WO2005122098A1 - System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served - Google Patents

System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served Download PDF

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Publication number
WO2005122098A1
WO2005122098A1 PCT/HR2005/000004 HR2005000004W WO2005122098A1 WO 2005122098 A1 WO2005122098 A1 WO 2005122098A1 HR 2005000004 W HR2005000004 W HR 2005000004W WO 2005122098 A1 WO2005122098 A1 WO 2005122098A1
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WO
WIPO (PCT)
Prior art keywords
client
queuing
enables
sms
messages
Prior art date
Application number
PCT/HR2005/000004
Other languages
French (fr)
Inventor
Marin Maletic
Original Assignee
Marin Maletic
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Marin Maletic filed Critical Marin Maletic
Publication of WO2005122098A1 publication Critical patent/WO2005122098A1/en

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems

Definitions

  • the invention relates to the system that enables booking of a queuing number and obtaining information on the number being served, by SMS messages.
  • International Patent Classification it is classified as Section H - Electricity; Class H 04 - Electric communication technique; Subclasses H 04 M - Telephonic communication, or H 04 J - Multiplex communication.
  • the technical problem that is solved by this invention relates to a system that enables obtaining the queuing number in a waiting room and the information on the number being served from distance, by telephone text messages.
  • the system reduces the time that a person is to spend in the waiting room.
  • the person avoids one visit to the waiting room, saving thereby a significant amount of time.
  • Reports on the queuing, received by such text messages enables the person to spend the time he or she would otherwise spend in the waiting room, in a more beneficial way.
  • the information at the display is changed by the counter clerk when a client is served.
  • the essence of the invention is obtaining of queuing numbers and information on the queue status by SMS messages.
  • the system comprises: the main computer equipped with GSM modem (global system for mobile communications), printer, keyboard, display and counter equipment, which enable obtaining, recording, following up and sending the queuing number to the client by SMS message.
  • GSM modem global system for mobile communications
  • printer keyboard, display and counter equipment, which enable obtaining, recording, following up and sending the queuing number to the client by SMS message.
  • the client is to have a GSM device that enables receiving and sending of SMS messages on queuing.
  • Figure 1 shows the block diagram of the system providing the client with queuing number and queuing information by SMS messages.
  • the system enabling reservation of a queuing number and obtaining information on the number being served, by SMS messages comprises the following main components: main computer 1 , GSM modem 2, printer 3, keyboard 4, display 5, and counter equipment 6, that enable obtaining, recording, follow up and sending of queuing numbers to clients by SMS messages.
  • the client is to have a GSM device that enables receiving and sending of SMS messages on queuing. Functions of particular system components are as follows:
  • Main computer 1 performs the following functions: • processes the incoming messages and prepares the outgoing messages (the SMS messages are sent and received by the GSM modem); • receives and processes signals from the keyboard; • controls the printer that prints the queuing numbers out; • defines the content of the display message; • provides the counter with the information on the person whose turn has come and who booked the queuing number by an SMS message.
  • GSM modem 2 sends and receives the SMS messages. Contents of the incoming messages are entered into the main programme. The outgoing message content is defined by the main programme.
  • Printer 3 prints the numbers out for the clients collecting their numbers from the console in the waiting room. It is controlled by the main computer programme.
  • Keyboard 4 by which clients start the printer to print the next available queuing number out. Since the queuing number may also be ordered by SMS messages, the keyboard generated command is first processed by the main computer which, then, generates the command to the printer.
  • Display 5 controlled by the main computer, informs the clients waiting in the waiting room on the number in turn.
  • the display content is changed by the counter clerk every time shat serving of a client is completed.
  • Counter equipment 6 depends on the counter where the invention is being applied, and is aimed to changing the number displayed and to informing the counter clerk on clients who booked their queuing number by SMS messages.
  • the above described system enables booking of a queuing number in two ways:
  • the client comes to the waiting room and collects his/her queuing number from the console.
  • the client sends the received number by SMS to a given telephone number.
  • the message is to include the queuing number obtained from the console.
  • the algorithm that informs the client depends on the expected size of the queue and the average time spent for serving the clients.
  • the client is issued the number 853 from the waiting-room console, and the number being served is 245.
  • the system also enables the client at any moment to request and obtain information on the current queuing status: Single inquiry: when the client sends an adequate SMS message to a given number, the system automatically sends message reading: Presently served number 435 Average client time at the counter 4.00 minutes
  • the system enables a client to obtain his/her queuing number by an SMS message sent from his/her mobile telephone, which avoids visiting the waiting room in order to obtain the number.
  • the client is to send to a given number a message containing his/her name.
  • the system automatically sends to the client an SMS message containing his/her number, as if collected from the console.
  • the printer 3 in the console is instructed to skip the number sent to the client who booked the number by SMS, to avoid two persons being issued the same number.
  • the client comes to the counter, in stead of showing the queuing-number slip, he/she tells the clerk his/her name, and the clerk receives the information on the client's name (sent by SMS) from the computer 1.
  • the invention will be applied for dispensing of queuing numbers in waiting rooms, eliminating the need to show up in the waiting room, and for obtaining the information on the queuing status.
  • the invention enables building up the system from well known elements, available tin the market, and making a durable and useful device, that can be produced economically and that includes essential improvements to the presently known similar systems.

