WO2007007330A2 - Systeme et procede de programmation et de reception de messages de rappel - Google Patents

Systeme et procede de programmation et de reception de messages de rappel Download PDF

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Publication number
WO2007007330A2
WO2007007330A2 PCT/IL2006/000802 IL2006000802W WO2007007330A2 WO 2007007330 A2 WO2007007330 A2 WO 2007007330A2 IL 2006000802 W IL2006000802 W IL 2006000802W WO 2007007330 A2 WO2007007330 A2 WO 2007007330A2
Authority
WO
WIPO (PCT)
Prior art keywords
server
reminder message
caller
message
recipient
Prior art date
Application number
PCT/IL2006/000802
Other languages
English (en)
Other versions
WO2007007330A3 (fr
Inventor
Yossi Glazer
Shlomo Katz
Raphael Nassi
Ben Zion Treger
Original Assignee
Yossi Glazer
Shlomo Katz
Raphael Nassi
Ben Zion Treger
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Yossi Glazer, Shlomo Katz, Raphael Nassi, Ben Zion Treger filed Critical Yossi Glazer
Publication of WO2007007330A2 publication Critical patent/WO2007007330A2/fr
Publication of WO2007007330A3 publication Critical patent/WO2007007330A3/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service

Definitions

  • the present invention relates generally to a system and method for providing reminder voice messages and scheduling a time for their reception in various forms.
  • An aspect of an embodiment of the invention relates to a system and method for recording, scheduling and delivering reminder messages to a user and/or to the user's associates.
  • a user places a call to a server.
  • the user provides a voice reminder message, a scheduled date and time for delivery of the message, identification of the recipients of the message and a media type by which the message will be delivered.
  • some of the parameters e.g. delivery time, recipient, media type
  • the server contacts the selected recipient/s using the selected media type and delivers the message in a format appropriate to the selected media type.
  • the reminder message is delivered to the user or to a single recipient. Alternatively, the reminder message is delivered to multiple users.
  • the message is delivered verbatim as an audio recording of the user's voice. Alternatively, the audio recording may be processed and or converted to a text file representing the content of the audio file.
  • the reminder message may be delivered as an audio file or a text file depending on the media type used to deliver the message.
  • the reminder message is delivered by calling the user's telephone or mobile phone and playing the reminder message to the user at the designated time.
  • the reminder message is delivered as a text file with the content of the reminder message, for example using SMS, fax or email.
  • the reminder message is delivered as an audio file (e.g. in wav or mp3 format) for example using MMS or email.
  • more than one delivery method is used for example the reminder message is delivered by email as a text file and as an audio file.
  • more than one media type is used simultaneously to deliver the reminder message, for example sending an SMS and calling the user's mobile telephone.
  • cellular 3 G capabilities are used to deliver the reminder message, for example a recording of the message may be accompanied by the visual display of a calendar, which illustrates the message in text form positioned at its appropriate time slot in the calendar.
  • a method of recording scheduling and delivering reminder messages comprising, calling a server using a telephone, identifying the caller by the server, providing the server with a voice reminder message over the telephone, scheduling a delivery time for the reminder message, selecting a media type by which the messages is to be delivered, defining a recipient for the reminder message, wherein the server delivers the reminder message at the scheduled time over the selected media type to the defined recipient.
  • the telephone is a mobile telephone.
  • the server identifies the caller by automatic number identification.
  • the server identifies the caller by the caller's voice.
  • the server requires the caller to provide a password.
  • the scheduling is provided by accepting voice commands from the user.
  • a pre-defined scheduling rule is provided to the server; and the pre-defined scheduling rule is implemented unless it is overridden by the caller.
  • a media type for delivering the reminder message is pre-selected; and the reminder message is delivered using the pre-selected media type unless overridden by the caller.
  • the defined recipient is the caller.
  • a pre-defined recipient is defined for the server; and the pre-defined recipient receives the reminder message unless overridden by the caller.
  • the recipient is selected from a pre-defined phone book on the server associated with the caller.
  • the recipient is a group of people listed in a pre-defined phone book on the server associated with the caller.
  • the selecting is provided by accepting voice commands from the user.
  • the defining is provided by accepting voice commands from the user.
  • the voice reminder message is converted to text before delivery to the recipient.
  • the reminder message is delivered in text format to the recipient.
  • the reminder message is delivered in voice format and in text format to the recipient.
  • the caller is required to register with the server before being able to provide a reminder message to the server.
  • the caller provides the server with a voice sample when registering with the server.
