US20220038543A1 - Computer system providing context-based software as a service (saas) application session switching and related methods - Google Patents
Computer system providing context-based software as a service (saas) application session switching and related methods Download PDFInfo
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- US20220038543A1 US20220038543A1 US17/451,359 US202117451359A US2022038543A1 US 20220038543 A1 US20220038543 A1 US 20220038543A1 US 202117451359 A US202117451359 A US 202117451359A US 2022038543 A1 US2022038543 A1 US 2022038543A1
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/48—Program initiating; Program switching, e.g. by interrupt
- G06F9/4806—Task transfer initiation or dispatching
- G06F9/4843—Task transfer initiation or dispatching by program, e.g. task dispatcher, supervisor, operating system
- G06F9/485—Task life-cycle, e.g. stopping, restarting, resuming execution
- G06F9/4856—Task life-cycle, e.g. stopping, restarting, resuming execution resumption being on a different machine, e.g. task migration, virtual machine migration
- G06F9/4862—Task life-cycle, e.g. stopping, restarting, resuming execution resumption being on a different machine, e.g. task migration, virtual machine migration the task being a mobile agent, i.e. specifically designed to migrate
- G06F9/4875—Task life-cycle, e.g. stopping, restarting, resuming execution resumption being on a different machine, e.g. task migration, virtual machine migration the task being a mobile agent, i.e. specifically designed to migrate with migration policy, e.g. auction, contract negotiation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/148—Migration or transfer of sessions
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- H04L67/18—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/2866—Architectures; Arrangements
- H04L67/30—Profiles
- H04L67/306—User profiles
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- H04L67/42—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
Definitions
- desktop virtualization a user's computing environment (e.g., operating system, applications, and/or user settings) may be separated from the user's physical computing device (e.g., smartphone, laptop, desktop computer).
- a “virtualized desktop” may be stored in and administered by a remote server, rather than in the local storage of the client computing device.
- VDI Virtual Desktop Infrastructure
- Servers in such systems may include storage for virtual desktop images and system configuration information, as well as software components to provide the virtual desktops and allow users to interconnect to them.
- a VDI server may include one or more hypervisors (virtual machine managers) to create and maintain multiple virtual machines, software to manage the hypervisor(s), a connection broker, and software to provision and manage the virtual desktops.
- Desktop virtualization systems may be implemented using a single virtualization server or a combination of servers interconnected as a server grid.
- a cloud computing environment, or cloud system may include a pool of computing resources (e.g., desktop virtualization servers), storage disks, networking hardware, and other physical resources that may be used to provision virtual desktops, along with additional computing devices to provide management and customer portals for the cloud system.
- Cloud systems may dynamically create and manage virtual machines for customers over a network, providing remote customers with computational resources, data storage services, networking capabilities, and computer platform and application support.
- a customer in a cloud system may request a new virtual machine having a specified processor speed and memory, and a specified amount of disk storage.
- a resource manager may select a set of available physical resources from the cloud resource pool (e.g., servers, storage disks) and may provision and create a new virtual machine in accordance with the customer's specified computing parameters.
- Cloud computing services may service multiple customers with private and/or public components, and may be configured to provide various specific services, including web servers, security systems, development environments, user interfaces, and the like.
- SaaS Software as a Service
- SaaS applications are offered for numerous areas, including business, accounting, and even gaming applications. SaaS applications are typically accessed on client devices with a thin client via a browser program.
- a computing device may include a memory and a processor configured to cooperate with the memory to open a hosted session of an application running in a native session at a client computing device while the native session is also running.
- the processor may further cause the client computing device to switch between displaying the native session of the application and remotely displaying the hosted session of the application based upon a context associated with the client computing device.
- the context associated with the client computing device may correspond to a location of the client computing device.
- the client computing device may be associated with a user account having a plurality of different personas, and the context associated with the client computing device may correspond to an active persona from among the plurality of different personas.
- the context associated with the client computing device may correspond to a type of transaction requested by the application.
- the context associated with the client computing device may correspond to a security risk level associated with an operation being performed by the application.
- the context associated with the client computing device corresponds to a latency associated with the hosted session of the application.
- the client computing device may include at least one input device, and the context associated with the client computing device may correspond to a call to use the at least one input device by the application.
- the at least one input device may comprise at least one of a camera, a microphone, and an accelerometer.
