WO2003030021A2 - Procede et systeme fournisseur d'information - Google Patents

Procede et systeme fournisseur d'information Download PDF

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Publication number
WO2003030021A2
WO2003030021A2 PCT/EP2002/010788 EP0210788W WO03030021A2 WO 2003030021 A2 WO2003030021 A2 WO 2003030021A2 EP 0210788 W EP0210788 W EP 0210788W WO 03030021 A2 WO03030021 A2 WO 03030021A2
Authority
WO
WIPO (PCT)
Prior art keywords
user
profile
information
server
login
Prior art date
Application number
PCT/EP2002/010788
Other languages
German (de)
English (en)
Other versions
WO2003030021A3 (fr
Inventor
Gerhard Vollmar
Zaijun Hu
Original Assignee
Abb Research Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Abb Research Ltd. filed Critical Abb Research Ltd.
Publication of WO2003030021A2 publication Critical patent/WO2003030021A2/fr
Publication of WO2003030021A3 publication Critical patent/WO2003030021A3/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation

Definitions

  • the invention relates to a method and a system for providing information from an online information and service environment based on a user request.
  • Web-based information and service environments make information and services as well as product and service offers available to users online on the Internet or on a company's intranet.
  • the entire information space is made up of a large number of web pages that are linked to each other via links. Achieving certain information as quickly as possible can be supported by an optimal structure of the environment and suitable design of the individual pages.
  • search engines can be used successfully to find information. Access to an online environment is typically via an entry page, also known as a portal. From this page, further pages can be reached via links over several steps.
  • the disadvantage here is that users often only find the correct path to the information they are looking for after lengthy navigation and searching, or not at all. Even search engines can hardly remedy this, since the effort involved in specifying the search query and evaluating the search result can be considerable.
  • the invention is therefore based on the object of specifying a method for providing information which is particularly useful to users who repeatedly repeat similar questions. Provisions, such as service personnel as part of troubleshooting the system service, have made it easier to find the information you are looking for.
  • the invention accordingly relates to a method or to a system for providing information from an online information and service environment, wherein a server is set up to access and access a stored user profile during a login procedure initiated by a user based on requesting additional information from the user. Thereupon at least one suitable web page is determined and displayed. Interactions of the user are used to update the saved user profile.
  • FIG. 1 shows a server of a system for providing information
  • FIG. 2 shows the sequence of a user request
  • FIG. 3 shows the hierarchical structure of an online environment for analyzing the causes of errors
  • FIG. 4 shows a user profile
  • FIG. 5 shows a questionnaire
  • FIG. 6 shows the content of a page for an error hypothesis.
  • the system works with at least one standard data processing device as a server, the device having the necessary means for data storage, processing and input / output.
  • several servers can be connected to one another via an intranet or the Internet.
  • the server 1 shows such a server 1 of a system for providing information, the server 1 containing an input / output device 10, a processing device 20 and a data memory 30.
  • the input / output device 10 contains a web browser 11, with which user information can be entered and a web page 32 of a web-based information environment can be displayed.
  • a web-based information environment can e.g. an online environment for fault cause analysis, which is also referred to as the RCA (root cause analysis) online environment.
  • the processing device 20 contains a profile processor 21.
  • the profile processor 21 is set up to create or update a user profile 31.
  • Such a user profile 31 is shown by way of example in FIG. 4.
  • the processing device 20 also contains a login agent 22, which is set up to typically query information or additional information of the user while accessing an already stored user profile 31.
  • the device 20 also contains a node finder 23, which is set up to find a suitable web page 32 on the basis of the user profile and the additional user information in the information environment.
  • the node finder 23 is activated by the login agent 22, who uses the browser 11 to display the web page 32 found by the node finder 23.
  • the data memory 30 contains memory areas in which the web pages 32 of the online environment and the user profiles 31 are stored.
  • the data storage 30 can be a system distributed over several servers. 2 shows the sequence of a user request and the automated creation or update of a user profile.
  • a user logs on using a login procedure and the login agent 22 queries user information.
  • the login agent 22 accesses it, which enables a specific query of additional information.
  • FIG. 4 shows an example of a user profile and FIG. 5 shows a query catalog for querying additional information.
  • a step 200 the login agent 22 requests the node finder 23 the web page 32 that matches the request, which then compares, for example, RCA models with details of the request.
  • FIGS. 3 and 6 show an example of the structure and contents of an information environment to be searched.
  • the login agent 22 opens the web page 32 found by the node finder 23 in the browser 11.
  • the profile processor 21 either creates a corresponding user profile 31 based on the previous user information for the first time or updates an existing user profile, and e.g. saved in XML format.
  • Each node in the structure represents a web page.
  • the edge between the nodes e.g. by the nodes arranged on the right in the structure, represents a hat relationship.
  • a catalog has fault models
  • a fault model has hypotheses
  • a hypothesis has diagnostic criteria.
  • the entry page branches into general industry solutions and special customer solutions.
  • the customer solution is the area that can only be viewed by a specific customer.
  • the customer solution corresponds to an adapted node below the industry solutions. Ie a typical system solution Catalog with error models has been adapted to a customer's specific system.
  • the customer solution thus contains customized error models, customized hypotheses and customized checklists. 6 shows the example of a node of the hypothesis level.
  • Fig. 4 shows a user profile. Each user has his or her identity (name) saved in the user profile. It also notes which branch and which type of plant he visits. If the user has a private environment, "System of the user" has an entry, for example Warmwalzwerk_X. The path of the user is stored in the session log that is created during a session. For example, the user first visited the metal industry solution, then the catalog for the hot rolling mill and then the fault models for rolling, hydraulics and heating.
  • Fig. 5 shows a questionnaire for the query after login. The user is asked to check one of the four boxes. For example, if the user selects "Typical failure models", the node finder 23 searches for the catalog page for hot rolling mills with the typical failure models, according to the current user profile.
  • FIG. 6 shows an example of the contents of a page for an error hypothesis.
  • the diagnostic criteria together form the verification checklist shown