  • the reminder message is delivered by one of the following media types: SMS, MMS, email, fax or telephone.
  • the reminder message is delivered by more than one of the following media types: SMS, MMS, email, fax or telephone.
  • the delivered reminder message updates a computerized calendar.
  • the server provides a web site to control pending reminder messages.
  • a system for recording scheduling and delivering reminder messages comprising, a server that is adapted to, receive a telephone call from a caller, identifying the caller, accept a voice reminder message over the telephone, schedule a delivery time for the reminder message, select a media type by which the reminder message is to be delivered, define a recipient for the reminder message, and wherein the server delivers the reminder message at the scheduled time over the selected media type to the defined recipient.
  • Fig. 1 is a schematic illustration of implementation of a reminder scheduling system, according to an exemplary embodiment of the invention
  • Fig. 2 is a flow diagram of the process of initiating a reminder, according to an exemplary embodiment of the invention.
  • Fig. 3 is a flow diagram of the process of delivering a reminder, according to an exemplary embodiment of the invention.
  • Fig. 1 is a schematic illustration of a reminder scheduling system 100, according to an exemplary embodiment of the invention.
  • system 100 accepts voice calls, text messages and/or video messages from users via a telecommunication device 110 over a communication network 120 (e.g. a PSTN) to one or more computerized telephone servers 130.
  • telecommunication device 110 may be a wired telephone or a mobile telephone to provide the user with the flexibility of scheduling reminder messages from their home/work environment and while on the move. Thus a user can schedule messages at the time they think of them or when the need occurs.
  • computerized telephone server 130 records the message provided by a user.
  • computerized telephone servers 130 queries the user for further details (e.g. delivery date and time, delivery method) and converts the message to text format if required (e.g. using a speech recognition or speech to text application).
  • computerized telephone server 130 allow input of details by providing the user with a list of options and having the user select an option or numeric value representing an option by pressing keys from the keypad of telecommunication device 110.
  • computerized telephone server 130 analyzes the voice of the user to extract the details provided as response to the questions asked.
  • an application server 140 is provided to store the received information and act on the information, for example a user may call in and record a message, provide a time for delivery of the message and a media to be used to deliver the message (e.g. SMS, MMS, email, telephone, fax).
  • application server 140 will store the message in a local database and at the selected time deliver the message with the selected media type using a communication service provider 150 (e.g. a mobile telephone service provider) as required for the selected type of media.
  • application server 140 is protected by a firewall 145 to prevent unlawful access to application server 140.
  • application server 140 provides access from remote computer stations, for example by providing a web site, which can be accessed over the Internet.
  • remote access to application server 140 is used to allow users to sign up to receive the reminder service provided by system 100 and/or to configure user specific details, such as to provide a personal phone book of users with names, codes, telephone numbers, emails and other related details.
  • the user will be able to have messages scheduled for delivery to himself/herself or to other users listed in the phonebook.
  • the user can define distribution groups, which will allow the user to specify a single name or code and have the reminder message delivered to the members of the group.
  • application server 140 may also provide billing information and off line reporting regarding the use of system 100.
  • computerized telephone server 130 and application server 140 are separate units.
  • a single computer may provide the application of both types of servers. INITIATING A REMINDER MESSAGE
  • Fig. 2 is a flow diagram 200 of the process of initiating a reminder, according to an exemplary embodiment of the invention.
  • a user places (210) a telephone call to system 100 to record a message.
  • computerized telephone server 130 will identify the caller (220) by the telephone number used to call in with (e.g. using an automatic number identification system (ANI)).
  • ANI automatic number identification system
  • the user will be requested to key in his/her telephone number or user ID or to announce it by voice.
  • the user is requested to provide a password to authenticate (230) the user.
  • the password can be entered by pressing a key sequence on telecommunication device 110.
  • a voice recognition system which identifies the words spoken by the user can be used, or a speaker verification system, which identifies the user's voice.
  • the user will be requested to provide a message for providing at the scheduled time.
  • the message is recorded (240) in the local database of application server 140.
  • the message may be analyzed and converted to text format using a voice to text application, for use in some embodiments of the invention.
  • the user may replay the message he/she provided and confirm it before it is processed by system 100.
