WO2000076192A1 - Method and system for accessing, via a computerised communication network such as internet, a multimedia voice server - Google Patents
Method and system for accessing, via a computerised communication network such as internet, a multimedia voice server Download PDFInfo
- Publication number
- WO2000076192A1 WO2000076192A1 PCT/FR2000/001553 FR0001553W WO0076192A1 WO 2000076192 A1 WO2000076192 A1 WO 2000076192A1 FR 0001553 W FR0001553 W FR 0001553W WO 0076192 A1 WO0076192 A1 WO 0076192A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- interface device
- user
- server
- multimedia voice
- telephone
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
Definitions
- the invention relates to a device for accessing multimedia voice servers via a computer network, in particular of the Internet type. It also relates to a method and a system enabling at least one user to access a voice server via a computer communication network.
- the cost of communications made via an Internet-type network is particularly low.
- the charges are independent of the distance and, in general, also independent of the duration of the call.
- the use of the Internet is attractive for long distance telephone communications and also, for specialized communications having high rates per time unit. This is particularly the case for voice servers communicating specialized information.
- the invention aims to facilitate access to multimedia voice servers via Internet type networks, in particular by using the interface device of the type described in the international patent application mentioned above.
- the invention relates to a method for accessing at least one multimedia voice server via a computer communication network, in particular of the Internet type, which is characterized in that each user is provided with either a local interface device associated with a telephone handset, or a telephone apparatus connected, via a local loop of the telephone network, in particular switched, to an interface device located in a remote telephone center managed by a telecommunications operator with which the user has take out a subscription, and in that a connection is established between the interface device and the multimedia server (s) concerned (s) via a service server of the computer communication network, so that the data transmitted by the multimedia voice servers, representing the sounds and / or the images, located via the Internet, are received by the interface device and transmitted to the user, the interface device is activated in order to establish the link between this device and the service server, by activating: either an associated control member at the local interface, in particular a key of this device, such as a key on a keyboard, or a control member associated with the telephone apparatus connected to a remote interface device, this control member
- voice server or “multimedia voice server” must be understood as a source making it possible to generate sounds and / or images (in the broad sense, that is to say also comprising symbols, in particular graphics, and text).
- the method according to the invention makes it possible, thanks to the service server and the control member associated with the local interface device or the telephone apparatus, to easily select voice servers.
- the user will receive the menu in the form of a message indicating the number of the key (of the interface device or of the telephone apparatus) on which he must press to access the available voice servers.
- the interface device comprises a display screen and image data from the multimedia voice servers are displayed.
- this image data from the voice servers is displayed on a screen of the telephone apparatus.
- the menu trees of the service server are personalized, for example by means of a configuration server.
- the user will have the choice, and in the order of presentation that follows, between: 1. the weather news, 2. the horoscope, 3. the information of the day (such as the news from France) and new recordings, such as the new records by singer Madonna.
- the interface device is programmed so that it automatically connects at a predetermined time, and preferably according to the preselected tree structure, to the voice servers concerned via the service server. In this case, it is preferable to store in a memory of the interface device the data received from the voice servers.
- the information is retrieved and stored overnight and the user can then consult it in the morning upon waking.
- connection between the interface device of the telephone center and the service server can be shared between several subscribers, for example identified by a subscriber code. .
- the invention also relates to a system making it possible to access, via a computer communication network, in particular of the Internet type, to at least one voice server, this system being characterized in that each user is provided with:
- the system comprises: a link between the interface device and the said multimedia voice server or servers concerned, via a service server of the computer communication network, so that the data transmitted by the multimedia voice servers, representing the sounds and / or the images, pass through via the internet, are received by the interface device and transmitted to the user,
- activation means for activating the interface device in order to establish the link between the interface device and the service server; these activation means comprising
- reception means in particular a loudspeaker and / or a screen, for receiving information from the selected voice server, so that, for example, the user by pressing the key 3 of the keyboard of his telephone apparatus or from the keyboard of its interface device, will establish the link with the weather server and receive the corresponding information.
- the local interface device or the telephone receiver further comprises a screen for viewing the image data originating from the multimedia voice servers.
- this system includes personalization means, in particular a configuration server, for personalizing the trees of the service server menu, that is to say for preselecting, for each user or group of users. , voice servers with possibly the order of presentation of these servers.
- personalization means in particular a configuration server, for personalizing the trees of the service server menu, that is to say for preselecting, for each user or group of users.
- voice servers with possibly the order of presentation of these servers.
- the user can, for example, choose the tree structure: "1 - Weather",
- the system includes means for programming the interface device so that it automatically connects at a determined time, for example according to a predetermined tree structure, via the service server, to the preselected multimedia voice servers. It is then advantageous to plan to store in a memory, for example in a memory area of the interface device, the data received from the multimedia voice servers.
- the user can get up in the morning to have access to the information which will have been retrieved and stored during the night.
