WO2004109423A2 - Suiveurs a distance - Google Patents

Suiveurs a distance Download PDF

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Publication number
WO2004109423A2
WO2004109423A2 PCT/IN2003/000256 IN0300256W WO2004109423A2 WO 2004109423 A2 WO2004109423 A2 WO 2004109423A2 IN 0300256 W IN0300256 W IN 0300256W WO 2004109423 A2 WO2004109423 A2 WO 2004109423A2
Authority
WO
WIPO (PCT)
Prior art keywords
message
driver
user
vehicle
card
Prior art date
Application number
PCT/IN2003/000256
Other languages
English (en)
Other versions
WO2004109423A3 (fr
WO2004109423A8 (fr
Inventor
A. Raaju Mantena
Original Assignee
Aasiaonwheels Network Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aasiaonwheels Network Limited filed Critical Aasiaonwheels Network Limited
Priority to AU2003263577A priority Critical patent/AU2003263577A1/en
Publication of WO2004109423A2 publication Critical patent/WO2004109423A2/fr
Publication of WO2004109423A8 publication Critical patent/WO2004109423A8/fr
Publication of WO2004109423A3 publication Critical patent/WO2004109423A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53316—Messaging centre selected by message originator

Definitions

  • the transport activity is there since ages. Sindbad the great voyager would not have struggled with the presence of aasiaonwheels at that age.
  • the transport department is struggling with various inconveniences like lack of communication and continuous information on various fronts.
  • aasiaonwheels is providing the information for the transport department in the following areas.
  • the basic application is divided in to three parts.
  • the networking system consists of one Central Server and at least one Local server at every state.
  • the Central server is configured with Web (Apache) server, Database (Mysql) server and Mail (Q-mail) server. All the local servers are called as IVRS servers. Following are the sub modules of this Networking Module.
  • This server consists of Web server, Database server and Mail server.
  • the Web server is placed on the gateway and is available on the Internet to the public.
  • Hot Plug gable 1 + 1 redundant power supply Hot Plug gable 1 + 1 redundant power supply.
  • the listener shall continuously be running and waits for the call to collect the information such as:
  • the listener Whenever the driver jumps the state, the listener also provides the most recent transaction information as shown above from the central server to the local server, which receives the call from the driver.
  • the Telephone are connected to the system through the Intel Dialogic Boards and Intelligent Serial Multiplexing cards ranging 4 ports to 64 ports depending on the requirement.
  • the IVRS application will start running from the system boot up time.
  • the service will start running from run level 2.
  • the user dials the predefined hunt (telephone) number, the call will land on one of the port of the dialogic board/serial card.
  • the Application receives the call it waits for 3 rings and then it lifts the call. On lifting the call Welcome message is played and waits 30 seconds for the user to key in the User Id (DTMF).
  • DTMF User Id
  • the system On receiving the User Id followed by #, the system checks the database and authenticates the user. If the data is valid, the system plays the relevant vehicle number and corresponds to the other process. If there is any message to the dialer from his counter part the message is played and prompts for the message to be delivered to the counter part.
  • the system In case owner/consigner, before the counter parts message the system also plays the last tracked information of the driver such as reporting date, time, location and then it delivers the counter parts message.
  • the listener shall continuously be running and wait for the information such as date & time of the call, message size and the user details along with the voice message from source local server which (is part of the AOW-VPN) receives the call from the actual user.
  • the messages recorded by the IVRS Application will be replicated to its Neighboring servers with respect to the Services opted by the user. Messages to Owner from Driver will be stored at only one place i.e. at the User registered state server. The Messages to Driver from Owner will be stored at the server where the driver last called and replicated to its Neighboring servers by the listener. Connectivity
  • Each System is connected using the Internet Back bone from each location through the TCP/IP Network Protocol using a Static IP Address provided by the Co-Hosting ISP.
  • All local servers shall be communicating to each other only.
  • the ports of the local servers are opened only to the other local servers of the AOW's VPN. The listeners will throw out all other calls.
  • Web server is placed at gateway to the Outer world and to all other Local Servers over the Internet cloud.
  • the call Once the call is matured at the Local server it updates the database with the transaction and transmit the messages and database transaction to Web Server and to its neighboring servers.
  • the data & messages sent by the other server will be accepted by the Daemon (Listener) and updates the same to its database and stores the message file in to corresponding folders.
  • Daemon Listener
  • One Dialogic board with 4/12/16 port or a Intelligent Serial port card with 8/16/32 ports is installed on every IVRS server. Each port is called a channel. On each channel one PSTN line can be connected. These lines could be Land Lines or GSM lines.
