WO2000022548A9 - Method and system for electronic commerce facilitated by a trusted intermediary - Google Patents
Method and system for electronic commerce facilitated by a trusted intermediaryInfo
- Publication number
- WO2000022548A9 WO2000022548A9 PCT/US1999/024111 US9924111W WO0022548A9 WO 2000022548 A9 WO2000022548 A9 WO 2000022548A9 US 9924111 W US9924111 W US 9924111W WO 0022548 A9 WO0022548 A9 WO 0022548A9
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- seller
- buyer
- lead
- sellers
- computer
- Prior art date
Links
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/04—Payment circuits
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/12—Payment architectures specially adapted for electronic shopping systems
Definitions
- This invention relates to the area of electronic commerce. Specifically, the present invention is a method and system for a trusted intermediary in facilitating electronic commercial transactions between sellers and buyers.
- U. S. Patent No. 5,715,314 describes a network-based sales system including at least one buyer computer for operation by a user desiring to buy a product, at least one merchant computer, and at least one payment computer, all interconnected by a computer network.
- the buyer computer is programmed to receive a user request for purchasing a product, and to cause a payment message to be sent to the payment computer and an access message to be sent to the merchant computer.
- the payment message comprises a product identifier and an access message authenticator based on a cryptographic key.
- the merchant computer is programmed to receive the access message, to ensure that the access message authenticator was created using the cryptographic key, and to cause the product to be sent to the user who purchased the product.
- U. S. Patent No. 5,699,528 describes a bill delivery and payment system, wherein users are able to access a server computer on a communications network to obtain bill information and pay bills. Using a personal computer, a user can access a web site provided by the server computer to view the bill information and instruct the server computer to receive the details of the bill payment.
- U. S. Patent No. 5,758,328 describes a computerized quotation system and method, wherein network buyers purchase standardized products by requesting quotations from network sellers.
- a quotation is a message sent from a seller to a buyer wherein the seller includes the quantity, price, delivery method and other information pertaining to a product.
- the network buyers transmit requests for quotations for standardized products to a central office computer, which uses a filter device to select appropriate network members to receive the requests for quotation based on filter conditions defined by the buyer in its request for quotation.
- the filter conditions may include those defined by vendors or by the central office.
- the patent specifies that the goods and services sold must be standardized. In contrast to quotation services, there exist referral services that forward contact information from one party in a commercial transaction to another. Autobytel. com and Carpoint.
- msn. com are examples of referral services that allow buyers to purchase cars using the Internet. After a buyer fills out an electronic specification sheet on the referral service's web page, the referral service forwards the sheet to a nearest registered dealer, who then telephones the buyer within 24 to 48 hours with a price for the car.
- a primary weakness of this system is that the identity of the buyer is delivered to the car dealer, thereby resulting in a loss of privacy for the buyer. Additionally, once the buyer contact information is delivered to the car dealer, all contacts between the dealer and the buyer are made via a telephone and not the Internet. All too often, this results in an unwanted and annoying dinnertime telephone call from the car dealer.
- a buyer is introduced to e-commerce by an affiliate such as a web portal company — for example, Microsoft Network (MSN).
- a web portal company for example, Microsoft Network (MSN).
- MSN Microsoft Network
- a different affiliate or a web portal company for example, Yahoo!
- Yahoo! may introduce sellers to e-commerce through its own portals.
- portal companies There could be other companies or entities than portal companies that introduce or participate in commercial transactions over the Internet. These entities consider their customer lists — which lists comprise contact information of the buyers and sellers — to be proprietary and do not wish to share such information with other portal companies. There is therefore a need for an intermediary that is trusted by the portal companies to coordinate the activities of buyers and sellers.
- a blind intermediary is unaware of the details of the transactions between buyers and/or sellers introduced to commerce by the portal companies.
- the present invention addresses many of the problems with the electronic commerce methods in place today. It ensures complete privacy and anonymity for buyers and sellers, if they choose to remain anonymous. A seller or a buyer specifies what information is transmitted to the other party. Contact information is withheld from a party unless the other party explicitly authorizes its release.
- An "expiration time" feature embodied in the present invention enables a buyer to effectively set an expiration time for replies from sellers. Alternatively, buyers may wish to keep a request open for an indefinite period of time.
- the present invention also features a unique method of limiting seller responses to buyer requests.
- e-mail notifications are sent to sellers.
- only the first few sellers are allowed to reply to the buyer's request.
- a seller upon receiving an e-mail notice, a seller must reserve an electronic permit that guarantees delivery of the seller's reply to the buyer. Only a few predetermined number of permits are granted. However, this feature creates a new problem. Because the number of responses that a buyer may receive can be limited, there is a danger that one seller may reserve all available permits, depriving the buyer of a possibility of an acceptable response.
- the present invention uses a unique and novel reply-time feature whereby the permits expire in a predetermined time period allowing new permits to be issued as replacements for the expired permits.
- Sellers with expired permits are not allowed to send replies to the buyer. They must reserve an unexpired permit in order to reach the buyer.
- a preferred embodiment of the method of the present invention is as follows:
- the method includes the step of opening an account for at least one of the plurality of sellers.
- the method further includes displaying at least one image on a buyer computer and receiving a request for a product from said buyer computer.
- the method further includes creating lead information from said request; matching sellers based on the buyer's request; and notifying the sellers of lead availability.
- the method further includes receiving an authorization to purchase a lead from each of a limited number of said sellers and charging a referral fee to the accounts of each such seller.
