WO2007057569A3 - Procede et systeme de traitement informatise d'informations relatives a une communication telephonique - Google Patents

Procede et systeme de traitement informatise d'informations relatives a une communication telephonique Download PDF

Info

Publication number
WO2007057569A3
WO2007057569A3 PCT/FR2006/002533 FR2006002533W WO2007057569A3 WO 2007057569 A3 WO2007057569 A3 WO 2007057569A3 FR 2006002533 W FR2006002533 W FR 2006002533W WO 2007057569 A3 WO2007057569 A3 WO 2007057569A3
Authority
WO
WIPO (PCT)
Prior art keywords
site
telephone communication
request
processing information
dependent
Prior art date
Application number
PCT/FR2006/002533
Other languages
English (en)
Other versions
WO2007057569A2 (fr
Inventor
Jean-Luc Bogros
Laurent Bourretere
Original Assignee
Upsale
Jean-Luc Bogros
Laurent Bourretere
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Upsale, Jean-Luc Bogros, Laurent Bourretere filed Critical Upsale
Priority to US12/094,157 priority Critical patent/US20090067610A1/en
Priority to EP06831130A priority patent/EP2013843A2/fr
Priority to CA002630279A priority patent/CA2630279A1/fr
Publication of WO2007057569A2 publication Critical patent/WO2007057569A2/fr
Publication of WO2007057569A3 publication Critical patent/WO2007057569A3/fr
Priority to TNP2008000226A priority patent/TNSN08226A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)

Abstract

Procédé de traitement informatisé d'informations relatives à une communication téléphonique entre un premier site Sl dit de traitement et un deuxième site S2 dit correspondant, comprenant d'une part, une génération d'une donnée de type URL, à partir d'informations dépendant de ladite communication téléphonique ; et d'autre part au moins une itération des étapes suivantes : émission, depuis ledit premier site Sl à travers un réseau informatique vers un troisième site S3, d'une requête dépendant de la donnée générée ; à réception de cette requête, déclenchement et réalisation d'opérations dites d'intégration, comprenant au moins un traitement de données dépendant de la requête émise. Le procédé et le système selon l'invention peuvent être appliqués à toutes sortes de communications téléphoniques, dans le cas d'une campagne d'appels ou des communications professionnelles ou privés. Ils peuvent être utilisés dans un centre d'appel ou dans des entreprises privées ou publiques ou bien même dans un lieu privé.
PCT/FR2006/002533 2005-11-18 2006-11-17 Procede et systeme de traitement informatise d'informations relatives a une communication telephonique WO2007057569A2 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
US12/094,157 US20090067610A1 (en) 2005-11-18 2006-11-17 Method and system for computer processing information on a telephone communication
EP06831130A EP2013843A2 (fr) 2005-11-18 2006-11-17 Procede et systeme de traitement informatise d'informations relatives a une communication telephonique
CA002630279A CA2630279A1 (fr) 2005-11-18 2006-11-17 Procede et systeme de traitement informatise d'informations relatives a une communication telephonique
TNP2008000226A TNSN08226A1 (fr) 2005-11-18 2008-05-16 Procede et système de traitement informatise d informations relatives a une communication telephonique

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FR0511681 2005-11-18
FR0511681A FR2893736B1 (fr) 2005-11-18 2005-11-18 Procede et systeme de traitement informatise d'informations relatives a une communication telephonique

Publications (2)

Publication Number Publication Date
WO2007057569A2 WO2007057569A2 (fr) 2007-05-24
WO2007057569A3 true WO2007057569A3 (fr) 2007-08-09

Family

ID=36694331

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/FR2006/002533 WO2007057569A2 (fr) 2005-11-18 2006-11-17 Procede et systeme de traitement informatise d'informations relatives a une communication telephonique

Country Status (7)

Country Link
US (1) US20090067610A1 (fr)
EP (1) EP2013843A2 (fr)
CA (1) CA2630279A1 (fr)
FR (1) FR2893736B1 (fr)
MA (1) MA30141B1 (fr)
TN (1) TNSN08226A1 (fr)
WO (1) WO2007057569A2 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080021920A1 (en) * 2004-03-25 2008-01-24 Shapiro Saul M Memory content generation, management, and monetization platform
GB2569772B (en) 2017-10-11 2023-01-18 Pci Pal U K Ltd Processing sensitive information over VOIP

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5633924A (en) * 1993-09-30 1997-05-27 Lucent Technologies Inc. Telecommunication network with integrated network-wide automatic call distribution
US6141413A (en) * 1999-03-15 2000-10-31 American Tel-A-System, Inc. Telephone number/Web page look-up apparatus and method
CA2330365A1 (fr) * 2000-02-08 2001-08-08 Paul Fischer Fourniture de donnees de client a un agent de systeme automatique de distribution d'appels
US20040208134A1 (en) * 1997-02-10 2004-10-21 Igor Neyman Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
EP1509032A2 (fr) * 2003-08-21 2005-02-23 Nortel Networks Limited Gestion des files d'attente dans des centres d'appels
US20050063530A1 (en) * 2002-09-16 2005-03-24 Sprint Communications Company, L.P. Information transfer to a call agent using a portal system

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5164983A (en) * 1991-01-28 1992-11-17 American Telephone & Telegraph Company Telemarketing complex performance management system

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5633924A (en) * 1993-09-30 1997-05-27 Lucent Technologies Inc. Telecommunication network with integrated network-wide automatic call distribution
US20040208134A1 (en) * 1997-02-10 2004-10-21 Igor Neyman Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6141413A (en) * 1999-03-15 2000-10-31 American Tel-A-System, Inc. Telephone number/Web page look-up apparatus and method
CA2330365A1 (fr) * 2000-02-08 2001-08-08 Paul Fischer Fourniture de donnees de client a un agent de systeme automatique de distribution d'appels
US20050063530A1 (en) * 2002-09-16 2005-03-24 Sprint Communications Company, L.P. Information transfer to a call agent using a portal system
EP1509032A2 (fr) * 2003-08-21 2005-02-23 Nortel Networks Limited Gestion des files d'attente dans des centres d'appels

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP2013843A2 *

Also Published As

Publication number Publication date
EP2013843A2 (fr) 2009-01-14
FR2893736B1 (fr) 2008-12-26
TNSN08226A1 (fr) 2009-10-30
CA2630279A1 (fr) 2007-05-24
FR2893736A1 (fr) 2007-05-25
US20090067610A1 (en) 2009-03-12
MA30141B1 (fr) 2009-01-02
WO2007057569A2 (fr) 2007-05-24

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