WO1999049639A1 - Method for establishing telephone calls - Google Patents
Method for establishing telephone calls Download PDFInfo
- Publication number
- WO1999049639A1 WO1999049639A1 PCT/GB1999/000910 GB9900910W WO9949639A1 WO 1999049639 A1 WO1999049639 A1 WO 1999049639A1 GB 9900910 W GB9900910 W GB 9900910W WO 9949639 A1 WO9949639 A1 WO 9949639A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- recognition
- call
- speech recognition
- telephone
- tespar
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/271—Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/60—Substation equipment, e.g. for use by subscribers including speech amplifiers
- H04M1/6033—Substation equipment, e.g. for use by subscribers including speech amplifiers for providing handsfree use or a loudspeaker mode in telephone sets
- H04M1/6041—Portable telephones adapted for handsfree use
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
Definitions
- the present invention relates to establishing telephone calls using speech recognition.
- Hands-free communication systems are known in which reliance is made upon speech recognition in order to establish a communications channel.
- An important example of such systems relate to their applications in mobile telephones and car phones when deployed with hands-free modules.
- Known systems provide speech recognition capabilities that enable a call originating user to speak the name of a required remote telephone user or a desired destination into a microphone and to have the recognition system translate these acoustic voice inputs into telephone numbers for automatically dialling the required destination.
- Known systems operate by activating a word recognition module whereafter the user speaks individual digits or the name of the person or the destination required.
- the user is invited to confirm to the word recognition module that the destination selected by the device is correct and then indicates to the system that a call is to be made.
- the call is then established so as to allow the user to communication by voice or by other means, with the called subscriber.
- the driver may give full attention to the driving conditions (or other operational conditions when deployed in alternative environments) without having to divert their attention to look down at a fixed mobile telephone display and thereafter manually activate physical buttons mounted to the telephone.
- This requirement has also been identified by the title "Safe Behind The Wheel Communication”.
- telephony apparatus including speech recognition means configured to identify a destination to be called in response to a vocalisation; calling means configured to call an assisting person if the speech recognition means fails to correctly identify said vocalised destination; and means for receiving telephone number data transmitted back in response to said call to said assisting person, wherein said calling means establishes a new call in response to said transmitted data.
- the speech recognition means is configured to offer an alternative recognised destination before calling said assisting person.
- the recognition means may be configured to offer a number of alternatives before calling an assisting person and in a preferred embodiment, incoming speech vocalisations are recognised by a process of Time Encoded Signal Processing And Recognition (TESPAR).
- TSPAR Time Encoded Signal Processing And Recognition
- the invention relates to mobile and/or hands-free communication systems and especially to systems relying upon voice control to enable interconnection or reconfiguration of elements which may include all elements of communication systems.
- One important example of such systems is their utilisation in telephones and, in particular, in mobile phones when deployed with so called “hands-free modules" in car and other mobile vehicles.
- the in-car telephone environment is used as an exemplar to illustrate the key features of the current disclosures but it can be appreciated that the invention has broader application in environments where telephone calls are established.
- Voice activated so called hands-free car kits are now becoming available for the cellular phone market and are well known to those skilled in the art. These involve a voice (word) recognition capability to enable the user to speak the name of a required remote telephone user or a wanted destination into a microphone and to have the recognition hardware and software translate these acoustic voice inputs into telephone numbers for automatic dialling to the distant subscriber. By such means, the user whilst driving:
- C. confirms to the word recognition module that the destination selected by the device is the correct one
- D. indicates that the subscriber chosen is to be dialled
- E. communicates by voice or other means with a distant subscriber.
- a driver may give full attention to the road, the traffic and driving conditions, without having to divert attention to look down at a fixed mobile telephone display and manually activate a button or buttons on the mobile telephone mounted in the car, thus seriously diverting attention from the complexities of the driving task.
- One description of the requirement for this capability is "safe behind the wheel communication".
- a driver of a car fitted with a hands-free car telephone kit operates an activate voice switch A1 , which may be housed on the steering column or the steering wheel or, for example, as a foot operated switch similar to that used in some vehicles for dipping headlights.
- a word recognition module A2 seeks confirmation that the car driver wishes to transmit.
- the driver responds with a "yes” or a "no” which is recognised by the word recognition module A2 which then acts appropriately.
- the recognition module prepares for the next acoustic input which will be, for example, the name or location of the person that the driver of the vehicle wishes to contact.
