WO2001069421A3 - System and method for managing key process indicators - Google Patents

System and method for managing key process indicators Download PDF

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Publication number
WO2001069421A3
WO2001069421A3 PCT/US2001/003732 US0103732W WO0169421A3 WO 2001069421 A3 WO2001069421 A3 WO 2001069421A3 US 0103732 W US0103732 W US 0103732W WO 0169421 A3 WO0169421 A3 WO 0169421A3
Authority
WO
WIPO (PCT)
Prior art keywords
key process
indicators
user
process indicators
meet
Prior art date
Application number
PCT/US2001/003732
Other languages
French (fr)
Other versions
WO2001069421A2 (en
Inventor
Aubrey Aden
Bret Bauer
Robert R Craghead
Richard J Mizanin
Todd A Osborn
Original Assignee
Caterpillar Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Caterpillar Inc filed Critical Caterpillar Inc
Priority to AU2001233328A priority Critical patent/AU2001233328A1/en
Priority to DE10195923T priority patent/DE10195923T1/en
Priority to GB0220485A priority patent/GB2375861A/en
Publication of WO2001069421A2 publication Critical patent/WO2001069421A2/en
Publication of WO2001069421A3 publication Critical patent/WO2001069421A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A computer-based system and method for managing key process indicators (20, 22, 24, 38, 40, 42, 44, 46, 68, 70, 80, 82, 92, 94, 96, 98). The user enters data into the system that is representative of work that is to be performed or has been performed to service or repair a product (46). Various measurements of productivity (12, 14), such as those related to assets (12), labor (14), performance (38), and administration (40), are calculated from the entered data and subsequently displayed to the user. Each of these calculated measurements represent key process indicators as a measurement of the performance of various aspects of the service or repair business. The user can enter goal parameters for each key processor indicator, and the system flags those key processor indicators that meet, or fail to meet, the prescribed goals.
PCT/US2001/003732 2000-03-14 2001-02-05 System and method for managing key process indicators WO2001069421A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU2001233328A AU2001233328A1 (en) 2000-03-14 2001-02-05 System and method for managing key process indicators
DE10195923T DE10195923T1 (en) 2000-03-14 2001-02-05 System and method for managing key process indicators
GB0220485A GB2375861A (en) 2000-03-14 2001-02-05 System and method for managing key process indicators

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US18918800P 2000-03-14 2000-03-14
US60/189,188 2000-03-14
US55747800A 2000-04-24 2000-04-24
US09/557,478 2000-04-24

Publications (2)

Publication Number Publication Date
WO2001069421A2 WO2001069421A2 (en) 2001-09-20
WO2001069421A3 true WO2001069421A3 (en) 2003-01-30

Family

ID=26884872

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/003732 WO2001069421A2 (en) 2000-03-14 2001-02-05 System and method for managing key process indicators

Country Status (4)

Country Link
AU (1) AU2001233328A1 (en)
DE (1) DE10195923T1 (en)
GB (1) GB2375861A (en)
WO (1) WO2001069421A2 (en)

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7716592B2 (en) 2006-03-30 2010-05-11 Microsoft Corporation Automated generation of dashboards for scorecard metrics and subordinate reporting
US7716571B2 (en) 2006-04-27 2010-05-11 Microsoft Corporation Multidimensional scorecard header definition
US7840896B2 (en) 2006-03-30 2010-11-23 Microsoft Corporation Definition and instantiation of metric based business logic reports
US8190992B2 (en) 2006-04-21 2012-05-29 Microsoft Corporation Grouping and display of logically defined reports
US8261181B2 (en) 2006-03-30 2012-09-04 Microsoft Corporation Multidimensional metrics-based annotation
US8321805B2 (en) 2007-01-30 2012-11-27 Microsoft Corporation Service architecture based metric views
US8495663B2 (en) 2007-02-02 2013-07-23 Microsoft Corporation Real time collaboration using embedded data visualizations
US9058307B2 (en) 2007-01-26 2015-06-16 Microsoft Technology Licensing, Llc Presentation generation using scorecard elements

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050055224A1 (en) * 2003-09-04 2005-03-10 Electronic Data Systems Corporation System, method, and computer program product for managing interoperable data processing system services

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0573171A2 (en) * 1992-05-18 1993-12-08 Aircraft Technical Publishers Computer aided maintenance and repair information system for equipment subject to regulatory compliance
US5500795A (en) * 1992-07-30 1996-03-19 Teknekron Infoswitch Corporation Method and system for monitoring and controlling the performance of a call processing center
US5601784A (en) * 1994-09-09 1997-02-11 Electric Power Research Institute On-line control and monitoring system for wet lime/limestone flue gas desulfurization process
US5724379A (en) * 1990-05-01 1998-03-03 Healthchex, Inc. Method of modifying comparable health care services
US5909669A (en) * 1996-04-01 1999-06-01 Electronic Data Systems Corporation System and method for generating a knowledge worker productivity assessment

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5724379A (en) * 1990-05-01 1998-03-03 Healthchex, Inc. Method of modifying comparable health care services
EP0573171A2 (en) * 1992-05-18 1993-12-08 Aircraft Technical Publishers Computer aided maintenance and repair information system for equipment subject to regulatory compliance
US5500795A (en) * 1992-07-30 1996-03-19 Teknekron Infoswitch Corporation Method and system for monitoring and controlling the performance of a call processing center
US5601784A (en) * 1994-09-09 1997-02-11 Electric Power Research Institute On-line control and monitoring system for wet lime/limestone flue gas desulfurization process
US5909669A (en) * 1996-04-01 1999-06-01 Electronic Data Systems Corporation System and method for generating a knowledge worker productivity assessment

Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7716592B2 (en) 2006-03-30 2010-05-11 Microsoft Corporation Automated generation of dashboards for scorecard metrics and subordinate reporting
US7840896B2 (en) 2006-03-30 2010-11-23 Microsoft Corporation Definition and instantiation of metric based business logic reports
US8261181B2 (en) 2006-03-30 2012-09-04 Microsoft Corporation Multidimensional metrics-based annotation
US8190992B2 (en) 2006-04-21 2012-05-29 Microsoft Corporation Grouping and display of logically defined reports
US7716571B2 (en) 2006-04-27 2010-05-11 Microsoft Corporation Multidimensional scorecard header definition
US9058307B2 (en) 2007-01-26 2015-06-16 Microsoft Technology Licensing, Llc Presentation generation using scorecard elements
US8321805B2 (en) 2007-01-30 2012-11-27 Microsoft Corporation Service architecture based metric views
US8495663B2 (en) 2007-02-02 2013-07-23 Microsoft Corporation Real time collaboration using embedded data visualizations
US9392026B2 (en) 2007-02-02 2016-07-12 Microsoft Technology Licensing, Llc Real time collaboration using embedded data visualizations

Also Published As

Publication number Publication date
DE10195923T1 (en) 2003-05-22
GB0220485D0 (en) 2002-10-09
WO2001069421A2 (en) 2001-09-20
GB2375861A (en) 2002-11-27
AU2001233328A1 (en) 2001-09-24

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