- the method further includes transmitting the lead information to sellers; receiving replies to the buyer's request from the sellers who purchased the lead; and transmitting the replies to the buyer computer.
- the method includes the step of opening an account for at least one of the plurality of sellers; receiving a request for a product from a buyer computer; creating lead information from said request; matching sellers to the lead based on the buyer's request; and notifying the sellers of lead availability.
- the method further includes one or more sellers replying to the buyer's request and the buyer indicating a desire to contact one or more sellers based on the replies.
- the method further includes charging a referral fee to the accounts of each seller the buyer indicates he would like to contact.
- the method further includes providing to the buyer computer the seller contact information.
- the method may also include providing to the seller computer the buyer contact information.
- the method includes the step of opening an account for at least one of the plurality of sellers; receiving a request for a product from a buyer computer; creating lead information from said request; matching sellers to the lead based on the buyer's request; and notifying the sellers of lead availability.
- the method further includes one or more sellers replying to the buyer's request, wherein the replies include at least some of the seller's contact information, and the buyer indicating a desire to further pursue one or more of the seller's replies.
- the method further includes charging a referral fee to a seller's account if the buyer indicates a desire to further pursue the reply.
- the invention presents a method for electronic commerce among a plurality of buyers, a plurality of sellers and a plurality of affiliates.
- An affiliate is an independent agent/entity that signs up sellers with the service.
- the affiliate may advertise its products independently on the affiliate's own web pages and provide links from these affiliate web pages to the server computer web pages. If an affiliate does not have its own Internet address and web pages, the invented method allows the affiliate to create web pages on the server computer.
- This process of an affiliate signing up sellers and optionally creating web pages on the server computer constitutes affiliate enrollment.
- the server computer assigns and stores a unique identifier to the affiliate and each one of the sellers signed up by the affiliate.
- affiliate web pages There could also be affiliates to signup or introduce only buyers or only sellers or a combination of both buyers and sellers.
- an affiliate may display on the web pages product categories that are offered by the invented service.
- a notification is sent via e-mail to all sellers enrolled with the service, including the sellers enrolled by the affiliate.
- an e-mail notification is sent to all sellers matched by the invented method, whether or not they are enrolled by the affiliate.
- a portion of the referral fee collected by the invented method (called a "commission amount") is credited to the affiliate.
- a commission amount is credited to the affiliate.
- FIG. 1 illustrates a communications network with a server computer connected to a buyer computer, a seller computer and a plurality of affiliate computers;
- FIG. 2 is a flow chart of the various steps involved in the method according to a preferred embodiment of the present invention
- FIG. 3 is a sample web page form used by a buyer to enter buyer information
- FIG. 4 is a sample web page form used by a buyer to purchase premium cigars
- FIG. 5 is a sample electronic mail notification message sent to sellers.
- the hyper links embedded in the mail message are underlined;
- FIGS. 6a-6b are sample web pages containing lead information with contact information suppressed until the lead is purchased. Shown in FIG. 6a is the time remaining before the lead expires. Shown in FIG. 6b is the reply time for the seller after purchase of the lead;
- FIG. 7 is a sample web page form displayed to the seller in which a seller enters a reply to the buyer
- FIG. 8 is a sample web page that displays the reply sent to the buyer as well as the full buyer contact information
- FIG. 9 is a flow chart of the steps involved in the method of calculating the commission amount to be credited to an affiliate
- FIG. 10 is a flow chart of the various steps involved in the method according to a second embodiment of the present invention.
- FIG. 11 is a sample electronic mail notification message sent to sellers according to the second embodiment of the present invention.
- the hyper links embedded in the mail message are underlined;
- FIGS. 12a- 12b are sample web pages allowing a seller to gain access to a lead according to the second embodiment of the present invention. Shown in FIG. 12a is the time remaining before the lead expires. Shown in FIG. 12b is the reply time for the seller after gaining access to the lead;
- FIG. 13 is a sample web page form displayed to the seller in which a seller enters a reply to the buyer according to the second embodiment of the present invention
- FIG. 14 is a sample web-page that displays the reply sent to the buyer
- FIG. 15 is a flow chart of the various steps involved in the method according to a third embodiment of the present invention.
- FIG. 16 depicts an architecture of referral service provider's computers facilitating transactions between buyers and/or sellers introduced by affiliates such as Internet portal companies.
- FIG. 1 shows a schematic of the preferred embodiment of the invention where a server computer 108 operated by a Referral Service Provider ("RSP") facilitates buying and selling goods and services using client computers connected via a communications network such as the Internet 110.
- Illustrative client computers are a buyer computer 102, a seller computer 104, and an affiliate computer 106.
- the client computers are connected to the Internet via facilities provided by online companies like America Online or other Internet Service Providers ("ISP") like Erols, Inc.
- An example of a client computer is a personal computer (“PC").
- the buyer computer 102, the seller computer 104 and the affiliate computer 106 are PCs.
- a PC is a conventional personal computer that contains, among other things, a microprocessor; a memory for storing data; programs comprising standard on-line service software package including browser software for accessing information and services on the web and an electronic mail (e-mail) program for sending and receiving messages in an e- mail format; a modem for establishing a dial-up link to a computer managed by an ISP server 112 connected to the network; a display; a keyboard; and a mouse.
- a user of a PC dials an ISP server 112 via the modem connected to the PC.
- the ISP server 112 provides accounts to users on its computers, thereby enabling the users to receive and send E-mail, and to access the Internet ("web").
- a computer program called a browser like Netscape® NavigatorTM, is used to access Internet information and services from a PC.