Abstract

The problem solved by the invention relates to the system that enables obtaining the queuing number in the waiting room and information on the queue status, from distance, by telephone text messages. The system comprises the following components: main computer, GSM modem, printer, keyboard, display and counter equipment, which components enable obtaining, recording, follow up and sending of queuing numbers to clients by SMS messages. The client is to have a GSM device that enables sending and receiving of SMS messages on the queue status. The system enables the client to book the queuing number in two ways: by coming to the waiting room to collect the number, or by calling by the mobile phone, by means of an SMS message. The system automatically sends to the client an SMS message containing the requested queuing number. Subsequently, the client, by means of SMS messages, requests and obtains information on the queue status. The system reduces the time that each client is to spend in the waiting room, this resulting in significant time savings. The queue information, received by the messages, enable the client to spend the time otherwise spent in the waiting room, in a more beneficial manner.

Description

SYSTEM UTILISING SMS MESSAGES FOR DISPENSING OF QUEUING NUMBERS AND INFORMING OF PERSONS WAITING ON THE NUMBER BEING SERVED
INVENTION DESCRIPTION
1. FIELD OF APPLICATION
The invention relates to the system that enables booking of a queuing number and obtaining information on the number being served, by SMS messages. In the International Patent Classification it is classified as Section H - Electricity; Class H 04 - Electric communication technique; Subclasses H 04 M - Telephonic communication, or H 04 J - Multiplex communication.
2. TECHNICAL PROBLEM
We all know how much of our precious time is being wasted in clinic waiting rooms. Similar situation is with obtaining of various documents from various administrative offices. The technical problem that is solved by this invention relates to a system that enables obtaining the queuing number in a waiting room and the information on the number being served from distance, by telephone text messages. The system reduces the time that a person is to spend in the waiting room. By obtaining the queuing number by a text message, the person avoids one visit to the waiting room, saving thereby a significant amount of time. Reports on the queuing, received by such text messages, enables the person to spend the time he or she would otherwise spend in the waiting room, in a more beneficial way.
3. STATE OF THE ART
In order to avoid crowding in waiting rooms, many offices introduced machines where a client, by pushing a button obtains the required queuing number. The queuing number of the person being surrently served is shown on a display placed, normally, by the proper counter. By the number displayed and the own queuing number, the persons waiting may assess the time that is still to pass till their turns come.
The information at the display is changed by the counter clerk when a client is served.
4. DISCLOSURE OF THE INVENTION
The essence of the invention is obtaining of queuing numbers and information on the queue status by SMS messages. The system comprises: the main computer equipped with GSM modem (global system for mobile communications), printer, keyboard, display and counter equipment, which enable obtaining, recording, following up and sending the queuing number to the client by SMS message. The client is to have a GSM device that enables receiving and sending of SMS messages on queuing.
5. ILLUSTRATION DESCRIPTIONS
Figure 1. shows the block diagram of the system providing the client with queuing number and queuing information by SMS messages.
6. DETAILED DESCRIPTION OF A POSSIBLE INVENTION EMBODIMENT
The system enabling reservation of a queuing number and obtaining information on the number being served, by SMS messages, as shown in the Figure 1 , comprises the following main components: main computer 1 , GSM modem 2, printer 3, keyboard 4, display 5, and counter equipment 6, that enable obtaining, recording, follow up and sending of queuing numbers to clients by SMS messages. The client is to have a GSM device that enables receiving and sending of SMS messages on queuing. Functions of particular system components are as follows:
Main computer 1, with a special programme, performs the following functions: • processes the incoming messages and prepares the outgoing messages (the SMS messages are sent and received by the GSM modem); • receives and processes signals from the keyboard; • controls the printer that prints the queuing numbers out; • defines the content of the display message; • provides the counter with the information on the person whose turn has come and who booked the queuing number by an SMS message.
GSM modem 2, sends and receives the SMS messages. Contents of the incoming messages are entered into the main programme. The outgoing message content is defined by the main programme.
Printer 3, prints the numbers out for the clients collecting their numbers from the console in the waiting room. It is controlled by the main computer programme.
Keyboard 4, by which clients start the printer to print the next available queuing number out. Since the queuing number may also be ordered by SMS messages, the keyboard generated command is first processed by the main computer which, then, generates the command to the printer.
