WO2001076163A1 - Service de messagerie electronique ameliore - Google Patents

Service de messagerie electronique ameliore Download PDF

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Publication number
WO2001076163A1
WO2001076163A1 PCT/SG2001/000052 SG0100052W WO0176163A1 WO 2001076163 A1 WO2001076163 A1 WO 2001076163A1 SG 0100052 W SG0100052 W SG 0100052W WO 0176163 A1 WO0176163 A1 WO 0176163A1
Authority
WO
WIPO (PCT)
Prior art keywords
message
recipient
messaging
user
contact information
Prior art date
Application number
PCT/SG2001/000052
Other languages
English (en)
Inventor
Dennis Choo Han Goh
Original Assignee
Singh Soin, Balmik
Singh Bhatia, Dinesh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Singh Soin, Balmik, Singh Bhatia, Dinesh filed Critical Singh Soin, Balmik
Priority to AU2001252850A priority Critical patent/AU2001252850A1/en
Publication of WO2001076163A1 publication Critical patent/WO2001076163A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/18—Multiprotocol handlers, e.g. single devices capable of handling multiple protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/20—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53358—Message preview
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53375—Message broadcasting

Definitions

  • the present invention relates to a system or method of messaging between multiple platforms through electronic means.
  • the system enables a user to communicate simultaneously from a single point or platform to various other messaging platforms that operate through electronic means.
  • the electronic means of transmission of messages include electrical signals over copper wire, light signals over optic fiber, radio frequency signals over the air, infrared signals over the air and microwave signals over the air.
  • the electronic signals transmitted may be analog or digital in nature.
  • a message that is composed using various analog and digital media is coded and transmitted as analog or digital electronic signals following the various protocols that the various messaging platforms operate under.
  • the signals are decoded by various systems and the message is recomposed into various analog and digital media that the recipient can comprehend.
  • the media, encoding, transmission, protocols and decoding systems or methods used are different and specific to each messaging platform.
  • Each messaging platform has a different CODEC (code/decode) and has to follow specific protocols and the protocols of the various platforms are not interoperable.
  • a message may be in the form of text, static graphic, animated graphic, voice, audio or video, or any combination of the above.
  • SMS Short alpha-numeric message
  • An object of the present invention is to provide a method or system whereby the user is able to send the same message to a number of recipients who are not necessarily on the same messaging platform.
  • the present invention will provide a system that enables a user to send a given message from a single point or platform to one or more recipients who are on two or more different messaging platforms, thereby overcoming the problem of the user having to compose the same message and sending the same message as many times as there are messaging platforms over which the user wishes to send that message, or having to transmit the message separately for each recipient.
  • the present invention provides in a first aspect a system to enable a user to transmit a message from one messaging platform to at least one recipient on a plurality of messaging platforms, wherein said user enters contact information for each said at least one recipient; said system then analyses said contact information for each said at least one recipient to determine which messaging platform is intended for each said at least one recipient; said system then forwards the message to each said recipient on the respective intended messaging platforms.
  • the system is able to send a message to a single recipient having accounts on a number of different messaging platforms, and also send messages to multiple recipients, each recipient having one or more accounts on various messaging platforms.
  • said system would format each said message to meet requirements of the respective intended messaging platform. Ideally, both the header and body of one message would be formatted as necessary.
  • the system will compare said contact information with a set of predefined formats to determine the intended platform. Further, the system will ideally sort the contact information for each recipient so that each recipient is sorted into common messaging platforms.
  • the user may select addresses from a list or database of addresses stored on the system and/or alternatively manually enter a new address not currently stored on the system. Conveniently, the user may access the system via a mobile phone or any other communications or internet-enabled device over a WAP or other suitable network.
  • Figure 1 shows a transmission network.
  • Figure 2 shows a flow diagram of how the message to be sent is forwarded to the various platforms.
  • FIG. 3 shows an overall messaging system which may utilize the present invention. Detailed description
  • the messaging system of the present invention allows the user to send a message simultaneously to more than one messaging platform from a single point.
  • the user composes a message and enters in the addressee list any combination of user names, email addresses, ICQ numbers, voice (phone number), SMS numbers (mobile phone numbers), fax numbers and other messaging platform address formats or unique identifiers and the message is sent simultaneously to all the addressees in the addressee list via their respective messaging platforms.
  • the address list function in the present system, for the first time allows the user to store frequently used addresses from various platforms.
  • a Distribution List function of commonly used group of addressees further enhances the convenience of the application.
  • the Distribution List function allows multiple messaging platform addresses to co-exist on the same addressee list such that sending a common message to the multi-platform addressees in the Distribution List is as easy as selecting the Distribution List, composing the message and sending it, whereby the system automatically directs the message to all the addressees via their respective messaging platform. Additionally, the recipient of the message is able to choose that a message that is destined for one or more platforms is redirected to another platform of their choice, or that a message that has no platform specified at all or a identifier specifically for this purpose, is redirected to the platform(s) and addresses of their choice.
  • the user can elect the appropriate hardware device to access the subject system, which may be an appropriately configured personal computer, mobile phone, personal digital assistant, set-top box, etc.