- the context associated with the client computing device may correspond to a processing level associated with an operation being performed by the application.
- a related method may include, at a computing device, opening a hosted session of an application running in a native session at a client computing device while the native session is also running, and causing the client computing device to switch between displaying the native session of the application and remotely displaying the hosted session of the application based upon a context associated with the client computing device.
- a related non-transitory computer-readable medium may have computer-executable instructions for causing a computing device to perform steps including opening a hosted session of an application running in a native session at a client computing device while the native session is also running, and causing the client computing device to switch between displaying the native session of the application and remotely displaying the hosted session of the application based upon a context associated with the client computing device.
- FIG. 1 is a block diagram of a network environment of computing devices in which various aspects of the disclosure may be implemented.
- FIG. 2 is a block diagram of a computing device useful for practicing an embodiment of the client machines or the remote machines illustrated in FIG. 1 .
- FIG. 3 is a block diagram of a computing system providing Software as a Service (SaaS) application session switching between native and hosted SaaS application sessions in accordance with an example embodiment.
- SaaS Software as a Service
- FIG. 4 is a block diagram of an example implementation of the computing system of FIG. 3 illustrating switching between native and hosted SaaS application sessions based upon a location associated with the client computing device.
- FIG. 5 is a block diagram of an example implementation of the computing system of FIG. 3 illustrating switching between native and hosted SaaS application sessions based upon different user personas.
- FIGS. 6A-6B are block diagrams of an example implementation of the computing system of FIG. 3 illustrating switching between native and hosted SaaS application sessions based upon different transaction request types.
- FIGS. 7A-7B are block diagrams of an example implementation of the computing system of FIG. 3 illustrating switching between native and hosted SaaS application sessions based upon different security risk levels.
- FIG. 8 is a block diagram of an example implementation of the computing system of FIG. 3 illustrating switching between native and hosted SaaS application sessions based upon latency.
- FIG. 9 is a block diagram of an example implementation of the computing system of FIG. 3 illustrating switching between native and hosted SaaS application sessions based upon a call to use an input device associated with the client computing device.
- FIG. 10 is a series of front views of a display screen of the client computing device of FIG. 3 illustrating an example implementation of switching between native and hosted SaaS application sessions based upon a processing level associated with an operation being performed by the SaaS application.
- FIG. 11 is a block diagram illustrating example method aspects associated with the computing system of FIG. 3 .
- aspects described herein may be embodied as a device, a method or a computer program product (e.g., a non-transitory computer-readable medium having computer executable instruction for performing the noted operations or steps). Accordingly, those aspects may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects.
- Such aspects may take the form of a computer program product stored by one or more computer-readable storage media having computer-readable program code, or instructions, embodied in or on the storage media.
- Any suitable computer readable storage media may be utilized, including hard disks, CD-ROMs, optical storage devices, magnetic storage devices, and/or any combination thereof.
- a non-limiting network environment 101 in which various aspects of the disclosure may be implemented includes one or more client machines 102 A- 102 N, one or more remote machines 106 A- 106 N, one or more networks 104 , 104 ′, and one or more appliances 108 installed within the computing environment 101 .
- the client machines 102 A- 102 N communicate with the remote machines 106 A- 106 N via the networks 104 , 104 ′.
- the client machines 102 A- 102 N communicate with the remote machines 106 A- 106 N via an intermediary appliance 108 .
- the illustrated appliance 108 is positioned between the networks 104 , 104 ′ and may also be referred to as a network interface or gateway.
- the appliance 108 may operate as an application delivery controller (ADC) to provide clients with access to business applications and other data deployed in a datacenter, the cloud, or delivered as Software as a Service (SaaS) across a range of client devices, and/or provide other functionality such as load balancing, etc.
- ADC application delivery controller
- SaaS Software as a Service
- multiple appliances 108 may be used, and the appliance(s) 108 may be deployed as part of the network 104 and/or 104 ′.
- the client machines 102 A- 102 N may be generally referred to as client machines 102 , local machines 102 , clients 102 , client nodes 102 , client computers 102 , client devices 102 , computing devices 102 , endpoints 102 , or endpoint nodes 102 .
- the remote machines 106 A- 106 N may be generally referred to as servers 106 or a server farm 106 .
