WO2005106685A1 - A system and method for enhanced messaging and commerce - Google Patents
A system and method for enhanced messaging and commerce Download PDFInfo
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- WO2005106685A1 WO2005106685A1 PCT/US2005/013774 US2005013774W WO2005106685A1 WO 2005106685 A1 WO2005106685 A1 WO 2005106685A1 US 2005013774 W US2005013774 W US 2005013774W WO 2005106685 A1 WO2005106685 A1 WO 2005106685A1
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- user
- media
- program
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- status indicator
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- 238000000034 method Methods 0.000 title claims abstract description 115
- 238000004891 communication Methods 0.000 claims description 7
- 230000008859 change Effects 0.000 claims description 6
- 238000004590 computer program Methods 0.000 claims 6
- 230000002708 enhancing effect Effects 0.000 abstract description 4
- 101100113998 Mus musculus Cnbd2 gene Proteins 0.000 description 5
- 230000003190 augmentative effect Effects 0.000 description 3
- 230000008901 benefit Effects 0.000 description 3
- 230000003993 interaction Effects 0.000 description 2
- 239000011435 rock Substances 0.000 description 2
- 230000001413 cellular effect Effects 0.000 description 1
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- 230000036651 mood Effects 0.000 description 1
- 230000008569 process Effects 0.000 description 1
- 238000012552 review Methods 0.000 description 1
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
Definitions
- the present invention relates generally to a system and method for messaging. Description of Related Art
- the present invention provides a system and method for enhancing the experience of a user using a communication program over the Internet or other network.
- the experience of an instant messaging user is enhanced by utilizing a user status indicator in an instant messaging system to facilitate the sharing of the experience of content such as music or videos.
- One system and method according to one embodiment of the present invention allows a user to display an indicator and/or to set an actionable status message which alerts other users to media content that the first user is experiencing.
- a user is given the ability to access the same or similar content that other users are listening to or viewing or otherwise experiencing at a particular time.
- the instant messaging system makes available data or metadata about the content a user is experiencing at a given time. Other users are then able to utilize that data or metadata to receive and experience the same or similar content that the user is experiencing or get more information related to the media or content.
- the system performs a check to discern whether the other user making the request should be granted access to the particular content taking into consideration the appropriate digital rights.
- Figure 1 is a schematic illustrating an exemplary system architecture of one embodiment of the present invention
- Figure 2 is an exemplary user interface of an exemplary instant messaging client according l to one embodiment of the present invention
- Figure 3 is an exemplary user interface portion of an exemplary instant messaging client according to one embodiment of the present invention.
- Figure 4 is a schematic illustrating an exemplary process workflow according to one embodiment of the present invention.
- Figure 5 is an exemplary user interface portion of an exemplary instant messaging client according to one embodiment of the present invention.
- the present invention relates to a system and method for enhancing an experience among intercommunicating users to thereby engender affinity between users and a provider of the system and/or method.
- a system and method is described which enhances the user's experience by allowing improved interrelationships and activity sharing between users of an instant messaging system.
- FIG. 1 the architecture of one embodiment of the present invention is shown in schematic form.
- a system 100 according to one embodiment of the present invention is shown.
- the system 100 allows users 102 to communicate with each other through the Internet utilizing an instant messaging platform as well as to share different information and data amongst themselves.
- Each user 102 has a processor 103, such as a personal computer (PC), web enabled cellular telephone, personal digital assistant (PDA) or the like, coupled to the Internet 104 by any one of a number of known manners.
- each processor 103 preferably includes an Internet browser (not shown), such as that offered by Microsoft Corporation under the trade name INTERNET EXPLORER, or that offered by Netscape Corp. under the trade name NETSCAPE NAVIGATOR, and a media player (not shown), such as that offered by Microsoft Corporation under the trade name WINDOWS MEDIA PLAYER, or that offered by Real Networks Corp.
- processor 103 runs an instant messaging client software program 112 that is used to communicate with an instant messaging server 106 and exchange messages between users.
- an instant messaging client is Yahoo! Instant Messenger, or any other instant messaging client now known or hereafter to become known. It should be appreciated that although this embodiment is described in terms of an instant messaging client, it can also utilize other forms of communication over the Internet heretofore or hereafter known.
- the system 100 includes instant messaging (IM) server(s) 106 as well as media server(s) 108.
- IM instant messaging
- Other servers 110 may also be accessible.
- the IM servers 106 act to exchange messages between users 102, as well as to pass along other information to both the users 102 and the media server 108.
