WO2000034910A8 - Customer relationship management system and method - Google Patents

Customer relationship management system and method

Info

Publication number
WO2000034910A8
WO2000034910A8 PCT/US1999/029247 US9929247W WO0034910A8 WO 2000034910 A8 WO2000034910 A8 WO 2000034910A8 US 9929247 W US9929247 W US 9929247W WO 0034910 A8 WO0034910 A8 WO 0034910A8
Authority
WO
WIPO (PCT)
Prior art keywords
management system
relationship management
customer relationship
customer
relationship
Prior art date
Application number
PCT/US1999/029247
Other languages
French (fr)
Other versions
WO2000034910A2 (en
Inventor
Evangelos Simoudis
Prakash Mayank
Original Assignee
Customer Analytics Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Customer Analytics Inc filed Critical Customer Analytics Inc
Priority to AU21716/00A priority Critical patent/AU2171600A/en
Publication of WO2000034910A2 publication Critical patent/WO2000034910A2/en
Publication of WO2000034910A8 publication Critical patent/WO2000034910A8/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
PCT/US1999/029247 1998-12-11 1999-12-09 Customer relationship management system and method WO2000034910A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU21716/00A AU2171600A (en) 1998-12-11 1999-12-09 Customer relationship management system and method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US21029698A 1998-12-11 1998-12-11
US09/210,296 1998-12-11

Publications (2)

Publication Number Publication Date
WO2000034910A2 WO2000034910A2 (en) 2000-06-15
WO2000034910A8 true WO2000034910A8 (en) 2002-08-29

Family

ID=22782347

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/029247 WO2000034910A2 (en) 1998-12-11 1999-12-09 Customer relationship management system and method

Country Status (2)

Country Link
AU (1) AU2171600A (en)
WO (1) WO2000034910A2 (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7853488B1 (en) 1998-03-11 2010-12-14 West Corporation Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction
US9589475B2 (en) 2001-08-08 2017-03-07 Geoffrey S. Lycas Method and apparatus for personal awareness and growth

Families Citing this family (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6601034B1 (en) 1998-03-05 2003-07-29 American Management Systems, Inc. Decision management system which is cross-function, cross-industry and cross-platform
US8364578B1 (en) 1998-03-05 2013-01-29 Cgi Technologies And Solutions Inc. Simultaneous customer/account strategy execution in a decision management system
US6609120B1 (en) 1998-03-05 2003-08-19 American Management Systems, Inc. Decision management system which automatically searches for strategy components in a strategy
US6546545B1 (en) 1998-03-05 2003-04-08 American Management Systems, Inc. Versioning in a rules based decision management system
US7386485B1 (en) 2004-06-25 2008-06-10 West Corporation Method and system for providing offers in real time to prospective customers
US6708155B1 (en) 1999-07-07 2004-03-16 American Management Systems, Inc. Decision management system with automated strategy optimization
US7130853B2 (en) * 2000-06-06 2006-10-31 Fair Isaac Corporation Datamart including routines for extraction, accessing, analyzing, transformation of data into standardized format modeled on star schema
FR2819325A1 (en) * 2001-01-09 2002-07-12 France Telecom System for supporting commercial actions such as establishing list of prospective customers has device that may establish list of prospective customers as function at least of trading results information
US8306908B1 (en) 2002-12-31 2012-11-06 West Corporation Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce
US7769626B2 (en) 2003-08-25 2010-08-03 Tom Reynolds Determining strategies for increasing loyalty of a population to an entity
US7178720B1 (en) 2004-09-30 2007-02-20 West Corporation Methods, computer-readable media, and computer program product for intelligent selection of items encoded onto portable machine-playable entertainment media
US7917383B2 (en) 2005-11-11 2011-03-29 Accenture Global Services Limited Method and system for boosting the average revenue per user of products or services
US8762193B2 (en) 2005-11-11 2014-06-24 Accenture Global Services Limited Identifying target customers for campaigns to increase average revenue per user
US8428997B2 (en) 2005-11-21 2013-04-23 Accenture Global Services Limited Customer profitability and value analysis system
US8417560B2 (en) 2008-04-18 2013-04-09 Steven Woods Systems, methods, and apparatus for analyzing the influence of marketing assets
US8473327B2 (en) 2008-10-21 2013-06-25 International Business Machines Corporation Target marketing method and system
US8041619B1 (en) * 2008-10-24 2011-10-18 Bank Of America Corporation Hybrid model for new account acquisition
US9355376B2 (en) 2012-05-11 2016-05-31 Qvidian, Inc. Rules library for sales playbooks
WO2016013972A1 (en) * 2014-07-23 2016-01-28 Communikate Digital Channel Group Pte Ltd Computer-implemented method of and system for running a marketing campaign

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7853488B1 (en) 1998-03-11 2010-12-14 West Corporation Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction
US9589475B2 (en) 2001-08-08 2017-03-07 Geoffrey S. Lycas Method and apparatus for personal awareness and growth

Also Published As

Publication number Publication date
AU2171600A (en) 2000-06-26
WO2000034910A2 (en) 2000-06-15

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