  • the list of the personnel with their contact information i.e. Mail Id, Telephone Numbers, should be maintained by the Network Manager and development Project Leader along with the V.P, M.D and the secretary.
  • the Technical Department will maintain the CVS (concurrent version control system) for all the installations in the library at central office to help maintenance department in rectifying the problems arising at the respective locations.
  • CVS current version control system
  • This system will provide information to the management regarding all the details of the installation of a particular location.
  • Log files are maintained for all the calls landed on the Local server.
  • One file is opened per day as lSNYYYYMMDD.log' (LSN is Local Server Name). Though the information is available in database, the system also maintains a flat file for security and audit reasons. 1.4.3. Miscellaneous
  • the functions of the web application are used for defining the conditions and to input the information and finally to view the required results.
  • the sub-modules of this application area are given below.
  • This module deals with Administrators Responsibilities like User management, Process management, Access Control in addition to the other responsibilities, which include the Database management, and MIS.
  • This function deals with the process of creating users and giving them the required privileges by the system administrator.
  • the User Id and Password shall be created at the time of registration with their respective codes as User Id and default Password.
  • the Users shall change the Password immediately on getting the User Id after Registration and at their convenience.
  • the system also defines automatically the Accessible Functions for the Respective users.
  • Granting access permissions can be done for a function alone or to a sub module or to the entire module.
  • the system administrator grants certain users with predefined privileges for ac like read, modify or create. Each group is given a unique user id and password to access only certain modules or functions of the system, which are predefined to him.
  • This sub module handles people involved and concerned with AOW that include the Business Associates and Employees. Every individual concerned shall be identified with a user Id, Employee Number, Business Association Code such as Zonal Business Associate Code and Area Business Associate Code.
  • AOW Coordinator in the Head Office has to log on to the Business Coordination Department Form by entering his user id and password in the FCD Login Form provided to him by the system administrator.
  • AOW Coordinator in the Head Office has to log on to the Business Coordination Department Form by entering his user id and password in the FCD Login Form provided to him by the system administrator.
  • Agents do posting of the Load.
  • the agents also will be co-coordinating the registration of Buyers and Sellers of the vehicles with Business Associates.
  • AOW is providing "load availability" services to agents, to avail this facility they should register with aasiaonwheels. 2.2.3.1. Agents Registration
  • AOW Coordinator has to go to the aasiaonwheels website and click on the Agents Registration Link.
  • Any vehicle to be tracked should register for lifetime with AOW. After registration the concerned should also buy a service renewal for specific period.
  • AOW is supplying various services, which are available in the market.
  • Trip card is one such service for consigners. With these Cards, Driver can keep providing the information regarding where about of Vehicle / Consignment through the IVRS system. The same information will be available to the Consignor / Owner. In order to Track a Vehicle the Owner/Consignor has to go to the Website.
  • AOW has opted Transport Community in its initial stage for providing various services like Tracking of Vehicles, Money Transfers, Load Availability services etc.,
  • the owner For the purpose of renewals of the vehicle card service the owner has to contact the nearest ABA and buys the vehicle service renewal card.
  • the driver/owner can send or receive messages, which can be used to track the vehicle.
  • Trip card service To provide services to the general public who hire the services of a vehicle to ship their cargo AOW has thought about a novel idea. Using Trip card service one can communicate to the driver of the vehicle, which carries his cargo. Trip Cards are available in the open market for various periods starting from 3 days to one month. These cards are used only for Tracking.
  • Consignor can buy the Trip Card, which are available in open Market. After the card is purchased, the consignor activates the same as per the Procedure provided by AOW. With this Card, Driver can keep providing the information regarding whereabouts of Vehicle / Consignment and can also send voice messages. The consignor as well can communicate with the driver.
  • the Usage / Validity of the Card is for Number of days (as per Card) from the date and time of activation.
  • Trip Card To avail the services of Trip Card one has to activate Trip Card through AOW Website or through IVRS.
  • Trip Card To avail the services of Trip Card one has to activate Trip Card through AOW Website or through IVRS.
  • Trip card service one even can communicate with a group of people who are miles apart. Even the driver and his family can communicate with a special type of Trip Card (family card). Special types of cards are also being provided for medical representatives who can communicate to his superiors/head office.
  • This function is available to the agents to Post the Loads.