  • the user makes a PPP (point-to-point protocol) data call to an RAS (remote access server 32), located either at an ISP (internet service provider 33) or at the Celco (cellular company).
  • RAS remote access server 32
  • ISP Internet service provider 33
  • Celco cellular company
  • WAP wireless application protocol
  • UDP universal datagram packet
  • IP internet protocol
  • the connection to the gateway may also be made to the gateways between the RAS and ISP as shown in Figure 1.
  • the WAP gateway then makes a TCP (transmission control protocol) over IP connection to a web server, in this case the provider's 36 web server, and makes a HTTP (hyper text transfer protocol) request for the URL (uniform resource locator).
  • TCP transmission control protocol
  • HTTP hyper text transfer protocol
  • the web server then sends back some header information, and the WML (wireless markup language) text.
  • WAP gateway closes the TCP/IP connection, converts the WML into binarised WMLC (wireless markup language compiled), and sends it via UDP/IP back to the mobile device 31 , which then renders it for the user.
  • the page requested could be a WML deck containing a form containing the neccessary fields to submit a message, being a single To field, a subject field, a Message field and is such a feature is available, the ability to select addresses or attach data.
  • the user can then fill in the fields as required and submit the page (via a link or button), which causes a new URL request to be formed on the phone 31 and sent over UDP to the gateway, which makes the new request to the web server (where any information in the fields would be processed), and the process continues until the data call is ended, either by the user or by other interference.
  • the messages or memos 13 may have three main components, namely new memos 14 which have just been received from a third party, old memos 15, which have been retained by the recipient following reading of the memo, or the creation or composing 16 of new messages to be sent to a third party.
  • the system retrieves a list of unread memos from the database 17, and then displays this list to the viewer 19. The viewer is able to scroll down this list 19 and select 20 the message to be read. Alternatively, the user may elect to return to the main menu 21.
  • the system Upon selection 20 of an unread message, the system will retrieve and display the full message for viewing by the user 23. At the same time, the system will ideally mark or indicate that this message has been read.
  • the message may be closed and retained for later viewing 24, and the user returns to the list of unread messages 19.
  • the user may elect to delete or erase 25 the current message, in which case the message is removed from the database 29 and the user again is returned to the list of unread messages 19.
  • a final alternative, is that the user may elect to reply 26 to the newly read message.
  • the old memos 15 function emulates that of the new memos 14 function, except that there is no need for the system to mark newly read messages as having been read.
  • a user wishes to send a message to a third party, they will need to select the compose 16 function. Selecting the compose 16 function presents the user with a template 22 which the user will need to complete.
  • the template may include fields such as "To" to designate who the message is to be sent to, "Subject” to indicate the subject of the message, and "Message” to indicate the message to be sent. Obviously, it may not be necessary to complete the "Subject” field, however the "To” field is essential in order for the message to be delivered to the desired recipient.
  • the template 22 would ideally be preset with the "To" and "Subject” fields already completed, such that the user would then need only complete the "Message” field.
  • the user Upon completion of the template 22, such that the message is now complete, the user would then select the send 28 function which would refer the message to the sending engine 30 so that it may be forwarded to the desired recipient.
  • the user may elect to send the same message to a number of different recipients.
  • the "To" field in the template 22 would be completed with the list of different recipients.
  • the present invention enables the user to select multiple recipients on different messaging platforms.
  • the user may type in the contact details for each recipient in the "TO" field on the template 22.
  • These contact details may include email addresses, ICQ numbers, SMS numbers, address lists (which comprises a list of user addresses on any of the messaging platforms) separated either by commas, spaces or other delimiters as determined by the system or user addresses on other messaging platforms that the user wishes to send the memo to into the TO field,.
  • the user then fills in the SUBJECT and BODY fields, attaches any files in relevant formats, e.g. wireless Bitmap (WBMP) and hits SEND 28.
  • WBMP wireless Bitmap
  • the text information is sent from the device via whatever protocols that are employed by the device (e.g. WAP on WAP phones, HTTP on personal computers or other internet devices, etc) through an internet connection (wireline or wireless) to the server on which the subject system is implemented.
  • the system is deployed as a software engine on the system server that processes the information received from the user.
  • the system splits the "TO" field up into a list of each address type. Then the system works out what type of address it is by applying a ruleset to it, for instance an email has the format * @ * .*, where the *'s represent one or more alphanumeric characters, or by a marking system, for instance f.92348263 can mean "the fax number 92348263".
  • the ruleset can also be defined in terms of natural language processing, so as to be able to understand that 'fax to 65976383' or 'send 65976383 this fax' indicates that the message is to be faxed to that number.
  • the user may have predefined the address to be one belonging to a particular messaging platform.
  • Either the sender or any of the recipients may also set preference on the server that messages to a certain platform or address be redirected to one or more other platfomrs or addresses, or that an address that is not marked as destined for any platform or marked especially for this purpose can be redirected to one or more platforms which have been predefined. It proceeds to "act" upon each entry in the "TO" field sequentially until the entire to list has been processed. The system will then attempt to convert any non text data in the message to the appropriate type e.g. a picture would become WBMP for WAP, postscript format for fax, JPEG for email, or the smart picture messaging protocol format for SMS.