- the word recognition module attempts to recognise the name or location spoken to it by the driver from the full portfolio of words previously stored in the module. It converts the word selected into an appropriate telephone number via a keypad code module A3.
- the voice operated system may provide a synthetic speech output such as "do you wish to transmit to person X?", seeking confirmation from the driver that person X thus selected is the person that the driver now wishes to contact.
- the driver will respond with a "yes” or “no” acoustic response. If “no" is the response, the system has made a mistake and the driver may be prompted to re-input the name that is to say, to try again, or, alternatively, the system may automatically provide the second choice from the set of scores previously calculated in the word recognition module.
- a range of similar alternative man-machine protocols are available to enable this interactive process.
- these products provide substantially in-vehicle hands-free operation, enabling drivers to concentrate on driving while setting up and making a call, thus facilitating communication and significantly improving road safety.
- the present invention is disclosed to enable voice operated mobile communications to cope safely and effectively in extreme and variable ambient noise environments and to guarantee flexible hands-free voice operated communications which fully map the capability of human beings.
- performance that is, the recognition rate of any word recognition algorithm is inversely proportional to the number of words that are to be presented at any one time to the algorithm for recognition.
- Current conventional systems may offer from say, eight to sixty- four names, often splitting these up into sub-groups to present the algorithm at any one time with a minimum number of alternative names, thereby improving performance.
- the performance of all such system degrade significantly and progressively as the level of acoustic background noise increases, both in terms of its magnitude and variability.
- telephony apparatus configured to establish a telephone call using speech recognition, including means for receiving acoustic vocalisations wherein the name of a destination is repeated; and processing means are configured to analyse said repeated vocalisations so as to improve recognition properties.
- the speech is recognised by a process of
- Time Encoded Signal Processing And Recognition and the processing means may be configured to offer a predetermined number of alternatives if an incorrect recognition of a vocalisation is made.
- a plurality of TESPAR archetypes are stored for specific users.
- the recognition equipment is mounted within a motor vehicle and telephone communications are made by mobile cellular networks.
- a third aspect of the present invention there is provided a method of establishing a telephone call using speech recognition wherein, after a speech recognition system has failed to correctly identify a destination to call, a call is made to an assisting person; telephone number data is transmitted back to said user; and a new telephone call is established in response to transmitted data.
- Figure A shows a conventional mobile cellular telephone with hands- free voice recognition facilities
- Figure 1 shows a hands-free mobile telephone system mounted within a motor vehicle
- Figure 2 illustrates vehicles operating within a cellular telephone environment
- Figure 4 summarises the operation of the environment identified in Figure 2;
- FIG 5 details the telephone system identified in Figure 1.
- Hands-free telephony systems may be employed in many situations where an operative cannot physically operate a telephone in the usual way or in doing so the operative may be distracted leading to a potentially dangerous situation.
- the hands-free environment described herein relates to the deployment of a mobile cellular telephone within a motor vehicle. However, it should be appreciated that this particular application presents an 10
- a car interior having mobile telephony equipment is shown in Figure 1.
- the mobile telephone may be permanently mounted within the vehicle or, alternatively, it may include a portable mobile telephone interfaced to an in- car system, commonly referred to as a "car kit”.
- a mobile telephone 101 is supported within a cradle 102.
- a cradle 102 is connected to an in-car unit 103 by means of an umbilical connection 104.
- the in-car unit 103 receives power via the car's internal battery via a power connection 105.
- an aerial connection 106 is connected to an external aerial for the transmission and reception of radio signals. Audio input signals are supplied to audio loudspeakers 107 via audio leads 108 and internal vocalisations are received from a microphone 109 via an audio input lead 110.
- the in-car unit 103 also includes speech recognition facilities, thereby allowing a driver to establish a telephone call with minimal physical interaction. In preference to removing the telephone from its cradle or activating telephone buttons while it resides in its cradle. A driver is merely required to activate a voice recognition switch 111 , thereby placing the in-car unit 103 into a condition which facilitates the establishment of a call by voice recognition procedures.
- the system is provided with a talk-back system embodying the present invention such that should voice recognition procedures fail to establish a call, a call is automatically made to a secretary or appropriate populated bureau or service centre, whereafter the required telephone number details may be returned in machine-readable form to the in-car unit 103, thereby facilitating the establishment of a further call, again without any manual intervention on the part of the driver.
- the vehicle identified in Figure 1 is also shown in Figure 2 at 201.