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  • Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L'invention concerne un procédé et un système approprié pour la mise en oeuvre de ce procédé, destiné à fournir une information à partir d'un environnement d'information et de service en ligne à la suite d'une demande formulée par un utilisateur, système dans lequel des pages Web (32) dans un serveur (1) utilisé par l'abonné et/ou distribuées dans ledit serveur sont mémorisées dans d'autres serveurs d'un Intranet ou dans l'Internet. L'utilisateur utilise un serveur (1) comprenant un dispositif entrée/sortie (10) doté d'un navigateur (11), un dispositif de traitement de données (20) doté d'un processeur de profil (21), un agent d'accès (22) et un chercheur de noeuds (23), ainsi qu'une mémoire de données (30) avec des aires de mémoire pour des profils d'utilisateurs (31), et des profils d'utilisateurs (31) mémorisées dans celles-ci. Une fois que l'abonné s'est identifié lui-même par l'agent d'accès (22) dans le cadre d'une procédure d'accès, l'agent d'accès (22) saisit le profil d'utilisateur mémorisé correspondant (31) et requiert de l'utilisateur l'information supplémentaire. Le chercheur de noeuds (23) détecte ensuite au moins une page Web appariée (32), et le profil d'utilisateur (31) est actualisé.
PCT/EP2002/010788 2001-09-29 2002-09-26 Procede et systeme fournisseur d'information WO2003030021A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10148280.9 2001-09-29
DE10148280A DE10148280A1 (de) 2001-09-29 2001-09-29 Vefahren und System zur Informantionsbereitstellung

Publications (2)

Publication Number Publication Date
WO2003030021A2 true WO2003030021A2 (fr) 2003-04-10
WO2003030021A3 WO2003030021A3 (fr) 2004-02-12

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2002/010788 WO2003030021A2 (fr) 2001-09-29 2002-09-26 Procede et systeme fournisseur d'information

Country Status (2)

Country Link
DE (1) DE10148280A1 (fr)
WO (1) WO2003030021A2 (fr)

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5754939A (en) * 1994-11-29 1998-05-19 Herz; Frederick S. M. System for generation of user profiles for a system for customized electronic identification of desirable objects

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5754939A (en) * 1994-11-29 1998-05-19 Herz; Frederick S. M. System for generation of user profiles for a system for customized electronic identification of desirable objects

Non-Patent Citations (3)

* Cited by examiner, † Cited by third party
Title
HSIEH-CHANG TU ET AL: "An architecture and category knowledge for intelligent information retrieval agents" PROCEEDINGS OF THE THIRTY-FIRST INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, KOHALA COAST, HI, USA, 6. - 9. Januar 1998, Seiten 405-414, XP010263101 LOS ALAMITOS, CA, USA ISBN: 0-8186-8255-8 *
PRETSCHNER A ET AL: "Ontology based personalized search" PROCEEDINGS 11TH IEEE INTERNATIONAL CONFERENCE ON TOOLS WITH ARTIFICIAL INTELLIGENCE, CHICAGO, IL, USA, 9. - 11. November 1999, Seiten 391-398, XP010365140 LOS ALAMITOS, CA, USA ISBN: 0-7695-0456-6 *
SCHREIBER F A ET AL: "DYNAMIC USER PROFILES AND FLEXIBLE QUERIES IN OFFICE DOCUMENT RETRIEVAL SYSTEMS" DECISION SUPPORT SYSTEMS, Bd. 5, Nr. 1, 1989, Seiten 13-28, XP000569991 ELSEVIER SCIENCE PUBLISHERS, AMSTERDAM, NL ISSN: 0167-9236 *

Also Published As

Publication number Publication date
DE10148280A1 (de) 2003-04-24
WO2003030021A3 (fr) 2004-02-12

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