WO2007121237A2 - Recommandation de reponse et constructeur de protocole pour un systeme de gestion d'appels - Google Patents

Recommandation de reponse et constructeur de protocole pour un systeme de gestion d'appels Download PDF

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Publication number
WO2007121237A2
WO2007121237A2 PCT/US2007/066426 US2007066426W WO2007121237A2 WO 2007121237 A2 WO2007121237 A2 WO 2007121237A2 US 2007066426 W US2007066426 W US 2007066426W WO 2007121237 A2 WO2007121237 A2 WO 2007121237A2
Authority
WO
WIPO (PCT)
Prior art keywords
protocol
call
handling system
call handling
information
Prior art date
Application number
PCT/US2007/066426
Other languages
English (en)
Other versions
WO2007121237A3 (fr
Inventor
Christopher Michael Salafia
Jeremy Edward Turk
Original Assignee
Powerphone
Salafia, Philip M.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Powerphone, Salafia, Philip M. filed Critical Powerphone
Publication of WO2007121237A2 publication Critical patent/WO2007121237A2/fr
Publication of WO2007121237A3 publication Critical patent/WO2007121237A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Manipulator (AREA)

Abstract

La présente invention concerne des systèmes et procédées destinés à la gestion d'appels. Dans un mode de réalisation de l'invention, un système de gestion d'appels est configuré pou gérer une variété d'appels concernant des urgences et/ou des non urgences. Le système de gestion d'appel peut permettre la reconnaissance d'une information d'appel reçue et la réponse à celle-ci. Le système de gestion d'appels comprend une interface d'appel configurée pour recevoir l'information d'appel. Un processeur est couplé en liaison de communication à l'interface d'appel et configuré pour traiter l'information d'appel afin d'initier un protocole. Ce protocole peut, lorsqu'il progresse, être utilisé pour générer des données à utiliser dans un système CAO. Le système CAO peut par la suite répartir les répondeurs en fonction des données générées. Le système de gestion d'appels comprend un composant de recommandation qui recommande un type de répartition et une évaluation du risque. Le système de gestion d'appels comprend également un composant de construction qui permet la génération de protocoles.
PCT/US2007/066426 2006-04-11 2007-04-11 Recommandation de reponse et constructeur de protocole pour un systeme de gestion d'appels WO2007121237A2 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US74461806P 2006-04-11 2006-04-11
US74462006P 2006-04-11 2006-04-11
US60/744,620 2006-04-11
US60/744,618 2006-04-11

Publications (2)

Publication Number Publication Date
WO2007121237A2 true WO2007121237A2 (fr) 2007-10-25
WO2007121237A3 WO2007121237A3 (fr) 2008-12-24

Family

ID=38610357

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/066426 WO2007121237A2 (fr) 2006-04-11 2007-04-11 Recommandation de reponse et constructeur de protocole pour un systeme de gestion d'appels

Country Status (1)

Country Link
WO (1) WO2007121237A2 (fr)

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2017112392A1 (fr) 2015-12-23 2017-06-29 Clawson Jeffrey J Diagnostic de localisateur pour une répartition d'urgence
US10699548B2 (en) 2018-04-19 2020-06-30 Jeffrey J. Clawson Expedited dispatch protocol system and method
US11910471B2 (en) 2021-04-23 2024-02-20 Priority Dispatch Corp. System and method for emergency dispatch
US11937160B2 (en) 2021-04-23 2024-03-19 Priority Dispatch Corporation System and method for emergency dispatch

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030195394A1 (en) * 2002-04-16 2003-10-16 Medical Priority Consultants, Inc. Method and system for integrating a computer aided dispatch system with an emergency medical dispatch protocol

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030195394A1 (en) * 2002-04-16 2003-10-16 Medical Priority Consultants, Inc. Method and system for integrating a computer aided dispatch system with an emergency medical dispatch protocol

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2017112392A1 (fr) 2015-12-23 2017-06-29 Clawson Jeffrey J Diagnostic de localisateur pour une répartition d'urgence
EP3394826A4 (fr) * 2015-12-23 2019-06-19 Jeffrey J. Clawson Diagnostic de localisateur pour une répartition d'urgence
US10657614B2 (en) 2015-12-23 2020-05-19 Jeffrey J. Clawson Locator diagnostic system for emergency dispatch
US10699548B2 (en) 2018-04-19 2020-06-30 Jeffrey J. Clawson Expedited dispatch protocol system and method
US11910471B2 (en) 2021-04-23 2024-02-20 Priority Dispatch Corp. System and method for emergency dispatch
US11937160B2 (en) 2021-04-23 2024-03-19 Priority Dispatch Corporation System and method for emergency dispatch

Also Published As

Publication number Publication date
WO2007121237A3 (fr) 2008-12-24

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