WO2001001264A1 - Systeme de messagerie d'entreprise et procede - Google Patents

Systeme de messagerie d'entreprise et procede Download PDF

Info

Publication number
WO2001001264A1
WO2001001264A1 PCT/US2000/017284 US0017284W WO0101264A1 WO 2001001264 A1 WO2001001264 A1 WO 2001001264A1 US 0017284 W US0017284 W US 0017284W WO 0101264 A1 WO0101264 A1 WO 0101264A1
Authority
WO
WIPO (PCT)
Prior art keywords
message
messages
incoming
user
incoming message
Prior art date
Application number
PCT/US2000/017284
Other languages
English (en)
Inventor
Vikram Koka
Greg Kenmitz
Original Assignee
Cellmania.Com, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cellmania.Com, Inc. filed Critical Cellmania.Com, Inc.
Priority to AU58850/00A priority Critical patent/AU5885000A/en
Publication of WO2001001264A1 publication Critical patent/WO2001001264A1/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding

Definitions

  • This invention relates generally to a system and method for routing various
  • an individual may want to read and respond to the message. For example, an individual may want to read and respond to the message. For example, an individual may want to read and respond to the message. For example, an individual
  • a person traveling may forward his/her electronic messages from
  • the enterprise messaging system in accordance with the invention may manage
  • the system may include a list of rules, developed by the user
  • one rule may state that an electronic messages from particular
  • sources should be forwarded to a particular user account while other electronic
  • pager may block electronic messages that originate from certain sources, may forward
  • the system may also preserve the identity of the source of an electronic
  • the system may disguise the source of an electronic message so
  • system may convert the electronic message address from one address to another
  • the system may also perform the various forwarding and distribution of the
  • Figure 1 is a diagram illustrating an electronic message distribution
  • Figure 2 is a diagram illustrating more details of the electronic message
  • Figure 3 is a diagram illustrating electronic message forwarding in accordance
  • Figure 4 is a diagram illustrating diskless message forwarding in accordance
  • Figure 5 is a diagram illustrating an example of a home page for the electronic
  • Figure 6 is a diagram illustrating an example of an account editing page in
  • Figure 7 is a diagram illustrating an example of an electronic message
  • Figure 8 is a diagram illustrating another example of an electronic message
  • the invention is particularly applicable to an electronic mail distribution and
  • Figure 1 is a diagram illustrating an electronic message distribution
  • EMS distribution and management system
  • the EMS 20 may include a plurality of incoming electronic messages 22, shown as electronic
  • mail in this example, a server 24 and one or more electronic message devices
  • electronic message devices may include a cell phone 28, a pager 30, an e-mail account
  • the cell phone, page and e-mail account may receive the
  • each electronic message is forwarded or distributed to depends on a set
  • the rules may specify that urgent emails are
  • the system 20 may manage, distribute and forward any
  • type of electronic message including, for example, e-mails, digital voice mail messages
  • system may include an identity preservation feature so that the actual address of the recipient is hidden from the sender
  • the system may also include a diskless forwarding feature as described
  • Figure 2 is a diagram illustrating more details of the electronic message
  • the system may include a simple mail transfer protocol (SMTP) daemon 40
  • a rule/profile manager 46 within the content manager, a rule/profile manager 46, a scheduler 48, a notification
  • queue manager 50 a sendmail notifier 52, a direct phone notifier 53 and a database 54.
  • the database 54 may include a profile/rule data 56, scheduled event data 58 and a
  • notification queue 60 The elements shown in the diagram are preferably one or more
  • the SMTP daemon may be
  • the SMTP daemon 40 may receive the incoming e-mail message packets and
  • the SMTP daemon may forward received e-mails to another e-mail address based upon instructions from the
  • the SMTP daemon may also forward all messages not being sent
  • the content manager 42 may
  • the rule engine may compare the information about the message to one or
  • manager once an action is determined, may send a new action to the notification queue
  • the notification queue manager may also schedule scheduled events 58
  • a scheduled event may include a particular message being sent
  • the notification queue manager 50 may forward the message to the sendmail notifier 52
  • notifiers 52, 53 then forward the message to the appropriate destination.
  • the rules/profiles are stored in the database 54 and permit the content manager,
  • the rules may identify
  • each incoming message according to various information in the message, such as source, sender, domain name, subject text, message body text, etc., and then take the
  • a rule profile may state: If ((sender name in ('Greg Kemnitz',
  • the message should be sent to the
  • the user may also have a default rule which governs all messages not covered by
  • the default rule may be: forward to my_real_email so that all
  • the rules permit the user to manage the
  • the rules/profiles may be generated to use a variety of different incoming message information in order to process the messages. Now, the message
  • Figure 3 is a diagram illustrating an example of the electronic message
  • recipients may not want senders to know where the recipient is responding from. For
  • a user may set up a rule to forward all his messages from his boss to his
  • the system permits the user to receive and respond to messages from
  • the messaging server 24 permits this privacy to be
  • the server 24 handles the email from the boss, Linda in this example,
  • the server 24 reads the email, validates that
  • john@cellmania.com is a valid user, evaluates John's rules stored in the server and
  • the EMS content manager 42 ( Figure 2) sets the From and Reply To fields of the
  • the EMS 20 guarantees that the entire messaging dialog between John
  • Figure 4 is a diagram illustrating the diskless message forwarding in
  • the EMS server 24 operates without
  • a persistent storage device such as a hard disk.
  • the EMS system 20 is
  • the EMS system may be easily scaled to
  • the EMS system 20 can handle additional message load by adding more processors. In addition, since hard disk operations are up to 10 times slower than memory operations, the EMS system 20
  • EMS server 24 may read the email and validates that john@cellmania.com is a valid
  • the rule engine 44 for forwarding rules set by the user john@cellmania.com.
  • the rule engine 44 for forwarding rules set by the user john@cellmania.com.
  • manager 42 may then set the From and Reply To fields of the email to
  • the delivery manager may determine
  • system sends the message to the remote destination(s) in real time; 4) the system get a
  • Figure 5 is a diagram illustrating an example of a home Web page 100 for the
  • the home page permits the
  • the account tab permits the user to specify the accounts that the EMS system is managing, the forwarding rule tab and the exception rule tab permit the user to specify
  • the home page also includes
  • Figure 6 is a diagram illustrating an example of an account editing page 120 in
  • the user may access this account editing page 120.
  • the page 120 may
  • the account editing portion 122 includes an account editing portion 122 and a current account display portion 124.
  • account editing portion permits the user to add or edit account information to which the
  • incoming electronic messages may be forwarded depending on the rules.
  • the account
  • editing portion permits the user to specify an account name , an account type (e-mail,
  • the current account portion 124 lists the current accounts to which the
  • Figure 7 is a diagram illustrating an example of an electronic message
  • the user may specify the rules which are used by the rule engine to process incoming
  • the page may include a blocking rule section 132, a priority message section 134, a forwarding section 136 and a default rule section 138.
  • the blocking may include a blocking rule section 132, a priority message section 134, a forwarding section 136 and a default rule section 138.
  • the priority section permits the user to specify the
  • the forwarding section permits the user to specify the
  • Figure 8 is a diagram illustrating another example of an electronic message
  • the page contains a section 152 that permits the user to specify a time
  • the EMS system permits a user with multiple different accounts to
  • the EMS system may include an identity concealment