  • the agent will be giving the information such as the available load, from place, to place and details of the load.
  • the agent also will be updating the information as and when required to change the status of the loads already posted.
  • Post New Loads Function By clicking the Post New Loads Function then it displays the screen and user has to post the loads and then click submit so that loads are posted.
  • ABA will issue a form to vehicle owner (no: SC-105) to be filled and handed over by owner to ABA.
  • ABA will collect selling charges
  • the serial number of SC-213 is the registration number of the seller, during the validity period of the receipt (SC-213).
  • SC-213 The serial number of SC-213 is the registration number of the seller, during the validity period of the receipt (SC-213).
  • AOW will post the relevant data of the vehicle, which would be available for all prospective buyers located anywhere in India.
  • AOW coordinator will post the data to the database and this posted data is useful in getting back the information in "Buy a Vehicle" Process.
  • the information of the vehicle to be sold is maintained in the database till the validity date of the registration or till the vehicle is sold.
  • AOW is providing one more convenient facility for the owners and drivers regarding transfer of money
  • Such offices are identified with a display at the office with a specific code number provided for them and an authorization certificate by head office.
  • the area business associate gives him a receipt stating vehicle number, amount and his destination area business associate code.
  • the owner collects the money deposited by the driver at some place within a couple of days.
  • Head office will then redirect the amounts to the concerned area business associate account to be delivered to the owner.
  • AOW is coordinating at the time of accidents and providing assistance at the time of accidents and breakdowns.
  • the area business associate will send any of the liaison person to the spot to assist the driver/cleaner.
  • the area business associate then contacts the owner and on his confirmation and paying the amount at his area business associate office, will provide the necessary amount to the driver.
  • the data collected in the database through the IVRS system as well as the data entered by the users is collected in log files for further reference .For every module a log file is maintained as a backup.
  • the day to day activities of the head office as well as the system has to be monitored on a regular basis. For this purpose at least one person will monitor the server and the activities within the head office daily.
  • IVRS Interactive Voice Response System
  • AOW's IVRS system is available in all the Indian languages selected automatically on providing the user id.
  • AOW is providing a service - Renewal of Service for Vehicle card, Trip Cards and Family cards. Using this service one can renew/activate the service prior to the existing service expires. Though the user activates the service bought, the same will come in to force only after the previous service ends. User can buy the renewal card or service card from the open market and get his service renewed from his desk only either through Web or through the IVRS system.
  • Vehicle Card Service Renewal
  • the user after purchasing the service in the market will dial the predefined AOW phone.
  • 11 9 1234567* is the Activation-Id entered by the user which is printed on the card purchased.
  • VC XX 999999 is the Service Renewal Number played by the IVRS system for confirmation
  • AOW12345 is the vehicle number played by the system to confirm the information and ask for
  • the user after purchasing the service in the market will dial the predefined AOW phone.
  • FC XX 999999 is the Service Renewal Number played by the IVRS system for confirmation
  • the Buyer has to first activate it after purchasing from the open market. This activation can be done either through Web or through IVRS system. The following is the Trip Card activation procedure through IVRS System.
  • Consignor has to dial his User ID, provided on trip card.
  • aasiaonwheels is providing the facilities of "Vehicle Cards".
  • IVRS system driver can communicate with his owner who is miles apart by dialing a predefined aasiaonwheels number and recording a message.
  • Owner can get the Information of his driver where the vehicle is located at a particular time.
  • System checks for the validity of User Id provided by the Driver. If the User ID dialed by the driver is valid, it checks for the expiry date of that User Id. If the expiry date is greater than or equal to toady's date, then it proceeds further a.
  • System plays message "Your Vehicle Number is” and Plays his vehicle number b.
  • System plays message "Your Last Message is Delivered to Owner” or "Your Last Message is not delivered to Owner" depending on the status of the previous message whether it is delivered or not delivered c.
  • System plays the message "Owner's Message is” and it will play the owner's message to the driver d.
  • system After playing the owner's message, system plays the message "Record Your Message” and starts recording the Driver's message and provides 30 sec to deliver his message e. After Completion of delivering his message user has to press '#' as an indication of termination or system will disconnect the call.
  • System checks for the validity of User Id provided by the owner. If the User Id dialed by the owner is valid, it checks for the expiry date of that user ID. If the expiry date is greater than or equal to toady's date, it proceeds further. a. System plays message "Your Vehicle Number is" and Plays his vehicle number b. System plays the driver's last message details to owner.
