WO2002037812A2 - Disponibilite de communication - Google Patents

Disponibilite de communication Download PDF

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Publication number
WO2002037812A2
WO2002037812A2 PCT/US2001/046240 US0146240W WO0237812A2 WO 2002037812 A2 WO2002037812 A2 WO 2002037812A2 US 0146240 W US0146240 W US 0146240W WO 0237812 A2 WO0237812 A2 WO 0237812A2
Authority
WO
WIPO (PCT)
Prior art keywords
subscriber
availability
communication
subscribers
revealing
Prior art date
Application number
PCT/US2001/046240
Other languages
English (en)
Other versions
WO2002037812A3 (fr
WO2002037812A8 (fr
Inventor
Omer Luzzatti
Ofer Shem Tov
Eran Shtiegman
Gur Kimchi
Dror Tirosh
Original Assignee
Vocaltec Communications Ltd.
Vocaltec Communications, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/714,016 external-priority patent/US7149785B1/en
Priority claimed from US09/916,220 external-priority patent/US6714519B2/en
Application filed by Vocaltec Communications Ltd., Vocaltec Communications, Inc. filed Critical Vocaltec Communications Ltd.
Priority to AU2002225880A priority Critical patent/AU2002225880A1/en
Publication of WO2002037812A2 publication Critical patent/WO2002037812A2/fr
Publication of WO2002037812A3 publication Critical patent/WO2002037812A3/fr
Publication of WO2002037812A8 publication Critical patent/WO2002037812A8/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/54—Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Definitions

