WO1999004541A2 - Systemes de telecommunications - Google Patents

Systemes de telecommunications Download PDF

Info

Publication number
WO1999004541A2
WO1999004541A2 PCT/EP1998/004077 EP9804077W WO9904541A2 WO 1999004541 A2 WO1999004541 A2 WO 1999004541A2 EP 9804077 W EP9804077 W EP 9804077W WO 9904541 A2 WO9904541 A2 WO 9904541A2
Authority
WO
WIPO (PCT)
Prior art keywords
subscriber
caller
information
name
name information
Prior art date
Application number
PCT/EP1998/004077
Other languages
English (en)
Other versions
WO1999004541A3 (fr
Inventor
Andrew Hawkins
Original Assignee
Telefonaktiebolaget Lm Ericsson
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telefonaktiebolaget Lm Ericsson filed Critical Telefonaktiebolaget Lm Ericsson
Priority to AU88054/98A priority Critical patent/AU8805498A/en
Publication of WO1999004541A2 publication Critical patent/WO1999004541A2/fr
Publication of WO1999004541A3 publication Critical patent/WO1999004541A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091—CLI, identification of calling line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13378—Speech recognition, speech analysis

Definitions

  • the present invention relates to telecommunications systems, in particular to systems which provide a call return service. DESCRIPTION OF THE RELATED ART
  • Some telecommunications system offer subscribers a call return service in which the subscriber can dial a short number to listen to an announcement of the number of the last caller to that subscriber. The last number is stored at the local exchange. The call can then easily be returned by the subscriber to the last caller.
  • European Patent Application No. 0588101 discloses a system for storing voice mail messages, in which a calling party's actual name is attached to a stored voice mail type message, and is replayed to the subscriber during playback of the message.
  • a telecommunications network apparatus comprising subscriber storage means for storing name information corresponding to specific caller identity information in response to a subscriber request, caller storage means for storing the calling line identity of the last caller to the subscriber, and access means for providing, in response to a request from the subscriber, the stored name information corresponding to the stored identity information.
  • a method of providing caller information in a telecommunications network comprising steps of: storing name information corresponding to specific caller identity information in response to a subscriber request; receiving a service request from the subscriber; obtaining calling line identity information of the last caller to that subscriber; obtaining the stored name information corresponding to that calling line identity information; and supplying the obtained name information to the subscriber.
  • the information is preferably provided in the form of a voice message, or could be in the form of a text message .
  • embodiments of the present invention can provide user-friendly and cost effective network call return services for subscribers.
  • Figure 1 shows a schematic diagram of a telecommunications system
  • FIG. 2 shows a block diagram of node apparatus embodying the present invention.
  • Figure 3 is a flowchart illustrating steps in operating the apparatus of Figure 2.
  • FIG 1 shows a schematic diagram of a telecommunications system 1 in which a caller 10 is connected to a subscriber 12 by way of network connections 11 and 13 and node switching apparatus 14.
  • Figure 2 shows a block diagram of node apparatus 14 embodying the present invention.
  • the node apparatus includes a service check unit 142 which is connected to receive a call return service request from the subscriber 12.
  • a calling line identifier (CLI) store 144 is connected to receive the service request from the service check unit 142 and to receive calling line information from the last caller to call the subscriber 12.
  • the CLI store 144 is connected to a name look-up unit 146, which in turn delivers its output to a speech message system 148.
  • the speech message system 148 delivers voice messages to the subscriber 12.
  • the subscriber Before being able to use the service, the subscriber must store the names of one or more frequent callers, together with their respective CLIs. Then, in use, when one of those callers makes a call, the system is able to inform the subscriber of the caller's name, and not merely of his or her CLI.
  • the subscriber 12 invokes the call return service at step 32, for example by dialling a short number.
  • the service check 142 operates (step 33) to check that the subscriber 12 has access to the enhanced call return service. If this is not the case then the subscriber is alerted and the service terminated.
  • the service request is passed to the calling line identifier storage means 144.
  • the CLI store 144 outputs the calling line identifier of the last caller to call the subscriber to a name look-up unit 146, (step 34).
  • the date and time of the last call may be stored with the CLI of the caller.
  • the name look-up unit is configured to store subscriber-specific information relating to known CLIs and corresponding name data.
  • the subscriber will store in the name look-up unit 146 name information for responding to known calling line identifier information.
  • the name look-up unit 146 In response to receiving the CLI information the name look-up unit 146 passes the required name information to the speech system 148 (step 35) .
  • the speech system 148 operates to deliver a voice message to the subscriber which includes the name information and the last call details.
  • the different units of the node apparatus 14 are not necessarily physically located in one location.
  • the CLI store 144 and name look-up unit 146 could be in physically different locations, and connected by standard signalling protocols. Specifically, it will probably be advantageous for the CLI store 144 to be located in the subscriber's local exchange, while a single home look-up unit 146 and speech system 148 may serve several local exchanges. If no name corresponding to the CLI is stored in the name look-up unit then the number of the last caller is announced as usual.
  • the speech system stores voice messages recorded by the subscriber.
  • the speech system may alternatively be based on an intelligent speech platform which is able to generate voice messages from a text input (i.e. the name of the caller) , provided either direct by the subscriber or by the network operator in response to a request from the subscriber.
  • a text input i.e. the name of the caller
  • the name information relating to the caller may be stored, and transmitted to the subscriber in the form of a text message. This may be particularly applicable in the case of a mobile subscriber, for example using mobile phone complying with the GSM standard, in which case, instead of the CLI of the last caller being announced to the subscriber, the stored text identifying the caller may be transmitted as a SMS message.
  • system embodying the present invention provides a more user-friendly way of supplying last caller information to a subscriber.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