  • System plays the message "Driver's Message is” and it will play the Driver's message to the Owner e. After playing the Drivers message, system plays the message "Record Your Message” and starts recording the Owner's message and provides 30 sees to deliver his message f. After Completion of delivering his message user has to press '#' as an indication of termination or system will disconnect the call.
  • Trip cards are available in open market and they serve a major role in communications between Driver and Consigner / Consignee / Owner. These Cards are available in various denominations pertaining to their validity periods starting from 5 days, 15 days, 30 days etc.,
  • System checks for the validity of User ID provided by the Driver. If the user id dialed by the driver is valid, it checks for the expiry date of that user ID. If the expiry date is greater than or equal to toady's date, then it proceeds further a) System plays message "Your Trip Card Number is” and Plays his Trip Card number b) System plays message "Your Last Message is Delivered to Consigner” or “Your Last Message is not delivered to Consigner” depending on the status of the previous message whether it is delivered or not delivered c) System plays the message "Consigner's Message is” and it will play the Consigner's message to the driver d) After playing the Consigner's message, system plays the message "Record Your Message” and starts recording the Driver's message and provides 30 Sec to deliver his message. e) After Completion of delivering his message user has to press '#' as an indication of termination or system will disconnect the call automatically after 30 sec.
  • System checks for the validity of User ID provided by the Consigner. If the user ID dialed by the Consigner is valid, it checks for the expiry date of that user ID. If the expiry date is greater than or equal to today's date, it proceeds further. a) System plays message "Your Vehicle Number is" b) and Plays his Trip Card number c) System plays the driver's last message details to the Consigner.
  • System plays message "Your Last Message is Delivered to Driver" or "Your Last Message is not delivered to Driver” depending on the status of the previous message whether it is delivered or not delivered.
  • System plays the message "Driver's Message is” and it will play the Driver's message to the Consignor.
  • system plays the message "Record Your Message” and starts recording the Owner's message and provides 30 Sec to deliver his message.
  • After Completion of delivering his message user has to press #' as an indication of termination or system will disconnect the call automatically after 30 sec. 5. System disconnects the call.
  • System checks for the validity of User ID provided by the Driver. If the user ID dialed by the driver is valid, it checks for the expiry date of that user ID. If the expiry date is greater than or equal to today's date, then it proceeds further a) System plays message "Your Card Number is” and Plays his Family number b) System plays message “Your Last Message is Delivered” or “Your Last Message is not delivered” depending on the status of the previous message whether it is delivered or not delivered c) System plays the message "Message is” and it will play his family's message to the driver d) After playing the family's message, system plays the message "Record Your Message” and starts recording the Driver's message and provides 30 Sec to deliver his message e) After Completion of delivering his message user has to press ⁇ #' as an indication of termination or system will disconnect the call automatically after 30 Sec.
  • System checks for the validity of User ID provided by the Driver's family. If the user ID dialed by the Driver's family is valid, it checks for the expiry date of that user ID. If the expiry date is greater than or equal to today's date, it proceeds further.
  • System plays message "Your Card Number is” and Plays his Family Card number b) System plays message "Your Last Message is Delivered to Driver” or “Your Last Message is not delivered to Driver” depending on the status of the previous message whether it is delivered or not delivered c) System plays the message “Driver's Message is” and it will play the Driver's message to his family d) After playing the driver's message, system plays the message "Record Your Message” and starts recording the family's message and provides 30 Sec to deliver his message e) After Completion of delivering his message user has to press ⁇ #' as an indication of termination or system will disconnect the call automatically after 30 sec.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Warehouses Or Storage Devices (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un système de poursuite biunivoque spécifique et de communication développé exclusivement par aasiaonwheels NETWORK LIMITED au moyen de leur réseau privé virtuel et de plusieurs serveurs répartis dans tout le pays à l'aide du système interactif de réponse vocale (IVRS) et du serveur Web afin de localiser des personnes. Le système selon l'invention est un système unique dans lequel une personne est non seulement localisée par téléphone mais également enregistrée instantanément sur le site Web de aasiaonwheels. Pour la première fois, la poursuite se fait par téléphone en même temps que la transmission d'informations sur le serveur Web.
PCT/IN2003/000256 2003-06-09 2003-07-30 Suiveurs a distance WO2004109423A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003263577A AU2003263577A1 (en) 2003-06-09 2003-07-30 Tele trackers

