WO1999044345A3 - Controlling navigation paths of a speech-recognition process - Google Patents

Controlling navigation paths of a speech-recognition process Download PDF

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Publication number
WO1999044345A3
WO1999044345A3 PCT/US1999/004747 US9904747W WO9944345A3 WO 1999044345 A3 WO1999044345 A3 WO 1999044345A3 US 9904747 W US9904747 W US 9904747W WO 9944345 A3 WO9944345 A3 WO 9944345A3
Authority
WO
WIPO (PCT)
Prior art keywords
speech
recognition process
nodes
navigation paths
user
Prior art date
Application number
PCT/US1999/004747
Other languages
French (fr)
Other versions
WO1999044345A2 (en
Inventor
Mark S Pondsack
Gareth L Gabrys
Raja K Sait
Peter Grossman
Matthew D Womer
Tim J Collins
Lois W Kaznicki
Diane P Ballestas
Gary M Jaspersohn
Original Assignee
Voice Control Systems Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Voice Control Systems Inc filed Critical Voice Control Systems Inc
Priority to JP2000533989A priority Critical patent/JP2002505556A/en
Priority to KR1020007009503A priority patent/KR20010086258A/en
Priority to AU29826/99A priority patent/AU2982699A/en
Priority to EP99911100A priority patent/EP1057317A2/en
Publication of WO1999044345A2 publication Critical patent/WO1999044345A2/en
Publication of WO1999044345A3 publication Critical patent/WO1999044345A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Abstract

A method and computer program for controlling navigation paths in a speech-recognition process in which prompts are provided to a user, and actions are taken based on comparison of the user's spoken responses to stored speech elements. The method includes organizing the prompts, actions, and speech elements in a hierarchy of nodes that include group nodes and terminal nodes, and displaying the nodes in a hierarchical list that indicates navigation paths in the speech-recognition process. A user can alter the navigation paths in the speech-recognition process by editing the position of the nodes in the hierarchical list. The speech-recognition process may be a call routing process.
PCT/US1999/004747 1998-02-27 1999-03-01 Controlling navigation paths of a speech-recognition process WO1999044345A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
JP2000533989A JP2002505556A (en) 1998-02-27 1999-03-01 Controlling the course of the speech recognition process
KR1020007009503A KR20010086258A (en) 1998-02-27 1999-03-01 Controlling navigation paths of a speech-recognition process
AU29826/99A AU2982699A (en) 1998-02-27 1999-03-01 Controlling navigation paths of a speech-recognition process
EP99911100A EP1057317A2 (en) 1998-02-27 1999-03-01 Controlling navigation paths of a speech-recognition process

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US3226698A 1998-02-27 1998-02-27
US09/032,266 1998-02-27

Publications (2)

Publication Number Publication Date
WO1999044345A2 WO1999044345A2 (en) 1999-09-02
WO1999044345A3 true WO1999044345A3 (en) 1999-10-21

Family

ID=21864005

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/004747 WO1999044345A2 (en) 1998-02-27 1999-03-01 Controlling navigation paths of a speech-recognition process

Country Status (5)

Country Link
EP (1) EP1057317A2 (en)
JP (1) JP2002505556A (en)
KR (1) KR20010086258A (en)
AU (1) AU2982699A (en)
WO (1) WO1999044345A2 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020023294A (en) * 2002-01-12 2002-03-28 (주)코리아리더스 테크놀러지 GUI Context based Command and Control Method with Speech recognition
CN110297616B (en) * 2019-05-31 2023-06-02 百度在线网络技术（北京）有限公司 Method, device, equipment and storage medium for generating speech technology

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0317480A2 (en) * 1987-11-19 1989-05-24 International Business Machines Corporation Graphical menu tree
WO1993006680A1 (en) * 1991-09-24 1993-04-01 Active Voice Corporation Configurable telephone interface for electronic devices
US5414809A (en) * 1993-04-30 1995-05-09 Texas Instruments Incorporated Graphical display of data
US5493606A (en) * 1994-05-31 1996-02-20 Unisys Corporation Multi-lingual prompt management system for a network applications platform
WO1996016500A1 (en) * 1994-11-22 1996-05-30 Voysys Corporation Voice response system with programming language extension

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0317480A2 (en) * 1987-11-19 1989-05-24 International Business Machines Corporation Graphical menu tree
WO1993006680A1 (en) * 1991-09-24 1993-04-01 Active Voice Corporation Configurable telephone interface for electronic devices
US5414809A (en) * 1993-04-30 1995-05-09 Texas Instruments Incorporated Graphical display of data
US5493606A (en) * 1994-05-31 1996-02-20 Unisys Corporation Multi-lingual prompt management system for a network applications platform
WO1996016500A1 (en) * 1994-11-22 1996-05-30 Voysys Corporation Voice response system with programming language extension

Also Published As

Publication number Publication date
AU2982699A (en) 1999-09-15
KR20010086258A (en) 2001-09-10
JP2002505556A (en) 2002-02-19
EP1057317A2 (en) 2000-12-06
WO1999044345A2 (en) 1999-09-02

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