WO2000052901A1 - Procede et systeme de connexion vocale amelioree par bouton et url internet - Google Patents

Procede et systeme de connexion vocale amelioree par bouton et url internet Download PDF

Info

Publication number
WO2000052901A1
WO2000052901A1 PCT/SG2000/000031 SG0000031W WO0052901A1 WO 2000052901 A1 WO2000052901 A1 WO 2000052901A1 SG 0000031 W SG0000031 W SG 0000031W WO 0052901 A1 WO0052901 A1 WO 0052901A1
Authority
WO
WIPO (PCT)
Prior art keywords
voice
call
user computer
destination device
communications application
Prior art date
Application number
PCT/SG2000/000031
Other languages
English (en)
Inventor
Ede Phang Ng
Sng Khoon Heng
Pan Hong
Poh Yoke Lai
Original Assignee
Mediaring.Com Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mediaring.Com Limited filed Critical Mediaring.Com Limited
Priority to AU33415/00A priority Critical patent/AU3341500A/en
Publication of WO2000052901A1 publication Critical patent/WO2000052901A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/34—Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/75—Indicating network or usage conditions on the user display
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H04L12/6418—Hybrid transport
    • H04L2012/6481—Speech, voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0054—Services and arrangements where telephone services are combined with data services where the data service is an electronic mail service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables

Definitions

  • the present invention relates generally to Internet telephony, and more particularly, to a method and system for initiating enhanced Internet voice calls from a computer.
  • the button or URL acts as a macro to launch a mail program, installed
  • the Web also has typing chat services, where a computer user clicks a button and joms a group of people who are typing messages back and forth.
  • Some conventional voice systems such as the telephone system, include some features that enable the parries being called to control the calls they receive.
  • One example of such a feature is the call-blocking feature in some telephone systems.
  • the calls may need to be divided amongst the representatives in a pseudo-random order, for example, to facilitate an even distribution of calls. Alternately, some situations may demand a ce ⁇ ain order in which the various
  • destination address to be directed to a bank of receiving people and devices, or permitting the party being called to dynamically change the destination to which a pointer (such as a web- button or a URL link) points.
  • a pointer such as a web- button or a URL link
  • the present invention comprises a system and method for initiating an enhanced voice call using a computer.
  • the present invention has the advantage of providing for flexibility in the initiation of a voice call from a computer.
  • the present invention enables voice communication between a user computer 101 and a variety of destination devices via a network service such as a wide area network (for example the Internet) or a local area network (for example an Intranet).
  • a network service such as a wide area network (for example the Internet) or a local area network (for example an Intranet).
  • the voice enabling button can be easily
  • hot-linked text or graphics can be embedded, such as within an e-mail message or
  • the destination device encompasses a wide variety of
  • a unique Multipurpose Internet Mail Extensions (MIME) file type is registered with the browser. This makes it possible to start an application and to pass it the data automatically when such a MIME data file is sent to the browser. Moreover, an intelligent web page can check for the existence of a MIME registration, and take different actions depending on whether or not it is found.
  • MIME Multipurpose Internet Mail Extensions
  • the present invention provides for a way in which the caller may be able to '"wake" an off-line
  • the parties of a call may determine how the call will be connected.
  • the party being called may determine how and
  • destination device status information e.g., O 00/52901
  • a company can thus publish a single voice enabled button or URL, and still be able to
  • Some conventional intelligent phone switches may
  • caller identification information can include data that cannot be obtained with standard voice connections, such as the user's name and the Web page the user might have been viewing at the time of the call.
  • Internet calls with privileges can be accomplished by means of routing preferences stored on an Enhancement Server 104 or destination device. These routing preferences can be updated at will by an authority with access to the Enhancement Server 104.
  • the party being called does not need to disclose its phone number to the callers, instead, the callers can place a call merely by using a web-button or a URL, which could dynamically point to different destinations as per the directions of the party being called
  • FIG. 1 is a block diagram of an embodiment of the present invention for initiating a
  • FIG. 2 is a graphical user interface
  • FIG. 3 is a graphical user interface containing a URL for initiating a computer-based voice call.
  • FIG. 4 is a sample caller matrix.
  • FIG. 5 is a flowchart depicting ordered routing of a call in accordance with an embodiment of the present invention.
  • FIG. 6 is a block diagram depicting pseudo-random generating of calls in accordance with an embodiment of the present invention.
  • Fig. 7 is a block diagram depicting calls being routed based on prioritization groups in accordance with an embodiment of the present invention.
  • FIG. 8 is a flowchan illustrating a method for initiating a computer based voice call via a web button.
  • FIG. 9 shows a flow diagram illustrating a method for initiating a computer based voice call via a URL.
  • the present invention includes a system and a method for an enhanced voice connection
  • Figure I shows one embodiment of the present invention.
  • Figure 1 includes a user computer system 101, a network service 105, an Enhancement Server 104, a routing preferences database 105, a destination devic 106, a destination gateway provider and gateway 120, a telephone device 122, and links 107 and 108.
  • the user computer system 101 is equipped with a communications application 102, and a web browser system 103.
  • the user computer system 101 uses the communications application 102 to initiate a voice call to the destination device 106 or to the telephone device 122, via the network services connection 107.
  • An Enhancement Server 104 is in communication via the Internet 105 with the user computer system 101 as well as the destination device 106 and the telephone device 122.
  • the Enhancement Server 104 also has access to a routing preferences database 105. in an alternate embodiment, the routing preferences database 105 may be stored on the destination device 106.
  • the user computer system 101 is a conventional computer system, that may include a computer, a storage device, a network services connection, and a conventional input/output
  • the computer also includes conventional operating system, and input/output O 00/52901
  • the network service connection includes those hardware and software components that allow for connecting to a conventional network service.
  • the network service connection may include a connection to a telecommunications line
  • DSL digital subscriber line
  • Tl T3 communication line
  • the computer could be a convention personal computer, or a workstation.
  • the computer, the storage device, and the network services connection may be available from, for example, IBM Corporation (Armonk, NY), Sun Microsystems, Inc. (Palo Alto, CA), Hewlett-Packard, Inc. (Palo Alto, CA), or Compaq Computer Corporation (Houston, TX).
