US8533275B2 - Synchronizing conversation structures in web-based email systems - Google Patents

Synchronizing conversation structures in web-based email systems Download PDF

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Publication number
US8533275B2
US8533275B2 US13/213,320 US201113213320A US8533275B2 US 8533275 B2 US8533275 B2 US 8533275B2 US 201113213320 A US201113213320 A US 201113213320A US 8533275 B2 US8533275 B2 US 8533275B2
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conversation
folder
conversations
web
changed
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US20130046836A1 (en
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Patrick Tousignant
Manish Garg
Sridhar Sundararaman
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Microsoft Technology Licensing LLC
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Microsoft Corp
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Priority to PCT/US2012/049678 priority patent/WO2013028336A2/en
Priority to CN201280040255.XA priority patent/CN103733218A/zh
Priority to EP12826364.7A priority patent/EP2745263A4/en
Priority to KR1020147004127A priority patent/KR101919180B1/ko
Priority to JP2014527158A priority patent/JP6018204B2/ja
Publication of US20130046836A1 publication Critical patent/US20130046836A1/en
Priority to US13/964,839 priority patent/US9413703B2/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/60—Business processes related to postal services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads

Definitions

  • Email is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks based on a store-and-forward model. Email servers accept, forward, deliver and store messages. Neither the users nor their computers need to be online simultaneously; they need connect only briefly, typically to an email server, for as long as it takes to send or receive messages. Email messages can include textual, graphical, audio, video, and comparable content.
  • Email client applications with limited storage traditionally synchronize emails stored in a subset of the folders and only some of the emails of those folders (based on time received).
  • Conversations which are groupings of emails identified by a common attribute (e.g., subject, thread topic, participants, etc.), can be spread across different folders. For example, some emails belonging to a conversation may be in the incoming mail folder, others in sent mail folder, yet others in user created folder(s).
  • a traditional email client application may be able to keep up-to-date status information on conversations.
  • Embodiments are directed to enabling synchronization of conversations and conversation properties in a web-based email system.
  • conversations may be enumerated to new clients providing folder-specific and global conversation information.
  • clients After receiving the initial conversation information, clients may maintain a conversation state, which may be used in updating clients from a web service store through a conversation synchronization command.
  • FIG. 1 illustrates an example networked system for synchronizing conversation structures in web-based email according to some embodiments
  • FIG. 2 illustrates major components of a system according to embodiments
  • FIG. 3 illustrates example store tables and indices in a system for synchronizing conversation structures
  • FIG. 4 is an action diagram illustrating example interactions between major components of a system according to embodiments
  • FIG. 5 is a networked environment, where a system according to embodiments may be implemented
  • FIG. 6 is a block diagram of an example computing operating environment, where embodiments may be implemented.
  • FIG. 7 illustrates a logic flow diagram for a process of synchronizing conversation structures in web-based email systems according to embodiments.
  • folder-specific and global conversation information may be synchronized with email client applications in a web-based mail system employing a conversation state.
  • references are made to the accompanying drawings that form a part hereof, and in which are shown by way of illustrating specific embodiments or examples. These aspects may be combined, other aspects may be utilized, and structural changes may be made without departing from the spirit or scope of the present disclosure. The following detailed description is therefore not to be taken in a limiting sense, and the scope of the present invention is defined by the appended claims and their equivalents.
  • program modules include routines, programs, components, data structures, and other types of structures that perform particular tasks or implement particular abstract data types.
  • embodiments may be practiced with other computer system configurations, including hand-held devices, multiprocessor systems, microprocessor-based or programmable consumer electronics, minicomputers, mainframe computers, and comparable computing devices.
  • Embodiments may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network.
  • program modules may be located in both local and remote memory storage devices.
  • Embodiments may be implemented as a computer-implemented process (method), a computing system, or as an article of manufacture, such as a computer program product or computer readable media.
  • the computer program product may be a computer storage medium readable by a computer system and encoding a computer program that comprises instructions for causing a computer or computing system to perform example process(es).
  • the computer-readable storage medium is a non-transitory computer-readable memory device.
  • the computer-readable storage medium can for example be implemented via one or more of a volatile computer memory, a non-volatile memory, a hard drive, a flash drive, a floppy disk, or a compact disk, and comparable media.
  • platform may be a combination of software and hardware components for providing web-based email services. Examples of platforms include, but are not limited to, a hosted service executed over a plurality of servers, an application executed on a single computing device, and comparable systems.