- media server(s) 108 store music content as well as stream various forms of music content to be received by users 102.
- Other servers 110 make other content and services available, and may provide administrative services such as managing user logins, service access permissions, digital rights management, storing user profile and preference information, and other services made available by a service provider. It should be appreciated that although some embodiments of the invention are described in terms of music, the embodiments can also encompass any form of streaming or non-streaming media including but not limited to news, entertainment, sports events, or any other webpage or perceptible audio or video content.
- each may be coupled directly to each other wirelessly or via an intranet or wide-area network (WAN) or the like.
- WAN wide-area network
- Users 102 utilize the instant messaging client 112 on their processors 103 to communicate with other users via the instant messaging server(s).
- the user is given the ability to interact with other users, by, for example, typing messages or sending files to another user.
- the instant messaging client also enables a user to compile a "list of friends" 204 or in other words, other users with which the user is acquainted.
- the instant messaging client displays a list of these other user's names, so that the user may easily access a group of other users with whom the user is in frequent contact.
- a friend's user name For example, in a known manner, by clicking on a friend's user name, the user will be able to send an instant message to his or her friend. Additionally, when clicking on a friend's user name, other data about the user such as hobbies, likes, dislikes, or other information that the user has provided to the system can be displayed or made accessible. In addition, a user can group his or her friends into further categories (e.g., family, friends, etc.).
- each user is given an option to set their status.
- possible status indicators may include
- any other user that has identified user Cris their respective “friends list” or who wishes to view Cris's status or wishes to send an instant message to Cris will be advised through the status indicator 224 visible to the other user that Cris is "busy.”
- the use of status indicators creates an atmosphere where each user can easily make available their status to other users without having to individually tell each user that, for example, he or she is busy.
- a user may set his status by choosing from a drop-down list or by using other widely known methods of selecting an item within a computer environment.
- different known status indicators can include various indicators regarding location of the user (e.g., home, work), what the user is in the middle of doing (e.g., busy, on the phone), what mood the user is in (e.g., sad, happy) or other details about the user.
- the user may choose to identify his status as invisible which will hide the user from other users and it will appear to other users as if the first user is not connected to the system.
- the user may also personalize a particular status as opposed to choosing one provided by the system. For example, a user may set a personalized message (e.g., good day to you all) as his or her status.
- a status indicator might be a universal resource locator (URL) or a hyperlink to another application. For example, one user might provide a link to their favorite website as his or her status indicator. When another instant messaging user would click on the first user's status indicator (e.g. the URL or link), the user will be directed to the website represented by that URL or link.
- additional applications and/or programs might be utilized through the status indicators.
- a user may include a message in their status indicator that states for example, "view my web cam.”
- the image from the web camera will be displayed.
- pictures or icons 210 may be displayed alongside the status indicator. For example, a picture of a camera can be displayed next to a status indicator that directs a user to another user's web cam, or a bright smiley face may indicate that the user is on the system, or a time clock may indicate that a user is idle.
- Other operations can be made available via buttons 224 or other interface options such as menus or hot links.
- the instant messaging client 112 on user 102's computer 103 maintains a list of icons, messages or other information that can be displayed as a user's status indicator, or can obtain such information or indicators from IM server 106.
- the IM server 106 determines that a change of status indicator is appropriate, for example because a user has logged off the system or the user has notified the system that they are busy for example, the IM server 106 recognizes this change in status and passes this information along to the instant messaging client on the other user 102's computer.
- the instant messaging client applies the applicable status indicator to the other user's display, and in this manner each user is able to view the updated status of other users.
- FIG. 1 See Fig.
- the user of the system is enabled to listen to music over the Internet through a user interface presented by the messaging client (or other streaming media application), which interface contains a messaging portion and a media player portion.
- This embodiment enables a user to share a music experience or the type of music that he or she is listening to with other users.
- users are able to utilize a streaming media service (such as for example Yahoo !'s LaunchcastTM) within the media player portion of the instant messaging user interface.
- a streaming media service such as for example Yahoo !'s LaunchcastTM
- an exemplary instant messaging user interface is divided into a media player section 304 and a messaging section 312 for the user to allow the user to control access to and the experiencing of streaming media via a media player application while at the same time maintaining instant messaging capabilities.
- a media player and/or service such as LaunchcastTM within an instant messaging system will now be described in more detail.
- IM instant messaging
- access to the media player can be enabled by clicking the button or tab containing an icon depicting a media-related image such as headphones 220 at the lower portion of IM window 202 or some other user interface choice.