- the web browser when instructed by a user to access an encoded program ("page") from a remote computer, locates, downloads and displays the information provided by the remote computer on the user's PC screen.
- the RSP server 100 functions as a web-hosting service and a web-page server.
- the RSP server 100 comprises communications capabilities which include affording web access to ISP server computers 112, sending and receiving messages in an e-mail format to the buyer computer 102, the seller computer 104, and the affiliate computer 106 over the Internet 110.
- the RSP server 100 allows individuals and businesses to create and make available web pages that can be accessed by PCs or other devices connected to the Internet.
- a business entity makes available information related to its products and services on such servers.
- URL Universal Resource Locator
- the browser deciphers the coded language contained in the URL address, accesses the web page that is pointed by the URL, and displays the web page on the PC.
- FIG. 2 is a flow chart depicting a typical implementation of the invention according to the preferred embodiment.
- the RSP server 100 sends a message in an e-mail format to a seller containing an invitation to join the referral service.
- the invitation message contains a unique identifier for the seller.
- the RSP server 100 displays an enrollment web page. This is completed by the seller and stored as a profile in the RSP server database 108.
- the seller uses a credit card or CyberCash® credits to create an account for payment for the referral services of the RSP server 100.
- a seller creates an account with no prepayment made but enters into a credit agreement with the RSP.
- the RSP server 100 receives the information over the Internet and updates the server profile in the RSP server database 108.
- the RSP server 100 displays the updated seller account information and profile on its web page in a form that can be modified by the seller.
- a seller may request the opening of a principal account and sub- accounts for different product categories. The sub-accounts allow different product categories to be sold under different identities while charging the referral fee to the principal account.
- the RSP server 100 stores the information entered by the seller in step 202 in a database 108 connected to the RSP server 100. The seller is then allowed to announce special deals offered to the buyers by entering the information on another server web page. In an alternative embodiment, a seller may visit the web site of the referral service without an invitation.
- a seller computer 104 selects the RSP server 100, it displays a seller enrollment web page on a web browser connected to the seller computer 104.
- an affiliate may enroll sellers.
- the RSP server 100 Upon selection by an affiliate computer 106, the RSP server 100 causes a web page to be displayed on the display connected to the affiliate computer 106, whereupon the affiliate creates an account to enroll sellers.
- the RSP server 100 creates a unique affiliate identifier to identify each affiliate, and stores the affiliate identifier as well as the sellers enrolled by the affiliate in the RSP server database 108.
- the affiliates are given space on the server to create their own web pages wherein they are allowed to add existing or new product categories.
- the RSP server 100 displays on the buyer computer 102 at least one page containing product categories.
- the web page contains a data input form to allow buyers to specify a detailed description of the product category of interest to them.
- This web page contains a plurality of fields of data that are required to be input by a buyer via a buyer computer 102 as well as some optional fields of data.
- the form contains the following text-input fields: Full Name 302: This field specifies the first name, middle initial and last name of the buyer wishing to purchase a product;
- Address and Phone number 306 This field comprises sub-fields, some of which are required. For example, in the preferred embodiment, the street and city sub-fields are optional while the state/province and the zip/postal code sub-fields are required. These fields specify the buyer's address. The telephone number sub-field and the "area code " sub-field are not required to be completed by the buyer.
- the buyer computer 102 also displays the form shown wherein the buyer can enter the details of the product category selected as well as buyer preferences.
- the buyer preferences include: price limit, if any; expiration time for bids, if any; the description of the buyer; and any privacy requirements.
- a buyer may also generate a request from an affiliate web page using the same forms.
- CGI Customer Interface
- the RSP server 100 extracts the information entered by the buyer on the web page forms of Figs. 3 and 4, allocates a unique identifier to the buyer, identifies the solicitation request with another unique transaction identifier, and stores both identifiers as well as the details of the correlation between the identifiers in the RSP server database 108.
- the CGI program also stores the data entered by the buyer. In case a buyer did not provide data for all required fields, the CGI program running on the RSP server displays an error message on the buyer computer whereupon the buyer is allowed to provide such required data.
- the CGI program running on the RSP server 100 creates lead information from the data provided by the buyer.
- An example of the lead information comprises the transaction identifier, the product description, and the deadline by which a seller must purchase lead information from the RSP server 100.
- the lead is stored in the RSP server database 108.
- a program running on the RSP server 100 executes an algorithm to match a lead with sellers whose profile is stored in the RSP database 108. This matching is done based on the product selection indicated by the buyer. Specifically, the program matches those sellers whose profile indicates a desire to receive referral information pertaining to the selected product. The CGI program then extracts at least one matching seller for the product and transmits a notification in an E-mail message format to said seller computer 104.
- the E-mail message contains a hyper link 500 to a web page located on the RSP server 100 whereby a seller can reply to the buyer.
- the hyper link also contains a key allowing the seller to access a secure web page.
- the RSP server 100 displays the secure web page on the seller computer 104, which contains a form that allows a seller to purchase the lead for a referral fee.
- a web page (shown in FIG. 6a) is displayed to the seller for purchase of the lead.
- the RSP server displays this web page to the seller indicating 0 the lead information available for purchase.
- the seller is able to select a push button 600 on the web page to proceed with the purchase of the lead.
- a confirmation web page is displayed on the seller computer 104.
- the confirmation web page indicates that a reply message to the buyer should be sent to the customer within a reply time period 610.
- the display also 5 includes a push button 612, which, if selected by the seller, causes the purchase of the lead by the seller.