  • the communications application 102 is a software application that the user installs on the user computer system 101.
  • the communications application 102 communicates with the Enhancement Server 104, and sends the call request after decoding the desired destination and any other specified options.
  • the communications application 102 receives destination information such as the callee's encrypted phone number through, in one embodiment, MIME type file streamed from the Enhancement Server 104.
  • the communications application 102 decodes this information and sends the call request to the destination device 106.
  • the communications application 102 could be a stand-alone application program.
  • the communications application 102 could be a plug-in to the web-browsing functionality. In yet another embodiment, it could be a downloadable Java applet.
  • the communications application 102 has a unique MIME type associated with it.
  • This MIME type is registered with the web browser system 103 on the user computer system 1 1.
  • the MIME type is instrumental in checking O 00/52901
  • the web browser system 103 is configured to provide ihe user computer system 101 with access to resources accessible through the network service 105.
  • the network service 105 is a network configuration, for example, an Internet or Intranet or a local or proprietary network.
  • the web browser system 103 could be implemented as a separate application such as, for example, Internet ExplorerTM by Microsoft Corporation or Netscape NavigatorTM by America Online, Inc. Alternately, it is noted that the web browser system 103 may be embedded in some other application on the user computer system 101.
  • the Enhancement Server 104 can be any conventional server.
  • the Enhancement Server 1 4 serves as a gatekeeper for the user computer system 101 A gatekeeper authenticates a user when he goes online and stores his online information. It also provides the user's online location
  • the Enhancement Server 104 sends a web page that contains a voice enabling script 109 to the web browser system 103 on the user computer system
  • the voice enabling script 109 is an embedded function on the web page that the
  • Enhancement Server 104 returns. When a user uses the user computer system 101 to initiate a
  • the voice-enabling script 109 can be
  • the voice-enabling switch activated in one of several ways.
  • the voice-enabling switch is activated in one of several ways.
  • the voice-enabling switch is activated in one of several ways.
  • the voice-enabling switch is activated in one of several ways.
  • script 109 may be activated via a voice-enabling button 201 displayed on a web page as shown in
  • the voice-enabling script may be activated automatically upon loading a web page.
  • the voice enabling script 109 can be activated using web links (either text or graphics) or as a URL link 301 as shown in Figure 3.
  • Such a link could be embedded in a web page just like a web-button.
  • such a link could also be embedded in a directory listing of users, in an email message, in a help file, or in any other application supporting web addresses.
  • Link 107 connects the user computer system 101 to network service 105, and link 108 connects the network service 1 5 to the destination device 106.
  • Links 107 and 108 include both
  • the network service connection 107 could include a modem or a digital
  • DSL subscriber line
  • ISP Internet Service Provider
  • the routing preferences database 1 5 contains the preferences of the party being called (the "callee"), as to how, when and where the callee's calls should be routed.
  • the routing preferences database 105 resides on the Enhancement Server O 00/52901
  • routing preferences database 105 resides on the destination device 106.
  • the routing preferences database 105 may be updateable by the callee, or by any other
  • the routing preference database 105 may be updated through an administrative web page with a password.
  • the modification may take place through an email responsive system.
  • it may be possible to update the routing preference database 105 by calling an administrative operator.
  • the preferences contained in the routing preference database 105 can depend on several factors such as the identity of the caller, the time of day or week, destination device status information, and or other variables.
  • the routing preferences are accessible to the Enhancement Server 104, which in m is in communication with both the user computer system 101 and the destination device 106.
  • the routing preferences database 105 can be used in conjunction with a functionality which makes it possible to ' ⁇ ake" an off-line destination computer.
  • the destination computer can be "woken up" by matching the callee's destination number with its computer address, and initiating a network connection to the callee's destination computer. Thus, even if the callee is not online, it may still
  • routing preference database 105 In another embodiment, it is possible to use the routing
  • call privileges allow the party being called to have the freedom to openly publish contact infonnation, while still being able to direct callers through prefened methods of contact.
  • the routing preferences contained in the routing preferences database 105 may include call actions and call privileges.
  • Call actions permit the callee to select how she should be contacted when a caller attempts to make a call.
  • the error message may be displayed, for example, when the callee does not have a web page
  • the "no call" action specifies that the callee does not wish to be contacted at all. If a caller tries to make a call when such an option is in place, he will merely be informed by the web page that the callee does not wish to be contacted at that time, A callee could exercise such an option at
  • voice calls are disabled and voice mail is automatically invoked. The caller is accordingly prompted to start recording his message.
  • the "voice mail with email notification" action is one
  • the callee can merely click on the email message link (web button URL) and be directed to an HTML page which allows him to playback his voice mail message.
  • the "email" action indicates that the caller may only send the callee an email message.
