WO2001024037A8 - Method, system, and software for an interactive, multi-user workflow management system - Google Patents
Method, system, and software for an interactive, multi-user workflow management systemInfo
- Publication number
- WO2001024037A8 WO2001024037A8 PCT/US2000/025831 US0025831W WO0124037A8 WO 2001024037 A8 WO2001024037 A8 WO 2001024037A8 US 0025831 W US0025831 W US 0025831W WO 0124037 A8 WO0124037 A8 WO 0124037A8
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- tasks
- user
- workflow
- leaders
- well
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Abstract
La présente invention concerne un procédé, un système et un logiciel de gestion interactif et multi-utilisateur de flux de travail permettant une intégration transparente et rapide de travailleurs, lieux, processus, application, flux de travail, systèmes disparates. Le système est configuré pour équiper pro-activement les travailleurs intellectuels avec toutes les informations et ressources dont ils ont besoin, au moment où ils en ont besoin, pour collaborer, prendre des décisions et agir. Des agents anonymes sont employés par le système, notamment pour surveiller de multiples systèmes, exécuter des tâches sans surveillance, détecter des événements ou conditions nécessitant d'agir, communiquer des données d'un système à un autre, créer des tâches, rattacher des meneurs à des tâches, ainsi que ranger les tâches dans une boîte "à faire". Un gestionnaire de tâches est également incorporé au système et configuré de façon à notifier aux utilisateurs les tâches à accomplir ainsi qu'à donner à l'utilisateur une interface utilisateur unique avec laquelle l'utilisateur peut accéder à toutes les ressources requises pour accomplir une tâche. La boîte "à faire" propose un calendrier de tâches rangées par priorités facilitant la gestion par les utilisateurs de leur temps de façon plus efficace ainsi qu'une liste des tâches non terminées et des tâches terminées. Pour s'assurer du respect des procédures et politiques de l'organisation, on a inclus dans le système, d'une part un ingénieur de processus permettant une représentation graphique du traitement du flux de travail selon une logique glisser-déposer, et d'autre part une série de meneurs capables de guider les utilisateurs à travers les processus de flux de travail. Ces meneurs peuvent être configurés pour la formation des travailleurs, la collecte de mesures sur les processus et l'assistance à l'automatisation du flux de travail, l'amélioration de la productivité, la réduction des temps d'apprentissage des nouveaux processus, l'amélioration du contrôle de qualité, l'identification des procédures inefficaces, et l'instauration de relations de confiance avec l'utilisateur.The present invention relates to a method, system and software for interactive and multi-user workflow management allowing transparent and rapid integration of workers, places, processes, applications, workflows, disparate systems. The system is configured to proactively equip intellectual workers with all the information and resources they need, when they need them, to collaborate, make decisions, and act. Anonymous agents are employed by the system, including monitoring multiple systems, performing unattended tasks, detecting events or conditions requiring action, communicating data from one system to another, creating tasks, attaching leaders tasks, as well as storing tasks in a "to do" box. A task manager is also incorporated into the system and configured to notify users of tasks to be performed as well as to provide the user with a single user interface with which the user can access all of the resources required to accomplish a task . The "to do" box offers a calendar of tasks arranged by priority, making it easier for users to manage their time more effectively, as well as a list of unfinished and completed tasks. To ensure compliance with the organization's procedures and policies, we included in the system, on the one hand, a process engineer allowing a graphical representation of the processing of the workflow according to a drag-and-drop logic, and on the other hand a series of leaders capable of guiding users through the workflow processes. These leaders can be configured for worker training, process metric collection, and assisting with workflow automation, improving productivity, reducing learning times for new processes, l improvement of quality control, identification of ineffective procedures, and establishment of relationships of trust with the user.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| AU75969/00A AU7596900A (en) | 1999-09-20 | 2000-09-19 | Method, system, and software for an interactive, multi-user workflow management system |
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US39886999A | 1999-09-20 | 1999-09-20 | |
| US09/398,869 | 1999-09-20 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| WO2001024037A2 WO2001024037A2 (en) | 2001-04-05 |
| WO2001024037A8 true WO2001024037A8 (en) | 2002-06-20 |
Family
ID=23577125
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/US2000/025831 WO2001024037A2 (en) | 1999-09-20 | 2000-09-19 | Method, system, and software for an interactive, multi-user workflow management system |
Country Status (2)
| Country | Link |
|---|---|
| AU (1) | AU7596900A (en) |
| WO (1) | WO2001024037A2 (en) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20050081153A1 (en) * | 2003-08-12 | 2005-04-14 | Gbs Global Business Software And Services Limited | Method for providing process-dependent data |
| US7496500B2 (en) | 2004-03-01 | 2009-02-24 | Microsoft Corporation | Systems and methods that determine intent of data and respond to the data based on the intent |
| US7606824B2 (en) | 2005-11-14 | 2009-10-20 | Microsoft Corporation | Databinding workflow data to a user interface layer |
| US11521141B1 (en) | 2020-01-10 | 2022-12-06 | State Farm Mutual Automobile Insurance Company | Task management user interface (GUI) |
-
2000
- 2000-09-19 WO PCT/US2000/025831 patent/WO2001024037A2/en active Application Filing
- 2000-09-19 AU AU75969/00A patent/AU7596900A/en not_active Abandoned
Also Published As
| Publication number | Publication date |
|---|---|
| AU7596900A (en) | 2001-04-30 |
| WO2001024037A2 (en) | 2001-04-05 |
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