  • computerized telephone server 130 will query the user to provide a date and/or time (250) in which to deliver the message.
  • a date and/or time 250
  • the information may be entered by speech recognition methods or by keying the information in.
  • the user may configure the system to have a default date and time if none is provided, for example a pre-selected number of hours after recording the message or at the same time the following day.
  • computerized telephone server 130 will query the user to provide a media type by which the message will be delivered (260).
  • the message may be delivered as a text conversion of the recorded message or as a recorded message or both depending on the media used to deliver the message.
  • One method is by sending an SMS message to the user (e.g. in text format).
  • a second method is to send an MMS message to the user (e.g. as an audio file).
  • a third method is by sending the message in text format to a pre-selected fax number provided by the user.
  • a fourth method is to call the user's mobile telephone or conventional home/office telephone and relay the recorded message.
  • a fifth method is to provide the message as an email to a preselected email address defined by the user.
  • the email address provided by the user is associated with an organizational mail server (e.g. Exchange from Microsoft) or a personal mail client application (e.g. Outlook from Microsoft).
  • reminder messages may be provided as an appointment email to the exchange server or MS outlook application, the user can then view the reminder messages, in text format, as appointments on the user's calendar in the application.
  • the appointment email will be provided with an attachment with an audio file containing the recorded message, so that the user can hear the original message.
  • the email is sent directly to the user's task list. In some embodiments of the invention, more than one method for message delivery may be selected.
  • the user is requested to provide (270) the name or code of the recipient.
  • the user will provide the name or code of a recipient from the recipients that the user has provided in the phone book on application server 140.
  • the recipient name or code may represent a group of users.
  • the user speaks the name or code of the recipient or keys in the name or code of the recipient for computerized telephone server 130 to identify the recipients.
  • the reminder message is delivered to the user in addition to the selected recipients.
  • computerized telephone server 130 sends a conformation message (e.g. by SMS or email) to the user to confirm reception of the reminder message.
  • the message includes the time and date it is planned to be delivered and optionally, the names of the recipients.
  • the confirmation message provides a reminder serial number by which the reminder can be identified.
  • cancellation of a reminder message can be performed by logging in to the web site controlled by application server 140.
  • a user can view pending reminders that were initiated by him/her and selectively delete messages.
  • computerized telephone server 130 is programmed to accept a special verbal command or code to delete reminder messages, after identifying and authenticating the user.
  • the user can delete all reminder messages or specify the serial number of a specific reminder message to delete.
  • Fig. 3 is a flow diagram 300 of the process of delivering a reminder, according to an exemplary embodiment of the invention.
  • application server 140 keeps track of the time and the scheduled reminder messages.
  • application server 140 determines the type of media (e.g. SMS, MMS, email, telephone, or fax), by which the message is to be delivered (320).
  • the media type determines if the delivery will be basically in audio form or in text form, for example an SMS reminder is delivered in text form and a telephonic reminder is delivered in audio form.
  • An email reminder is basically considered to be in text form however an audio file with a recording of the message can be attached to the email in addition to the text or in place of the text.
  • application server 140 converts (330) the speech to text.
  • computerized telephone server 130 converts the speech to text when it is received and application server 140 stores it in its database and extracts it for delivery.
  • Application server 140 then sends (340) a reminder message to the recipient or recipients optionally, stating that it is a reminder message and providing in text form the message previously spoken by the user.
  • application server 140 may offer to reschedule (350) the message.
  • the user is required to send a reply to the message (e.g. by email) or return a different message (e.g. by SMS) that identifies the message (e.g.
  • the originally specified date and time may indicate multiple delivery times or a continuous delivery time (e.g. every week on Tuesday at 15:00).
  • a single transmission is sufficient to provide a reminder message to the recipient, however some media types, for example a fax machine may require application server 140 to perform multiple attempts to send the reminder message (e.g. if the receivers fax is busy).
  • a media that delivers the reminder message in voice form is selected.
  • application server 140 or computerized telephone server 130 contacts (360) the user by telephone (e.g. mobile telephone) according to the number provided by the user when registering for the service provided by system 100.