  • the present invention is not limited to the call actions listed here, but may include any number of available call actions.
  • the callee can also set call pnvileges. These privileges may depend on, for instance, the time of day, the day of the week or the date, and caller specific information. Multiple number filtering privileges may also be set.
  • "Time of the Day” restrictions allow for the types of call actions to be restricted based on the time of day at which the call is placed. Since the callee is setting up the preferences, if the caller and callee are in different time zones the calls are restricted based on the callee's local time zone.
  • the "Day of the Week” or “Date” restrictions allow a callee to restrict call actions based on the day of the week or the date.
  • the privileges may also be restricted based on caller specific information. This caller specific information can include restrictions based on caller identification.
  • information can include data that cannot be obtained with standard voice connections, such as the
  • Privileges may also be set based on multiple number filtering. This allows a callee to have more than one destination number. Having multiple numbers allows the callee to configure each number differently. The callee can thus implement varying degrees of call actions for each number. For example, the callee can publish one destination number for which all calls are directed to voice mail, while still having another number that can be accessed by close associates of the callee in order to put through a voice call.
  • these different privileges can be used in conjunction with each other as well as with the different types of call actions.
  • a callee could set up a preference pattern such as allowing all voice calls from 9am to 6 ⁇ m on weekdays, except for Wednesday afternoons, when voice messages with email notifications are permitted.
  • the preference pattern could be even more complex, such as receiving only emails from most callers on holidays such as Thanksgiving and Christmas, but always permitting voice calls from certain chosen callers.
  • call patterns can be determined based on a Caller Matrix.
  • the Caller Matrix is a matrix of actions which allows callees to specify the times and days in which to allow certain call actions.
  • the Caller Matrix is a matrix of actions which allows callees to specify the times and days in which to allow certain call actions.
  • the time is specified in half-hour segments
  • the caller matrix is a 48 * 7 matrix.
  • Figure 4 illustrates one example of a caller matrix. O 00/52901
  • the destination device 106 can receive a voice call initiated by the user computer system 101. It is noted that the destination device 106 can be one of
  • device 106 includes a personal computer system similar to the user computer system 101,
  • the destination device 106 may be a voice mail account or an e- ail account.
  • the destination device 106 may be a voice conference facility. Each destination device in the voice conference facility can participate in the voice call.
  • the destination gateway provider and gateway 120 serves as an intermediary for placing a voice call from a user computer system 101 to a telephone device 122.
  • a gateway 120 is typically a computer system or network that provides for communication to PSTN telephones 122.
  • MCI and Sprint are examples of gateway provider companies.
  • a user computer system 101 can initiate voice calls to a telephone device 122.
  • telephone device 122 may be comprised of a phone bank (that is a collection of telephones).
  • a voice call may be routed to any one of these phones.
  • a single destination number can be shared amongst a bank of receiving people or devices by routing calls amongst them.
  • calls can be channeled to the people sharing a destination number in an orderly sequence. Once an incoming call is detected 510, the system must determine which receiver to O 00/52901
  • the system will check 520 whether receiver one is available. If receiver one is available, the system will route 530 the
  • receiver one If receiver one is not available, then the system will check 540 to
  • receiver two is available. If receiver two is available, the system will route 550 the
  • the system will check 560 whether receiver three is available. If receiver three is available, then the system will route 570 the cajl to receiver three. If no receivers are available, the system may return 580 a message to the caller stating that the call cannot be received at the present time as all callees are busy.
  • Such an ordering of calls may be appropriate when, f r instance, person one (corresponding to receiver one) is better able to service the needs of a particular caller than person two (corresponding to receiver two), who in turn is more suitable than person three (conesponding to receiver three).
  • the call should then preferentially be directed to person one. However, if person one is unavailable, the call may be directed to person two, and further to person three if person two is unavailable, and so on.
  • Figure 6 represents another embodiment of the present invention, in which calls may be channeled to the people sharing a destination number in a pseudo-random sequence.
  • a pseudorandom sequence may be generated in any manner known to one skilled in the an.
  • Call 1 610, call 2 630, and call 3660 may be received by the system, and input into the pseudo-random sequence generator 640.
  • the pseudo-random sequence generator 640 determines which receiver
  • call 1 610 is routed to receiver 3670, call 2630 is
  • call 3 660 is routed to receiver 2650.
  • Such a pseudo-random ordering of calls may, for instance, be appropriate to facilitate an even distribution of the load O 00/52901
  • a bank of customer representatives may be able to use such a feature to distribute the calls of the customers evenly amongst them.
  • Figure 7 depicts yet another embodiment of the present invention. As shown in Figure 7,