Display 5, controlled by the main computer, informs the clients waiting in the waiting room on the number in turn. The display content is changed by the counter clerk every time shat serving of a client is completed.
Counter equipment 6, depends on the counter where the invention is being applied, and is aimed to changing the number displayed and to informing the counter clerk on clients who booked their queuing number by SMS messages. The above described system enables booking of a queuing number in two ways:
First:
The client comes to the waiting room and collects his/her queuing number from the console. The client sends the received number by SMS to a given telephone number. The message is to include the queuing number obtained from the console.
Later on, the client is informed by MSM messages on the his/her queuing status.
The algorithm that informs the client depends on the expected size of the queue and the average time spent for serving the clients.
Here is an example of information received by a client on his/her queuing status in
3 messages.
The client is issued the number 853 from the waiting-room console, and the number being served is 245.
Message one: sent immediately after the client sent the obtained number by SMS to the required telephone number, and reading: Presently served number 245 Average client time at the counter 4.30 minutes
Message two: sent when there are 100 numbers left before the client's coming to turn, and reading: 100 numbers left before yours Average client time at the counter 3.50 minutes
Message three: sent when there are 3 numbers left before the client's coming to turn, and reading: Your number is next Average client time at the counter 3.50 minutes
The system also enables the client at any moment to request and obtain information on the current queuing status: Single inquiry: when the client sends an adequate SMS message to a given number, the system automatically sends message reading: Presently served number 435 Average client time at the counter 4.00 minutes
The above numbers are chosen at random.
Second:
The system enables a client to obtain his/her queuing number by an SMS message sent from his/her mobile telephone, which avoids visiting the waiting room in order to obtain the number. In this case, the client is to send to a given number a message containing his/her name. The system automatically sends to the client an SMS message containing his/her number, as if collected from the console. Simultaneously, the printer 3 in the console is instructed to skip the number sent to the client who booked the number by SMS, to avoid two persons being issued the same number. When the client comes to the counter, in stead of showing the queuing-number slip, he/she tells the clerk his/her name, and the clerk receives the information on the client's name (sent by SMS) from the computer 1.
7. INVENTION APPLICATION
The invention will be applied for dispensing of queuing numbers in waiting rooms, eliminating the need to show up in the waiting room, and for obtaining the information on the queuing status.
The invention enables building up the system from well known elements, available tin the market, and making a durable and useful device, that can be produced economically and that includes essential improvements to the presently known similar systems.
Experts will find it evident that modifications of the system are possible, still retaining the scope and the spirit of the invention.

Claims

PATENT CLAIMS
1. The system that enables booking of queuing numbers and obtaining information on the number being served, by SMS messages, comprising: the main computer (1) with built in GSM modem (2), to which there are connected the printer (3), the keyboard (4), the display (5), and the counter equipment (6), wh e re i n it enables the client to collect his/her queuing number from a console in the waiting room directly or by calling from his/her GSM telephone; it enables recording, follow up and sending of information to the client by SMS message on the queuing number being presently served.
2. The system as claimed in Claim 1, wh e re i n the main computer (1) processes the incoming messages; prepares the SMS messages to be sent by the GSM modem (2); receives and processes the keyboard (4) generated signals; controls the printer (3) that prints the queuing numbers out; defines the display (5) message content, showing the number being currently served; by means of the counter equipment (6), informs the counter clerk on coming to turn of a person who booked his/her queuing number by SMS.
3. The system as claimed in Claims 1. and 2., wh re in the number that is currently being served is displayed at the display (5) in the waiting room, which display information is changed by the counter clerk, the counter clerk being informed of the name of the person in turn who booked the queuing number by an SMS message.
4. The system as claimed in Claims 1. and 2., wh e re in it enables informing the client on the status of his/her queue by SMS messages.
5. The system as claimed in Claims 1. to 4., wh e r i it enables exchange of SMS messages between the client and the main computer (1), through the GSM modem (2) connected to the main computer and the GSM mobile phone used by the client.
6. The system as claimed in Claims 1. to 5., wh e r in it enables exchange of SMS messages between the client and the main computer (1), through a modem (2) connected to the main computer and a mobile phone used by the client other then GSM, but having similar functions.
PCT/HR2005/000004 2004-06-07 2005-01-07 System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served WO2005122098A1 (en)