- a reply form web page shown in FIG. 7 is displayed on the seller computer 104.
- a referral fee is debited from the seller's account in the RSP server database 108 when the seller selects button 612.
- the RSP server 100 displays the reply form web page to highlight a reply time 700 by which the seller must reply to the buyer. Additionally, this web page also contains a text area 702 for the seller to enter a response to the buyer. The seller may choose to enter any text message in the text area 702.
- reply time 700 is set to 2-24 hours. 25 Referring to step 224 of FIG. 2, if within reply time 700 no reply is received by the
- RSP server 100 from the seller who purchased the lead, RSP server 100 causes the reply time period to expire for the seller and makes it available to a next seller who wishes to purchase it.
- the RSP server 30 100 causes the buyer's full contact information web page to be displayed on the seller computer.
- RSP server 100 sends the seller's reply to the buyer computer 102. In this manner, a personalized reply to the buyer's request from the seller is generated and delivered to the buyer's E-mail address.
- RSP server 100 makes available 35 only a fixed number of leads that can be purchased by sellers. In the preferred embodiment,
- the number of sellers that can purchase leads is limited to five. In another embodiment, this number could be determined from the buyer preferences.
- RSP server 100 determines the most appropriate seller based on criteria such as the amount of the referral fee the seller offered to pay or how well the seller's response matches the buyer's requirements.
- RSP server 100 calculates any commission amount that might be due to an affiliate and credits the affiliate account that amount. Further details of this process are shown in FIG. 9 where the server tests a variety of conditions to determine which, if any, commissions should be paid. In particular, the server tests if the lead was purchased by or charged to a seller enrolled by an affiliate and, if so, determines that the commission amount is X (step 902) . Next, it tests if a buyer generated a lead from an affiliate web page and, if so. it determines the commission amount to be Y (step 904) . If both tests are satisfied then the commission amount is determined at step 906 to be Z (step 906) . If neither test is satisfied, then the commission amount is determined at step 908 to be W, which typically is zero.
- each step in the above-mentioned steps results in creation of one or more items of data to be stored in the RSP server database 108 for transaction tracking purposes and report generation purposes.
- the identifiers for the sellers and affiliates their names, addresses, telephone or other contact information, commission percentages, referral fee amounts and other relevant pieces of information are stored in the database.
- commission percentages commission percentages
- referral fee amounts commission percentages
- other relevant pieces of information are stored in the database.
- step 226 When the system creates a transaction identifier for a transaction, it is stored in the database along with the identifier of the buyer who initiated the transaction, a record of the state of the transaction during the various steps of the transaction, and any associated data like expiration time given to the transaction. These operations are represented by step 226.
- RSP server 100 After a period preset by the RSP management or upon demand, RSP server 100 creates a variety of electronic reports that are transmitted to other computers, displayed, or printed on a printer over the communication network. In the preferred embodiment, these reports provide details of each transaction, or statistical analyses of transactions that took place over a period of time, or in relation to a specific buyer identifier, seller identifier, affiliate identifier, product identifier, price range, expired leads, referral fee charged to the seller, commission amount paid to the affiliate, purchase date, or other status of the transaction, like bad E-mail address given by the buyer, seller account credited the referral fee because of any reason, or for a specific reason. Additional customizable reports are made on demand or periodically based on any combination of attributes that are stored in the database or those requested by the report generator.
- FIG. 10 is a flowchart depicting an implementation of the second embodiment of the present invention. Steps 1002 and 1004 of this second embodiment are the same as steps 202 and 204 as described above in connection with FIG. 2. Thus, the description of such steps are not repeated here. Step 1006 of FIG. 10 is also similar to step 206 of FIG. 2. As described elsewhere in this specification, the buyer preferences that may be entered at this step may include price limit, if any; expiration time for bids, if any; the description of the buyer; any privacy requirements; a limitation on the number of bids it would like to receive; and limitations relating to potential sellers.
- Such limitations on potential sellers may include, for example but not by way of limitation, the name(s) of the seller(s) from whom the buyer would like to purchase the product or service, the geographic region of the seller, a limitation on the quality rating of sellers who may reply (such quality ratings may be provided by the RSP), and/or any other attribute of potential sellers.
- Step 1008 of FIG. 10 is similar to step 208 of FIG. 2, except that the lead information does not indicate the deadline by which a seller must purchase lead information from the RSP server. Rather, the lead information indicates the deadline by which a seller must gain access to a given lead.
- a program running on the RSP server 100 executes an algorithm to match a lead with sellers whose profile is stored in the RSP database 108, as is discussed above in connection with FIG. 2.
- the program of course extracts only those sellers that meet the buyer preferences entered by the buyer.
- an example E-mail message is similar to that shown in FIG. 5, except that the E-mail message does not indicate that the reply must be purchased by the seller. Rather, an example E-mail indicates that the seller will be charged a referral fee only if the buyer, after receiving the seller's reply, indicates that he would like to contact the seller.
- Such a sample E-mail is shown at FIG. 11. In the instance where the buyer has selected at step 1006 specific sellers from whom he would like to receive replies, the E-mail
- the E-mail message of FIG. 11 includes a hyperlink that allows the seller to reply to the buyer's lead. After selecting this hyperlink, the seller is presented a web page similar to that shown in FIG. 12(a). In this embodiment, the seller does not purchase the lead at this stage. Rather, the seller is not charged a referral fee unless and until the buyer, after receiving the seller's reply, indicates that he would like to contact the seller.