- the invention also relates to an interface device allowing access via a computer communication network, in particular of the Internet type, to at least one multimedia voice server which is characterized in that the communication link being carried out by means of a service server, this interface device includes:
- the activation means comprising a control member, in particular a key on a keyboard of said interface device, operable by the user, either locally or remotely, using a telephone apparatus connected to the interface device, and
- reception means for receiving a menu broadcast by the service server, this menu proposing to the user the options of the affiliated multimedia voice servers.
- the user receives, for example, the following messages:
- the interface device comprises, for example, a display screen for viewing the image data coming from the multimedia voice servers.
- the user can, for example, choose the tree structure: "1 - Weather",
- the interface device comprises, in one embodiment, programming means such that this device automatically connects, at a predetermined time, preferably according to a predetermined tree structure, via the service server, to the multimedia voice servers concerned, and means storage for storing in a memory, in particular a memory area, the data received from the multimedia voice servers.
- the user can get up in the morning to have access to the information which will have been retrieved and stored during the night.
- the reception means of the interface device allow the reception of compressed data and therefore comprise digital compression means and, of course, a digital / analog converter so that the data coming from the server are audible and / or visible to the user.
- digital compression means and, of course, a digital / analog converter so that the data coming from the server are audible and / or visible to the user.
- the system 10 shown in FIG. 1 corresponds to the case where the interface device is not located at the subscriber's, but in a telephone center.
- the system 10 represented in FIG. 1 comprises, on the one hand, a telephone network 12, such as a switched telephone network, and on the other hand, a computer network 14, for example of the Internet type.
- the telephone network 10 comprises, in a conventional manner, a set of nodes, or local loops, 16] _, I62, 16 n , constituting access nodes of the subscribers to this network 10.
- Each loop 16j_ includes a telephone center 18 ⁇ for directing telephone communications, either to a subscriber of the same local loop, or to a subscriber of another local loop.
- each center 18j_ is associated with a switching device (or interface) 20j_ making it possible to connect the loop to the Internet network 14. This connection is effected, for example, via access providers 22j_.
- the switching device 20j_ is permanently connected to the network 14.
- Each of these devices 20j_ comprises an IP address so that the corresponding telephone center (and therefore the local loop) can be connected in a simple way to the other interface devices (or switching) of the same kind on the network.
- This IP address of each interface device can be transmitted directly, by the telephone network 10, to the switching devices of the other telephone centers.
- connection between the switching devices takes place via a specific server 24 of the network 14 which contains all the IP addresses of the switching devices of the telephone centers.
- the server 24 makes it possible to establish communications, via network 14, between telephone centers.
- the switching device 20j_ makes it possible to transfer to the Internet network 14 the communications established by the telephone network 10.
- the switching of a telephone call to the Internet 14 is carried out, on the calling side, by means of a control signal coming from the station 26j_ of this calling subscriber.
- the subscriber set has a specific key (not shown).
- it is a combination of keys which makes it possible to transmit the switching control signal.
- the switching to the network 14 of the corresponding telephone center switching device is carried out under the command of a specific signal received via the Internet network 14.
- this switching is carried out by 1 actuation of a key, or several keys, of the telephone handset 26j_ of the called party.
- each switching device 20j_ is associated with all of the subscribers of the corresponding local loop 16j_.
- the loop 16j_ comprises a plurality of switching devices, a limited number of users being assigned to each of these devices.
- the possibility of making telephone communications via the Internet 14 constitutes a non-compulsory option.
- the corresponding switching device 20-j_ can only be activated if the user has taken out a subscription.
- the switching device recognizes that the user has subscribed to the appropriate subscription, either by the fact that it contains in memory the authorized subscriber numbers, or because the control signal sent by the handset 2 ⁇ contains a specific code for authorizing access to the Internet 14.
- the network 14 further comprises a server 27 called “service server”. vice “to which multimedia voice servers V] _, V 2 , V 3 , V 4 are connected.
- Each voice server provides information of a specific nature such as weather information, a horoscope, literary, musical information, show programs, etc.
- This information is communicated both in voice form and in graphic or image form.
- the server 26 broadcasts a menu proposing to the user the options of affiliated multimedia voice servers V ] _, V2, v 3 , v 4 .
- This voice information is preferably transmitted in the form of compressed digital packets.
- the interface device 20_ located in the local loop 16j_ has decompression and digital / analog conversion means.
- the interface device 30i is located at the subscriber. It is of the type described in international application 098/13986. This device is associated with the telephone handset 26j_. It is connected to a display device 32j_. The latter can also be integrated into the 30d_ interface.
- This device 30j_ makes it possible to establish telephone or videophone communications via the Internet network 14. It also allows, in accordance with the invention, to have access to multimedia voice servers V] _, V2, V3, V4 by via a service server 27 as indicated above in relation to FIG. 1.
- the interface device 30j_ is a specialized device for access to voice servers.
- the address of the server 27 is entered using the keyboard of this device. This address can also be sent automatically, this address being initially stored in the memory of the interface device 30d. In the latter case, it is enough to press a single button or even to energize the device 30j_.
- V send viewable data such as text, graphics, images
- these can be received and viewed on the screen of the device 32d.
- the menu can be displayed on the screen of the device 32 d _ in place of, or in addition to, the voice menu.
