WO2001097494A3 - Telecommunications processing apparatus and method - Google Patents

Telecommunications processing apparatus and method Download PDF

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Publication number
WO2001097494A3
WO2001097494A3 PCT/US2001/040927 US0140927W WO0197494A3 WO 2001097494 A3 WO2001097494 A3 WO 2001097494A3 US 0140927 W US0140927 W US 0140927W WO 0197494 A3 WO0197494 A3 WO 0197494A3
Authority
WO
WIPO (PCT)
Prior art keywords
initiator
destination
processor
call
available
Prior art date
Application number
PCT/US2001/040927
Other languages
French (fr)
Other versions
WO2001097494A2 (en
Inventor
Shobhana Anand
Bidyut Parruck
Original Assignee
Shobhana Anand
Bidyut Parruck
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shobhana Anand, Bidyut Parruck filed Critical Shobhana Anand
Priority to AU2001267069A priority Critical patent/AU2001267069A1/en
Publication of WO2001097494A2 publication Critical patent/WO2001097494A2/en
Publication of WO2001097494A3 publication Critical patent/WO2001097494A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A telecommunications system includes a terminal adapted to couple to a telecommunications network. A memory is configured to store control procedures and data, and a processor is coupled to the memory and configured to execute the control procedures to communicate with the telecommunications network. When a call is placed from an initiator to a destination, and when the destination is not available, the processor is configured to store profile data associated with the initiator for the destination to return the call when the destination is available. In one aspect of the invention, the processor is further configured to provide audio interaction to the initiator and to record the profile data in response to the initiator's actions. Advantages of the invention include the ability to track and respond to all calls in order to provide high quality communication features and customer service.
PCT/US2001/040927 2000-06-14 2001-06-11 Telecommunications processing apparatus and method WO2001097494A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001267069A AU2001267069A1 (en) 2000-06-14 2001-06-11 Telecommunications processing apparatus and method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US59446000A 2000-06-14 2000-06-14
US09/594,460 2000-06-14

Publications (2)

Publication Number Publication Date
WO2001097494A2 WO2001097494A2 (en) 2001-12-20
WO2001097494A3 true WO2001097494A3 (en) 2002-06-20

Family

ID=24378961

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/040927 WO2001097494A2 (en) 2000-06-14 2001-06-11 Telecommunications processing apparatus and method

Country Status (2)

Country Link
AU (1) AU2001267069A1 (en)
WO (1) WO2001097494A2 (en)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5848132A (en) * 1996-03-14 1998-12-08 British Telecommunications Public Limited Company Telecommunications network having resident ability to pre-book scheduled call back services
WO2000022802A2 (en) * 1998-10-14 2000-04-20 Templeton Bradley S Method and apparatus for intermediation of meetings and calls

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5848132A (en) * 1996-03-14 1998-12-08 British Telecommunications Public Limited Company Telecommunications network having resident ability to pre-book scheduled call back services
WO2000022802A2 (en) * 1998-10-14 2000-04-20 Templeton Bradley S Method and apparatus for intermediation of meetings and calls

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
LAUTENBACHER M E ET AL: "INTELLIGENT INTERNET: VALUE-ADDED SERVICES BY INTERWORKING BETWEEN NETWORK TECHNOLOGIES", ISS '97. WORLD TELECOMMUNICATIONS CONGRESS. (INTERNATIONAL SWITCHING SYMPOSIUM). GLOBAL NETWORK EVOLUTION: CONVERGENCE OR COLLISION? TORONTO, SEPT. 21 - 26, 1997, ISS. WORLD TELECOMMUNICATIONS CONGRESS. (INTERNATIONAL SWITCHING SYMPOSIUM), TORONTO, P, vol. 2, 21 September 1997 (1997-09-21), pages 45 - 51, XP000704454 *

Also Published As

Publication number Publication date
AU2001267069A1 (en) 2001-12-24
WO2001097494A2 (en) 2001-12-20

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