  • application server 140 will notify the user that a reminder message is being delivered and the recorded message is played back (370) for the user or for the selected recipients.
  • the user is asked if he/she wishes to reschedule (380) the reminder message to be delivered again at a later time. If so the user is required to state a new date and time or key in such an answer.
  • the user is asked if he/she wishes to forward (390) the message to additional recipients, if yes the user provides the name of an additional recipient or group of recipients from those registered in the user's phone book on application server 140.
  • application server 140 may process the audio signal to distort the voice to prevent recognition, to make the voice mimic the voice of a known celebrity (e.g. the president of the United States) or by adding background sounds to liven up the message.
  • a known celebrity e.g. the president of the United States
  • the reminder message is delivered by more than one media type, for example by contacting the user on a mobile telephone and by sending an SMS or email to the user.
  • system 100 is used to provide a customer relationship management (CRM) platform for interacting with a CRM system.
  • CRM customer relationship management
  • corporate personnel for example field agents, salespersons and technicians, can dial system 100 and leave reminder messages, for themselves and other members of the corporation.
  • a user can dial system 100 and leave a reminder message to set a meeting at a designated time with a group of people from the corporation.
  • the user will state the purpose of the meeting, identify the group which should be notified, specify the time of the meeting and elect delivery of the message by email to the outlook/CRM calendars of the members of the group.
  • the message will be converted to text using voice to text technology.
  • voice to text technology a high level of accuracy of voice to text conversion can be achieved for system 100 by requiring each registered user to provide voice samples.
  • registration is performed by accessing the web site of system 100 and providing voice samples over the Internet.
  • registration is performed by calling system 100 and providing voice samples and other details in response to queries by system 100.
  • registration may require a combination of processes, for example filing in details at the web site and calling system 100 to leave voice samples.
  • the user when the user contacts system 100 to leave a message the user is identified by the system and the user's voice samples are used to convert his voice to text.
  • the group of users for delivering the reminder message is predefined in the user's phone book on system 100.
  • the user will select immediate delivery by email to the calendars of the group with the selected time and date being used to place a tentative meeting designation in the calendars of the members of the group.
  • the CRM system can use system 100 to automatically provide reminder messages to employees based on the contents of their calendar, for example every morning the CRM system can provide system 100 with reminders of the tasks listed for each employee during the day.
  • each employee will receive a task reminder to his telephone at a pre-selected time before each task listed in their calendar.
  • a manager of a corporation can use system 100 to assign tasks to employees in their absence.
  • employees can review their assignments, for example by reading SMS messages or checking their email or listening to a telephone answering service.
  • the assignments can be provided for immediate reading and to automatically provide a reminder when the due date is near.
  • system 100 optionally includes a web site to provide access to the features of the system.
  • the web site provides:
  • Registration for use of the system when registering a user is provided with a name and password to access the web site. Additionally, the user provides identification information such as telephone numbers, email addresses, samples of the user's voice and other details.
  • Configuration control to set default values (e.g. the default delivery media type, default recipient, default delivery schedule time). Additionally, the user can build a telephone book with the details of potential recipients and define groups.
  • Message retrieval the user can retrieve pending messages in various formats (e.g. audio, text, graphical (e.g. display a calendar)).
  • Section headings are provided for assistance in navigation and should not be considered as necessarily limiting the contents of the section.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne un procédé d'enregistrement, de programmation et de remise de messages de rappel. Ce procédé implique: appel d'un serveur par téléphone; identification de l'appelant par le serveur; communication au serveur d'un message vocal de rappel par téléphone; programmation de la date et de l'heure de remise du message de rappel; sélection du type de support devant servir à la remise du message; et enfin, détermination du destinataire du message de rappel; le serveur délivrant alors le message de rappel au destinataire au jour et à l'heure programmés au moyen du support choisi.
PCT/IL2006/000802 2005-07-11 2006-07-11 Systeme et procede de programmation et de reception de messages de rappel WO2007007330A2 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US69763705P 2005-07-11 2005-07-11
US60/697,637 2005-07-11
US77414506P 2006-02-17 2006-02-17
US60/774,145 2006-02-17

