WO1998010573A3 - Systeme et procede donnant a un site de donnees eloigne une connectivite d'utilisateur - Google Patents

Systeme et procede donnant a un site de donnees eloigne une connectivite d'utilisateur Download PDF

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Publication number
WO1998010573A3
WO1998010573A3 PCT/US1997/015450 US9715450W WO9810573A3 WO 1998010573 A3 WO1998010573 A3 WO 1998010573A3 US 9715450 W US9715450 W US 9715450W WO 9810573 A3 WO9810573 A3 WO 9810573A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
telephone
remote data
remote
data site
Prior art date
Application number
PCT/US1997/015450
Other languages
English (en)
Other versions
WO1998010573A2 (fr
Inventor
William B Barker
Original Assignee
Data Race Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/740,775 external-priority patent/US5889845A/en
Priority claimed from US08/888,406 external-priority patent/US6295357B1/en
Application filed by Data Race Inc filed Critical Data Race Inc
Priority to EP97939756A priority Critical patent/EP0966832A2/fr
Publication of WO1998010573A2 publication Critical patent/WO1998010573A2/fr
Publication of WO1998010573A3 publication Critical patent/WO1998010573A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H04L12/6418—Hybrid transport
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/161—Implementation details of TCP/IP or UDP/IP stack architecture; Specification of modified or new header fields
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/163—In-band adaptation of TCP data exchange; In-band control procedures
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/164—Adaptation or special uses of UDP protocol
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121—Details of network access arrangements or protocols
    • H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H04L12/6418—Hybrid transport
    • H04L2012/6429—Terminal adapters
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H04L12/6418—Hybrid transport
    • H04L2012/6472—Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H04L12/6418—Hybrid transport
    • H04L2012/6475—N-ISDN, Public Switched Telephone Network [PSTN]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/4234—Remote access to features of PBX or home telephone systems-teleworking in a PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne un système et un procédé destinés à permettre à un utilisateur éloigné de se connecter à un site de données éloigné par une ligne de télécommunications, telle qu'une ligne téléphonique, l'utilisateur éloigné pouvant toujours recevoir des appels téléphoniques provenant d'autres correspondants sur cette même ligne téléphonique. Il devient donc inutile pour un utilisateur d'acquérir une deuxième ligne téléphonique destinée aux communications entrantes pendant l'exécution de communications de données, ce qui permet de réduire les coûts d'accès. L'utilisateur éloigné est doté d'un modem ou d'un dispositif de communication téléphonique pour utilisateur configuré pour être connecté à un site de données éloigné à travers le réseau téléphonique commuté public. La ligne de télécommunications ou de téléphone comporte un premier numéro de téléphone. Le site de données éloigné comprend un ou plusieurs serveurs de communication qui effectuent des opérations d'acheminement d'appels intelligents. Lorsque l'utilisateur se connecte au site de données éloigné par une ligne de télécommunications, soit le site de données éloigné, soit le dispositif de communication téléphonique pour utilisateur effectue une opération de renvoi automatique d'appels pour renvoyer automatiquement les appels téléphoniques effectués au premier numéro de téléphone vers un deuxième numéro de téléphone préaffecté par le site de données éloigné. Si, lorsque l'utilisateur est en train d'effectuer des communications de données sur la ligne de communication avec le site de données éloigné, un autre correspondant effectue un appel téléphonique vers l'utilisateur éloigné, l'appel téléphonique au premier numéro de téléphone est renvoyé au deuxième numéro de téléphone maintenu par le site de données éloigné grâce à l'opération de renvoi automatique d'appels. Le serveur de communication situé sur le site de données éloigné achemine alors l'appel téléphonique reçu vers le dispositif de communication téléphonique pour utilisateur au moyen de la ligne de télécommunications ordinairement utilisée pour les transferts de données entre le dispositif de communication téléphonique pour utilisateur et le site de données éloigné. Ainsi, il est inutile pour un utilisateur éloigné d'acquérir une deuxième ligne téléphonique, puisqu'il peut effectuer des communications de données avec le site de données éloigné tout en restant en mesure de recevoir des appels téléphoniques.
PCT/US1997/015450 1996-09-06 1997-09-03 Systeme et procede donnant a un site de donnees eloigne une connectivite d'utilisateur WO1998010573A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP97939756A EP0966832A2 (fr) 1996-09-06 1997-09-03 Systeme et procede donnant a un site de donnees eloigne une connectivite d'utilisateur

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US70826796A 1996-09-06 1996-09-06
US08/708,267 1996-09-06
US08/740,775 US5889845A (en) 1995-11-15 1996-11-01 System and method for providing a remote user with a virtual presence to an office
US08/740,775 1996-11-01
US08/888,406 US6295357B1 (en) 1996-09-06 1997-07-07 System and method for ringing other subscriber telephones connected to a telephone line during data communications on the telephone line
US08/888,406 1997-07-07

Publications (2)

Publication Number Publication Date
WO1998010573A2 WO1998010573A2 (fr) 1998-03-12
WO1998010573A3 true WO1998010573A3 (fr) 1998-07-30

Family

ID=27418839

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1997/015450 WO1998010573A2 (fr) 1996-09-06 1997-09-03 Systeme et procede donnant a un site de donnees eloigne une connectivite d'utilisateur

Country Status (2)

Country Link
EP (1) EP0966832A2 (fr)
WO (1) WO1998010573A2 (fr)

Families Citing this family (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US6614888B1 (en) 1999-03-02 2003-09-02 Telefonaktiebolaget Lm Ericsson (Publ) Device and method for telecommunication systems
US6873697B2 (en) 1999-03-02 2005-03-29 Telefonaktiebolaget Lm Ericsson (Publ) Method and apparatus for handling telecommunications connections
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
EP1187438A1 (fr) * 2000-07-31 2002-03-13 Avaya Technology Corp. Dispositif d'acces sécurisé à distance
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997047127A1 (fr) * 1996-06-04 1997-12-11 Telefonaktiebolaget Lm Ericsson (Publ) Modem a support ip

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997047127A1 (fr) * 1996-06-04 1997-12-11 Telefonaktiebolaget Lm Ericsson (Publ) Modem a support ip

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"INTERNET-TO-PUBLIC NETWORK INTERFACE", IBM TECHNICAL DISCLOSURE BULLETIN, vol. 40, no. 1, January 1997 (1997-01-01), pages 175, XP000686140 *
"WORKSTATION COMMUNICATIONS SYSTEM", IBM TECHNICAL DISCLOSURE BULLETIN, vol. 37, no. 9, 1 September 1994 (1994-09-01), pages 101 - 104, XP000473347 *

Also Published As

Publication number Publication date
EP0966832A2 (fr) 1999-12-29
WO1998010573A2 (fr) 1998-03-12

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