WO2001008004A8 - A system, method and article of manufacture for determining capability levels of a monitoring process area for process assessment purposes in an operational maturity investigation - Google Patents

A system, method and article of manufacture for determining capability levels of a monitoring process area for process assessment purposes in an operational maturity investigation

Info

Publication number
WO2001008004A8
WO2001008004A8 PCT/US2000/020280 US0020280W WO0108004A8 WO 2001008004 A8 WO2001008004 A8 WO 2001008004A8 US 0020280 W US0020280 W US 0020280W WO 0108004 A8 WO0108004 A8 WO 0108004A8
Authority
WO
WIPO (PCT)
Prior art keywords
events
article
manufacture
practices
monitoring process
Prior art date
Application number
PCT/US2000/020280
Other languages
French (fr)
Other versions
WO2001008004A2 (en
Inventor
Nancy S Greenberg
Colleen R Winn
Original Assignee
Accenture Llp
Nancy S Greenberg
Colleen R Winn
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Llp, Nancy S Greenberg, Colleen R Winn filed Critical Accenture Llp
Priority to AU63752/00A priority Critical patent/AU6375200A/en
Publication of WO2001008004A2 publication Critical patent/WO2001008004A2/en
Publication of WO2001008004A8 publication Critical patent/WO2001008004A8/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Operations Research (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Stored Programmes (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un système, un procédé et un article manufacturé qui permettent de déterminer les niveaux de capacité d'une zone de processus de surveillance lors de l'évaluation de la maturité d'une organisation d'opérations. En premier lieu, on définit une pluralité d'attributs de processus. Pour chacun de ces attributs, on détermine une pluralité de pratiques génériques. Ces pratiques génériques comportent notamment des pratiques de base, par exemple: vérification d'un état courant, collecte et documentation d'informations de surveillance, classification d'événements, attribution de degrés de gravité, évaluation d'impact, analyse de fautes, acheminement de fautes à corriger, mise en correspondance de types d'événements par rapport à un diagnostic prédéfini et/ou des procédures correctives, enregistrement des événements localement et/ou à distance, suppression de messages jusqu'à ce que des seuils soient atteints, affichage des informations d'état sur au moins une console en plusieurs formats et à plusieurs emplacements, émission d'ordres sur des processeurs à distance, installation et changement de filtres locaux et/ou à distance, installation et changement de programmes de seuils locaux et/ou à distance, analyse du courant de trafic et envoi de messages radiodiffusés. On calcule alors une maturité d'une organisation d'opérations sur la base, du moins en partie, de la réalisation des pratiques génériques..A system, method and article of manufacture are provided for determining the capacity levels of a monitoring process area when evaluating the maturity of an operations organization. First, a plurality of process attributes are defined. For each of these attributes, a plurality of generic practices is determined. These generic practices include in particular basic practices, for example: checking of a current state, collection and documentation of surveillance information, classification of events, allocation of degrees of severity, impact assessment, fault analysis, routing faults to be corrected, matching of types of events with respect to a predefined diagnosis and / or corrective procedures, recording of events locally and / or remotely, deletion of messages until thresholds are reached, display status information on at least one console in several formats and at several locations, issuing orders to remote processors, installation and change of local and / or remote filters, installation and change of local threshold programs and / or remotely, analyze the traffic flow and send radio messages. We then calculate a maturity of an organization of operations on the basis, at least in part, of the realization of generic practices.

PCT/US2000/020280 1999-07-26 2000-07-26 A system, method and article of manufacture for determining capability levels of a monitoring process area for process assessment purposes in an operational maturity investigation WO2001008004A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU63752/00A AU6375200A (en) 1999-07-26 2000-07-26 A system, method and article of manufacture for determining capability levels ofa monitoring process area for process assessment purposes in an operational mat urity investigation

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US36162299A 1999-07-26 1999-07-26
US09/361,622 1999-07-26

Publications (2)

Publication Number Publication Date
WO2001008004A2 WO2001008004A2 (en) 2001-02-01
WO2001008004A8 true WO2001008004A8 (en) 2001-11-22

Family

ID=23422789

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/020280 WO2001008004A2 (en) 1999-07-26 2000-07-26 A system, method and article of manufacture for determining capability levels of a monitoring process area for process assessment purposes in an operational maturity investigation

Country Status (2)

Country Link
AU (1) AU6375200A (en)
WO (1) WO2001008004A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109992652B (en) * 2019-03-25 2023-04-28 联想(北京)有限公司 Information reply method, device, equipment and storage medium
CN114462737A (en) * 2020-11-09 2022-05-10 中核核电运行管理有限公司 Accurate matching method applied to nuclear power plant work order task and operation event report
CN113222300B (en) * 2021-06-15 2024-04-30 中国银行股份有限公司 Method, device, readable medium and equipment for processing product modification data
CN114444917B (en) * 2022-01-21 2022-09-13 清华大学 Fire-fighting airplane putting effect evaluation method and system

Also Published As

Publication number Publication date
AU6375200A (en) 2001-02-13
WO2001008004A2 (en) 2001-02-01

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