- a client device 102 may have the capacity to function as both a client node seeking access to resources provided by a server 106 and as a server 106 providing access to hosted resources for other client devices 102 A- 102 N.
- the networks 104 , 104 ′ may be generally referred to as a network 104 .
- the networks 104 may be configured in any combination of wired and wireless networks.
- a server 106 may be any server type such as, for example: a file server; an application server; a web server; a proxy server; an appliance; a network appliance; a gateway; an application gateway; a gateway server; a virtualization server; a deployment server; a Secure Sockets Layer Virtual Private Network (SSL VPN) server; a firewall; a web server; a server executing an active directory; a cloud server; or a server executing an application acceleration program that provides firewall functionality, application functionality, or load balancing functionality.
- SSL VPN Secure Sockets Layer Virtual Private Network
- a server 106 may execute, operate or otherwise provide an application that may be any one of the following: software; a program; executable instructions; a virtual machine; a hypervisor; a web browser; a web-based client; a client-server application; a thin-client computing client; an ActiveX control; a Java applet; software related to voice over internet protocol (VoIP) communications like a soft IP telephone; an application for streaming video and/or audio; an application for facilitating real-time-data communications; a HTTP client; a FTP client; an Oscar client; a Telnet client; or any other set of executable instructions.
- VoIP voice over internet protocol
- a server 106 may execute a remote presentation services program or other program that uses a thin-client or a remote-display protocol to capture display output generated by an application executing on a server 106 and transmit the application display output to a client device 102 .
- a server 106 may execute a virtual machine providing, to a user of a client device 102 , access to a computing environment.
- the client device 102 may be a virtual machine.
- the virtual machine may be managed by, for example, a hypervisor, a virtual machine manager (VMM), or any other hardware virtualization technique within the server 106 .
- VMM virtual machine manager
- the network 104 may be: a local-area network (LAN); a metropolitan area network (MAN); a wide area network (WAN); a primary public network 104 ; and a primary private network 104 .
- Additional embodiments may include a network 104 of mobile telephone networks that use various protocols to communicate among mobile devices.
- the protocols may include 802.11, Bluetooth, and Near Field Communication (NFC).
- FIG. 2 depicts a block diagram of a computing device 100 useful for practicing an embodiment of client devices 102 , appliances 108 and/or servers 106 .
- the computing device 100 includes one or more processors 103 , volatile memory 122 (e.g., random access memory (RAM)), non-volatile memory 128 , user interface (UI) 123 , one or more communications interfaces 118 , and a communications bus 150 .
- volatile memory 122 e.g., random access memory (RAM)
- UI user interface
- the non-volatile memory 128 may include: one or more hard disk drives (HDDs) or other magnetic or optical storage media; one or more solid state drives (SSDs), such as a flash drive or other solid-state storage media; one or more hybrid magnetic and solid-state drives; and/or one or more virtual storage volumes, such as a cloud storage, or a combination of such physical storage volumes and virtual storage volumes or arrays thereof.
- HDDs hard disk drives
- SSDs solid state drives
- virtual storage volumes such as a cloud storage, or a combination of such physical storage volumes and virtual storage volumes or arrays thereof.
- the user interface 123 may include a graphical user interface (GUI) 124 (e.g., a touchscreen, a display, etc.) and one or more input/output (I/O) devices 126 (e.g., a mouse, a keyboard, a microphone, one or more speakers, one or more cameras, one or more biometric scanners, one or more environmental sensors, and one or more accelerometers, etc.).
- GUI graphical user interface
- I/O input/output
- the non-volatile memory 128 stores an operating system 115 , one or more applications 116 , and data 117 such that, for example, computer instructions of the operating system 115 and/or the applications 116 are executed by processor(s) 103 out of the volatile memory 122 .
- the volatile memory 122 may include one or more types of RAM and/or a cache memory that may offer a faster response time than a main memory.
- Data may be entered using an input device of the GUI 124 or received from the I/O device(s) 126 .
- Various elements of the computer 100 may communicate via the communications bus 150 .
- the processor(s) 103 may be implemented by one or more programmable processors to execute one or more executable instructions, such as a computer program, to perform the functions of the system.
- processor describes circuitry that performs a function, an operation, or a sequence of operations. The function, operation, or sequence of operations may be hard coded into the circuitry or soft coded by way of instructions held in a memory device and executed by the circuitry.