La présente invention concerne un appareil (14) de réseau de télécommunications comprenant une mémoire (146) d'abonné qui permet de stocker des informations de nom correspondant à des informations d'identité d'un demandeur spécifique en réaction à une demande d'un abonné, une mémoire (144) de demandeur qui permet de stocker l'identité d'une ligne appelante, et un organe d'accès (148, 148) qui fournit une réaction à une demande d'un abonné, les informations de nom stockées correspondant aux informations d'identité stockées. Les informations peuvent être fournies, par exemple, sous forme d'un message vocal et textuel. Le système peut également fournir un service sur retour d'appel amélioré.
PCT/EP1998/004077 1997-07-18 1998-07-01 Systemes de telecommunications WO1999004541A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU88054/98A AU8805498A (en) 1997-07-18 1998-07-01 Telecommunications systems

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9715236.7 1997-07-18
GB9715236A GB2327556A (en) 1997-07-18 1997-07-18 Telecommunications system

Publications (2)

Publication Number Publication Date
WO1999004541A2 true WO1999004541A2 (fr) 1999-01-28
WO1999004541A3 WO1999004541A3 (fr) 1999-04-08

Family

ID=10816119

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP1998/004077 WO1999004541A2 (fr) 1997-07-18 1998-07-01 Systemes de telecommunications

Country Status (3)

Country Link
AU (1) AU8805498A (fr)
GB (1) GB2327556A (fr)
WO (1) WO1999004541A2 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6553222B1 (en) 1999-03-29 2003-04-22 Openwave Systems Inc. Method and system facilitating automatic address book entries with caller specific voice identifiers and call notification

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0588101A2 (fr) * 1992-09-14 1994-03-23 Rolm Company Systèmes de stockage et de rappel de messages avec traitement de l'appelant d'une façon sélective
US5608788A (en) * 1992-09-29 1997-03-04 Lucent Technologies Inc. Information display provided to calling party

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5251250A (en) * 1990-09-12 1993-10-05 Alpine Electronics, Inc. Method of storing callers telephone numbers in during-absence automatic telephone answering state
GB2251764B (en) * 1991-01-11 1995-06-28 Technophone Ltd Telephone apparatus with calling line identification
JPH066428A (ja) * 1992-06-18 1994-01-14 Nec Corp 着呼識別機能付電話機

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0588101A2 (fr) * 1992-09-14 1994-03-23 Rolm Company Systèmes de stockage et de rappel de messages avec traitement de l'appelant d'une façon sélective
US5608788A (en) * 1992-09-29 1997-03-04 Lucent Technologies Inc. Information display provided to calling party

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
DANGERFIELD W ET AL: "CALLER DISPLAY AND CALL RETURN" BRITISH TELECOMMUNICATIONS ENGINEERING, vol. 12, no. PART 03, 1 October 1993, pages 176-182, XP000414762 *

Also Published As

Publication number Publication date
WO1999004541A3 (fr) 1999-04-08
AU8805498A (en) 1999-02-10
GB2327556A (en) 1999-01-27
GB9715236D0 (en) 1997-09-24

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