  • the present invention relates generally to the field of network communications.
  • the present invention is related to a system and method for call routing and selective disclosure of available modes of communication. Discussion of Prior Art
  • Networks such as wide area networks and the Internet, allow users to communicate multimedia information between various computer-based devices.
  • Prior art systems provide various ways for communicating voice and video over the Internet.
  • One drawback associated with such prior art systems is the inability of users to control such communication devices, over a network, to define personalized routing of information.
  • State of the art systems enable users to utilize (in conjunction with a network such as the Internet) a number of communication devices integrated with conventional telephony systems.
  • a network such as the Internet
  • Internet phones, cellular phones, video conferencing equipment are implemented to work with conventional wide area network (WAN) systems.
  • WAN wide area network
  • systems are not able to dynamically direct an incoming communication to a communication device of choice that is linked to the WAN.
  • U.S. Patent No. 5,471,519 provides for a communications monitoring and control system wherein, upon receipt of communication, the system determines the location of the
  • the communication can be accepted, rejected or monitored by the called party. Furthermore, the called party can discontinue monitoring or connect to the communication
  • the patent's method includes analyzing a request along with a priority list to determine the optimum number (from the list) for transfer and completion of the call.
  • U.S. Patent No. 5,600,704 provides for a system and method for prioritized routing of telephone calls to a subscriber wherein the telephone numbers of the several telephones associated with the subscriber are initially assigned relative priorities such that the
  • a subscriber creates one or more routing policies for specific entities or
  • the availability status is a function of the current policy of the subscriber, which contains their routing policies, general and security preferences (privacy), combination of these items will create a selective revealing of the subscribers availability
  • subscribers are able to maintain one or more policies (corresponding to one or more requestors or groups of requestors) that help selectively
  • subscriber N and subscriber N utilizes two communication devices, device 1 and device 2, to receive such communications, the system of the present invention allows subscriber N to
  • the system of the present invention allows subscriber N to selectively reveal the availability (to
  • subscribers L and/or M for communication (via device 1 and/or device 2) based on subscriber-based pre-defined customizable policies. For example, if device 1 in the
  • present invention allows subscriber N to create:
  • the present invention further provides for both a visual (e.g., GUI) and aural (e.g., a contact list of subscribers is modified as the availability status of those listed changes
  • a visual e.g., GUI
  • aural e.g., a contact list of subscribers is modified as the availability status of those listed changes
  • the interface visually modifies graphical images (such as icons) to indicate the
  • a request for status availability is received by the
  • a network such as the Internet
  • a network such as the Internet
  • IP client e.g., IP client, PSTN, Mobile
  • routing policy that lists the communication devices in the desired order of termination.
  • the queries for availability of subscribers are
  • service providers are able to modify the active
  • Figure 1 illustrates the various parameters that affect a query for determining the
  • Figure 2 illustrates the three indicators associated with the availability mode.
  • Figure 3 illustrates a scenario wherein users are able to access a server hosting the
  • FIG. 4 illustrates a specific example wherein the system of the present invention is
  • Figure 5 illustrates the method associated with the present invention.
  • FIGa and 6b collectively, illustrate the GUI implementing the present invention.
  • Figure 7 illustrates a screenshot of the panel for adding a user in the contact list.
  • Figure 8 illustrates the GUI of figures 6a and 6b after two users have been added to the interface.
  • each user/subscriber can be defined as a “recipient” or “requestor” depending on whether one is receiving a communication request
  • the method of the present invention may be implemented, for example, via
  • availability status determining software such as one or more availability mode manager
  • AMMA availability mode for a
  • a subscriber's availability function (or agent) is activated.
  • agent The specifics of the agent are not necessary for a complete understanding of
  • Figure 1 illustrates an availability status functional hierarchy, the hierarchy
  • the current policy of each subscriber 102 consisting of a
  • the routing policy defines how an incoming communication (such as a call or text messages
  • each communication device e.g., office phone, cell phone,
  • routing policy has the greatest effect on the availability mode, it is not a one-to-one correspondence as other parameters are present invention is a function of the routing policy, the devices' presence and preferences of a subscriber.
  • An availability indicator is what is shown/played to a subscriber requesting the 'status' (i.e., the availability status) of a subscriber.
  • a variety of interfaces can be used in conjunction with the invention. For example, subscribers are able to query the availability mode of another subscriber via a browser based GUI, a cellular phone interface, wherein the cellular phone is wireless application protocol (WAP) enabled, or using a regular phone (PSTN) to query the availability of the subscribers using IVR.
  • WAP wireless application protocol
  • PSTN regular phone
  • a dual tone multi-frequency (DTMF) telephone system can be used to query the availability mode of another subscriber. For example, one can call and inquire about the availability mode of a subscriber and receive the response in the same phone using an interactive voice response (IVR) feature.
  • IVR interactive voice response
  • subscribers with electronic messaging access are able to send a message (such as an email) querying the availability mode of another subscriber.
  • a message such as an email
  • the 'availability mode' of the queried subscriber is also returned via an electronic message such as email.
  • availability status information is also returned via an electronic message such as email.
  • the availability mode comprises one or more of three different indicators (visual or aural):
  • an icon indicating the subscriber's availability 206 is
  • the 'presence' of a device is an indicator about the device current 'status'.
  • a telephone such as a cellular telephone
  • a telephone such as a cellular telephone
  • 'presences' are any of the following: online, offline,
  • regular phones also include the 'presence', 'unknown'.
  • Cellular phones include the following 'presences': connected, silent, or busy.
  • the present invention maps each of the device's preferences to mobile device) means 'offline', but the subscriber is able to decide what 'silent' means and
  • the preferences of a subscriber also affect the availability mode. For example:
  • Subscribers are able to show different availability modes (of media types) for different contacts/non-contacts. Thus, subscribers are able to discriminate
  • Figure 3 illustrates a scenario wherein subscribers are able to access a server hosting
  • the present invention 's availability status determining software over a network via a variety
  • a subscriber is able to access server 300 over
  • network 302 via any of the following devices: personal computers 304, external server 306,
  • PDA personal digital assistant
  • Network 302 described in the Figure 3, and as used in this specification is any of, but not limited to, the following Figure 4 illustrates a preferred embodiment wherein the present invention is used in
  • the network comprises a plurality of subscribers that have access to conventional gateways such as telephone gateways.
  • the server will automatically push updates of subscriber
  • each subscriber employs a plurality of communication devices
  • subscriber A utilizes communication devices such as a home telephone or office
  • subscriber A is able to employ one or more clients
  • subscriber A is able to utilize a client such as a
  • subscriber A is equipped with Likewise, subscriber B employs communication devices (412-414) such as a home telephone and cellular phone, wherein the communication devices are connected to a network such as the Internet via a gateway, such as telephone gateway 424.
  • a gateway such as telephone gateway 424.
  • subscriber B also has direct access to server 422 via the Internet through one or more clients (426 and 428).
  • subscriber B is able to employ an application enabling audio and video conferencing, to send and receive instant messaging, to see the availability modes of their contacts and their current routing policy.
  • network gateways such as telephone gateways
  • telephone gateways are used in illustrating the present invention
  • a remote computer client connected to the Internet
  • Subscriber A's webpage contains an indication regarding availability of other subscribers.
  • server is accessed by one or more subscribers
  • subscriber A configures
  • PC Network Phone (such as an Internet Phone) routing order:
  • Subscriber A's current chosen policy is an Internet phone.
  • subscriber B customizes the routing policies to meet
  • Routing order is
  • server 422 determines subscriber A's availability mode for policy and an indication of their availability status.
  • the format of the response is any of, but
  • audio input/output such as IVR
  • text or graphical not limited to, the following: audio input/output such as IVR, text or graphical.
  • policy name of subscriber A (Network Phone) is visible to subscriber B. If, for example, subscriber A now deletes subscriber B from the contact list, subscriber B will stop from seeing subscriber A as available for call or for text (due to his preferences), although
  • subscriber A is directed to an agent of the availability status software hosted by server 422
  • the agent receives this request from a device employed by one of the subscriber's contacts (or from an intermediate device to
  • a non-limiting example for a contact's device is a phone, or a mobile phone with WAP capabilities or a network phone (such as a black phone) connected to the Internet via a
  • the agent determines subscriber's availability mode for specific
  • Figure 5 illustrates the method associated with the present invention for retrieving the availability mode of a subscriber, h this non-limiting example, a request is received
  • request is directed to subscriber A's agent along with the information that subscriber B is
  • subscriber B's policy is obtained, the policy comprising both the routing
  • A's current routing policy which indicates what the current relevant devices are currently
  • each subscriber always has at least one routing policy selected.
  • subscribers are able to have more than one routing policy, thereby allowing them to differentiate policies based on groups (for example, for
  • step 507 subscriber A's agent retrieves the preferences of subscriber A.
  • Subscriber A's preferences file includes information regarding: whether subscriber A allows
  • subscriber A's agent retrieves the presence information of all of
  • the presence information can be retrieved from all of subscriber
  • subscriber A's client 1 may be in presence type 'online', 'offline', or 'away' and subscriber A's home telephone may be in presence type 'unknown' or 'busy' and the agent is able to retrieve this information upon its own request,
  • the agent recognizes there is no limit on the number of presence types that can be defined in conjunction with the present invention and should not be restricted by various ways of retrieving the presence information. Additionally, in an extended embodiment, the agent
  • the agent calculates subscriber A's availability mode for subscriber B. For
  • Described below is an example of a change to presence, privacy settings and policy wherein subscriber A's network phone 1 is 'offline', subscriber A's home telephone
  • subscriber A's client 1 goes 'offline', subscriber A's agent receives an
  • subscriber B will see subscriber A as available for audio, but
  • subscriber A's home phone changes the mode to 'busy', subscriber A's availability mode will be recalculated and subscriber B will see him as available neither for audio nor for text chat. But, if subscriber A's network phone 1
  • agent will recalculate subscriber As availability mode, and subscriber
  • subscriber B sees subscriber A as available both for audio and for text messaging. But, if subscriber A changes his policy (either by using the web, the Network Phone, or any of his
  • this information is received by the agent and sent to subscriber A's relevant contacts.
  • Figures 6a and 6b collectively illustrate a GUI implementing the present invention.
  • Figure 6a illustrates a screenshot of the present invention interface for indicating availability modes associated with subscribers, hi this example, the subscriber's name 'Anonymous' is
  • Panel 602 is used to connect to other
  • Panel 604 allows for audio related controls and
  • panel 606 allows for displaying statistical information regarding audio and video parameters.
  • Panel 608 allows various administration features, such as adding various other Figure 7 illustrates panel 700 for adding a subscriber in the contact list.
  • panel 700 allows subscribers to add another subscriber to their contact list by providing their
  • subscribers in contact list can also be
  • icons 802 and 804 are visually
  • the interface illustrated in Figure 7 dynamically updates the availability of subscribers such as 'big chris', based on their routing policy and their desire to reveal their
  • the interface visually modifies icons (802 and 804) to indicate various availability modes associated with subscribers such as 'big chris'.
  • the present invention provides for a method and system for determining and
  • routing policy used in conjunction with the present invention is configurable
  • computing hardware number of subscribers, number of media types, number of routing
  • the programming of the present invention may be retrieved by the subscriber in any of: conventional computer storage, display (i.e., CRT) and/or hardcopy (i.e., printed) formats.
  • conventional computer storage i.e., CRT
  • hardcopy i.e., printed