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IN467CH2003 2003-06-09
IN467/MAS/2003 2003-06-09

Publications (3)

Publication Number Publication Date
WO2004109423A2 true WO2004109423A2 (fr) 2004-12-16
WO2004109423A8 WO2004109423A8 (fr) 2005-01-20
WO2004109423A3 WO2004109423A3 (fr) 2006-06-08

Family

ID=34044514

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IN2003/000256 WO2004109423A2 (fr) 2003-06-09 2003-07-30 Suiveurs a distance

Country Status (1)

Country Link
WO (1) WO2004109423A2 (fr)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998059256A2 (fr) * 1997-06-25 1998-12-30 Navox Corporation Systeme de securite et de localisation de vehicule avec communication vocale et transmission de donnees simultanees integrees
WO2000079826A1 (fr) * 1999-06-21 2000-12-28 Incirco Ab Procede et installation destines a des groupes d'utilisateurs communiquant entre eux
US6405123B1 (en) * 1999-12-21 2002-06-11 Televigation, Inc. Method and system for an efficient operating environment in a real-time navigation system
EP1225754A2 (fr) * 2001-01-22 2002-07-24 Sonera Oyj Système d'audio messagerie
EP1265427A1 (fr) * 2001-06-08 2002-12-11 Celldoc (Pty) Ltd Messagerie vocale avec segmentation de la boíte aux lettres vocale

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998059256A2 (fr) * 1997-06-25 1998-12-30 Navox Corporation Systeme de securite et de localisation de vehicule avec communication vocale et transmission de donnees simultanees integrees
WO2000079826A1 (fr) * 1999-06-21 2000-12-28 Incirco Ab Procede et installation destines a des groupes d'utilisateurs communiquant entre eux
US6405123B1 (en) * 1999-12-21 2002-06-11 Televigation, Inc. Method and system for an efficient operating environment in a real-time navigation system
EP1225754A2 (fr) * 2001-01-22 2002-07-24 Sonera Oyj Système d'audio messagerie
EP1265427A1 (fr) * 2001-06-08 2002-12-11 Celldoc (Pty) Ltd Messagerie vocale avec segmentation de la boíte aux lettres vocale

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
ASIAONWHEELS, [Online] 2001 - 2003, Retrieved from the Internet: <URL:http://web.archive.org/web/*/http://as iaonwheels.com> *

Also Published As

Publication number Publication date
WO2004109423A3 (fr) 2006-06-08
WO2004109423A8 (fr) 2005-01-20

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