WO1999062035A1 - Customer service evaluation system through cards - Google Patents

Customer service evaluation system through cards Download PDF

Info

Publication number
WO1999062035A1
WO1999062035A1 PCT/BR1999/000002 BR9900002W WO9962035A1 WO 1999062035 A1 WO1999062035 A1 WO 1999062035A1 BR 9900002 W BR9900002 W BR 9900002W WO 9962035 A1 WO9962035 A1 WO 9962035A1
Authority
WO
WIPO (PCT)
Prior art keywords
cards
evaluation system
card
customer
customer service
Prior art date
Application number
PCT/BR1999/000002
Other languages
French (fr)
Inventor
Han Soo Ju
Original Assignee
Han Soo Ju
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Han Soo Ju filed Critical Han Soo Ju
Priority to AU29169/99A priority Critical patent/AU2916999A/en
Publication of WO1999062035A1 publication Critical patent/WO1999062035A1/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
    • G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
    • G06K19/06009—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking
    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09F—DISPLAYING; ADVERTISING; SIGNS; LABELS OR NAME-PLATES; SEALS
    • G09F1/00—Cardboard or like show-cards of foldable or flexible material

Definitions

  • the solicitor has developed the assessment system now pleaded, which consists of a card bearing three reiiefed illustrations, representing human faces with three different expression, these will be interpreted as “very pleased”, “pleased”, and “dissatisfiecr, respectively; the card is also perforated, thus enabling the person to tear out the face illustration which is closer to his or her feelings about the service or product rendered by that establishment. i As this system is actually very simple the firm itself will be able to
  • Figure 1 illustrates the mentioned card system.
  • 1 DETAILED DESCRIPTION OF THE MODEL 2 "CUSTOMER SERVICE EVALUATION SYSTEM THROUGH 3 CARDS" comprised of a paper or PVC card (1), with enough space (2) for 4 the caption and three relief impressions (3) representing the effigy of a s human face; beside each effigy there are triangular perforations (4), 6 bearing written captions (5) indicating the customer satisfaction level; the 7 customer will tear out the one that corresponds to his or her opinion.
  • the human features relief impressions allow blind men ou women to 9 handle the cards, for that sake, a lower edge comer of the card (6) has o been lopped off, so as to prevent the blind people to read it the other way 1 round.

Abstract

Customer service evaluation system through cards, which consists of a card bearing three relief illustrations, representing effigies of a human face each with a different expression meaning 'very pleased', 'pleased' and 'dissatisfied', respectively; by the same token, the card is provided with perforated areas which will be torn off by the customer in correspondence to the effigy expression that most aptly suits his or her opinion of the product or service rendered by the business establishment.

Description

Title: "CUSTOMER SERVICE EVALUATION SYSTEM THROUGH CARDS" DISCLOSURE OF THE MODEL The present invention patent, "Customer Service Evaluation System Through Cards" refers to an interesting and functional means to assess the user's opinion as to commercial establishments or service renderers customers attendance, however, without incurring in the nuisance to have to fill in formularies and the like. Many a establishment has a customer service endowed with an assessment means, so as to quantify the satisfaction level of the people who drop by. As a rule, these people are invited to fill in evaluation formularies with a view to express their judgments concerning the service dispensed them by the business establishment. It pays to notice that this practice does not please the majority of customers, even if it is their intention to disclose some negative opinions about the service rendered by that establishment, in view of the time spent filling in those well known standard formularies, seeing that, as one already knows, the customer's opinion about a given product or service must be simple and straight to the point, even when it is not expressed verbally. So, upon analyzing t ese facts, the solicitor has developed the assessment system now pleaded, which consists of a card bearing three reiiefed illustrations, representing human faces with three different expression, these will be interpreted as "very pleased", "pleased", and "dissatisfiecr, respectively; the card is also perforated, thus enabling the person to tear out the face illustration which is closer to his or her feelings about the service or product rendered by that establishment. i As this system is actually very simple the firm itself will be able to
2 evaluate it in a matter of minutes. It goes without saying that the client will
3 feel at ease to express his or her opinion, due to the informal concept that such assessment card system offers.
5 Thus, on account of such advantages and simplicity, the current
6 system is entitled to a patent request.
7 BRIEF DESCRIPTION OF THE DRAWINGS
8 In these terms, so as to allow a better understanding of the model,
9 one is referred to the drawing hereattached where: o Figure 1 illustrates the mentioned card system. 1 DETAILED DESCRIPTION OF THE MODEL 2 "CUSTOMER SERVICE EVALUATION SYSTEM THROUGH 3 CARDS" comprised of a paper or PVC card (1), with enough space (2) for 4 the caption and three relief impressions (3) representing the effigy of a s human face; beside each effigy there are triangular perforations (4), 6 bearing written captions (5) indicating the customer satisfaction level; the 7 customer will tear out the one that corresponds to his or her opinion. 8 The human features relief impressions allow blind men ou women to 9 handle the cards, for that sake, a lower edge comer of the card (6) has o been lopped off, so as to prevent the blind people to read it the other way 1 round.

Claims

1 CLAIMS
2 1 - "CUSTOMER SERVICE EVALUATION SYSTEM THROUGH
3 CARDS" comprises of a paper or PVC card (1), with enough space (2) for
4 the caption and three relief impressions (3), representing the effigy of a
5 human face; beside each effigy there are triangular perforations (4), bearing alphabetical inscriptions (5) which indicates the customer's
7 satisfaction level, the person will tear off the triangle corresponding to his
8 or her opinion; the relief impressions (3) are Braille like, one of the lower
9 comer of the card (6) has been lopped off so that those deprived of i o eyesight will not read it the other way round.
PCT/BR1999/000002 1998-05-28 1999-01-07 Customer service evaluation system through cards WO1999062035A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU29169/99A AU2916999A (en) 1998-05-28 1999-01-07 Customer service evaluation system through cards

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
BRPI9802140-0 1998-05-28
BR9802140-0A BR9802140A (en) 1998-05-28 1998-05-28 Service evaluation system by card

Publications (1)

Publication Number Publication Date
WO1999062035A1 true WO1999062035A1 (en) 1999-12-02

Family

ID=4069817

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/BR1999/000002 WO1999062035A1 (en) 1998-05-28 1999-01-07 Customer service evaluation system through cards

Country Status (3)

Country Link
AU (1) AU2916999A (en)
BR (1) BR9802140A (en)
WO (1) WO1999062035A1 (en)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4857715A (en) * 1988-04-01 1989-08-15 National Computer Systems, Inc. Overprint registration system for printing a customized survey form and scannable form therefor
US5198642A (en) * 1990-03-06 1993-03-30 Deniger David B Response form processing system
US5535118A (en) * 1995-02-22 1996-07-09 Chumbley; Gregory R. Data collection device

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4857715A (en) * 1988-04-01 1989-08-15 National Computer Systems, Inc. Overprint registration system for printing a customized survey form and scannable form therefor
US5198642A (en) * 1990-03-06 1993-03-30 Deniger David B Response form processing system
US5535118A (en) * 1995-02-22 1996-07-09 Chumbley; Gregory R. Data collection device

Also Published As

Publication number Publication date
BR9802140A (en) 2000-04-25
AU2916999A (en) 1999-12-13

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