- the choices made after reception of the menu are activated by keys on the keyboard of the handset 26d or the keyboard of the device 30d. Since the voice and / or image information is generally transmitted by the servers V ] _, V2, V3, V 4 in the form of compressed digital packets, provision is made in the device 30-j_ for decompression means as well as '' a digital / analog converter.
- the data transmitted from keys of the handset 26_ or of keys of the device 30j_ are formatted so as to be able to be transmitted by the network 14 and to be interpretable by the server 27.
- This personalization consists of a pre-selection of servers for each subscriber and / or an individualized presentation of the audible and / or viewable menu.
- This personalization is, for example, carried out using a configuration means associated with the server 27 which performs the personalized preselection and presentation when it receives a connection request with an identification data item of the subscriber having requested this customization.
- Configuration can be done in various ways. It can be requested using a written form or a form sent over the Internet, or by telephone. It is also possible to request this configuration automatically, via the Internet, by commands from the keyboard of the device 30- L or the keyboard of the telephone handset 26j_.
- the device 30- L includes timing means (not shown), preferably programmable, which allow this device to trigger automatically to connect, also automatically to one (or more ) server (s) preselected (s) and to save in a memory (not shown) the data provided by these servers.
- timing means not shown
- these are configuration means located in the server 27 or associated with the server 27, which will allow the connection to the selected server (s).
- the device 30j_ After receiving the information provided by the server, the device 30j_ disconnects.
- the user can then consult, at any time, the data stored in memory without having to connect.
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
Claims
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU56881/00A AU5688100A (en) | 1999-06-08 | 2000-06-07 | Method and system for accessing, via a computerised communication network such as internet, a multimedia voice server |
EP00942165A EP1188300A1 (en) | 1999-06-08 | 2000-06-07 | Method and system for accessing, via a computerised communication network such as internet, a multimedia voice server |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FR99/07187 | 1999-06-08 | ||
FR9907187A FR2794924B1 (en) | 1999-06-08 | 1999-06-08 | METHOD AND SYSTEM FOR ACCESSING A MULTIMEDIA VOICE SERVER VIA AN INTERNET COMPUTER COMMUNICATION NETWORK |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2000076192A1 true WO2000076192A1 (en) | 2000-12-14 |
Family
ID=9546492
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/FR2000/001553 WO2000076192A1 (en) | 1999-06-08 | 2000-06-07 | Method and system for accessing, via a computerised communication network such as internet, a multimedia voice server |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP1188300A1 (en) |
AU (1) | AU5688100A (en) |
FR (1) | FR2794924B1 (en) |
WO (1) | WO2000076192A1 (en) |
Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0774853A2 (en) * | 1995-11-15 | 1997-05-21 | Microsoft Corporation | Method and system for graphically displaying and navigating through an interactive voice response menu |
EP0782318A2 (en) * | 1995-12-29 | 1997-07-02 | International Business Machines Corporation | Client-server system |
WO1997040611A1 (en) * | 1996-04-22 | 1997-10-30 | At & T Corp. | Method and apparatus for information retrieval using audio interface |
EP0859500A2 (en) * | 1997-02-18 | 1998-08-19 | Lucent Technologies Inc. | Method and apparatus for browsing the Internet with a telecommunications device |
EP0889627A2 (en) * | 1997-06-30 | 1999-01-07 | AT&T Corp. | Internet-enabled voice-response service |
GB2329298A (en) * | 1997-09-16 | 1999-03-17 | Mitel Corp | Visually displaying computer telephony options at caller's telephone device |
-
1999
- 1999-06-08 FR FR9907187A patent/FR2794924B1/en not_active Expired - Fee Related
-
2000
- 2000-06-07 EP EP00942165A patent/EP1188300A1/en not_active Withdrawn
- 2000-06-07 AU AU56881/00A patent/AU5688100A/en not_active Abandoned
- 2000-06-07 WO PCT/FR2000/001553 patent/WO2000076192A1/en active Search and Examination
Patent Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0774853A2 (en) * | 1995-11-15 | 1997-05-21 | Microsoft Corporation | Method and system for graphically displaying and navigating through an interactive voice response menu |
EP0782318A2 (en) * | 1995-12-29 | 1997-07-02 | International Business Machines Corporation | Client-server system |
WO1997040611A1 (en) * | 1996-04-22 | 1997-10-30 | At & T Corp. | Method and apparatus for information retrieval using audio interface |
EP0859500A2 (en) * | 1997-02-18 | 1998-08-19 | Lucent Technologies Inc. | Method and apparatus for browsing the Internet with a telecommunications device |
EP0889627A2 (en) * | 1997-06-30 | 1999-01-07 | AT&T Corp. | Internet-enabled voice-response service |
GB2329298A (en) * | 1997-09-16 | 1999-03-17 | Mitel Corp | Visually displaying computer telephony options at caller's telephone device |
Also Published As
Publication number | Publication date |
---|---|
EP1188300A1 (en) | 2002-03-20 |
FR2794924B1 (en) | 2004-04-02 |
AU5688100A (en) | 2000-12-28 |
FR2794924A1 (en) | 2000-12-15 |
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