  • the address is an email 4, it makes an internet connection to the local email server (any standard mail transfer agent that supports SMTP - Simple Mail Transfer Protocol) and sends it the data, with the recipient being the "TO" address, the sender being the user's email address, the subject field being the SUBJECT, and the body of the email being the BODY, possibly prefixed and/or suffixed with additional data, for example an advertisement.
  • the email is then sent to the addressee by the email server via the internet in the format of SMTP, which is an accepted internet standard with any attachments included, and so does not need to be described in depth here.
  • the system If the address is a SMS 5, the system first concatenates the subject and body fields, and then truncates it to around 120 characters, (as SMS has a limit of 160). The system may then add the email address of the user at the front, and perhaps an advertisement or additional data as well. The system then opens an internet connection to an SMS server 9 which sends the SMS via a connected SMSC in a mobile phone network, with the message being the concatenated string, and the recipient being the number from the "TO" field.
  • SMS server 9 There are a variety of SMS server solutions available in the market but as individual SMS server software packages offer slightly different interfaces, a single method cannot be described here, since it depends upon which package is used as to how it is formatted.
  • SMS servers operating using a system similar to SMTP, where the from address is the SMS number you wish to forge as the sender (if the server supports this), the TO address is the SMS number you wish to send the SMS to, and the data is the body of the SMS. If the address is a fax 7, an internet connection is opened to the fax server
  • fax gateway 10 which is given a preformatted text page with the FROM being the email address of the user, the subject being prefixed with SUBJECT, and the body being the body of the message.
  • the fax server dials the number given in the TO field, and faxes the page using common fax technology via the telephone network.
  • a common method for operation of fax gateways is using an SMTP system, where the TO address is the "email address" of the fax server, the subject line contains the fax number, and the body contains the data to be sent in the fax, Including any converted attachments.
  • the message is delivered to a voice gateway machine.
  • This machine then proceeds to make a connection over the telephone network to the phone number, and upon the other end being answered, the voice server synthesizes speech from the text message using text-to-voice translation and voice synthesis technology.
  • the specific method of data transfer to the voice gateway machine, the method of text-to-voice translation and the voice synthesis technique cannot be specified here as available voice gateways use different protocols for the transfer of the text data and text-to-voice translation methods.
  • a connection may be made to a certain port on the voice gateway machine, and then following a protocol the destination number, the message and any extra options are communicated to the machine and the machine translates the data to speech via an engine with text-to-voice translators and voice synthesis technology and the resultant voice message is transmitted to the addressee via a normal telephone dial-up.
  • the system checks whether the user has registered his or her ICQ number and password with the provider. If so, the system logs on to the ICQ network 7 via the internet as that user, using an ICQ client such as mlCQ, or any other one which supports a command line interface or API (Application Programming Interface) to send messages and delivers the message.
  • ICQ client such as mlCQ, or any other one which supports a command line interface or API (Application Programming Interface) to send messages and delivers the message.
  • the engine will follow the protocols for the client. This cannot be detailed in this document at this time as an open standard for instant messenger clients is still being negotiated.
  • the database is queried for that users address book, the list of addressees is looked up in the user's address book, expanded, and then each address is sorted separately by the above rules. For instance, if the address list is called Friends, the "TO" list is stored in the variable
  • the specifications can also be expanded to include future anticipated and unanticipated messaging systems or other message/mail/voice protocols, as long as a unique identifier can be associated with them (like an email address, ICQ number or phone number is a unique identifier for each system) or a tag can be attached to them (like c.672384782 for faxes or i.782342 for ICQ numbers) to cause them to be unique.
  • a unique identifier like an email address, ICQ number or phone number is a unique identifier for each system
  • a tag can be attached to them (like c.672384782 for faxes or i.782342 for ICQ numbers) to cause them to be unique.
  • the user may prespecify the relevant messaging platform for the particular address.
  • An appropriate network connected messaging server that operates in the respective messaging platforms' protocols to send the messages must be connected to the initiating server over a network.
  • the system of sending a message from a single point to multiple messaging platforms can be extended to future messaging platforms that may emerge using the same method of implementation as detailed below, so long as a unique identifier is used to differentiate each messaging platform (like an email address, ICQ number or phone number is a unique identifier for each system) or the user predefines the relevant messaging platform for each address.
  • the method entails the following: 1.
  • the system server intelligently identifies the various platforms that the addressees reside on (based on rulesets or user definition),
  • the system server recomposes the message (including ancillary information like sender name, subject, date, etc) into a format suitable for the respective identified platforms from step (1 ), including attempting conversion of any data attachments, by the images, sound, or any other data or format,
  • the system server transfers the message to the relevant messaging server (email to email server, fax to fax server and so on) which formats the message into data in the relevant protocol of that messaging platform,
  • the respective messaging servers send out the data using the protocol and transmission channel appropriate to the platform over which it is sent e.g.
  • Emails are sent in SMTP over the internet while Faxes are sent via fax protocol over normal telephone lines and so on.
  • the present invention is unique in that it enables a user of a messaging system to send messages to multiple recipients on various messaging platforms. There is not presently available a system which does enable a message from one platform to be automatically sent to multiple different messaging platforms