- the vehicle operates within a modular telephone environment and other vehicles 11
- the GSM modular network 204 is connected to a local public switched telephone network 205 via conventional interface channels 206, from which it is possible to establish conventional telephone connections to an office environment, shown generally at 207 and to a home environment, shown generally at 208. It is possible that these connections may be established using speech recognition systems, where the telephone numbers for "the office" and "home” are stored against appropriate encoded speech templates. Thus, a speech utterance is compared against a selection of templates and a best classification is made by the speech recognition equipment, which is then presented acoustically to the driver, thus enabling the driver to confirm or otherwise whether a telephone call is to be established.
- the system is provided with a "talk-back" system such that if the speech recognition fails to identify the number required after a number of attempts, the system is automatically programmed to make a call to a service centre 209.
- the system may be programmed to make a specified call, possibly to a secretary or other assistant.
- the service centre provides talk-back facilities for a significant number of users on a subscription basis.
- a call is made to the sen/ice centre and an audio call is established with a service centre operative.
- the driver identifies the destination to which efforts are being made to establish a call and the operative at the service centre takes measures to identify the appropriate number. This may involve listing numbers from customer specific databases etc. Having determined the number required, the information is relayed back to the calling customer in machine-readable form, such that the customer is then in a position to 12
- TESPAR Time Encoded Signal Processing And Recognition
- the fundamental operating aspects of TESPAR are disclosed in United States patents 4,382,160, 5,091 ,949, 5,101 ,433 and 5,101 434, along with European patent publications 0 166 607 and 0256 081.
- TESPAR has the unique capability of coding time varying signals into common fixed sized matrices, thereby facilitating its application in voice recognition systems.
- TESPAR archetypes for individual words when correlated against individual or multiple versions of the same word may 13
- word recognition modules may incorporate the so-called n m choice option by means of a dialog between the human user and the machine, using synthetic speech prompts.
- the recognition vocabulary were to consist of the digit zero to nine and the driver spoke the word five to it, the recognition procedure may incorrectly recognise the word nine and prompt the user with the words "did you say nine?", the user would respond with the word "no", resulting in the machine being in a position to offer a second choice out of the list of comparisons previously made by it. If the second choice were to be the word five, which is likely, the machine would then prompt with the phrase "did you say five?" and the driver would then respond with the word "yes”. At this point, the system would act accordingly.
- this n t choice mechanism provided that the yes and no recognition capability has a very high integrity, a system with this facility can guarantee that the driver can always select the correct word.
- this procedure is enhanced by the fact that the second choice selected by the machine is more likely to be the correct word chosen than the third or higher and that the third choice is likely to be more probable than the fourth or higher etc. It has been discovered that this capability is an inherent property of TESPAR-based word recognition systems, in contrast with systems deploying spectral templates or hidden Markov models. Thus, this n choice facility is one which may be deployed 14
- n choice activity may be a very powerful indication of difficulty in voice communication when operating in high or variable acoustic background noise. It has been discovered that this n" 1 choice activity may be measured to provide powerful additional alternative communication options which may enable effective communication to take place irrespective of the acoustic environment experienced by the driver.
- a typical portable phone architecture (based on the GSM system) is shown in Figure 3. This includes microphone 109, loudspeaker 107, voice and base-band coder 301 , GSM processor, 302, interface to the keypad 303, mobile phone display 304, a random access memory module 305 and a read only module 306. In addition, there is provided a radio module 307 that enables both the transmission and reception of radio signals.
- SIM Identity Module
- a word recognition/keypad code module 311 is provided, embodying the previously described characteristics. This is inserted between a hands- free module 312 and a voice/base-band coder 301. Appropriate data is rerouted through the voice/base-band coder 301 to the GSM processor 302 for emulating activity of a keypad 303 and the display 304 options.
- a Dual Tone Multi-Frequency (DTMF)/keypad code module 313 is placed in parallel with loudspeaker 107 thereby receiving an output from the voice/base-band coder 301.
- an output from the DTMF/keypad code module 313 is connected to GSM processor 302.
- DTMF Dual Tone Multi-Frequency
- a situation may be assumed in which a driver wishes to communicate with one of N organisations or individuals stored in the word recognition/keypad module 311. If the word recognition system is a speaker independent one, pre-stored templates or TESPAR archetypes will be provided within the module. If the system is a speaker dependent word recognition process, the user will previously have provided and trained the system on a number of examples.