- a processor may perform the function, operation, or sequence of operations using digital values and/or using analog signals.
- the processor 103 may be analog, digital or mixed-signal. In some embodiments, the processor 103 may be one or more physical processors, or one or more virtual (e.g., remotely located or cloud) processors.
- a processor including multiple processor cores and/or multiple processors may provide functionality for parallel, simultaneous execution of instructions or for parallel, simultaneous execution of one instruction on more than one piece of data.
- the computer system 30 may be implemented as a unified endpoint management (UEM) system in which the server 32 provides for an enterprise to exercise centralized control of client computing devices 31 .
- EMM enterprise mobility management
- the server 32 allows for the enforcement of data loss prevention (DLP) and/or other security policies for user access to various applications and data, and in some instances may be implemented in conjunction with a mobile device management (MDM) agent installed on the client computing device 31 .
- MDM mobile device management
- the system 30 may utilize a mobile application management (MAM) approach, which provides enterprise control at the application level for managing and securing application data without installing an agent on the client computing device 31 .
- MDM mobile device management
- a native SaaS application is one that runs on a client computing device and communicates directly with a target host (e.g., a SaaS server) via the Internet.
- the native SaaS application may operate within a managed framework (e.g., UEM/EMM), which provides access to the Internet and/or enterprise resources in accordance with certain rules and permission levels, as noted above.
- UEM/EMM managed framework
- a hosted SaaS application session is run remotely on a cloud or network server 32 , such as in a virtual computing session, and displayed locally at the client computing device 31 .
- this may be done via a hosted browser such as those provided through the Citrix Secure Browser Standard Service.
- a hosted browser such as those provided through the Citrix Secure Browser Standard Service.
- it will be appreciated that other forms of managed and hosted browsers may be used in different embodiments.
- the present approach allows the client computing device 31 and the server 32 to advantageously cooperate to switch between a native session of the SaaS application and the hosted session of the SaaS application 33 based upon a context associated with the client computing device 31 .
- the context associated with the client computing device 31 may generally pertain to how the SaaS application is being used, metrics associated with the SaaS application sessions, where the client computing device 31 is being used, etc.
- the client computing device 31 and/or the server 32 may dynamically or automatically transition between the different sessions of the same SaaS application based upon changes in one of more of these contextual parameters, and in some implementations in a transparent fashion (i.e., unbeknownst to the user). In some embodiments, the user may also be prompted to approve a switch before it occurs, if desired.
- the client computing device 31 may be associated with a user account having a plurality of different personas, such as a work persona and a personal/home persona, for example.
- the context used for switching between hosted and native SaaS application sessions may correspond to which of the different user personas is currently active.
- the work persona is active (e.g., the user has logged onto their enterprise account) then the hosted SaaS session is used.
- the work persona is no longer active (e.g., the client computing device 31 is logged off of the enterprise account)
- a transition to the native SaaS session occurs as shown.
- other personas and session switching arrangements may be used in different embodiments.
- the context corresponds to a type of transaction requested by the SaaS application.
- the native SaaS application session is initially being used by the client computing device 31 and is requesting publicly available data from the internet 60 ( FIG. 6A ).
- this change in context results in a switch to the hosted SaaS application session 33 which may interface with an enterprise server 61 for retrieving the secure enterprise data.
- Various other types of transaction requests may be used to trigger SaaS application session switching as well.
- the context may correspond to a security risk level.
- the native SaaS application session is used by the client computing device 31 when a relatively low security risk level is determined, allowing the client computing device 31 to directly communicate via the internet 60 .
- the risk level may be low when the client computing device 31 has appropriate anti-virus software installed and running.
- Another risk level factor may be whether the client computing device has any suspect applications installed/running which are known security risks.
- Still another risk level factor may be whether the client computing device 31 is being attended by the user or is unattended, which may be determined based upon the keyboard (e.g., whether the user is actively typing), camera, etc.
- the client computing device 31 may accordingly switch to the hosted SaaS application session 33 , which may then handle internet 60 communications, etc., through its more robust security interface.
- this framework allows for the collection of telemetry related to such security factors, although other approaches or systems may be used as well.
- this embodiment may override a security protocol that would otherwise prohibit use of one session or the other. That is, this embodiment may be combined with the embodiment described with respect to FIGS. 7A-7B , such that security policy may ordinarily dictate which session is to be used until the latency of that session crosses the latency threshold, meaning the default session from a security perspective would otherwise be problematic from a UX perspective, and a switch to the other SaaS application session would then be performed.