- the sample web page of FIG. 12(a) includes instructions as to how the seller can gain access to the lead, as opposed to purchasing the lead. As illustrated in FIG. 12(a) the web page may also include the cost of the referral to the seller should the buyer indicate that he would like to contact the seller. If the seller pushes push button 1200 of the web page of FIG. 12(a), he is preferably provided a confirmation web page similar to that illustrated in FIG. 12(b).
- the seller's contact information is not provided to the buyer until the buyer indicates that he would like to contact the seller. Rather, at this stage, only limited information about the seller is provided to the buyer. For example, the seller's city and state may be provided to the buyer, but not enough information that would allow the buyer to obtain the seller's contact information without indicating a desire to obtain such information (as is illustrated in step 1016 as discussed below).
- Non-contact information about the seller may also be provided or made accessible via hyperlinks to the buyer at this stage.
- quality ratings maintained by the RSP may also be provided or made accessible via hyperlinks to the buyer at this stage.
- quality ratings maintained by the RSP may also be provided or made accessible via hyperlinks.
- prior buyer comments or reviews of the seller may be provided or made accessible via hyperlinks.
- summary history of the seller's use of the system may be provided or made accessible via hyperlinks.
- actual replies that the seller has sent to other buyers.
- the system may limit the time that the seller has to reply to the lead once he has gained access to the lead. This time is shown in FIGS. 12(b) and 13. This is particularly advantageous in the situation where a buyer has indicated in step 1006 that he desires to receive a limited number ("n") of replies. If one of the "n" sellers who gained access to the lead does not reply in the amount of time allotted to him, the system will open the buyer's quote to other sellers until the system has actually received "n" number of replies, or until the lead expires pursuant to the buyer's preference or a system default. Moreover, should a buyer, who initially limited the number of replies he would like to receive in step 1006, not be satisfied with the quality of the seller replies, he may instruct the system to open the lead up to a higher number of sellers, or an unlimited number of sellers.
- the seller's reply is delivered to the buyer via E-mail and is posted on the web site.
- FIG. 14 is a sample web-page that displays the reply sent to the buyer.
- Lead information box 804 contains information related to the lead.
- the E-mail message that is transmitted to the buyer contains a hyperlink.
- the buyer may indicate that he would like to contact the seller by selecting the hyperlink.
- the hyperlink may lead to a web page with a push button that allows the buyer to affirmatively indicate his desire to contact the seller.
- selecting the hyperlink acts as an indication that the buyer would like to contact the seller.
- the buyer may of course indicate a desire to contact as many sellers as he pleases.
- the system may limit the number of sellers the buyer may contact.
- the RSP server 100 may send an E-mail to the buyer with a hyperlink that, when selected, displays a web page that summarizes each of the replies sent by sellers in response to the buyer's lead.
- Such an E-mail could be sent, e.g., after the time for replying to the buyer's lead has expired.
- the buyer may then indicate a desire to contact one or more of the sellers, e.g., by pushing one or more push buttons on the web page and/or via hyperlinks.
- the seller is charged a referral fee as is shown at step 1018. This charge may of course be administered after step 1020.
- the RSP server 100 causes the seller's contact information to be displayed on the buyer's computer. If authorized by the buyer, the RSP server 100 also causes the buyer's contact information to be sent to the seller's computer via E-mail. Alternatively, the RSP server may send an E-mail to the seller that indicates the buyer has expressed an interest in contacting the buyer, and which also provides a hyperlink to the website. After selecting the hyperlink, the seller may be presented with a web page similar to that shown in FIG. 14. However, this web page would show the contact information of the buyer at box 802, and the lead information box 804 would be updated to show in the right-hand column that the buyer has shown interest.
- Steps 1022 and 1026 of FIG. 10 are similar to steps 222 and 226 described above in connection with the FIG. 2.
- FIG. 15 is a flowchart depicting an implementation of the third embodiment of the present invention. Steps 1502-1510 of this third embodiment are the same as steps 1002 - 1010 as described above in connection with FIG. 10. Thus, the description of such steps are not repeated here.
- Step 1512 is similar to step 1012 except that an E-mail sent to the seller at this stage preferably indicates that the seller will be charged a referral fee only if the buyer, after receiving the seller's reply, indicates a desire to further pursue the seller's reply.
- step 1514 is similar to step 1014 of FIG.
- step 1514 at least some of the seller's contact information is provided to the buyer via the seller's reply E-mail to the buyer.
- the seller's full contact information including the seller's phone number is provided to the buyer via the seller's reply E-mail to the buyer.
- the seller is not charged a referral fee for simply gaining access to the buyer's lead. Rather, in this third embodiment, the seller is only charged if the buyer, after receiving the seller's reply E-mail, indicates a desire to further pursue the seller's reply.
- steps 1516 and 1518 The buyer may indicate a desire to further pursue the seller's reply E-mail in a variety of ways. For example, the buyer may preferably indicate a desire to obtain further information on the seller by selecting one or more hyperlinks on the E-mail sent to the buyer.
- Such further information may include, for example but not by way of limitation, quality ratings maintained by the RSP; prior buyer comments or reviews of the seller; a summary history of the seller's use of the system; and/or actual replies that the seller has sent to other buyers. Such information could then be used by the buyer to assist in his decision whether to further pursue the reply provided by the seller.
