WO2005050401A3 - Intelligent knowledge management and content delivery system - Google Patents

Intelligent knowledge management and content delivery system Download PDF

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Publication number
WO2005050401A3
WO2005050401A3 PCT/US2004/038728 US2004038728W WO2005050401A3 WO 2005050401 A3 WO2005050401 A3 WO 2005050401A3 US 2004038728 W US2004038728 W US 2004038728W WO 2005050401 A3 WO2005050401 A3 WO 2005050401A3
Authority
WO
WIPO (PCT)
Prior art keywords
fixes
delivery system
content delivery
knowledge management
technicians
Prior art date
Application number
PCT/US2004/038728
Other languages
French (fr)
Other versions
WO2005050401A2 (en
Inventor
Robert Wing
Jr John W Fisher
Original Assignee
Dmo Inc
Robert Wing
Jr John W Fisher
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Dmo Inc, Robert Wing, Jr John W Fisher filed Critical Dmo Inc
Publication of WO2005050401A2 publication Critical patent/WO2005050401A2/en
Publication of WO2005050401A3 publication Critical patent/WO2005050401A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Accounting & Taxation (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A system for the intelligent management (Fig. 1 element 100) of knowledge and delivery of content is provided. The system (Fig. 1 element 100) allows end users to access targeted fixes in connection with resolving problems with appliances, such as computers (Fig.1 element 108a-n) or other devices. The system (Fig. 1 element 100) further provides for the delivery of inventory information and information regarding attempts that have been made to fix problems with an appliance to technical support personnel (Fig. 1 element 116a-n). Technical support personnel (Fig. 1 element 116a-n) may selectively access approved fixes or potential fixes through selections made from a tree of devices and/or problems or through the identification of key indicators. Technicians (Fig. 1 element 116a-n) may also create fixes and made such fixes available to other technicians immediately.
PCT/US2004/038728 2003-11-17 2004-11-17 Intelligent knowledge management and content delivery system WO2005050401A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US52095703P 2003-11-17 2003-11-17
US60/520,957 2003-11-17

Publications (2)

Publication Number Publication Date
WO2005050401A2 WO2005050401A2 (en) 2005-06-02
WO2005050401A3 true WO2005050401A3 (en) 2006-03-30

Family

ID=34619541

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2004/038728 WO2005050401A2 (en) 2003-11-17 2004-11-17 Intelligent knowledge management and content delivery system

Country Status (1)

Country Link
WO (1) WO2005050401A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US12002058B2 (en) * 2020-05-01 2024-06-04 Dell Products L.P. Customer service ticket processing using cluster-based data driven guidebooks

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020107716A1 (en) * 2001-02-07 2002-08-08 Kevin Callahan Methods and apparatus for scheduling an in-home appliance repair service

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020107716A1 (en) * 2001-02-07 2002-08-08 Kevin Callahan Methods and apparatus for scheduling an in-home appliance repair service

Also Published As

Publication number Publication date
WO2005050401A2 (en) 2005-06-02

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