- one context trigger provides for a default configuration and another context trigger results in a change to the default configuration, or in other cases multiple contextual triggers may be required before a change in SaaS application sessions occurs.
- the client computing device may include one or more input devices 90 , such as a camera, microphone, accelerometer, etc.
- the context associated with the client computing device 31 may correspond to a call to use the input device(s) 90 by the SaaS application.
- a SaaS application for submitting corporate expense reports may in some circumstances require a picture of a receipt, at which point the client computing device 31 may switch from the hosted SaaS application session 33 to the native SaaS application session which has the ability to locally control the input device 90 , whereas the hosted SaaS application session does not.
- a switch back to the hosted SaaS application session 33 may occur when the input device 90 is no longer needed or being used, if desired.
- FIG. 10 Yet another example is now described with reference to FIG. 10 , in which the context associated with the client computing device 31 corresponds to a processing level associated with an operation being performed by the SaaS application. That is, more extensive or computationally intensive operations may be performed by the hosted SaaS application session 33 , and vice-versa.
- a display 200 of the client computing device 31 is shown in which a tab view of both the native and hosted SaaS application sessions is provided, and the user is permitted to select between them through the user interface by clicking on the appropriate tab.
- the tab for the native SaaS application session is initially selected, but when a complex or lengthy processing operation is required the user clicks the hosted SaaS application session tab to thereby switch to the hosted SaaS application session.
- This approach advantageously provides for native SaaS application offloading of more complex workflows to a web-based SaaS application session, while the hosted SaaS application session operates silently in the background.
- multi-tab view need not be used for switching between the hosted and native SaaS application sessions in all embodiments, i.e., it may be done automatically as discussed above.
- the above-described embodiments may also be implemented using the tab view user interface shown in FIG. 10 as well, if desired.
- the native session of the SaaS application is run at the client computing device 31
- the hosted session of the SaaS application 33 for the client computing device 31 is run at the server 32 , at Blocks 212 - 213 .
- the method further illustratively includes switching between the native session of the SaaS application and the hosted session 33 of the SaaS application based upon a context associated with the client computing device 31 , at Block 214 , as discussed further above.
- the method of FIG. 11 illustratively concludes at Block 215 .
- the above-described approach advantageously provides for a dynamic and optionally automatic transition between various hosts or versions of SaaS application sessions depending on context changes.
- a managed access environment e.g., UEM/EEM
- changes in context may be determined based upon request/response recording using “hooks” into the application's network layer.
- implementations discussed above advantageously provide for an improved virtual computing environment with dynamic switching between different SaaS application sessions to accommodate the current context in which a given client computing device is operating.
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Abstract
Description
- This application is a continuation of U.S. application Ser. No. 16/264,830 filed Feb. 1, 2019, which is hereby incorporated herein in its entirety by reference.
- Traditionally, personal computers include combinations of operating systems, applications, and user settings, which are each managed individually by owners or administrators on an ongoing basis. However, many organizations are now using desktop virtualization to provide a more flexible option to address the varying needs of their users. In desktop virtualization, a user's computing environment (e.g., operating system, applications, and/or user settings) may be separated from the user's physical computing device (e.g., smartphone, laptop, desktop computer). Using client-server technology, a “virtualized desktop” may be stored in and administered by a remote server, rather than in the local storage of the client computing device.
- There are several different types of desktop virtualization systems. As an example, Virtual Desktop Infrastructure (VDI) refers to the process of running a user desktop inside a virtual machine that resides on a server. VDI and other server-based desktop virtualization systems may provide personalized desktops for each user, while allowing for centralized management and security. Servers in such systems may include storage for virtual desktop images and system configuration information, as well as software components to provide the virtual desktops and allow users to interconnect to them. For example, a VDI server may include one or more hypervisors (virtual machine managers) to create and maintain multiple virtual machines, software to manage the hypervisor(s), a connection broker, and software to provision and manage the virtual desktops.
- Desktop virtualization systems may be implemented using a single virtualization server or a combination of servers interconnected as a server grid. For example, a cloud computing environment, or cloud system, may include a pool of computing resources (e.g., desktop virtualization servers), storage disks, networking hardware, and other physical resources that may be used to provision virtual desktops, along with additional computing devices to provide management and customer portals for the cloud system.
