WO2002045399A3 - A component for processing ip telephony calls - Google Patents

A component for processing ip telephony calls Download PDF

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Publication number
WO2002045399A3
WO2002045399A3 PCT/GB2001/005191 GB0105191W WO0245399A3 WO 2002045399 A3 WO2002045399 A3 WO 2002045399A3 GB 0105191 W GB0105191 W GB 0105191W WO 0245399 A3 WO0245399 A3 WO 0245399A3
Authority
WO
WIPO (PCT)
Prior art keywords
address
itg
function
cti
existing
Prior art date
Application number
PCT/GB2001/005191
Other languages
French (fr)
Other versions
WO2002045399A2 (en
Inventor
Joseph Smyth
Arik Elberse
Brian Quinn
Original Assignee
Nortel Networks Ltd
Nortel Networks Uk Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nortel Networks Ltd, Nortel Networks Uk Ltd filed Critical Nortel Networks Ltd
Priority to EP01999103A priority Critical patent/EP1374544A2/en
Priority to AU2002223887A priority patent/AU2002223887A1/en
Publication of WO2002045399A2 publication Critical patent/WO2002045399A2/en
Publication of WO2002045399A3 publication Critical patent/WO2002045399A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

The invention enables an IP address to be 'smuggled' through an existing CTI protocol and through the PBX to an IP Telephony Gateway (ITG) function by utilising a component to identify the Dialled Number as a special case which can be used 'as is' by the ITG function to make the call to the specified IP address. The invention gets the IP address to the ITG function, which currently works off the DN (Dialled Number) from the switch, and resolves it on the ITG card to an IP address. Preferably, the number supplied to the PBX looks like an existing Dialled Number (DN). The conventional IP quad notation is padded to form a 3 digits per octet representation of the IP address and so eliminate the need to support the '.' of usual dot notation within an IP address. By representing the IP address as a normal number with digits only in the range 0-9, it can also be entered by, for example, Call Centre Agents, via existing dial-pads and does not require either special characters to be transported across CTI links which might require changes to the CTI specification or adapting ITG function APIs.
PCT/GB2001/005191 2000-11-28 2001-11-26 A component for processing ip telephony calls WO2002045399A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP01999103A EP1374544A2 (en) 2000-11-28 2001-11-26 A component for processing ip telephony calls
AU2002223887A AU2002223887A1 (en) 2000-11-28 2001-11-26 A component for processing ip telephony calls

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US72442000A 2000-11-28 2000-11-28
US09/724,420 2000-11-28

Publications (2)

Publication Number Publication Date
WO2002045399A2 WO2002045399A2 (en) 2002-06-06
WO2002045399A3 true WO2002045399A3 (en) 2003-05-01

Family

ID=24910377

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB2001/005191 WO2002045399A2 (en) 2000-11-28 2001-11-26 A component for processing ip telephony calls

Country Status (3)

Country Link
EP (1) EP1374544A2 (en)
AU (1) AU2002223887A1 (en)
WO (1) WO2002045399A2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102365854B (en) * 2009-03-27 2014-07-09 英国电讯有限公司 Call barring in computer telephony systems

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB0904559D0 (en) 2009-03-17 2009-04-29 British Telecomm Web application access

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997022212A1 (en) * 1995-12-11 1997-06-19 Hewlett-Packard Company Method of accessing service resource items that are for use in a telecommunications system
WO1999020032A1 (en) * 1997-09-18 1999-04-22 Apropos Technology System and method for integrating voice on network with traditional telephony
WO2000011818A1 (en) * 1998-08-25 2000-03-02 Harris Corporation Integration of internet telephony gateway hardware

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997022212A1 (en) * 1995-12-11 1997-06-19 Hewlett-Packard Company Method of accessing service resource items that are for use in a telecommunications system
WO1999020032A1 (en) * 1997-09-18 1999-04-22 Apropos Technology System and method for integrating voice on network with traditional telephony
WO2000011818A1 (en) * 1998-08-25 2000-03-02 Harris Corporation Integration of internet telephony gateway hardware

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102365854B (en) * 2009-03-27 2014-07-09 英国电讯有限公司 Call barring in computer telephony systems

Also Published As

Publication number Publication date
WO2002045399A2 (en) 2002-06-06
AU2002223887A1 (en) 2002-06-11
EP1374544A2 (en) 2004-01-02

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