  • server generally refers to a computing device executing one or more software programs typically in a networked environment. However, a server may also be implemented as a virtual server (software programs) executed on one or more computing devices viewed as a server on the network. More detail on these technologies and example operations is provided below.
  • diagram 100 illustrates an example networked system for synchronizing conversation structures in web-based email according to some embodiments.
  • Example components shown in diagram 100 are for illustration purposes. Embodiments may be implemented in various local, networked, and similar computing environments employing a variety of computing devices and systems.
  • a web service command as part of the web service 102 facilitating email exchange allows a client (e.g., 106 , 108 , 110 ) to synchronize conversations, which have at least one email within a specified folder and time window.
  • the web service 102 may report changes to conversations rather than emails and efficiently enumerate existing conversations such that new clients joining the service receive all conversation data. Folder-specific and global information about each conversation such as number of read/unread/flagged/responded emails (in a specific folder or total) may be reported.
  • the web service 102 may also return a synchronization state to the client allowing it to control the synchronization session.
  • Web service 102 and clients 106 - 110 may communicate over one or more networks 112 and email (and conversation) related data may be stored in one or more data stores 104 as illustrated in diagram 100 .
  • a web service may track changes to conversation objects in a server database and report the structure of any changed conversation to the client. This may include aggregated data like the subject, recipients, flags, importance, categories, etc. The reported data may also include a list of emails (e.g., identified by an “itemId”) that are part of a conversation.
  • a query mechanism may be used where the last synchronized conversation is sought on each request. This approach maintains the synchronization state small and is an efficient operation for the server.
  • FIG. 2 illustrates major components of a system according to embodiments.
  • a system enabling synchronization of conversations within an email service may include any number of components. Those illustrated in diagram 200 are for example purposes only and do not constitute a limitation on embodiments.
  • the example components in a system include web-based email application 222 communicating with web service 224 (for example, Exchange® by Microsoft Corp. of Redmond, Wash.), and synchronization service 226 .
  • Web service 224 and synchronization service 226 may interact with synchronization providers 230 within an internal application programming interface (API) 228 and through a messaging API (MAPI) 232 with the Incremental Change Synchronization (ICS) 234 of a data store 236 storing emails, conversations, and relevant metadata.
  • API application programming interface
  • MAPI messaging API
  • ICS Incremental Change Synchronization
  • An example for synchronization service 226 is Exchange ActiveSync® (EAS) by Microsoft Corp. of Redmond, Wash., which is an XML-based protocol that communicates over Hypertext Transport Protocol (HTTP) designed for the synchronization of email, contacts, calendar, tasks and notes from a messaging server to a mobile device.
  • the protocol may also provide mobile device management and policy controls.
  • the synchronization service 226 may provide a conversation view that puts email messages in a view connected by several attributes including a message ID and the email subject, notes synchronizing, the ability to look up the availability (free/busy status) of a contact (from their calendar), a nickname cache in which the names of common used contacts are shared, the ability to set a server side rule to move messages in a conversation, etc.
  • the web service 224 and the web-based email application 222 may communicate with the data store 236 through the internal API 228 with the MAPI 232 acting as middle tier.
  • MAPI 232 is a messaging architecture and a Component Object Model (COM) based API that allows client programs to become (e-mail) messaging-enabled, -aware, or -based by calling MAPI subsystem routines that interface with certain messaging servers.
  • MAPI allows complete control over the messaging system on the client computer, creation and management of messages, management of the client mailbox, service providers, and so on.
  • MAPI includes facilities to access message transports, message stores, and directories.
  • ICS 234 is part of the web service that allows MAPI clients to enumerate changes that have occurred in a given folder. ICS 234 may be envisioned as a change tracking module.
  • the web-based email application 222 may send a conversation synchronization request to web service 224 .
  • the web service 224 may call ICS 234 on a conversation view of a folder and determine the list of conversations that have changed.
  • the client may send a GetConversationItems request with the conversation state blob for that conversation.
  • the web service 224 may read the item list from the conversation view of a folder, compare with the data in the conversation state and return the item properties and bodies that have changed. A more detailed process is explained below.
  • the web-based email application 222 may start a synchronization session by sending a synchronize conversation request.
  • the request may include a list of folder IDs to synchronize (e.g., in priority order), a time window to synchronize, a number of changes to return, and/or a mega synchronization state blob (empty on first synchronization).