- Cloud systems may dynamically create and manage virtual machines for customers over a network, providing remote customers with computational resources, data storage services, networking capabilities, and computer platform and application support. For example, a customer in a cloud system may request a new virtual machine having a specified processor speed and memory, and a specified amount of disk storage. Within the cloud system, a resource manager may select a set of available physical resources from the cloud resource pool (e.g., servers, storage disks) and may provision and create a new virtual machine in accordance with the customer's specified computing parameters. Cloud computing services may service multiple customers with private and/or public components, and may be configured to provide various specific services, including web servers, security systems, development environments, user interfaces, and the like.
- Software as a Service (SaaS) is a cloud computing approach to software delivery by which software applications are centrally hosted in the cloud and provided on a subscription basis to users. SaaS applications are offered for numerous areas, including business, accounting, and even gaming applications. SaaS applications are typically accessed on client devices with a thin client via a browser program.
- A computing device may include a memory and a processor configured to cooperate with the memory to open a hosted session of an application running in a native session at a client computing device while the native session is also running. The processor may further cause the client computing device to switch between displaying the native session of the application and remotely displaying the hosted session of the application based upon a context associated with the client computing device.
- In an example embodiment, the context associated with the client computing device may correspond to a location of the client computing device. In some embodiments, the client computing device may be associated with a user account having a plurality of different personas, and the context associated with the client computing device may correspond to an active persona from among the plurality of different personas. In accordance with another example, the context associated with the client computing device may correspond to a type of transaction requested by the application.
- In a further example embodiment, the context associated with the client computing device may correspond to a security risk level associated with an operation being performed by the application. In accordance with another example, the context associated with the client computing device corresponds to a latency associated with the hosted session of the application. In an example embodiment, the client computing device may include at least one input device, and the context associated with the client computing device may correspond to a call to use the at least one input device by the application. By way of example, the at least one input device may comprise at least one of a camera, a microphone, and an accelerometer. In still another example embodiment, the context associated with the client computing device may correspond to a processing level associated with an operation being performed by the application.
- A related method may include, at a computing device, opening a hosted session of an application running in a native session at a client computing device while the native session is also running, and causing the client computing device to switch between displaying the native session of the application and remotely displaying the hosted session of the application based upon a context associated with the client computing device.
- A related non-transitory computer-readable medium may have computer-executable instructions for causing a computing device to perform steps including opening a hosted session of an application running in a native session at a client computing device while the native session is also running, and causing the client computing device to switch between displaying the native session of the application and remotely displaying the hosted session of the application based upon a context associated with the client computing device.
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FIG. 1 is a block diagram of a network environment of computing devices in which various aspects of the disclosure may be implemented. -
FIG. 2 is a block diagram of a computing device useful for practicing an embodiment of the client machines or the remote machines illustrated inFIG. 1 . -
FIG. 3 is a block diagram of a computing system providing Software as a Service (SaaS) application session switching between native and hosted SaaS application sessions in accordance with an example embodiment. -
FIG. 4 is a block diagram of an example implementation of the computing system ofFIG. 3 illustrating switching between native and hosted SaaS application sessions based upon a location associated with the client computing device. -
FIG. 5 is a block diagram of an example implementation of the computing system ofFIG. 3 illustrating switching between native and hosted SaaS application sessions based upon different user personas. -
FIGS. 6A-6B are block diagrams of an example implementation of the computing system ofFIG. 3 illustrating switching between native and hosted SaaS application sessions based upon different transaction request types. -
FIGS. 7A-7B are block diagrams of an example implementation of the computing system ofFIG. 3 illustrating switching between native and hosted SaaS application sessions based upon different security risk levels. -
FIG. 8 is a block diagram of an example implementation of the computing system ofFIG. 3 illustrating switching between native and hosted SaaS application sessions based upon latency. -
FIG. 9 is a block diagram of an example implementation of the computing system ofFIG. 3 illustrating switching between native and hosted SaaS application sessions based upon a call to use an input device associated with the client computing device. -
FIG. 10 is a series of front views of a display screen of the client computing device ofFIG. 3 illustrating an example implementation of switching between native and hosted SaaS application sessions based upon a processing level associated with an operation being performed by the SaaS application. -
FIG. 11 is a block diagram illustrating example method aspects associated with the computing system ofFIG. 3 . - The present description is made with reference to the accompanying drawings, in which example embodiments are shown. However, many different embodiments may be used, and thus the description should not be construed as limited to the particular embodiments set forth herein. Like numbers refer to like elements throughout.
