WO2005017474A3 - Service bureau system and method for providing service assistance - Google Patents

Service bureau system and method for providing service assistance Download PDF

Info

Publication number
WO2005017474A3
WO2005017474A3 PCT/US2004/019672 US2004019672W WO2005017474A3 WO 2005017474 A3 WO2005017474 A3 WO 2005017474A3 US 2004019672 W US2004019672 W US 2004019672W WO 2005017474 A3 WO2005017474 A3 WO 2005017474A3
Authority
WO
WIPO (PCT)
Prior art keywords
service
user
receiving
module
representative
Prior art date
Application number
PCT/US2004/019672
Other languages
French (fr)
Other versions
WO2005017474A2 (en
Inventor
James D Abrams
Original Assignee
Venvest Inc
James D Abrams
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/854,475 external-priority patent/US20050033593A1/en
Priority claimed from US10/854,476 external-priority patent/US20050033727A1/en
Application filed by Venvest Inc, James D Abrams filed Critical Venvest Inc
Publication of WO2005017474A2 publication Critical patent/WO2005017474A2/en
Publication of WO2005017474A3 publication Critical patent/WO2005017474A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A service bureau system and method for assisting a user in retaining a service from a service provider selected from a plurality of service providers providing a plurality of different services. The system includes a receiving module receiving a service request from the user and identifying the user. The system also includes a service representative module having an input receiving an instruction from a service representative. The instruction includes a selection of one of the plurality of service providers. The system further includes a communication module establishing a communication between the service representative and the user responsive to receiving the user service request. The system also includes a scheduling module scheduling the selected service provider to provide the requested service.
PCT/US2004/019672 2003-08-06 2004-06-16 Service bureau system and method for providing service assistance WO2005017474A2 (en)

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US49282303P 2003-08-06 2003-08-06
US60/492,823 2003-08-06
US10/854,475 US20050033593A1 (en) 2003-08-06 2004-05-26 Service bureau system and method for providing service assistance
US10/854,476 2004-05-26
US10/854,475 2004-05-26
US10/854,476 US20050033727A1 (en) 2003-08-06 2004-05-26 Device and method for providing service assistance

Publications (2)

Publication Number Publication Date
WO2005017474A2 WO2005017474A2 (en) 2005-02-24
WO2005017474A3 true WO2005017474A3 (en) 2005-09-09

Family

ID=32966479

Family Applications (2)

Application Number Title Priority Date Filing Date
PCT/US2004/019672 WO2005017474A2 (en) 2003-08-06 2004-06-16 Service bureau system and method for providing service assistance
PCT/US2004/019681 WO2005017475A2 (en) 2003-08-06 2004-06-16 Device and method for providing service assistance

Family Applications After (1)

Application Number Title Priority Date Filing Date
PCT/US2004/019681 WO2005017475A2 (en) 2003-08-06 2004-06-16 Device and method for providing service assistance

Country Status (2)

Country Link
GB (1) GB2404759B (en)
WO (2) WO2005017474A2 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10825089B2 (en) 2007-03-15 2020-11-03 Bgc Partners, Inc. Error detection and recovery in an electronic trading system
GB201707444D0 (en) * 2017-05-09 2017-06-21 Howden Joinery Group Plc Automatic assistance for a kitchen appliance

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020120554A1 (en) * 2001-02-28 2002-08-29 Vega Lilly Mae Auction, imagery and retaining engine systems for services and service providers

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4903759A (en) * 1987-09-25 1990-02-27 Lapeyrouse John G Apparatus and method for monitoring and controlling heating and/or cooling systems
IES77152B2 (en) * 1995-08-24 1997-11-19 Martin Curley Tourist information and reservation system
AUPQ460899A0 (en) * 1999-12-10 2000-01-13 Ezylaw Pty Ltd A system for providing professional services
US20030065545A1 (en) * 2001-10-01 2003-04-03 Barry Lynn Appointment system for new home buyers

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020120554A1 (en) * 2001-02-28 2002-08-29 Vega Lilly Mae Auction, imagery and retaining engine systems for services and service providers

Also Published As

Publication number Publication date
GB2404759B (en) 2007-02-07
GB0416873D0 (en) 2004-09-01
WO2005017475A2 (en) 2005-02-24
WO2005017475A3 (en) 2006-08-17
WO2005017474A2 (en) 2005-02-24
GB2404759A (en) 2005-02-09

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