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HRP20040512A 2004-06-07
HR20040512A HRPK20040512B3 (en) 2004-06-07 2004-06-07 System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served

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Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ES2272173A1 (en) * 2005-08-04 2007-04-16 Salvador Romero Gordon Electronic system for public service, comprises operator console and graphic display unit that is connected to multifunction unit, where terminal is provided, which is connected to cell
US20120030111A1 (en) * 2010-07-30 2012-02-02 Sung-Hui Huang Service platform utilizing an electronic paper device for financial institutions
CN102682507A (en) * 2011-03-07 2012-09-19 刘为民 Queuing system and queuing method
CN103426225A (en) * 2013-07-19 2013-12-04 河南科技大学第一附属医院 Bi-directional regulatory intelligent number calling system and method used in hospital ultrasound department
FR3027179A1 (en) * 2014-10-10 2016-04-15 Nabil Khaldi METHOD FOR DISPLAYING THE QUEUE QUEUE NUMBER VIA CONNECTED DEVICES
CN106570973A (en) * 2016-11-01 2017-04-19 河池学院 Hospital registration verification robot
CN107393108A (en) * 2017-06-01 2017-11-24 广西昌成科技有限公司 One kind inquiry queuing system and method
CN109636165A (en) * 2018-12-04 2019-04-16 浙江诺诺网络科技有限公司 A kind of online customer service queue scheduling method of decentralization
CN109658581A (en) * 2019-02-19 2019-04-19 中国人民解放军陆军军医大学第附属医院 Hospital intelligent attendance queuing system

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1096431A1 (en) * 1999-10-27 2001-05-02 Sony International (Europe) GmbH Reservation system and mobile terminal for the reservation of queuing numbers
US20040076282A1 (en) * 2001-03-27 2004-04-22 Carl Leijonhufvud Queue number surveillance
EP1420370A1 (en) * 2002-11-06 2004-05-19 Mymobiletimes Ltd Communicating data relating to a site having one or more visitor destinations

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1096431A1 (en) * 1999-10-27 2001-05-02 Sony International (Europe) GmbH Reservation system and mobile terminal for the reservation of queuing numbers
US20040076282A1 (en) * 2001-03-27 2004-04-22 Carl Leijonhufvud Queue number surveillance
EP1420370A1 (en) * 2002-11-06 2004-05-19 Mymobiletimes Ltd Communicating data relating to a site having one or more visitor destinations

Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ES2272173A1 (en) * 2005-08-04 2007-04-16 Salvador Romero Gordon Electronic system for public service, comprises operator console and graphic display unit that is connected to multifunction unit, where terminal is provided, which is connected to cell
US20120030111A1 (en) * 2010-07-30 2012-02-02 Sung-Hui Huang Service platform utilizing an electronic paper device for financial institutions
CN102682507A (en) * 2011-03-07 2012-09-19 刘为民 Queuing system and queuing method
CN102682507B (en) * 2011-03-07 2015-09-23 刘为民 Queuing system and method
CN103426225A (en) * 2013-07-19 2013-12-04 河南科技大学第一附属医院 Bi-directional regulatory intelligent number calling system and method used in hospital ultrasound department
FR3027179A1 (en) * 2014-10-10 2016-04-15 Nabil Khaldi METHOD FOR DISPLAYING THE QUEUE QUEUE NUMBER VIA CONNECTED DEVICES
CN106570973A (en) * 2016-11-01 2017-04-19 河池学院 Hospital registration verification robot
CN107393108A (en) * 2017-06-01 2017-11-24 广西昌成科技有限公司 One kind inquiry queuing system and method
CN109636165A (en) * 2018-12-04 2019-04-16 浙江诺诺网络科技有限公司 A kind of online customer service queue scheduling method of decentralization
CN109636165B (en) * 2018-12-04 2022-12-13 浙江诺诺网络科技有限公司 Decentralized online customer service queuing scheduling method
CN109658581A (en) * 2019-02-19 2019-04-19 中国人民解放军陆军军医大学第附属医院 Hospital intelligent attendance queuing system

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Publication number Publication date
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HRP20040512A2 (en) 2006-08-31

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