- the upper portion 312 of the instant messaging client 302 displays his friends list and provides "conventional" instant messaging functions to users (e.g., chatting, Instant Messaging, seeing another user's status, etc.) as well as new features described herein.
- the lower portion 304 of the IM window 302, however, is transformed into a media player through which a user may play or otherwise experience the streaming media that has been requested and sent from media servers 108 in known manners. It should be appreciated that this results in the added benefit of being able to combine a user's instant messaging experience with a media playing experience.
- the player can be located in a different location within the instant messaging window or can be located outside of the messaging window or screen portion in a separate window or screen portion.
- the song 560 that the user "Mark" is experiencing through the media player is listed next to "Mark's" name at 580 in the upper portion 312 of IM window 302.
- a user 500 is identified with a status indicator 525 that indicates that user 500 is listening to music, while the same or a different indicator preferably identifies the name 550 of the particular song that user 500 is listening to.
- the user's displayed status indicator is interconnected with and indicative of the user's actual experience while using the inventive system and method.
- a user's status indicator can be utilized to allow other users to view the title of a song that a particular user is listening to.
- “Adrian” 500 is listening to the song “Faith” from the album "Faith” by George Michael
- "Adrian's” song status indicator 550 will show "George Michael - Faith - Faith” indicating the artist, song and album. Therefore, other users will know that Adrian is currently listening to that song.
- the song status indicator 550 is preferably a hyperlink, or a separate hyperlink could be displayed near the status indicator.
- a user utilizing the IM client displaying IM window 302 wishes to listen to the same song that user "Adrian” is listening to, user "Mark” would click on that song name 550 hyperlink. When “Mark” clicks on that hyperlink, he would then receive through his media player the song or portion of the song that "Adrian” is listening to, as will be explained in further detail with reference to Figure 4.
- an individual user can choose how their music status message appears. For example, instead of listing the song and the artist, a user may insert a personalized message or possibly no message at all, but rather just a link to the song.
- IM server 106 stores, obtains and/or makes available data and/or metadata that is represented in whole or in part by status indicators 525, 550, or a combination thereof.
- data and metadata are used interchangeably.
- This "augmented" status indicator can represent the data associated with other status indicators such as for example a custom status message, category of status, and text for the status indicator.
- the "augmented" status indicator also represents metadata related to the status.
- the augmented status indicator will relate to and represent information such as, for example, a song identifier, which may comprise the identity of the artist, song title, album name, reviews, popularity information, or other information related to the song or item of media content, for example a user identifier, a popularity rating of a song or media item, or any other information that the player or messaging program would need or can utilize in order to stream the song or other media or provide additional information to the user.
- a song identifier which may comprise the identity of the artist, song title, album name, reviews, popularity information, or other information related to the song or item of media content, for example a user identifier, a popularity rating of a song or media item, or any other information that the player or messaging program would need or can utilize in order to stream the song or other media or provide additional information to the user.
- This relationship between data and the status indicator allows a user 500 to indicate to various other users, simultaneously, that song 550 is the song that he or she is listening to, and also in turn provides to those other users access to data and information associated with that indicator. Conversely, this also allows a single user to be able to view a list of the songs that his or her friends are listening to. A user need not install any new programs or plug-ins, nor does the user need to be running any additional software to find out what another user is listening to, but rather the user utilizes the instant messaging program and friend list functionality herein described to access this information.
- each user 500 does not need to manually adjust their song status indicator 550 to indicate the song that they are listening to, but rather the system displays that information automatically as the user receives and experiences each new song or other media item, as a result of data arriving from the servers to the client software.
- this embodiment easily allows each user the benefit of being able to utilize an instant messaging "friends list" to > instantly access data and information about music being experienced by each of their listed friends.
- the status indicators change as the user's listening experience changes. So, for example, referring again to Fig. 3, if user Adrian 500 finishes listening to the song Faith and is now listening to the song Teen Angst by the group Cracker, Adrian's status indicator would be updated to all users having Adrian on their friends list to reflect this new song title and artist.
- the amount of information contained in a status indicator is controllable either by the system provider, media provider, software provider, user, or some combination thereof, as is the amount of data represented by or accessible from that indicator.
- a status indicator 511 could display the name of Todd's playlist and allow another user to click on that playlist and listen to any or all of the songs in Todd's playlist.