  • the receivers can be prioritized into groups to receive calls. Once an incoming call is detected 710, the system must verify 720 whether there is an unoccupied destination available in the primary group. If there is an unoccupied destination available in the primary group, then the incoming call must be routed 730 to such a destination in the primary group If there is no unoccupied destination available in the primary group, then the incoming call can be routed 740 to an available receiver in a secondary group of destinations. Such a routing scheme may be appropriate, for instance, in allowing secondary coverage of peak load. If there were, for example, two groups of service personnel - a primary and a secondary - it may be desirable to have the calls distributed randomly amongst the primary group during normal operations. At this point, the secondary group would not be receiving any calls at all. However, if the call load
  • a service-oriented company may
  • Figure 8 depicts a flowchart illustrating one embodiments of the present invention.
  • Figure 8 illustrates a method for initiating a voice call using a computer via a voice enabling button.
  • a system in accordance with the present invention receives 801 a request for a O 00/52901
  • the Enhancement Server 104 responds by returning 802 to the user computer 101, a web page containing a voice-enabling script.
  • enabling script is a script which enables a user to use a web page to place a voice call.
  • script may underlie either a voice enabling button or a URL.
  • voice-enabling button or a URL.
  • This voice-enabling sc ⁇ pt checks 803 the web browser to see if the communications application 102's MIME type is registered. If the communications application 102 is not installed, the Enhancement Server 104 returns 805 a new page to the user computer 101. This new page contains a button which activates a different voice-enabling script that allows the user to download and install the communications which, when clicked, activates a voice-enabling script that initiates a request for a connection to the destination.
  • the Enhancement Server 104 sends 804 to the user computer 101, a web page containing a request button for a connection to the destination.
  • this communication request along with destination information, is sent 806 to the Enhancement Server 104.
  • the Enhancement Server 104 responds by sending 807 a MIME data transmission, which includes the destination information and any option parameters (for example, routing preferences) that need to be passed to the communications application 102.
  • a MIME data transmission which includes the destination information and any option parameters (for example, routing preferences) that need to be passed to the communications application 102.
  • this MIME transmission may be encrypted. In another embodiment, encrypting the MIME transmission is optional.
  • a sample encryption routine is O 00/52901
  • the web browser upon receiving the MIME transmission, will pass 808 it to the MIME transmission
  • the communications application 102 then decodes 809 the information (as illustrated by a sample decryption routine in Appendix D), if necessary, and begins the request for a voice connection.
  • the request for voice connection made to the Enhancement Server 104 or any other designated "gatekeeper," will contain the destination as well as the callers ID information (which the communications application 102 contains in its internal data).
  • a gatekeeper authenticates the user when he goes online and stores his online information. It provides the user's online location when another user tries to contact him.
  • the Enhancement Server 104 now returns 810 information regarding permitted cornmunications based on the callee's routing preferences.
  • the communications application 102 initiates 811 the call.
  • the call may be initiated based on a method that the communications application 102 chooses.
  • the user may choose the method by which the call is initiated.
  • Figure 9 depicts a flowchart depicting another embodiment of the present invention. Specifically, figure 9 illustrates a method for initiating a voice call using a computer via a URL.
  • every registered voice destination has a unique URL assigned to it.
  • the invention receives 901 a selection of an embedded web address URL.
  • the user types the URL directly into Web browser.
  • the system returns 902 the
  • the Enhancement Server 104 returns a new page to the user computer 101. This new page contains a button which activates a different voice-enabling script that allows the user to download and install the communications application 102.
  • the Enhancement Server 104 returns 905 a web page containing a button which, when clicked, activates a voice-enabling script that initiates a request for a connection to the destination. The user then makes a communication request.
  • the Enhancement Server 104 responds by sending 908 a MIME data transmission to
  • This transmission includes the destination infonnation and any option parameters (for example, routing preferences) that need to be passed to the communications
  • this MIME transmission may be
  • encryption offers the advantage that the destination information and other sensitive data enjoys privacy protection and is not exposed to the caller.
  • the web browser upon receiving the MIME transmission, will pass 909 it to the MIME transmission
  • the communications application 102 Upon receiving the MIME data, the communications application 102 decodes 910 the information, if necessary, and begins the request for a voice connection.
  • the request for voice connection made to the Enhancement Server 104 or any other designated gatekeeper, will contain the destination as well as the callers ID information (which the communications application 102 contains in its internal data).
  • the Enhancement Server 104 returns 911 information regarding permitted communications based on the callee's routing preferences.
  • the communications application 102 initiates 811 the call. In one embodiment, the call may be initiated based on a method that the communications application 102 chooses. In an alternate embodiment, the user may choose the method by which the call is initiated.
  • Listing 5 lmage.Php3 include("encrypt.inc");
  • $decrypted_ph ⁇ ne decrypt($pho ⁇ e); Get user status using LDAP search 7 server • / ation 7
  • $phoneNum2 str_repiace("&quote; , ⁇ "V", $ ⁇ honeNum2);
  • $f ⁇ rst_val ( ( 5high4bit_val > 9 ) ? ( $high4bit /al + $ascii_val_A - 10 ) ; ( $high4bit /al * $asc ⁇ i_val_Q ) );
  • $ascii_value ⁇ * ⁇ ( ( $$econd_char_ascii > $asc ⁇ _val_A ) ? ( ( $second_char_ascii & Oxdf ) - $asc ⁇ i_val_A + 10 ) : ( $second_char_ascii - $asci ⁇ _val_ ⁇ ) ),

