WO2007115116B1 - Methods and systems for implementing an integrated user assist device - Google Patents

Methods and systems for implementing an integrated user assist device

Info

Publication number
WO2007115116B1
WO2007115116B1 PCT/US2007/065535 US2007065535W WO2007115116B1 WO 2007115116 B1 WO2007115116 B1 WO 2007115116B1 US 2007065535 W US2007065535 W US 2007065535W WO 2007115116 B1 WO2007115116 B1 WO 2007115116B1
Authority
WO
WIPO (PCT)
Prior art keywords
computer
memory device
affected
external peripheral
peripheral memory
Prior art date
Application number
PCT/US2007/065535
Other languages
French (fr)
Other versions
WO2007115116A3 (en
WO2007115116A2 (en
Inventor
Chang-Wei Chung
Yih-Shiou Jiang
Original Assignee
Trend Micro Inc
Chang-Wei Chung
Yih-Shiou Jiang
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Trend Micro Inc, Chang-Wei Chung, Yih-Shiou Jiang filed Critical Trend Micro Inc
Publication of WO2007115116A2 publication Critical patent/WO2007115116A2/en
Publication of WO2007115116A3 publication Critical patent/WO2007115116A3/en
Publication of WO2007115116B1 publication Critical patent/WO2007115116B1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/14—Network architectures or network communication protocols for network security for detecting or protecting against malicious traffic
    • H04L63/1441—Countermeasures against malicious traffic
    • H04L63/145—Countermeasures against malicious traffic the attack involving the propagation of malware through the network, e.g. viruses, trojans or worms
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/50—Monitoring users, programs or devices to maintain the integrity of platforms, e.g. of processors, firmware or operating systems
    • G06F21/57—Certifying or maintaining trusted computer platforms, e.g. secure boots or power-downs, version controls, system software checks, secure updates or assessing vulnerabilities
    • G06F21/577—Assessing vulnerabilities and evaluating computer system security
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/40—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Hardware Design (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computing Systems (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Virology (AREA)
  • Telephonic Communication Services (AREA)
  • Measuring And Recording Apparatus For Diagnosis (AREA)
  • Debugging And Monitoring (AREA)

Abstract

A computer-implemented method for remedying a computer problem for an affected computer using a USB-based integrated user assist device (IUAD). The IUAD includes an operating system and a health check application to enable the affected computer to boot up and to perform a plurality of health checks and provide a report. Facilities are also included to execute a VOIP application or a remote assist application to assist the user to remedy the computer problem.

Claims

receive y e n erna iona ureau on 24 September 2008What is claimed is:
1. A computer-implemented method for remedying a computer problem for an affected computer using an external peripheral memory device, said external peripheral memory device being external to said affected computer, the method comprising: loading an operating system from said external peripheral memory device to said affected computer; executing said operating system on said affected computer; executing a health check on said affected computer using a health check application that is provided with said external peripheral memory device, said health check performing a plurality of checks on said affected computer to attempt to detect a cause of said computer problem; creating a report from said heath check application based on said health check; executing a VOIP (voice-over-IP) application using at least one of said affected computer and said external peripheral memory device, said VOIP application being included in said external peripheral memory device; and establishing a voice call, using at least said VOIP application and said affected computer, between a user of said affected computer and a support personnel to allow said user of said affected computer and said support personnel to converse.
2. The method of claim 1 wherein said external peripheral memory device represents a USB flash memory device.
3. The method of claim 1 wherein said operating system represents a Linux operating system.
4. The method of claim 1 wherein said VOIP (voice-over-IP) application is executed directly from said external peripheral memory device for performing said establishing said voice call.
5. The method of claim 1 further comprising executing a remote assistant application to provide said report to said support personnel.
6. The method of claim 1 wherein said affected computer represents a Windows- based computer system.
7. A computer-implemented method for remedying a computer problem for an affected computer using an external peripheral memory device, said external peripheral memory device being external to said affected computer, the method comprising: automatically loading an operating system from said external peripheral memory device to said affected computer; automatically executing said operating system on said affected computer; automatically executing a health check on said affected computer using a health check application that is provided with said external peripheral memory device, said health check performing a plurality of checks on said affected computer to attempt to detect a cause of said computer problem; automatically executing a VOIP (voice-over-IP) application using at least one of said affected computer and said external peripheral memory device, said VOEP application being included in said external peripheral memory device; and automatically establishing a voice call, using at least said VOD? application and said affected computer, between a user of said affected computer and a support personnel to allow said user of said affected computer and said support personnel to converse.
8. The method of claim 7 wherein said external peripheral memory device represents a USB flash memory device.
9. The method of claim 7 wherein said operating system represents a Linux operating system.
10. The method of claim 7 wherein said VOD? (voice-over-IP) application is executed directly from said external peripheral memory device for performing said establishing said voice call.
11. The method of claim 7 further comprising executing a remote assistant application to provide said report to said support personnel.
12. The method of claim 7 wherein said affected computer represents a Windows- based computer system.
13. An external peripheral memory device having computer readable code embodied therein, said computer readable code being configured to remedy a computer problem for an affected computer, said external peripheral memory device being external to said affected computer, said external peripheral memory device comprising: computer readable code for automatically loading an operating system from said external peripheral memory device; computer readable code for automatically executing said operating system on said affected computer; computer readable code for automatically executing a health check on said affected computer using a health check application that is provided with said external
13 peripheral memory device, said health check performing a plurality of checks on said affected computer to attempt to detect a cause of said computer problem; computer readable code for automatically executing a VOIP (voice-over-IP) application using at least one of said affected computer and said external peripheral memory device, said VOIP application being included in said external peripheral memory device; and computer readable code for automatically establishing a voice call, using at least said VOIP application and said affected computer, between a user of said affected computer and a support personnel to allow said user of said affected computer and said support personnel to converse.
14. The integrated user assist device of claim 13 wherein said external peripheral memory device represents a USB flash memory device.
15. The integrated user assist device of claim 13 wherein said operating system represents a Linux operating system.
16. The integrated user assist device of claim 13 wherein said VOIP (voice-over- IP) application is configured to be executed directly from said external peripheral memory device for performing said establishing said voice call.
17. The integrated user assist device of claim 13 further comprising computer readable code for executing a remote assistant application to provide said report to said support personnel.
18. The integrated user assist device of claim 13 wherein said affected computer represents a Windows-based computer system.
14
PCT/US2007/065535 2006-03-29 2007-03-29 Methods and systems for implementing an integrated user assist device WO2007115116A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US39427406A 2006-03-29 2006-03-29
US11/394,274 2006-03-29

Publications (3)

Publication Number Publication Date
WO2007115116A2 WO2007115116A2 (en) 2007-10-11
WO2007115116A3 WO2007115116A3 (en) 2008-11-06
WO2007115116B1 true WO2007115116B1 (en) 2008-12-18

Family

ID=38564222

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/065535 WO2007115116A2 (en) 2006-03-29 2007-03-29 Methods and systems for implementing an integrated user assist device

Country Status (1)

Country Link
WO (1) WO2007115116A2 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9167002B2 (en) 2013-08-15 2015-10-20 Microsoft Technology Licensing, Llc Global platform health management
EP3182320B1 (en) * 2015-12-18 2019-10-23 Airbus Cybersecurity GmbH Technique for inspecting a host computer

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6347275B1 (en) * 1999-05-31 2002-02-12 Isuzu Motors Limited Method and apparatus for attenuating torsional vibration in drive train in vehicle

Also Published As

Publication number Publication date
WO2007115116A3 (en) 2008-11-06
WO2007115116A2 (en) 2007-10-11

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