WO2007017966A1

WO2007017966A1 - Facility user responding system

Info

Publication number: WO2007017966A1
Application number: PCT/JP2006/303562
Authority: WO
Inventors: Hideto Okamura
Original assignee: Totoku Electric Co., Ltd.
Priority date: 2005-08-05
Filing date: 2006-02-27
Publication date: 2007-02-15
Also published as: JP2007041981A

Abstract

In a facility user responding system, a user terminal, as carried by the user of facilities, is provided with an interactive radio tag to perform both a wave transmission of terminal identification information and a wave reception of guide area identification information. When the user comes into one detection area so that a user detection device of the detection area receives the electric wave of the terminal identification information of the user terminal carried by the user, the user detection device reports the presence of the user to a flow analysis data collection device. When the user goes into another guide area so that the user terminal receives the electric wave of the guide area identification information from a guide instruction device existing in that guide area, the user terminal reports the guide information, as responding to that guide area identification information, to the user. The facilities user responding system grasps the flowing situations of visitors of museums or art museums, and provides the guide information on exhibits.

Description

Specification

Facility user support system

Technical field

[0001] The present invention relates to a facility user system, and more specifically, a facility capable of both collecting data for analyzing the flow of facility users and providing guidance information to facility users. It relates to a user support system.

Background art

[0002] Conventionally, a user terminal in which a facility user carries a user terminal that transmits terminal identification information by radio wave, and a user detection device installed in each of a plurality of detection areas in the facility has entered the detection area. A human flow investigation system is known that collects date and time data in a flow analysis data collection device when receiving terminal identification information from a radio wave (see, for example, Patent Document 1).

On the other hand, the facility user carries a user terminal that stores guidance information corresponding to a plurality of guidance areas in the facility, and the guidance instruction device installed in each of the plurality of guidance areas in the facility requires only the guidance area. When the user enters the guidance area and receives the identification information of the guidance area by radio wave, the guidance information that matches the guidance area identification information is read and used. An electronic guidance system for notifying a person is known (for example, see Patent Document 2).

Patent Document 1: Japanese Patent Laid-Open No. 2002-334197

Patent Document 2: JP-A-5-333799

Disclosure of the invention

Problems to be solved by the invention

[0003] In art exhibitions and natural history exhibitions, the first request to grasp the actual situation of the flow of the audience and the guidance of the exhibits are automatically performed at the exhibition place. There are two requests. However, the conventional human flow survey system cannot achieve the second request, and the conventional electronic guidance system has a problem that the first request cannot be achieved.

Also, installing both a traditional electronic guidance system and a human flow survey system There is a problem that the complexity of the configuration is difficult to realize from the viewpoint of cost increase.

Therefore, an object of the present invention is to perform both data collection (first request) for analyzing the flow of users in a facility (first request) and provision of guidance information to facility users (second request). The purpose is to provide a facility user support system.

Means for solving the problem

In a first aspect, the present invention is capable of communicating with a user terminal carried by a facility user, a user detection device installed in each of a plurality of detection areas in the facility, and the user detection device. A flow analysis data collection device and a guidance instruction device installed in each of a plurality of guidance areas in the facility, and the user terminal transmits the terminal identification information to the radio wave continuously or intermittently. The interactive active wireless tag for receiving the guidance area identification information by radio wave, guidance information storage means for storing the guidance information corresponding to the plurality of guidance areas, and the guidance area by the bidirectional active wireless tag. When the identification information is received by radio waves, the guidance information storage means reads out the guidance information that matches the guidance area identification information and notifies the user of the guidance information, and the user detection device comprises the terminal Terminal identification information receiving means for receiving identification information by radio wave, and user presence information reporting means for reporting user presence information to the flow analysis data collecting device when the terminal identification information receiving means receives the terminal identification information by radio wave The flow analysis data collection device receives the user presence information from the user detection device and creates flow analysis data from the received user presence information. Terminal identification information receiving means for receiving the terminal identification information by radio wave, and receiving the terminal identification information by radio wave by the terminal identification information receiving means, the guidance area identification information is provided to the user terminal corresponding to the terminal identification information. Provided is a facility user response system characterized by comprising a guidance area identification information transmitting means for transmitting radio waves.

In the facility user support system according to the first aspect described above, the user terminal carried by the facility user is equipped with a bidirectional active radio tag, and the radio wave transmission of the terminal identification information and the radio wave of the in-house area identification information are performed. Both reception is done. Then, when a user enters one detection area and the terminal identification information of the user terminal carried by the user is received by the user detection device in the detection area, the presence of the user is analyzed by flow analysis. Data collection equipment Data collection to analyze the flow of users in the facility

1 request). Furthermore, when a user enters one guidance area and receives the radio signal at the user terminal from the guidance instruction device in the guidance area, the guidance information corresponding to the guidance area identification information is used. Since the user terminal notifies the user, provision of guidance information to the facility user (second request) can be realized.