  • the response may include an updated mega synchronization state blob, a flag indicating if there are more changes, the changed or added conversations that participate in at least one of the folders requested, and the deleted conversations.
  • the data per conversation may include a conversation ID, the message identifier (MID) of the conversation object (to correlate deletes), the aggregate statistics for some of the folders, and/or the aggregate global statistics.
  • Each of the deleted conversations may include the MID of the conversation object and a folder ID that the message is being deleted from.
  • the web-based email application 222 may iterate through the added/changed conversations, iterate through the deleted conversations, and Delete conversations for which the last received time is past the time window desired.
  • the iteration through the added/changed conversations may include finding the conversation in the local database using the conversation ID (if not found, it may create a new conversation), updating the global statistics, updating the folder statistics (for those folders with statistics available), removing any folder statistics for folders that are not within the folder IDs (FIDs), and adding conversation ID to list of conversations to “get”.
  • Iteration through the deleted conversations may include finding the conversation in the local database using the MID (if not found, skipping to next deleted conversation), removing any folder statistics for the folder this deleted conversation was in, and adding conversation ID to list of conversations to “get”.
  • the web-based email application 222 may send GetConversationItems requests with the following arguments: (1) a conversation ID, (2) a CState (conversation state) received in the last GetConversationItems for this conversation, and (3) the item IDs+change key+read flag change key for each message in the conversation. If the response is “conversation not found”, the web-based email application may delete the conversation from its database. If the conversation is found, the response may include the message properties for the items that have changed, the body parts of messages affected by the changes, the new CState for this conversation, and the item IDs+change key+read flag change key for each message in the conversation. The web-based email application may store the response in the conversation. If any item ID is in the request and is not in the response, that message may be deleted.
  • the web service 224 may receive a conversation synchronization request with the arguments the list of folder IDs to synchronize, a time window to synchronize, a number of changes to return, and/or a mega synchronization state blob (empty on first sync).
  • the response may include an updated synchronization state blob, a flag indicating if there are more changes, the changed or added conversations that participate in at least one of the folders requested, and/or the deleted conversations.
  • the data per conversation may include the conversation ID, the MID of the conversation object (to correlate deletes), the aggregate statistics for some of the folders, and/or the aggregate global statistics.
  • the deleted conversations may include the MID of the conversation object, the folder ID of the folder the conversation is being deleted from.
  • the web service 224 may compute the response by performing the following steps:
  • the web service 224 may receive a GetConversationItems request with arguments (1) the conversation ID, (2) the CState received in the last GetConversationItems for this conversation, (3) the item IDs+change key+read flag change key for each message in the conversation. If the response is “conversation not found”, the web-based email application 222 may delete the conversation from its database. If the conversation is found, the response may include the message properties for the items that have changed, the body parts of messages affected by the changes, the new CState for this conversation, and the item IDs+change key+read flag change key for each message in the conversation.
  • the web service may 224 call ICS 234 with the arguments (1) the previous synchronization state, (2) the folder ID, (3) a new flag that indicates “conversation mode”, (4) the “new-to-old” flag, and (5) the list of extra properties to return for adds and changes.
  • the ICS 234 may return the conversations added/changed, the conversations “soft-deleted” (no longer in the folder being synchronized), and the new synchronization state.
  • the conversations added/changed may include a conversation ID, a MID of the conversation object (used to correlate future deletes), the folder-specific conversation statistics, and the global conversation statistics.
  • the “soft-deleted” conversations may also include the MID of the conversation object.
  • the ICS mode may enumerate changes to any conversation object with at least one message in that folder. Since the web service may be performing an ICS enumeration for each folder requested by the client, a synchronization state per folder may be stored in data store 236 .
  • FIG. 3 illustrates example store tables and indices in a system for synchronizing conversation structures.
  • a system may employ one or more tables to keep track of conversation states, message states, etc.
  • Some example tables are conceptually illustrated in diagram 300 .
  • the ICS mode may enumerate changes to any conversation object with at least one message in a folder.
  • folders e.g., 344 , 346
  • a conversation view index 352 sorted by change number (CN) may be maintained.
  • the data store may maintain several of these indexes per folder.
  • the status of messages may be maintained in a conversation view of a folder 342 , where the messages are recorded along with their conversation attributes. Conversation information may be stored in a conversation folder 348 .
  • MIDs and FIDs ( 350 ) may be used by the system at various stages of synchronization.
