification system
US20020144026A1 (en) * 2001-04-03 2002-10-03 Dunlap Kendra L. System and method for automatically selecting a digital sending functionality
US20020188683A1 (en) * 1996-05-31 2002-12-12 Microsoft Corporation System and method for composing, processing, and organizing electronic mail message items
US20030046421A1 (en) * 2000-12-12 2003-03-06 Horvitz Eric J. Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system
US20030065779A1 (en) * 2001-09-28 2003-04-03 Dale Malik Methods and systems for a communications and information resource manager
US20030187937A1 (en) * 2002-03-28 2003-10-02 Yao Timothy Hun-Jen Using fuzzy-neural systems to improve e-mail handling efficiency
US20070143472A1 (en) * 2005-12-21 2007-06-21 International Business Machines Corporation Method for improving the efficiency and effectiveness of instant messaging based on monitoring user activity

Patent Citations (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6396513B1 (en) * 1996-05-14 2002-05-28 At&T Corp. Electronic message sorting and notification system
US20020188683A1 (en) * 1996-05-31 2002-12-12 Microsoft Corporation System and method for composing, processing, and organizing electronic mail message items
US6327046B1 (en) * 1997-08-29 2001-12-04 Sharp Kabushiki Kaisha Electronic mail processing apparatus and method therefor
US6282435B1 (en) * 1997-09-26 2001-08-28 Sun Microsytems Inc. Graphical user interface for a portable telephone
WO2001069432A2 (en) * 2000-03-16 2001-09-20 Microsoft Corporation Priorities generation and management
US20020054117A1 (en) * 2000-03-16 2002-05-09 Van Dantzich Maarten R. Scope user interface for displaying the priorities and properties of multiple informational items
US20030046421A1 (en) * 2000-12-12 2003-03-06 Horvitz Eric J. Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system
US20020144026A1 (en) * 2001-04-03 2002-10-03 Dunlap Kendra L. System and method for automatically selecting a digital sending functionality
US20030065779A1 (en) * 2001-09-28 2003-04-03 Dale Malik Methods and systems for a communications and information resource manager
US20030187937A1 (en) * 2002-03-28 2003-10-02 Yao Timothy Hun-Jen Using fuzzy-neural systems to improve e-mail handling efficiency
US20070143472A1 (en) * 2005-12-21 2007-06-21 International Business Machines Corporation Method for improving the efficiency and effectiveness of instant messaging based on monitoring user activity

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Publication number Publication date
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