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L"invention porte sur un système permettant à un utilisateur de transmettre un message d"une plate-forme de messagerie à au moins un destinataire sur une pluralité de plates-formes de messagerie. L"utilisateur introduit des informations de contact destinées à chaque destinataire. Le système analyse ensuite les informations de contact destinées à chaque destinataire afin de déterminer quelle est la plate-forme de messagerie prévue pour chaque destinataire. Le système envoie ensuite le message à chaque destinataire sur la plate-forme de messagerie prévue.
PCT/SG2001/000052 2000-04-05 2001-04-05 Service de messagerie electronique ameliore WO2001076163A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001252850A AU2001252850A1 (en) 2000-04-05 2001-04-05 Improved electronic messaging service

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AUPQ6711 2000-04-05
AUPQ6711A AUPQ671100A0 (en) 2000-04-05 2000-04-05 Improved electronic messaging service

Publications (1)

Publication Number Publication Date
WO2001076163A1 true WO2001076163A1 (fr) 2001-10-11

Family

ID=3820806

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/SG2001/000052 WO2001076163A1 (fr) 2000-04-05 2001-04-05 Service de messagerie electronique ameliore

Country Status (2)

Country Link
AU (1) AUPQ671100A0 (fr)
WO (1) WO2001076163A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110752980A (zh) * 2019-09-27 2020-02-04 维沃移动通信有限公司 一种消息发送方法及电子设备

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2221952A1 (fr) * 1996-12-26 1998-06-26 At&T Corp. Processus ameliore pour plates-formes de messagerie
US5974449A (en) * 1997-05-09 1999-10-26 Carmel Connection, Inc. Apparatus and method for providing multimedia messaging between disparate messaging platforms
WO1999065216A1 (fr) * 1998-06-09 1999-12-16 Unisys Corporation Systeme de messagerie universelle

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2221952A1 (fr) * 1996-12-26 1998-06-26 At&T Corp. Processus ameliore pour plates-formes de messagerie
US5974449A (en) * 1997-05-09 1999-10-26 Carmel Connection, Inc. Apparatus and method for providing multimedia messaging between disparate messaging platforms
WO1999065216A1 (fr) * 1998-06-09 1999-12-16 Unisys Corporation Systeme de messagerie universelle

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110752980A (zh) * 2019-09-27 2020-02-04 维沃移动通信有限公司 一种消息发送方法及电子设备
CN110752980B (zh) * 2019-09-27 2022-04-19 维沃移动通信有限公司 一种消息发送方法及电子设备

Also Published As

Publication number Publication date
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