  • a synchronization state may be stored per folder. If the size of the synchronization state is too big, data may be removed by using a Delete History Table 354 . As a message is deleted, it may be appended to Delete History Table 354 with a new CN. At synchronization time, any entry in the Delete History Table 354 that has not been processed may be included in the deleted set of the response.
  • FIG. 4 is an action diagram illustrating example interactions between major components of a system according to embodiments. While diagram 400 displays interactions between web-based email application 462 , web service 464 , ICS 466 , and store 468 , a system according to embodiments may include additional components with additional interactions.
  • web-based email application 462 may start the process with a conversation synchronization request ( 471 ), upon which the web service 464 may read on the conversation view of a folder ( 472 ) through ICS 466 .
  • ICS 466 may return synchronization operations ( 473 ) to web service 464 , which may provide conversation IDs ( 474 ) to web-based email application 462 .
  • web-based email application 462 may send a GetConversationItems request with previous state ( 475 ) to web service 464 .
  • Web service 464 may submit a query on the conversation view of a folder ( 476 ) based on the conversation IDs received from the web-based email application to store 468 through ICS 466 .
  • web service 464 may receive a list of items and change keys ( 477 ) from the store 468 and query the items ( 478 ).
  • the store 468 may return item props and body differentials ( 479 ) to the web service 464 , which may send item props, body differentials, and the new state ( 480 ) to the web-based email application 462 .
  • a system according to embodiments may also employ fewer or additional interactions to synchronize conversations among clients.
  • FIG. 1 through 4 are shown with specific components and configurations. Embodiments are not limited to systems according to these example configurations. Synchronizing email conversation structures in web-based systems may be implemented in configurations employing fewer or additional components in business applications. Furthermore, the example architectures, systems and components shown in FIG. 1 through 4 and their attributes may be implemented in a similar manner with other components using the principles described herein.
  • FIG. 5 is a networked environment, where a system according to embodiments may be implemented.
  • a web-based email service with conversation synchronization may be facilitated through one or more applications executed over one or more servers 514 or a single server (e.g. web server) 516 such as a hosted service.
  • the applications facilitating email exchanges and conversation synchronization may communicate with client applications such as browsers on individual computing devices such as a smart phone 513 , a laptop computer 512 , or desktop computer 511 (‘client devices’) through network(s) 510 .
  • client devices desktop computer 511
  • a web-based email service may enable client applications on client devices 511 - 513 and similar devices exchange emails while synchronizing conversations across the client applications even if synchronization is restricted to a subset of folders.
  • the server(s) may retrieve or store relevant data from/to data store(s) 519 directly or through database server 518 .
  • Network(s) 510 may comprise any topology of servers, clients, Internet service providers, and communication media.
  • a system according to embodiments may have a static or dynamic topology.
  • Network(s) 510 may include secure networks such as an enterprise network, an unsecure network such as a wireless open network, or the Internet.
  • Network(s) 510 may also coordinate communication over other networks such as Public Switched Telephone Network (PSTN) or cellular networks.
  • PSTN Public Switched Telephone Network
  • network(s) 510 may include short range wireless networks such as Bluetooth or similar ones.
  • Network(s) 510 provide communication between the nodes described herein.
  • network(s) 510 may include wireless media such as acoustic, RF, infrared and other wireless media.
  • FIG. 6 and the associated discussion are intended to provide a brief, general description of a suitable computing environment in which embodiments may be implemented.
  • computing device 600 may include at least one processing unit 602 and system memory 604 .
  • Computing device 600 may also include a plurality of processing units that cooperate in executing programs.
  • the system memory 604 may be volatile (such as RAM), non-volatile (such as ROM, flash memory, etc.) or some combination of the two.
  • System memory 604 typically includes an operating system 605 suitable for controlling the operation of the platform, such as the WINDOWS® operating systems from MICROSOFT CORPORATION of Redmond, Wash.
  • the system memory 604 may also include one or more software applications such as program modules 606 , web service 622 , and web-based email application 624 .
  • Web service 622 may provide, among other services, email services facilitating exchange of emails among client applications.
  • Web service 622 may include one or more applications for providing the web-based services such as web-based email application 624 .
  • Web-based email application 624 may enable synchronization of conversations within the email system by employing a conversation state at each client and a web service command for conversation synchronization. This basic configuration is illustrated in FIG. 6 by those components within dashed line 608 .
  • Computing device 600 may have additional features or functionality.
  • the computing device 600 may also include additional data storage devices (removable and/or non-removable) such as, for example, magnetic disks, optical disks, or tape.