Abstract

Selon l'invention, des abonnés peuvent sélectivement divulguer leur disponibilité quant à l'établissement d'une communication avec différentes entités sur la base d'une interaction entre une ou plusieurs règles personnalisables, des préférences de communication et l'état actif de dispositifs de communication. Un logiciel d'état de disponibilité comprenant un ou plusieurs agents détermine et indique le mode de disponibilité d'entités identifiées spécifiquement. Les abonnés peuvent établir un agent personnel ainsi que des règles de commande et des préférences à distance, notamment au moyen d'un dispositif informatique connecté à l'Internet. Des fournisseurs de services peuvent éventuellement modifier le contenu de l'agent pour le compte de leurs abonnés conformément à des préférences de communication prédéterminées (automatiques ou définies par les abonnés).
PCT/US2001/046240 2000-11-03 2001-10-19 Disponibilite de communication WO2002037812A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002225880A AU2002225880A1 (en) 2000-11-03 2001-10-19 Communications availability

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US24552500P 2000-11-03 2000-11-03
US60/245,525 2000-11-03
US09/714,016 US7149785B1 (en) 1999-11-17 2000-11-16 Information processing apparatus and method and recording medium
US09/714,016 2000-11-16
US09/916,220 2001-07-16
US09/916,220 US6714519B2 (en) 2000-11-03 2001-07-26 Communications availability

Publications (3)

Publication Number Publication Date
WO2002037812A2 true WO2002037812A2 (fr) 2002-05-10
WO2002037812A3 WO2002037812A3 (fr) 2002-10-17
WO2002037812A8 WO2002037812A8 (fr) 2003-03-06

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ID=27399859

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/046240 WO2002037812A2 (fr) 2000-11-03 2001-10-19 Disponibilite de communication

Country Status (2)

Country Link
AU (1) AU2002225880A1 (fr)
WO (1) WO2002037812A2 (fr)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1715657A1 (fr) 2005-04-22 2006-10-25 Alcatel Système et procédé pour préempter des communications en temps réel en fonction d'informations de présence et de préférence
EP1788785A1 (fr) * 2005-11-18 2007-05-23 Alcatel Lucent Système et procédé de représentation d'états de présence pour des contacts dans une liste de contacts
EP1788786A1 (fr) * 2005-11-18 2007-05-23 Alcatel Lucent Système et procédé de représentation de préférences et politiques utilisateur dans une liste de contact
US7536001B2 (en) 2002-08-12 2009-05-19 Mitel Networks Corporation Generation of availability indicators from call control policies for presence enabled telephony system
US7769809B2 (en) 2005-08-02 2010-08-03 Microsoft Corporation Associating real-time conversations with a logical conversation

