USRE45096E1 - Voice response system - Google Patents

Voice response system Download PDF

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Publication number
USRE45096E1
USRE45096E1 US12/458,605 US45860509A USRE45096E US RE45096 E1 USRE45096 E1 US RE45096E1 US 45860509 A US45860509 A US 45860509A US RE45096 E USRE45096 E US RE45096E
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United States
Prior art keywords
user
current
dialogue
stage
message
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Expired - Lifetime, expires
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US12/458,605
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English (en)
Inventor
Michael Andrew Harrison
Paul Ian Popay
Neil Lewis Watton
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British Telecommunications PLC
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British Telecommunications PLC
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Priority to US12/458,605 priority Critical patent/USRE45096E1/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Machine Translation (AREA)
  • Electrically Operated Instructional Devices (AREA)
  • Telephonic Communication Services (AREA)
US12/458,605 2001-04-19 2002-04-08 Voice response system Expired - Lifetime USRE45096E1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US12/458,605 USRE45096E1 (en) 2001-04-19 2002-04-08 Voice response system

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
EP01303600 2001-04-19
EP01303600 2001-04-19
US47490402A 2002-04-08 2002-04-08
PCT/GB2002/001643 WO2002087202A1 (fr) 2001-04-19 2002-04-08 Systeme de reponse vocale
US12/458,605 USRE45096E1 (en) 2001-04-19 2002-04-08 Voice response system

Related Parent Applications (1)

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US47490402A Reissue 2001-04-19 2002-04-08

Publications (1)

Publication Number Publication Date
USRE45096E1 true USRE45096E1 (en) 2014-08-26

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Application Number Title Priority Date Filing Date
US12/458,605 Expired - Lifetime USRE45096E1 (en) 2001-04-19 2002-04-08 Voice response system
US10/474,904 Ceased US7245706B2 (en) 2001-04-19 2002-04-08 Voice response system

Family Applications After (1)

Application Number Title Priority Date Filing Date
US10/474,904 Ceased US7245706B2 (en) 2001-04-19 2002-04-08 Voice response system

Country Status (4)

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US (2) USRE45096E1 (fr)
EP (1) EP1380154A1 (fr)
CA (1) CA2441195C (fr)
WO (1) WO2002087202A1 (fr)

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US7245706B2 (en) 2007-07-17
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CA2441195C (fr) 2008-08-26
EP1380154A1 (fr) 2004-01-14
WO2002087202A1 (fr) 2002-10-31

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