WO2004049677A3 - Methods and systems for computer enhanced conference calling - Google Patents

Methods and systems for computer enhanced conference calling Download PDF

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Publication number
WO2004049677A3
WO2004049677A3 PCT/US2003/037704 US0337704W WO2004049677A3 WO 2004049677 A3 WO2004049677 A3 WO 2004049677A3 US 0337704 W US0337704 W US 0337704W WO 2004049677 A3 WO2004049677 A3 WO 2004049677A3
Authority
WO
WIPO (PCT)
Prior art keywords
computer
methods
systems
conference
users
Prior art date
Application number
PCT/US2003/037704
Other languages
French (fr)
Other versions
WO2004049677A2 (en
Inventor
Mahesh Rajagopalan
Brian F Roberts
Nagendra Kunuturi
Ramkumar K Mambakkam
Original Assignee
Verizon Data Services Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Verizon Data Services Inc filed Critical Verizon Data Services Inc
Priority to PCT/US2003/037704 priority Critical patent/WO2004049677A2/en
Priority to CA002507152A priority patent/CA2507152A1/en
Priority to AU2003293060A priority patent/AU2003293060A1/en
Priority to EP03790051A priority patent/EP1568193A4/en
Priority to JP2004555739A priority patent/JP2006507772A/en
Publication of WO2004049677A2 publication Critical patent/WO2004049677A2/en
Publication of WO2004049677A3 publication Critical patent/WO2004049677A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/09—Third party charged communications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/387—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using subscriber identification cards
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2005—Temporarily overriding a service configuration
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/66—Third party billing, i.e. third party can also be the predetermined telephone line of the caller if he is calling from another telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13224—Off-net subscriber, dial in to/out from network, teleworking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Methods and systems (fig. 1, item 100) for establishing a computer-enhanced conference call are disclosed. Methods and systems consistent with the present invention establish a computer-enhanced conference call between a plurality of users (Fig. 1, item 110), including an initiating user. A service center (Fig. 1, item 106) detects a computer-enhanced conference call event that was previously configured by the initiating user. Conference users associated with the computer-enhanced conference call event are thereafter contacted. After at least one response from the conference users is received, a conference call between the initiating user and the conference users is established based on the at least one received response. The service center also establishes a collaboration between the initiating user and conference users that are authorized to participate in the collaboration.
PCT/US2003/037704 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling WO2004049677A2 (en)

Priority Applications (5)

Application Number Priority Date Filing Date Title
PCT/US2003/037704 WO2004049677A2 (en) 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling
CA002507152A CA2507152A1 (en) 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling
AU2003293060A AU2003293060A1 (en) 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling
EP03790051A EP1568193A4 (en) 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling
JP2004555739A JP2006507772A (en) 2002-11-25 2003-11-25 Computer enhanced teleconferencing method and system

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US42870402P 2002-11-25 2002-11-25
US60/428,704 2002-11-25
US43601802P 2002-12-26 2002-12-26
US60/436,018 2002-12-26
PCT/US2003/037704 WO2004049677A2 (en) 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling

Publications (2)

Publication Number Publication Date
WO2004049677A2 WO2004049677A2 (en) 2004-06-10
WO2004049677A3 true WO2004049677A3 (en) 2004-08-05

Family

ID=46397695

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/037704 WO2004049677A2 (en) 2002-11-25 2003-11-25 Methods and systems for computer enhanced conference calling

Country Status (5)

Country Link
EP (1) EP1568193A4 (en)
JP (1) JP2006507772A (en)
AU (1) AU2003293060A1 (en)
CA (1) CA2507152A1 (en)
WO (1) WO2004049677A2 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2007082386A1 (en) * 2006-01-20 2007-07-26 Rec2Mail Inc. Customized web interface for video communication
US8488764B1 (en) 2007-07-24 2013-07-16 Avaya Inc. Conference call selectable configuration in which participants can be configured to join at different time (order), use presence information to configure/initiate the conference call
US8824341B2 (en) 2009-02-13 2014-09-02 Blackberry Limited Method of joining a conference call
EP2219358A1 (en) * 2009-02-13 2010-08-18 Research In Motion Limited Method of joining a conference call
US8831662B2 (en) 2012-07-24 2014-09-09 Motorola Solutions, Inc. Reserved virtual radio conference calling
EP3092786B1 (en) * 2014-01-07 2019-06-12 Cisco Technology, Inc. Temporary user associations based on call state
US9654629B1 (en) 2015-10-26 2017-05-16 At&T Intellectual Property I, L.P. Telephone user interface providing enhanced call blocking

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6275575B1 (en) * 2000-01-12 2001-08-14 Right4Me.Com, Inc. Method and system for coordinating and initiating cross-platform telephone conferences

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1348165A4 (en) * 2000-12-26 2009-01-28 Polycom Inc System and method for coordinating a conference using a dedicated server
JP3833470B2 (en) * 2000-12-27 2006-10-11 三菱電機株式会社 Multipoint communication system and multipoint communication method

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6275575B1 (en) * 2000-01-12 2001-08-14 Right4Me.Com, Inc. Method and system for coordinating and initiating cross-platform telephone conferences

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1568193A4 *

Also Published As

Publication number Publication date
JP2006507772A (en) 2006-03-02
AU2003293060A8 (en) 2004-06-18
EP1568193A2 (en) 2005-08-31
AU2003293060A1 (en) 2004-06-18
CA2507152A1 (en) 2004-06-10
WO2004049677A2 (en) 2004-06-10
EP1568193A4 (en) 2005-11-30

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