Abstract

L'invention concerne un système et un procédé pour lancer un appel vocal par ordinateur, comportant un ordinateur d'usager équipé d'une application de télécommunications installée, reliée à un serveur d'amélioration et capable d'établir une connexion vocale entre l'ordinateur d'usager et un dispositif destinataire. Un usager active un bouton de fonction vocale sur une page web, utilise un URL, ou demande une page web contenant un script activant une fonction vocale. Le script activant une fonction vocale envoie une demande de connexion au serveur d'amélioration, qui retourne une transmission de données MIME à l'ordinateur d'usager. L'ordinateur d'usager fait passer un ordre de connexion à l'application de communication, qui décode les données et lance un appel. Le serveur d'amélioration reçoit le lancement d'appel et vérifie des préférences d'acheminement prédéterminées afin de définir une destination appropriée. Après mise en correspondance des préférences d'acheminement avec des informations d'identification d'usager et/ou d'autres variables, le serveur d'amélioration est autorisé à établir une connexion vocale entre l'ordinateur d'usager et un dispositif destinataire.
PCT/SG2000/000031 1999-03-03 2000-03-02 Procede et systeme de connexion vocale amelioree par bouton et url internet WO2000052901A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU33415/00A AU3341500A (en) 1999-03-03 2000-03-02 Method and system for enhanced internet url and button voice connection

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US12250999P 1999-03-03 1999-03-03
US60/122,509 1999-03-03
US51634400A 2000-03-01 2000-03-01
US09/516,344 2000-03-01

Publications (1)

Publication Number Publication Date
WO2000052901A1 true WO2000052901A1 (fr) 2000-09-08

Family

ID=26820599

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/SG2000/000031 WO2000052901A1 (fr) 1999-03-03 2000-03-02 Procede et systeme de connexion vocale amelioree par bouton et url internet

Country Status (2)

Country Link
AU (1) AU3341500A (fr)
WO (1) WO2000052901A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7522578B2 (en) 2000-02-17 2009-04-21 Sap Ag Packet network telecommunication system