Publications (2)

Publication Number Publication Date
WO2007007330A2 true WO2007007330A2 (fr) 2007-01-18
WO2007007330A3 WO2007007330A3 (fr) 2009-04-30

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US8090826B2 (en) 2008-06-27 2012-01-03 Microsoft Corporation Scheduling data delivery to manage device resources
US8112475B2 (en) 2008-06-27 2012-02-07 Microsoft Corporation Managing data delivery based on device state
US8279242B2 (en) 2008-09-26 2012-10-02 Microsoft Corporation Compensating for anticipated movement of a device
WO2016133796A1 (fr) 2015-02-16 2016-08-25 Alibaba Group Holding Limited Nouveau système de communication et de messagerie
US10218657B2 (en) 2015-03-20 2019-02-26 Alibaba Group Holding Limited Method and system for providing private chat within a group chat
US10304259B2 (en) 2016-04-21 2019-05-28 Dingtalk Holding (Cayman) Limited Method and system for offline attendance processing
US10437451B2 (en) 2016-09-18 2019-10-08 Dingtalk Holding (Cayman) Limited Method and system for private communication
US10581784B2 (en) 2016-03-07 2020-03-03 Dingtalk Holding (Cayman) Limited Method and apparatus for adding notification objects
US10581770B2 (en) 2015-12-21 2020-03-03 Alibaba Group Holding Limited Method and system for communication in instant messaging application
US10853849B2 (en) 2016-01-13 2020-12-01 Alibaba Group Holding Limited Method and system for service enablement
US10931811B2 (en) 2016-04-25 2021-02-23 Alibaba Group Holding Limited Method and system for verifying transmission of multimedia messages
US11023832B2 (en) 2016-05-13 2021-06-01 Dingtalk Holding (Cayman) Limited Method and system for task processing

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Cited By (22)

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Publication number Priority date Publication date Assignee Title
US8090826B2 (en) 2008-06-27 2012-01-03 Microsoft Corporation Scheduling data delivery to manage device resources
US8112475B2 (en) 2008-06-27 2012-02-07 Microsoft Corporation Managing data delivery based on device state
US9417908B2 (en) 2008-06-27 2016-08-16 Microsoft Technology Licensing, Llc Managing data delivery based on device state
US10548078B2 (en) 2008-06-27 2020-01-28 Microsoft Technology Licensing, Llc Managing data delivery based on device state
US7966410B2 (en) 2008-09-25 2011-06-21 Microsoft Corporation Coordinating data delivery using time suggestions
US8279242B2 (en) 2008-09-26 2012-10-02 Microsoft Corporation Compensating for anticipated movement of a device
KR20190061102A (ko) * 2015-02-16 2019-06-04 딩토크 홀딩 (케이만) 리미티드 신규한 통신 및 메시징 시스템
EP3660764A1 (fr) * 2015-02-16 2020-06-03 Alibaba Group Holding Limited Nouveau système de communication et de messagerie
KR102339236B1 (ko) * 2015-02-16 2021-12-14 딩토크 홀딩 (케이만) 리미티드 신규한 통신 및 메시징 시스템
KR101984994B1 (ko) * 2015-02-16 2019-06-03 딩토크 홀딩 (케이만) 리미티드 신규한 통신 및 메시징 시스템
KR20170105053A (ko) * 2015-02-16 2017-09-18 알리바바 그룹 홀딩 리미티드 신규한 통신 및 메시징 시스템
US11134048B2 (en) 2015-02-16 2021-09-28 Dingtalk Holding (Cayman) Limited Communication and messaging system
WO2016133796A1 (fr) 2015-02-16 2016-08-25 Alibaba Group Holding Limited Nouveau système de communication et de messagerie
US10587559B2 (en) 2015-02-16 2020-03-10 Dingtalk Holding (Cayman) Limited Communication and messaging system
US10218657B2 (en) 2015-03-20 2019-02-26 Alibaba Group Holding Limited Method and system for providing private chat within a group chat
US10581770B2 (en) 2015-12-21 2020-03-03 Alibaba Group Holding Limited Method and system for communication in instant messaging application
US10853849B2 (en) 2016-01-13 2020-12-01 Alibaba Group Holding Limited Method and system for service enablement
US10581784B2 (en) 2016-03-07 2020-03-03 Dingtalk Holding (Cayman) Limited Method and apparatus for adding notification objects
US10304259B2 (en) 2016-04-21 2019-05-28 Dingtalk Holding (Cayman) Limited Method and system for offline attendance processing
US10931811B2 (en) 2016-04-25 2021-02-23 Alibaba Group Holding Limited Method and system for verifying transmission of multimedia messages
US11023832B2 (en) 2016-05-13 2021-06-01 Dingtalk Holding (Cayman) Limited Method and system for task processing
US10437451B2 (en) 2016-09-18 2019-10-08 Dingtalk Holding (Cayman) Limited Method and system for private communication

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