Abstract

La présente invention concerne un système de messagerie d'entreprise qui est en fait un système (20) de gestion, de distribution et de réexpédition de messages. A partir d'une série de règles élaborées par un utilisateur (44, 46, 56), ce système détermine l'action qu'il convient d'engager pour un message électronique particulier. Ces actions peuvent consister, par exemple, à faire suivre un message (134) électronique urgent sur un pageur (30), à bloquer des messages (132) électroniques émanant de certaines sources, telles que les publiposteurs importuns, faire suivre des messages électroniques émanant d'une autre liste d'expéditeurs (136) prédéterminée vers une première boîte de messages électronique, et faire suivre des messages électroniques émanant d'une autre liste d'expéditeurs prédéterminée vers une autre boîte.
PCT/US2000/017284 1999-06-25 2000-06-23 Systeme de messagerie d'entreprise et procede WO2001001264A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU58850/00A AU5885000A (en) 1999-06-25 2000-06-23 Enterprise messaging system and method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US14120199P 1999-06-25 1999-06-25
US60/141,201 1999-06-25

Publications (1)

Publication Number Publication Date
WO2001001264A1 true WO2001001264A1 (fr) 2001-01-04

Family

ID=22494632

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/017284 WO2001001264A1 (fr) 1999-06-25 2000-06-23 Systeme de messagerie d'entreprise et procede

Country Status (2)

Country Link
AU (1) AU5885000A (fr)
WO (1) WO2001001264A1 (fr)

Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1326189A2 (fr) * 2001-12-12 2003-07-09 Microsoft Corporation Commande d'interface utilisateur et affichage pour acquérir des préferences, inspecter le comportement, et guider les politiques d'apprentissage et de décision de systèmes de priorisation et routage de communication adaptifs
US6701378B1 (en) * 1998-05-29 2004-03-02 Research In Motion Limited System and method for pushing information from a host system to a mobile data communication device
EP1675334A1 (fr) * 2004-12-21 2006-06-28 Lucent Technologies Inc. Enregistrement de listes noires pour la prévention de spam
GB2438015A (en) * 2006-04-08 2007-11-14 Jon Slinn System and components to manage event based information on an electronic device.
GB2468962A (en) * 2009-03-26 2010-09-29 Avaya Inc Alerting to important messages posted on the Internet
US7844666B2 (en) 2000-12-12 2010-11-30 Microsoft Corporation Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system
US8024416B2 (en) 2004-10-20 2011-09-20 Research In Motion Limited System and method for bundling information
WO2012030989A1 (fr) * 2010-09-01 2012-03-08 Motorola Mobility, Inc. Procédé et système pour réduire le nombre de notifications fournies à un dispositif mobile conformément à des préférences utilisateur
WO2013149290A1 (fr) * 2012-04-04 2013-10-10 Not Now Pty Ltd Système de gestion de messages électroniques

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5742905A (en) * 1994-09-19 1998-04-21 Bell Communications Research, Inc. Personal communications internetworking
US5796394A (en) * 1995-10-03 1998-08-18 Sony Corporation User interface and rule processing for a personal communications routing system
US5802253A (en) * 1991-10-04 1998-09-01 Banyan Systems Incorporated Event-driven rule-based messaging system

Patent Citations (3)

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US5802253A (en) * 1991-10-04 1998-09-01 Banyan Systems Incorporated Event-driven rule-based messaging system
US5742905A (en) * 1994-09-19 1998-04-21 Bell Communications Research, Inc. Personal communications internetworking
US5796394A (en) * 1995-10-03 1998-08-18 Sony Corporation User interface and rule processing for a personal communications routing system

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
DATABASE GALE GROUP COMPUTER DB [online] 3 September 1996 (1996-09-03), WILLIAMS, M.: "Finnish Anonymous Internet Remailer Closed", XP002931481, retrieved from 01978517 accession no. DIALOG, File 275 Database accession no. 18665869 *

Cited By (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6701378B1 (en) * 1998-05-29 2004-03-02 Research In Motion Limited System and method for pushing information from a host system to a mobile data communication device
US9344839B2 (en) 1998-05-29 2016-05-17 Blackberry Limited System and method for pushing information from a host system to a mobile communication device
US8583744B2 (en) 1998-05-29 2013-11-12 Blackberry Limited System and method for pushing information from a host system to a mobile data communication device
US7844666B2 (en) 2000-12-12 2010-11-30 Microsoft Corporation Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system
EP1326189A3 (fr) * 2001-12-12 2005-08-17 Microsoft Corporation Commande d'interface utilisateur et affichage pour acquérir des préferences, inspecter le comportement, et guider les politiques d'apprentissage et de décision de systèmes de priorisation et routage de communication adaptifs
EP1326189A2 (fr) * 2001-12-12 2003-07-09 Microsoft Corporation Commande d'interface utilisateur et affichage pour acquérir des préferences, inspecter le comportement, et guider les politiques d'apprentissage et de décision de systèmes de priorisation et routage de communication adaptifs
US8024416B2 (en) 2004-10-20 2011-09-20 Research In Motion Limited System and method for bundling information
EP1675334A1 (fr) * 2004-12-21 2006-06-28 Lucent Technologies Inc. Enregistrement de listes noires pour la prévention de spam
GB2438015A (en) * 2006-04-08 2007-11-14 Jon Slinn System and components to manage event based information on an electronic device.
US8515049B2 (en) 2009-03-26 2013-08-20 Avaya Inc. Social network urgent communication monitor and real-time call launch system
GB2468962A (en) * 2009-03-26 2010-09-29 Avaya Inc Alerting to important messages posted on the Internet
WO2012030989A1 (fr) * 2010-09-01 2012-03-08 Motorola Mobility, Inc. Procédé et système pour réduire le nombre de notifications fournies à un dispositif mobile conformément à des préférences utilisateur
CN103080936A (zh) * 2010-09-01 2013-05-01 摩托罗拉移动有限责任公司 用于根据用户偏好减少到移动设备的通知的方法和系统
WO2013149290A1 (fr) * 2012-04-04 2013-10-10 Not Now Pty Ltd Système de gestion de messages électroniques

Also Published As

Publication number Publication date
AU5885000A (en) 2001-01-31

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