- a buyer may indicate a desire to further pursue a seller's reply E-mail include: 1) in the case where only some of the seller's full contact information is provided to the buyer via the seller's reply E-mail during step 1514, requesting the seller's full contact information including the seller's telephone number via a hyperlink on the reply E-mail or a pushbutton on a web page reached by the hyperlink; 2) via a hyperlink on the E-mail or a pushbutton on a web page reached by the hyperlink, indicating a desire to purchase such as providing credit card information or shipping information for the seller to process; 3) indicating via a hyperlink on the E-mail or a pushbutton on a web page reached by the hyperlink that the buyer would like to reply to the seller's reply; 4) clicking through a hyperlink on the E-mail or a push button on a web page reached by the hyperlink to the seller's web site; 5) instructing the system via a hyperlink on the E-mail or a pushbutton on a web page reached by the hyperlink to the
- the system detects when any of these events has taken place, and charges the seller a referral fee.
- the system responds to and/or carries out the buyer's selection at step 1516. For example, if the buyer had indicated a desire to obtain further information on the seller, such information is provided. (If authorized by the buyer, the RSP server 100 also causes the buyer's contact information to be sent to the seller's computer via E-mail during step 1520. )
- the referral charge may of course be administered after step 1520.
- Steps 1522 and 1526 of FIG. 15 are similar to steps 222 and 226 described above in connection with the FIG. 2.
- the system may cause the buyer's credit card information to be supplied to the seller via a secure transmission.
- Such transmission may be accompanied by a charge to the seller in the first and second embodiments as well.
- the seller may be charged if the buyer indicates a desire to obtain further information on the seller (such as quality ratings maintained by the RSP; prior buyer comments or reviews of the seller; a summary history of the seller's use of the RSP; and/or actual replies that the seller has sent to other buyers).
- This charge may also be administered in the first and second embodiments if the buyer indicates a desire to obtain such further information on the seller.
- the system may charge sellers for routing a lead to them before sending it to other sellers when such a lead matches the preferences indicated by the sellers' specific profile entries inputted at initialize step 202, 1002, or 1502.
- a lead could therefore be premium-based to be routed to the sellers who value it most.
- the referral charge may also vary based on: 1) as described elsewhere in this specification, the attributes of what the buyer desires to buy (e.g., the referral charge for a lead on an expensive car is higher than the charge for a lead relating to golf clubs); 2) the qualitative information provided by the buyer (e.g., the referral charge for an item that the buyer has indicated he wants to purchase ASAP is higher than the charge for an item that the buyer has only expressed a general interest in; such qualitative information is extracted from an initial buyer form similar to that shown in FIG. 4 as is described above); 3) the contact information provided by the buyer (e.g., the more detailed the contact information that the buyer has authorized to be released, the higher the referral charge); and/or 4) the shipping information or shipping preferences provided by the buyer.
- the attributes of what the buyer desires to buy e.g., the referral charge for a lead on an expensive car is higher than the charge for a lead relating to golf clubs
- the qualitative information provided by the buyer e.g., the referral charge for an item that the buyer has indicated
- the price of the referral charge may be based on the number of sellers that replied to a particular lead, or the number of "n" replies the buyer indicated he would like to receive in the "create lead” steps described above.
- the cost of the lead is determined to be $ 25.00
- each seller will be charged a referral fee of $ 5.00; i.e., the charge for the lead is: cost of the lead (C) divided by the number of replies (N).
- the system waits until the end of the lead expiration time to calculate the referral charge to each seller that replied.
- a seller could be charged the higher of, or the lower of, $ 0.50 or C/N.
- sellers may be charged based on feedback provided by a buyer. For example, the system invites the buyer to rate sellers who responded to a specific request of the buyer. If the buyer indicates in his rating that he purchased the product or service from the seller, the seller may be charged if the seller was not otherwise charged a referral fee for the lead.
- the buyer rating and charge to the seller is tied to the transaction identifier initially created during the "create lead" step.
- the RSP server computer 100 is communicatively coupled to a first affiliate portal company's computer 1602.
- the RSP server computer 100 is also communicatively coupled to a second affiliate portal company's computer 1604.
- the computer 1602 is any programmed general purpose computer acting as a web portal computer or a web server computer.
- it could be an IBM® NetfinityTM server computer running the Windows-NTTM or the Linux operating system and including a processor such as a RS/6000TM microprocessor, a storage device such as a hard disk, a memory device such as semiconductor memory and a communications interface such as an ethernet card.
- the computer 1604 could be a programmed general purpose computer configured as a web portal computer or a web server computer.
- a general purpose microprocessor such as the Compaq® AlphaTM microprocessor
- a disk drive or other similar storage device such as semiconductor memory
- a communications interface such as an ethernet card.
- Company. Company means an Internet Portal company or other affiliate company, which recruits sellers according to the methods described above, or a company that provides a source point from which a buyer may place a request for a product or service according to the "create lead" step 208 described above. It should be noted that the word portal is not restricted to use in the same sense as in the case of the well known Internet companies such as http://mv.vahoo.com or http://my.netscape.com., which companies operate portals for use by visitors to their web sites.
- Companv-Sourced Lead or Response Assume that a first portal company, for example, Microsoft Network, creates an Internet or web portal and presents it to buyers. A buyer, who is a customer of the portal company, typically uses a browser program on a client computer such as the one described above, visits a portal web page displayed by Microsoft Network, and using appropriate hyperlinks or other devices, creates a lead according to step 208. The lead is then referred as to "sourced" by Microsoft Network, and is designated or tagged by the RSP server accordingly. Similarly, a response to a lead can be sourced by a Company.