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0818908A2 (fr) * 1996-06-14 1998-01-14 International Business Machines Corporation Connexion d'appareils de communication synchrone à un système réseau tel que Internet
EP0829996A2 (fr) * 1996-08-23 1998-03-18 AT&T Corp. Corrélation d'information entre Internet et centre d'appel
WO1998020667A2 (fr) * 1996-11-01 1998-05-14 Teloquent Communications Corporation Acces elargi pour systeme de repartition d'appels automatique
EP0843454A2 (fr) * 1996-11-14 1998-05-20 Lucent Technologies Inc. Etablissement d'appels Internet vers un centre d'appel téléphonique

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0818908A2 (fr) * 1996-06-14 1998-01-14 International Business Machines Corporation Connexion d'appareils de communication synchrone à un système réseau tel que Internet
EP0829996A2 (fr) * 1996-08-23 1998-03-18 AT&T Corp. Corrélation d'information entre Internet et centre d'appel
WO1998020667A2 (fr) * 1996-11-01 1998-05-14 Teloquent Communications Corporation Acces elargi pour systeme de repartition d'appels automatique
EP0843454A2 (fr) * 1996-11-14 1998-05-20 Lucent Technologies Inc. Etablissement d'appels Internet vers un centre d'appel téléphonique

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
BROCKBANK R ET AL: "COMPUTER TELEPHONY INTEGRATION AND JAVA", BRITISH TELECOMMUNICATIONS ENGINEERING,GB,BRITISH TELECOMMUNICATIONS ENGINEERING. LONDON, vol. 17, no. 1, 1 April 1998 (1998-04-01), pages 10 - 17, XP000765544, ISSN: 0262-401X *

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7522578B2 (en) 2000-02-17 2009-04-21 Sap Ag Packet network telecommunication system
US7664025B2 (en) 2000-02-17 2010-02-16 Sap Ag Packet network telecommunication system
US7855965B2 (en) 2000-02-17 2010-12-21 Sap Ag Packet network telecommunication system

Also Published As

Publication number Publication date
AU3341500A (en) 2000-09-21

Similar Documents

Publication Publication Date Title
EP1169834B1 (fr) Systeme pour gerer l'utilisation d'un canal de communication
US6163536A (en) Communication system including a client controlled gateway for concurrent voice/data messaging with a data server
US6343119B1 (en) Access to extended telephone services via the internet
US6463145B1 (en) Computer-implemented call forwarding options and methods therefor in a unified messaging system
US20040015588A1 (en) Communications environment having multiple web sites
EP0957621B1 (fr) Messagerie électronique d'ordinateur à support téléphonique
US20030152207A1 (en) Telecommunications and cellular telephone homepage call screening control center
US20040019629A1 (en) Communications environment
EP1838076A1 (fr) Système, procédé et serveur de téléphonie informatique
WO2000052901A1 (fr) Procede et systeme de connexion vocale amelioree par bouton et url internet
US20040015546A1 (en) Communications environment having communications between portals
WO2000052902A1 (fr) Systeme d'adressage vocal internet universel
US20040015563A1 (en) Communications environment having web sites on a portal
US20040015541A1 (en) Communications environment having a portal
US20040013132A1 (en) Multiprotocol communications environment
US20040013258A1 (en) Communications environment having a connection device
EP1504584B1 (fr) Environnement de communications associant plusieurs sites web
WO2003094471A2 (fr) Environnement de communication possedant des sites web dans un portail
WO2003094466A2 (fr) Environnement de communication avec portail
WO2003094427A2 (fr) Environnement de communications multiprotocole
EP1502408A2 (fr) Environnement de communications a dispositif de connexion
WO2003094469A2 (fr) Environnement de communication
EP1504581A2 (fr) Environnement de communication assurant des communications entres des portails
AU2005201431A1 (en) System controlling use of communication channel

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A1

Designated state(s): AE AL AM AT AU AZ BA BB BG BR BY CA CH CN CR CU CZ DE DK DM EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A1

Designated state(s): GH GM KE LS MW SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG

DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
121 Ep: the epo has been informed by wipo that ep was designated in this application
REG Reference to national code

Ref country code: DE

Ref legal event code: 8642

122 Ep: pct application non-entry in european phase