[0005] In a second aspect, the present invention provides the facility user support system according to the first aspect, wherein the guidance information storage means stores the guidance information in MP3 format data, and the guidance information Provided is a facility user response system characterized in that the information notification means has an MP3 engine for converting MP3 format data into sound.

In the facility user support system according to the second aspect described above, the guide information is stored in MP3 format data, so the storage capacity of the guide information storage means in the user terminal can be reduced.

[0006] In a third aspect, the present invention relates to the facility user support system according to the first or second aspect, wherein the user terminal writes guidance information from a higher-level device to the guidance information storage means. A facility user support system characterized by having an interface for

In the facility user support system according to the third aspect, the guidance information in the user terminal can be rewritten by the host device.

[0007] In a fourth aspect, the present invention provides the facility user handling system according to the third aspect, wherein the user terminal includes a battery that can be charged through the interface. A system for people with disabilities.

In the facility user support system according to the fourth aspect, the battery built in the user terminal can be easily charged.

[0008] In a fifth aspect, the present invention provides the facility user handling system according to any one of the first to fourth aspects, wherein a part or all of the guidance instruction device is the user detection device. Provide a facility user system characterized by the combined use of

In the facility user response system according to the fifth aspect, a part or all of the guidance instruction device can be used as a user detection device. The invention's effect

[0009] According to the facility user handling system of the present invention, it is possible to both collect data for analyzing the flow of facility users and provide guidance information to facility users. BEST MODE FOR CARRYING OUT THE INVENTION

Hereinafter, the present invention will be described in more detail with reference to embodiments shown in the drawings. However, this does not limit the present invention.

Example 1

FIG. 1 is a plan view showing the facility user handling system 100 according to the first embodiment.

This facility user support system 100 includes a user terminal 10 carried by a facility user and a user detection device 20 installed in each of a plurality of detection areas A-1 to A-10 in the facility. 20-10 and user detection devices 20-1 to 20-10 and personal computers 50 that can communicate with each other via LAN 40, and in-house instructions installed in multiple guidance areas B-1 to B-10 in the facility. Devices 30-1 to 30-10.

Detection areas A-1 to A-10 are provided on the facility user's predicted flow line, and guidance areas B-1 to B-10 are provided corresponding to exhibits EX-1 to EX-10, respectively. Yes. The guidance instruction devices 30-1 to 30-10 also have a function as a user detection device, and can communicate with the personal computer 50 via the LAN 40. Therefore, the guide areas B-1 to B-10 are also detection areas.

FIG. 2 is a block diagram of the configuration of the user terminal 10 according to the first embodiment.

The user terminal 10 includes a bidirectional active wireless tag 11 that transmits the terminal identification information by radio wave continuously or intermittently and receives the guidance area identification information by radio waves, and a plurality of in-plan areas B-1 to B- When the guidance area identification information is received by radio with the flash memory 12 that stores guidance information corresponding to 10 in MP3 format data and the bidirectional active wireless tag 11, the guidance information that matches the guidance area identification information is flashed. 'MP3 engine 13 read from memory 12 and alerted to user, earphone jack 14 and PC 50 flashing guidance information' USB connector 15 and USB interface 16 for writing to memory 12 and USB And a battery 17 that can be charged through the interface 16.

MP3 engine 13 consists of microcomputer 13a, MP3 hard wire core 13b, digital The log changes ^ ^ 13c and the amplifier 13d.

FIG. 3 is a block diagram of the configuration of the user detection devices 20-1 to 20-10 according to the first embodiment.

The user detection device 20 includes a receiver 21 that can receive the terminal identification information from the user terminal 10 by radio waves, and a microcomputer 23 that reports the user presence information to the personal computer 50 when the receiver 21 receives the terminal identification information by radio waves. LAN connector 25 and LAN interface 26 are provided.

The detection area A-1 is a sensitivity area in which the user detection device 20-1 can receive terminal identification information from the user terminal 10 by radio waves. The same applies to the other detection areas A-2 to A-10.

FIG. 4 is a block diagram of a configuration of the guidance instruction devices 30-1 to 30-10 according to the first embodiment.

The guidance instruction device 30 can receive the terminal identification information from the user terminal 10 by radio wave, and can transmit and receive the guidance area identification information by radio wave, and the terminal 31 can receive the terminal identification information by radio wave. The microcomputer 33 which transmits the guidance area identification information to the user terminal corresponding to the radio wave and reports the user presence information to the personal computer 50, the LAN connector 35, and the LAN interface 36 are provided.

The guidance area B-1 is a sensitivity area where the guidance instruction device 30-1 can communicate with the user terminal 10 by radio waves. The same applies to the other guide areas B-2 to B-10.

[0015] The personal computer 50 receives the user presence information from the user detection devices 20-1 to 20-10 and the guidance instruction devices 30-1 to 30-10, and the received user presence information power is also used for the flow analysis. Data is created and accumulated, and flow analysis is performed based on the accumulated flow analysis data.