- a first portal company for example, Microsoft Network
- a buyer who is a customer of the portal company, typically uses a browser program on a client computer such as the one described above, visits a portal web page displayed by Microsoft Network, and using appropriate hyperlinks or other devices, creates a lead according to step 208.
- the lead is then referred as to "sourced" by Microsoft Network, and is designated or tagged by the RSP server accordingly.
- Company-Recruited Seller Assume that a first portal company, for example, Microsoft Network, introduces a number of sellers to display their wares at its web site such as http://sidewalk.msn.com. When these or other sellers express an interest in receiving buyer requests or leads from the RSP, Microsoft Network enrolls these sellers with the RSP. These enrollees are called Company -recruited sellers. This process of enrollment may constitute listing the sellers in the RSP server database 108 and providing information about the kinds of leads the sellers would like to receive from buyers. This is similar to the initial enrollment of sellers described in step 202, or to a preferred method of seller enrollment by an affiliate described above.
- step 202 it is suggested that the preferred mode included that the seller make a pre-payment of cash or other equivalent currency in order to initialize its account.
- this optional pre-payment step is preferably not required because an agreement between the RSP and the portal company could make provisions for a different kind of revenue sharing arrangement.
- a primary partner with respect to a buyer or a seller is an entity that is the first in time to recruit the seller with the RSP.
- the concept of "first in time" is understood by means of an example.
- a seller for example, Uncle Joe's Cigar shop is recruited by a first company, such as MSN.
- MSN is the primary partner.
- a primary partner is the entity that receives a portion of a referral amount generated by the sale of a lead-referral transaction.
- MSN is no longer in a business relationship with the RSP. Then America Online, Inc.
- referral amounts will be regarded as a primary partner to receive the referral amount, if any. But these referral amounts will be apportioned to partners, including a primary partner, subject to the several scenarios that are envisioned in respect to the present invention, which scenarios are described in detail as follows.
- the first portal company requires that any leads generated by its buyer customers be routed only to its seller-enrollees (i.e., only those sellers enrolled or introduced by the first portal company).
- the RSP is also required to ensure that the buyer contact information is suppressed from the sellers according to the principles described above in steps 200-226.
- this is achieved by having the RSP act as a "trusted intermediary" by creating a logical or physical "fire-wall" whereby leads created by the buyers introduced by a portal company are "visible" only to sellers introduced by that portal company.
- a group of portal companies may combine or "pool" their buyers or sellers and establish a system whereby the RSP treats the pooled buyers or sellers (or buyers and sellers) as belonging to a single portal company or entity.
- Logical or physical "fire-walls” are preferably built by (1) partitioning the RSP server database 108 in such a way that leads sourced from a particular company are forwarded only to sellers recruited by that company; (2) assigning a unique company- identifier (or a pre-fix or a post-fix to a transaction identifier) to all transactions originating from a particular company, and using this company-identifier to enable selection of sellers from the RSP server database 108, which selected sellers are the only parties that receive the leads thus generated; or (3) logically or physically partitioning the network and routing all queries from a particular company to sellers recruited by that company.
- RSP server database 108 is used to store records of buyers and sellers introduced by a plurality of companies.
- RSP server database 108 is logically or physically partitioned, and each partition is used to store records of buyers or sellers introduced by a single company. Additionally, one of the aspects of this scenario is that no other primary partner than the company is recognized for this transaction.
- a portal company may decide not to allow its sellers to receive leads sourced by portal companies other than itself. Implementation of this requirement is similar to the one described in the first scenario.
- a lead that is generated by a buyer introduced to RSP by a first portal company is selectively blocked from specified sellers.
- Sellers that are deemed not a party to a consortium of sellers can be blocked in this way.
- sellers who are unscrupulous, or against whom customers complain can be selectively blocked by the RSP at the request of the first portal company.
- a software filter For example, after a lead is created according to step 208, but before the lead is routed to a number of (at least one) sellers, a search is made against a list based on either the sourcing company or the target seller.
- MSN Microsoft Network
- the following example is used to illustrate these principles.
- a portal company such as Microsoft Network (MSN) provides a list of sellers that should be blocked from receiving MSN-sourced leads. This list is preferably in an electronic form, or in a form readable by a digital computer.
- the RSP stores this list in the RSP server database 108 and uses it in a form similar to an access control list (ACL) for each portal company.
- ACL access control list
- the server computer 100 Every time a lead is sourced by MSN — preferably, the server computer 100 creates a transaction identifier indicating the source of the lead — a program on the server computer 100 verifies that a certain seller is/is not on the MSN ACL before routing the lead to that seller.
- the sellers can be individually specified (e.g., John Doe's Electronic Pet Shop), or they could be grouped together according to geography (sellers from certain country are barred), ISP (sellers from a particular ISP are barred), defaulters (sellers who did not pay a commission to MSN for the previous month's activity) or other similar criteria.
- COMPANY-RECRUITED BUYERS ACCESS NON-COMP ANY-RECRUITED SELLERS, BUT COMPANY IS BLOCKED FROM ACCESSING NON-COMPANY-RECRUITED SELLERS; AND COMPANY-RECRUITED SELLERS HAVE ACCESS TO NON-COMP ANY-SOURCED LEADS, BUT COMPANY IS BLOCKED FROM ACCESSING NON-COMP ANY-SOURCED LEADS.
- This fourth scenario requires the RSP to act as a "trusted" intermediary whereby the RSP mediates a sale transaction between the buyers (or sellers) introduced by a first portal company and the sellers (or buyers) introduced by a second portal company. In this role, the RSP accomplishes the sale transaction by preferably withholding at least a portion of contact information from the buyers, the sellers, and/or the various referring entities preferably throughout the course of a sale/referral transaction.