- the system On operating the active voice switch 111, the system will produce a synthetic speech prompt asking "do you wish to make a call?".
- the driver will respond with the word “yes” if he wishes to make a call or with the word “no” if the active voice switch has been inadvertently operated. If the driver's response is "yes” the recognition module 311 will respond with an acoustic prompt "please indicate a caller". The driver will then speak out one of the designation addresses from the list stored in his word recognition subdirectory such as "home”, "John Smith” etc.
- the word recognition module 311 will compare the driver's acoustic input with the archetypes or templates of each of the words in the personalised telephone sub-directory, select the highest scoring entry and respond with a synthetic speech prompt associated with the highest score.
- a response may be produced along the lines "do you want John Smith". If the response is "yes" John Smith's appropriate keypad code, that is to say, the relevant telephone number, will be passed, via the voice/baseband coder 301 to the GSM processor 302 and the GSM processor will then output the correct telephone code number for John Smith over the signalling channel of the radio communication link.
- n choice should provide significant enhancements which, with TESPAR-based word recognition systems, should result in a one hundred percent success rate irrespective of acoustic conditions.
- N the value of N is large, a large number of interactions or acoustic transactions may need to take place before the correct subscriber is eventually chosen. For example, pathologically, with a sixty-four word subdirectory, sixty-three system interactions may be required in order to achieve success. This is unsatisfactory, even when background noise is very intrusive.
- VHN mode may be brought into operation, also referred to as "talk-back" where a DTMF code module 313 or other keypad code generator, is brought into play.
- VHN facility may be introduced manually or automatically, the latter being via the n th choice procedure, in the following manner. If the correct word is not chosen first, nor is it chosen a second time, that is to say when n is greater than, for example, two, the word recognition keypad module 311 is activated to prompt with the phrase "do you want talk-back?" if the response 17
- the DTMF keypad code module 313 dials" via the GSM processor 302, one of the list of talk-back numbers, the details of which are known to the driver. These may be, for example, the driver's office, the driver's home or a bureau designated specifically to provide the talk-back service, as identified in Figure 2. Having dialled this number, the driver is then, by the means previously described, interconnected directly to his office or directly to his secretary or to his home or to a talk-back bureau with whom he has listed the N individuals that form part of his word recognition subdirectory or, if required, to other subscribers not on the list.
- a typical interaction may be illustrated with reference to Figure 4, where the call from the vehicle is routed via a radio base station 401, through a telephone exchange 402 and to an appropriate telephone 403.
- the handset 404 of the telephone Upon receiving an incoming call, the handset 404 of the telephone is picked-up thereby placing the telephone 403 off-hook and, hence, in a receptive mode.
- the driver's office or the talk-back bureau are then in direct voice communication and, irrespective of the background acoustic conditions, this should enable the secretary or bureau to ascertain which number the driver wishes to access.
- DTMF Dual Tone Multi-Frequency
- the secretary or bureau operative confirms that the number for John Smith is required, the secretary will be aware that John Smith's 18 telephone number is on, for example, quick dial three. With the handset off hook, the secretary will depress the quick dial three button, which will then generate a series of DTMF tones associated with John Smith's telephone number. These tones will then be automatically transmitted from the office phone to be received in the driver's vehicle telephone equipment via the loudspeaker channel, as shown in Figure 3. The tones will be heard by the driver and appropriately interpreted in parallel by the DTMF keypad code module 313. At the DTMF keypad code module 313, the numerical values are stored and translated into appropriate dial codes for the GSM processor 302 in preparation for subsequent transmission.
- the facilities may be provided for any word recognition procedure to enhance its effectiveness, irrespective of its basic performance in acoustic background noise;
- TESPAR-based word recognition procedures should be used in preference to existing known systems, since these are more likely to reduce the number of occasions when the talk-back facility is required; as the n* choice routines are particularly efficient when using TESPAR processes. It is also relevant that, in relation to this disclosure, TESPAR procedures may use words twice and similar protocols productively to overcome acoustic background noise. 19
- the talk-back facility may provide the driver with any number very effectively.
- the balance between word recognition capability, telephone sub- directory size, cost and complexity may be optimised for particular users and individual applications, to expand and improve all voice input facilities and capabilities, to provide one hundred percent system integrity in the most difficult environments and in a manner which leaves both sheep and goat drivers free to drive in a safe and effective fashion.
- this capability is easily embodied and does not involve changes to standard mobile telephone equipment using the office or the bureau or the home to provide the facility disclosed to the driver on the highway.