Citations (6)

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WO1997020423A1 (fr) * 1995-11-29 1997-06-05 Bell Communications Research, Inc. Systeme et procede pour analyser et orienter automatiquement les appels entrants
US5652789A (en) * 1994-09-30 1997-07-29 Wildfire Communications, Inc. Network based knowledgeable assistant
WO1998018237A1 (fr) * 1996-10-21 1998-04-30 Vocaltec Communications Ltd. Systeme et procede pour communications multimedia personnelles dans un reseau a commutation par paquets
WO1999008434A1 (fr) * 1997-08-08 1999-02-18 Mirabilis Ltd. Systeme de notificaton de l'etat de telephones
WO1999034628A1 (fr) * 1997-12-30 1999-07-08 Telefonaktiebolaget Lm Ericsson (Publ) Modification en ligne dans un systeme de communication mobile
WO2000041533A2 (fr) * 1999-01-11 2000-07-20 Infospace, Inc. Client ameliore et procede de routage de messages permettant d'unifier les communications

Patent Citations (6)

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Publication number Priority date Publication date Assignee Title
US5652789A (en) * 1994-09-30 1997-07-29 Wildfire Communications, Inc. Network based knowledgeable assistant
WO1997020423A1 (fr) * 1995-11-29 1997-06-05 Bell Communications Research, Inc. Systeme et procede pour analyser et orienter automatiquement les appels entrants
WO1998018237A1 (fr) * 1996-10-21 1998-04-30 Vocaltec Communications Ltd. Systeme et procede pour communications multimedia personnelles dans un reseau a commutation par paquets
WO1999008434A1 (fr) * 1997-08-08 1999-02-18 Mirabilis Ltd. Systeme de notificaton de l'etat de telephones
WO1999034628A1 (fr) * 1997-12-30 1999-07-08 Telefonaktiebolaget Lm Ericsson (Publ) Modification en ligne dans un systeme de communication mobile
WO2000041533A2 (fr) * 1999-01-11 2000-07-20 Infospace, Inc. Client ameliore et procede de routage de messages permettant d'unifier les communications

Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7536001B2 (en) 2002-08-12 2009-05-19 Mitel Networks Corporation Generation of availability indicators from call control policies for presence enabled telephony system
EP1715657A1 (fr) 2005-04-22 2006-10-25 Alcatel Système et procédé pour préempter des communications en temps réel en fonction d'informations de présence et de préférence
US7684356B2 (en) 2005-04-22 2010-03-23 Alcatel Lucent System and method for providing hotline and preemption features in real-time communications using presence and preference information
US7769809B2 (en) 2005-08-02 2010-08-03 Microsoft Corporation Associating real-time conversations with a logical conversation
EP1788785A1 (fr) * 2005-11-18 2007-05-23 Alcatel Lucent Système et procédé de représentation d'états de présence pour des contacts dans une liste de contacts
EP1788786A1 (fr) * 2005-11-18 2007-05-23 Alcatel Lucent Système et procédé de représentation de préférences et politiques utilisateur dans une liste de contact
CN1967540B (zh) * 2005-11-18 2010-05-19 阿尔卡特公司 用于呈现联系人列表中用户优选项和策略的系统和方法
US7941752B2 (en) 2005-11-18 2011-05-10 Alcatel Lucent System and method for representation of user preference and policy in contact list
US8701017B2 (en) 2005-11-18 2014-04-15 Alcatel Lucent System and method for representation of presentity presence states for contacts in a contact list

Also Published As

Publication number Publication date
WO2002037812A3 (fr) 2002-10-17
AU2002225880A1 (en) 2002-05-15
WO2002037812A8 (fr) 2003-03-06

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