- the referring or recruiting entity e.g., a portal company or a "company”
- the referred/recruited entity e.g., a seller or a buyer
- the several referring entities may request the RSP to allow buyers from any referring entity (or a portal) to access sellers that are referred by any other entity.
- the RSP is required to ensure that contact information pertaining to sellers is not accessed by companies other than those that recruited or referred them. More specifically, suppose a first portal company introduces a seller S 1. A second portal company introduces a different seller S2. A buyer from any portal company may place a request for quote according to the "create lead" step 208 described above.
- a notification of the availability of the lead is sent to sellers chosen by the RSP based on the several different ways as described above; and any replies from the sellers are routed to the buyers.
- the information regarding the sellers (or buyers) that are not company-recruited is not advanced or forwarded by the RSP to company. This makes sense because the referring entities may be apprehensive of a competitor obtaining information about their sellers (or buyers). Additionally the sellers (or buyers) themselves may not be happy with receiving uninvited solicitations from other companies asking them to switch companies. After all, this is one
- This requirement is accomplished by the RSP in numerous methods: (1) by hiding certain portions of the information stored in the RSP server database 108, whereupon the buyer (or a seller) can view certain portions of the information stored in the database 108 (e.g., contact information of the opposing party) whereas the referring company cannot; (2) by sending a partially encrypted E-mail message to the company to be routed to its buyer, wherein its buyer has a key to decipher the encrypted portion of the message; or (3) by sending a direct E-mail or other message to a buyer (or a seller) and a different E-mail or other message to the company. Numerous encryption or information hiding techniques that are well known in the art can also be used to accomplish this requirement.
- the primary partner if one exists (because merchants can enroll themselves without the need for a partner), will be rewarded a portion of the referral fee if a seller is recruited by two or more companies or entities. For example, suppose a buyer from a first portal company generates a lead as in step 208 above. If the lead is restricted to the sellers recruited by the first portal company as in scenario I above, then only the first portal company will receive a portion of any referral fee generated as a result of the lead.
- the lead is routed to a second portal company and a third portal company, and a particular seller, X, is recruited by both the second and the third portal companies, then only the company which is regarded as the primary partner with respect to X is paid a portion of any referral fee generated as a result of the lead purchased by X.
- the lead is routed only to the third portal company, whereupon that company is paid a portion of the referral fee if X purchases the lead from the RSP.
- the RSP server 100 can comprise a distributed computing system or a cluster of networked computers; the database can comprise a distributed database or several databases; or the web pages can comprise an interface that is not specified herein. Accordingly, all such departures and
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Abstract
Description
Claims
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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AU64316/99A AU6431699A (en) | 1998-10-13 | 1999-10-13 | Method and system for electronic commerce facilitated by a trusted intermediary |
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US17008498A | 1998-10-13 | 1998-10-13 | |
US09/170,084 | 1998-10-13 | ||
US35151199A | 1999-07-12 | 1999-07-12 | |
US09/351,511 | 1999-07-12 | ||
US15784499P | 1999-10-06 | 1999-10-06 | |
US60/157,844 | 1999-10-06 |
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WO2000022548A1 WO2000022548A1 (en) | 2000-04-20 |
WO2000022548A8 WO2000022548A8 (en) | 2000-07-27 |
WO2000022548A9 true WO2000022548A9 (en) | 2000-09-14 |
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PCT/US1999/024111 WO2000022548A1 (en) | 1998-10-13 | 1999-10-13 | Method and system for electronic commerce facilitated by a trusted intermediary |
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AU (1) | AU6431699A (en) |
WO (1) | WO2000022548A1 (en) |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU6116700A (en) * | 1999-07-21 | 2001-02-13 | Netgenshopper.Com, Inc. | Network-based transaction system and method |
US7577582B1 (en) | 1999-09-21 | 2009-08-18 | Nextag, Inc. | Methods and apparatus for facilitating transactions |
US6954733B1 (en) * | 2000-04-21 | 2005-10-11 | Western Digital Ventures, Inc. | Internet based computer system and method for component exchange |
US7873533B2 (en) | 2000-04-21 | 2011-01-18 | Accolo, Inc. | Comprehensive employment recruiting communications system with translation facility |
US20030208393A1 (en) | 2001-04-19 | 2003-11-06 | John Younger | Method and system generating referrals for job positions based upon virtual communities comprised of members relevant to the job positions |
US8209254B2 (en) | 2002-07-26 | 2012-06-26 | Ebs Group Limited | Automated trading system |
Family Cites Families (4)
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US5794207A (en) * | 1996-09-04 | 1998-08-11 | Walker Asset Management Limited Partnership | Method and apparatus for a cryptographically assisted commercial network system designed to facilitate buyer-driven conditional purchase offers |
US5732400A (en) * | 1995-01-04 | 1998-03-24 | Citibank N.A. | System and method for a risk-based purchase of goods |
US5712979A (en) * | 1995-09-20 | 1998-01-27 | Infonautics Corporation | Method and apparatus for attaching navigational history information to universal resource locator links on a world wide web page |
EP0912954B8 (en) * | 1996-07-22 | 2006-06-14 | Cyva Research Corporation | Personal information security and exchange tool |
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1999
- 1999-10-13 WO PCT/US1999/024111 patent/WO2000022548A1/en active Application Filing
- 1999-10-13 AU AU64316/99A patent/AU6431699A/en not_active Abandoned
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