Abstract
Description
Claims
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU30442/99A AU756212B2 (en) | 1998-03-25 | 1999-03-25 | Method for establishing telephone calls |
EP99911930A EP1070415A1 (en) | 1998-03-25 | 1999-03-25 | Method for establishing telephone calls |
JP2000538487A JP2002508629A (en) | 1998-03-25 | 1999-03-25 | How to make a phone call |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB9806401.7 | 1998-03-25 | ||
GBGB9806401.7A GB9806401D0 (en) | 1998-03-25 | 1998-03-25 | Improvements in voice operated mobile communications |
Publications (1)
Publication Number | Publication Date |
---|---|
WO1999049639A1 true WO1999049639A1 (en) | 1999-09-30 |
Family
ID=10829243
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/GB1999/000910 WO1999049639A1 (en) | 1998-03-25 | 1999-03-25 | Method for establishing telephone calls |
Country Status (5)
Country | Link |
---|---|
EP (1) | EP1070415A1 (en) |
JP (1) | JP2002508629A (en) |
AU (1) | AU756212B2 (en) |
GB (2) | GB9806401D0 (en) |
WO (1) | WO1999049639A1 (en) |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6370506B1 (en) * | 1999-10-04 | 2002-04-09 | Ericsson Inc. | Communication devices, methods, and computer program products for transmitting information using voice activated signaling to perform in-call functions |
KR20010094229A (en) * | 2000-04-04 | 2001-10-31 | 이수성 | Method and system for operating a phone by voice recognition technique |
FR2829637A1 (en) * | 2001-11-13 | 2003-03-14 | Siemens Vdo Automotive | Personal communications element/vehicle communications having base communications element connected and connecting communications interface bus directly with command unit displaying communications elements |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4870686A (en) * | 1987-10-19 | 1989-09-26 | Motorola, Inc. | Method for entering digit sequences by voice command |
EP0404502A2 (en) * | 1989-06-19 | 1990-12-27 | Nec Corporation | Voice recognition dialing unit |
US5033088A (en) * | 1988-06-06 | 1991-07-16 | Voice Processing Corp. | Method and apparatus for effectively receiving voice input to a voice recognition system |
US5091949A (en) * | 1983-09-01 | 1992-02-25 | King Reginald A | Method and apparatus for the recognition of voice signal encoded as time encoded speech |
Family Cites Families (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2793213B2 (en) * | 1988-12-29 | 1998-09-03 | 株式会社東芝 | Speech recognition device and telephone using the same |
FI97919C (en) * | 1992-06-05 | 1997-03-10 | Nokia Mobile Phones Ltd | Speech recognition method and system for a voice-controlled telephone |
-
1998
- 1998-03-25 GB GBGB9806401.7A patent/GB9806401D0/en not_active Ceased
-
1999
- 1999-03-25 WO PCT/GB1999/000910 patent/WO1999049639A1/en not_active Application Discontinuation
- 1999-03-25 AU AU30442/99A patent/AU756212B2/en not_active Ceased
- 1999-03-25 GB GB9906921A patent/GB2335826B/en not_active Expired - Fee Related
- 1999-03-25 JP JP2000538487A patent/JP2002508629A/en not_active Withdrawn
- 1999-03-25 EP EP99911930A patent/EP1070415A1/en not_active Withdrawn
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5091949A (en) * | 1983-09-01 | 1992-02-25 | King Reginald A | Method and apparatus for the recognition of voice signal encoded as time encoded speech |
US4870686A (en) * | 1987-10-19 | 1989-09-26 | Motorola, Inc. | Method for entering digit sequences by voice command |
US5033088A (en) * | 1988-06-06 | 1991-07-16 | Voice Processing Corp. | Method and apparatus for effectively receiving voice input to a voice recognition system |
EP0404502A2 (en) * | 1989-06-19 | 1990-12-27 | Nec Corporation | Voice recognition dialing unit |
Also Published As
Publication number | Publication date |
---|---|
JP2002508629A (en) | 2002-03-19 |
GB9806401D0 (en) | 1998-05-20 |
GB2335826B (en) | 2000-05-31 |
GB9906921D0 (en) | 1999-05-19 |
AU756212B2 (en) | 2003-01-09 |
EP1070415A1 (en) | 2001-01-24 |
GB2335826A (en) | 1999-09-29 |
AU3044299A (en) | 1999-10-18 |
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