  • additional storage is illustrated in FIG. 6 by removable storage 609 and non-removable storage 610 .
  • Computer readable storage media may include volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information, such as computer readable instructions, data structures, program modules, or other data.
  • Computer readable storage media is a non-transitory computer readable memory device.
  • System memory 604 , removable storage 609 and non-removable storage 610 are all examples of computer readable storage media.
  • Computer readable storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can be accessed by computing device 600 . Any such computer readable storage media may be part of computing device 600 .
  • Computing device 600 may also have input device(s) 612 such as keyboard, mouse, pen, voice input device, touch input device, and comparable input devices.
  • Output device(s) 614 such as a display, speakers, printer, and other types of output devices may also be included. These devices are well known in the art and need not be discussed at length here.
  • Computing device 600 may also contain communication connections 616 that allow the device to communicate with other devices 618 , such as over a wireless network in a distributed computing environment, a satellite link, a cellular link, and comparable mechanisms.
  • Other devices 618 may include computer device(s) that execute communication applications, storage servers, and comparable devices.
  • Communication connection(s) 616 is one example of communication media.
  • Communication media can include therein computer readable instructions, data structures, program modules, or other data in a modulated data signal, such as a carrier wave or other transport mechanism, and includes any information delivery media.
  • modulated data signal means a signal that has one or more of its characteristics set or changed in such a manner as to encode information in the signal.
  • communication media includes wired media such as a wired network or direct-wired connection, and wireless media such as acoustic, RF, infrared and other wireless media.
  • Example embodiments also include methods. These methods can be implemented in any number of ways, including the structures described in this document. One such way is by machine operations, of devices of the type described in this document.
  • Another optional way is for one or more of the individual operations of the methods to be performed in conjunction with one or more human operators performing some. These human operators need not be co-located with each other, but each can be only with a machine that performs a portion of the program.
  • FIG. 7 illustrates a logic flow diagram for process 700 of synchronizing conversation structures in web-based email systems according to embodiments.
  • Process 700 may be implemented by any web-based email service or application.
  • Process 700 may begin with operation 710 , where conversations may be enumerated. New clients or clients joining the service after a prolonged absence may be provided all conversation information such as emails and attributes associated with the conversation(s).
  • conversation details and state may be provided to a client. Conversations may be identified by a conversation identifier, a name, or similar suitable attribute.
  • a conversation state may be received from a client.
  • the web-based email service may determine conversation details to be provided to the client based on the conversation state of the client and provide those to the client at operation 740 .
  • the service may at the same time update the state of the client or the client may update its state locally.
  • Some embodiments may be implemented in a computing device that includes a communication module, a memory, and a processor, where the processor executes a method as described above or comparable ones in conjunction with instructions stored in the memory.
  • Other embodiments may be implemented as a computer readable storage medium with instructions stored thereon for executing a method as described above or similar ones.
  • process 700 The operations included in process 700 are for illustration purposes.
  • a web-based email service with conversation synchronization may be implemented by similar processes with fewer or additional steps, as well as in different order of operations using the principles described herein.

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Application Number Priority Date Filing Date Title
US13/213,320 US8533275B2 (en) 2011-08-19 2011-08-19 Synchronizing conversation structures in web-based email systems
JP2014527158A JP6018204B2 (ja) 2011-08-19 2012-08-05 ウェブベース電子メールシステムにおける対話構造の同期化
PCT/US2012/049678 WO2013028336A2 (en) 2011-08-19 2012-08-05 Synchronizing conversation structures in web-based email systems
CN201280040255.XA CN103733218A (zh) 2011-08-19 2012-08-05 在基于web的电子邮件系统中同步会话结构
EP12826364.7A EP2745263A4 (en) 2011-08-19 2012-08-05 SYNCHRONIZATION OF CONVERSATION STRUCTURES IN WEB BASED ELECTRICAL MAIL SYSTEMS
KR1020147004127A KR101919180B1 (ko) 2011-08-19 2012-08-05 웹 기반 이메일 시스템에서의 대화 구조의 동기화 기법
US13/964,839 US9413703B2 (en) 2011-08-19 2013-08-12 Synchronizing conversation structures in web-based email systems

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US11245654B2 (en) 2019-07-02 2022-02-08 International Business Machines Corporation System and method to create global conversation thread across communication channels
US11398996B2 (en) 2019-07-02 2022-07-26 International Business Machines Corporation System and method to create global conversation thread across communication channels

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