FIG. 5 is a flowchart illustrating the operation of the user terminal 10 according to the first embodiment.

In step T1, terminal identification information is transmitted by radio wave continuously or intermittently. In step T2, the guidance area identification information is received by radio waves.

In step T3, if the guidance area identification information cannot be received by radio waves, the process returns to step T1, and if radio waves can be received, the process proceeds to step T4. In step T4, the guidance information matching the guidance area identification information received by the radio wave is read from the flash memory 12, and the sound is reproduced. Then, the process returns to step T1.

FIG. 6 is a flowchart illustrating the operation of the user detection device 20 according to the first embodiment.

In step S1, the terminal identification information is received by radio waves.

In step S2, if the terminal identification information cannot be received by radio waves, the process returns to step S1.

In step S3, user presence information corresponding to the terminal identification information received by radio waves is reported to the personal computer 50. Then, the process returns to step S1.

FIG. 7 is a flowchart illustrating the operation of the guidance instruction apparatus 30 according to the first embodiment.

In step G1, the terminal identification information is received by radio waves.

In step G2, if the terminal identification information cannot be received by radio waves, the process returns to step G1, and if radio waves can be received, the process proceeds to step G3.

In step G3, the guidance area identification information is transmitted by radio wave.

In step G4, user presence information corresponding to the terminal identification information received by radio waves is reported to the personal computer 50. Then, return to Step G1.

[0019] According to the facility user response system 100 of the first embodiment, both data collection for analyzing the flow of the facility user and provision of guidance information to the facility user can be performed.

In the first embodiment, the guidance instruction device 30 has the function of the user detection device 20, but the function of the user detection device 20 may not be provided. In that case, the LAN connector 35 and the LAN interface 36 may be deleted from the configuration of the guidance instruction device 30.

Industrial applicability

[0021] The facility user support system of the present invention can be used for grasping the flow of spectators in art exhibitions and museum exhibitions and for automating the guidance of exhibits.

Brief Description of Drawings

FIG. 1 is a plan view showing a facility user response system according to a first embodiment.

FIG. 2 is a block diagram illustrating a configuration of a user terminal according to the first embodiment. FIG. 3 is a block diagram illustrating a configuration of the user detection device according to the first embodiment.

FIG. 4 is a block diagram illustrating a configuration of a guidance instruction apparatus according to the first embodiment. [5] FIG. 5 is a flowchart showing the operation of the user terminal according to the first embodiment.

FIG. 6 is a flowchart showing the operation of the user detection apparatus according to the first embodiment. 7] FIG. 7 is a flowchart showing the operation of the guidance instruction apparatus according to the first example. Explanation of symbols

10 User terminal

11 Bidirectional active wireless tag

12 Flash 'memory

13 MP3 engine

15 USB connector

17 battery

20 User detection device

30 Guidance instruction device

40 LAN

50

Claims

The scope of the claims

[1] A user terminal carried by a facility user, a user detection device installed in each of a plurality of user detection areas in the facility, and flow analysis data communicable with the user detection device A collection device, and a guidance instruction device installed in each of a plurality of guidance areas in the facility,

The user terminal transmits the terminal identification information to the interactive active radio tag that transmits the terminal identification information by radio wave continuously or intermittently and receives the guidance area identification information by radio wave, and guidance information corresponding to the plurality of in-house areas. Guidance information storage means for storing and guidance information that matches the guidance area identification information is read from the guidance information storage means and notified to the user when the guidance area identification information is received by the two-way active radio tag. Information reporting means,

The user detection device includes a terminal identification information receiving unit that receives the terminal identification information by radio waves, and the user identification information that is received by the terminal identification information receiving unit when the terminal identification information is received by radio waves. A user presence information reporting means for reporting to

The flow analysis data collection device receives the user presence information from the user detection device and creates the received user presence information force flow analysis data, and the guidance instruction device receives the terminal identification information by radio waves. Terminal identification information receiving means, and a guidance area identification information transmitting means for transmitting the guidance area identification information to a user terminal corresponding to the terminal identification information when the terminal identification information receiving means receives the radio wave by the terminal identification information receiving means. And comprising

A facility user support system characterized by this.

[2] In the facility user support system according to claim 1, the guidance information storage means stores the guidance information in MP3 format data, and the guidance information notification means includes MP3. A facility user system characterized by having an MP3 engine that converts data in a format into audio.

[3] In the facility user support system according to claim 1 or 2, the user terminal is an interface for writing guide information from the host device to the guide information storage means. A facility user support system characterized by comprising a service source.

[4] The facility user response system according to claim 3, wherein the user terminal includes a battery that can be charged through the interface.

[5] In the facility user response system according to any one of claims 1 to 4, a part or all of the guidance instruction device also serves as the user detection device. The facility user response system is a feature.