- limits can be optionally set by the user or the messaging program provider as to how many songs in the playlist the second user is permitted to listen to (e.g., only the first song in the playlist, or only five songs from the playlist), or the order in which the songs are played, or other limits or manipulation of the playlist content.
- a user of the system of the present invention is able to listen to a "radio station" that another user is listening to in addition to merely a particular song or video.
- applications exist that permit a user to create a personalized "radio station” that can be set up to stream media to the user that conforms with the user's selected preferences.
- An exemplary Internet website featuring the use of an Internet radio is that of Yahoo! Launch.
- a user can set up a radio station that will, in accordance with a preprogrammed algorithm, conform to the preferences selected for that user's station. For example, if a user desires to hear a particular genre of music (e.g., jazz or rock), or identifies artists or albums that he or she enjoys, then the algorithm applied to that user's station will be influenced by the user's preferences.
- a particular genre of music e.g., jazz or rock
- the status indicator 525 associated with Peter preferably also reflects the user's radio station identity, i.e. Peter's Station 575.
- Peter's Station the same or similar algorithm to that which controls and serves media for Peter's Station will be utilized to stream content to that other user.
- this has the added benefit of not only allowing a user to share a particular music experience in the form of a song that he or she is listening to with another instant messaging user, but it also provides added flexibility in allowing a user to share a particular radio station or, in other words, particular criteria that the user has already set up in a radio station he or she is currently listening to or simply wishes to share whether or not listening to that station at the time the second user selects it.
- the system will use Peter's radio station preferences to choose songs for the other user and will pass along such songs to the user.
- the radio system is a subscription system and different users are allowed varying access to different stations, the particular station may or may not be available to a particular user.
- the IM server 106 or media server 108 or other server 110 or the client software can be configured to control access to the various available media so that users are restricted to media in accordance with pre-selected criteria such as subscription level, content restriction (adult versus minor), or other criteria selected by the user, content or service provider, or some combination of those entities.
- link 575 need not be a static URI or one related solely to media, but can be dynamically changing to indicate the URI of a webpage being viewed by a user.
- “Moe's” status indicator 595 can reflect the URI of that page. Status indicator 595 will change as "Moe” surfs to different pages and "Moe's” friends can click along and share Moe's browsing experience.
- the URI of a user can be tracked by the IM client, passed to the IM client by a browser, or made available in some other manner to be passed on to IM server 106 to enable updating of a user's status indicator as that user "surfs" the web, in the same manner that a song, playlist or radio station status indicator changes in accordance with user's listening changes.
- An exemplary method of sharing a media experience by another instant messaging user according to one embodiment of the present invention is depicted in the flowchart of Figure 4.
- the media server 108 passes metadata about the song (e.g., song ID, user ID or other data described herein) to IM server 106.
- Step 404 Once the IM Server receives the metadata about User A's song, the IM server may optionally check User A's settings to determine whether User A wishes to share information about the song that he or she is listening to with other users.
- Step 406 It should be understood that in different embodiments, users are allowed to choose which information or data they wish to share with which users, or alternatively, the service provider can control access based on pre-selected user criteria or other criteria, for example through login control and subscription levels.
- Step 407 If it is determined that User A does not wish to share any song information, or other system parameters indicate no information sharing should occur, then no information is shared. Step 407. If it is determined that User A wishes to share his or her song information with other users (e.g., User A's friends), or if based on other criteria such information sharing is permitted, the IM server sends a status indicator representing the media with the media metadata to those users that User A wishes to share the information with (e.g., User A's friends). Step 408.
- Step 410 Any user that is in the group of users that User A wished to share his or her media data with will be able to view the status indicator (e.g., element 525 of Figure 3) and a display of the name of the song and/or artist (e.g., element 550 of Figure 3) as was discussed above with reference to Figure 3.
- Step 410 If for example User B wishes to experience the same media that User A is experiencing, User B would click on User A's status indicator 525 or indicator 550, or these indicators can be displayed as one indicator. Step 412. Once User B clicks on that link 550, the media server(s) begin to stream User A's media to User B. Step 414.
- Step 416 the system may check if the user is running another media player on his or her system or listening to another song. If the user's player is not available, the system can also alert the user that he or she is already using the media player and must close the player to access this new song, or alternatively, the system may close the open player or open an alternative player with or without alerting the user.
- the indicator need not reflect a song, but can indicate a genre of music, a playlist, a radio station, a video, a URI, or other link to experienceable content a user wishes to experience along with another, and the indicator can be a combination of words and graphics, e.g. a picture of headphones and a song title.
- one embodiment can pass information regarding media being played from a media player distinct from the instant messaging program, by virtue of the instant messaging program containing an application that can capture URI or stream information from an existing, non-embedded player or browser.
- a button or link 901 may be provided in lower portion 304 of the messaging user interface 302 which would permit a user to satisfy a desire to make a purchase while the user was experiencing an item of media using the messaging program.
- Mark could click on button or icon 901 and be directed or linked to a shopping site through which Mark's purchase could be satisfied.
- some or all of the data associated with the item of media being experienced by the potential purchaser would be transferred to the shopping site so that the shopping site may make use of the transferred data to present information to the user that would more readily facilitate the purchase of the item being experienced when the click takes place.
- the shopping site may make use of the transferred data to present information to the user that would more readily facilitate the purchase of the item being experienced when the click takes place.
- Mark would be directed, through a browser or other application programming interface that would permit interaction with a commerce provider, to an electronic commerce site that would preferably display a purchase page containing information for the purpose of directing Mark in his potential purchase for either the song called The Lady In Red that Mark was listening to, and/or other items of purchasable media connected with the artist Chris De Burgh, and/or information pertaining to related genres and/or other similar songs, artists and the like.
- the system and method described herein can be flexibly configured to utilize the data associated with items of media to enhance a user's shopping experience should the user desire to purchase or otherwise obtain items of media while they are experiencing them, or sometime after if the system is configured to save information related to media experienced by the user at a previous time.
- the system and method of this embodiment can provide significant purchasing potential to a commerce provider by providing the functionality of new and immediate gratification of an impulse purchase based on a user's satisfaction with media experienced by the user through interaction with the enhanced messaging system with commerce capability as described herein.
- an additional or sole button or link 910 can be included in the upper portion 312 of the messaging interface 302.
- that functionality described above can be provided through the alternately placed icon 910 alone in upper portion 312. This would be useful if, for example, the media player portion were not incorporated as part of user interface 302.
- the additional ic'on for commerce access can be provided at any location within or outside the interface 302, such as for example proximate the identifier of the item of media being experienced.
- icon 901 or 910 can be implemented in a manner such that when the button or icon is selected by a user, the user is presented with a query requesting the user to identify which item of media they wish to purchase, for example the item of media that user is currently experiencing or alternatively an item of media being experienced by another user in his or her friend's list.
- a provider of such an enhanced method and system will have the ability to reap additional profits and/or develop a closer affinity to its user population by providing ability to satisfy users' desires for items of media at or near the time they are actually experiencing the media.
- a service provider providing a system and method such as that described herein may utilize the electronic commerce capability to associate itself with a business partner such that when a user selects a button or icon such as 901 or 910 described above, the user would be directed to a business partner's electronic commerce site to complete the user's impulse purchase, which can be a source of additional revenue for the service provider as well as for the commerce provider partner.
- the commerce functions described above can be carried out by other servers 110 (see Fig. 1) which servers are either operated by the service provider controlling the instant messaging servers 106 and media servers 108, or other commerce providers affiliated with or associated with the operator of the instant messaging service.
- servers 110 which servers are either operated by the service provider controlling the instant messaging servers 106 and media servers 108, or other commerce providers affiliated with or associated with the operator of the instant messaging service.
- the IM servers 106, media servers 108 or other servers 110 which provide additional functionality to be owned, operated or controlled by the same entity but rather can be operated through business associations and affiliations to provide the enhanced services as described herein.
- the user can obtain content via download, or by having a CD copy sent, or any other method by which content can be transferred or otherwise made available. '
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Abstract
Description
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KR1020097002636A KR101219830B1 (en) | 2004-04-23 | 2005-04-22 | A system and method for enhanced messaging and commerce |
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JP2007535039A (en) | 2007-11-29 |
JP5939540B2 (en) | 2016-06-22 |
US20080065997A1 (en) | 2008-03-13 |
JP2015111466A (en) | 2015-06-18 |
JP2012216244A (en) | 2012-11-08 |
JP6194330B2 (en) | 2017-09-06 |
US20050262186A1 (en) | 2005-11-24 |
KR20090034963A (en) | 2009-04-08 |
US7496623B2 (en) | 2009-02-24 |
KR101219830B1 (en) | 2013-01-18 |
EP1763764A1 (en) | 2007-03-21 |
EP1763764A4 (en) | 2009-03-18 |
KR20070011442A (en) | 2007-01-24 |
US7725533B2 (en) | 2010-05-25 |
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