- As will be appreciated by one of skill in the art upon reading the following disclosure, various aspects described herein may be embodied as a device, a method or a computer program product (e.g., a non-transitory computer-readable medium having computer executable instruction for performing the noted operations or steps). Accordingly, those aspects may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects.
- Furthermore, such aspects may take the form of a computer program product stored by one or more computer-readable storage media having computer-readable program code, or instructions, embodied in or on the storage media. Any suitable computer readable storage media may be utilized, including hard disks, CD-ROMs, optical storage devices, magnetic storage devices, and/or any combination thereof.
- Referring initially to
FIG. 1 , anon-limiting network environment 101 in which various aspects of the disclosure may be implemented includes one ormore client machines 102A-102N, one or moreremote machines 106A-106N, one ormore networks more appliances 108 installed within thecomputing environment 101. Theclient machines 102A-102N communicate with theremote machines 106A-106N via thenetworks - In some embodiments, the
client machines 102A-102N communicate with theremote machines 106A-106N via anintermediary appliance 108. The illustratedappliance 108 is positioned between thenetworks appliance 108 may operate as an application delivery controller (ADC) to provide clients with access to business applications and other data deployed in a datacenter, the cloud, or delivered as Software as a Service (SaaS) across a range of client devices, and/or provide other functionality such as load balancing, etc. In some embodiments,multiple appliances 108 may be used, and the appliance(s) 108 may be deployed as part of thenetwork 104 and/or 104′. - The
client machines 102A-102N may be generally referred to asclient machines 102,local machines 102,clients 102,client nodes 102,client computers 102,client devices 102,computing devices 102,endpoints 102, orendpoint nodes 102. Theremote machines 106A-106N may be generally referred to asservers 106 or aserver farm 106. In some embodiments, aclient device 102 may have the capacity to function as both a client node seeking access to resources provided by aserver 106 and as aserver 106 providing access to hosted resources forother client devices 102A-102N. Thenetworks network 104. Thenetworks 104 may be configured in any combination of wired and wireless networks. - A
server 106 may be any server type such as, for example: a file server; an application server; a web server; a proxy server; an appliance; a network appliance; a gateway; an application gateway; a gateway server; a virtualization server; a deployment server; a Secure Sockets Layer Virtual Private Network (SSL VPN) server; a firewall; a web server; a server executing an active directory; a cloud server; or a server executing an application acceleration program that provides firewall functionality, application functionality, or load balancing functionality. - A
server 106 may execute, operate or otherwise provide an application that may be any one of the following: software; a program; executable instructions; a virtual machine; a hypervisor; a web browser; a web-based client; a client-server application; a thin-client computing client; an ActiveX control; a Java applet; software related to voice over internet protocol (VoIP) communications like a soft IP telephone; an application for streaming video and/or audio; an application for facilitating real-time-data communications; a HTTP client; a FTP client; an Oscar client; a Telnet client; or any other set of executable instructions. - In some embodiments, a
server 106 may execute a remote presentation services program or other program that uses a thin-client or a remote-display protocol to capture display output generated by an application executing on aserver 106 and transmit the application display output to aclient device 102. - In yet other embodiments, a
server 106 may execute a virtual machine providing, to a user of aclient device 102, access to a computing environment. Theclient device 102 may be a virtual machine. The virtual machine may be managed by, for example, a hypervisor, a virtual machine manager (VMM), or any other hardware virtualization technique within theserver 106. - In some embodiments, the
network 104 may be: a local-area network (LAN); a metropolitan area network (MAN); a wide area network (WAN); a primarypublic network 104; and a primaryprivate network 104. Additional embodiments may include anetwork 104 of mobile telephone networks that use various protocols to communicate among mobile devices. For short range communications within a wireless local-area network (WLAN), the protocols may include 802.11, Bluetooth, and Near Field Communication (NFC). -
FIG. 2 depicts a block diagram of acomputing device 100 useful for practicing an embodiment ofclient devices 102,appliances 108 and/orservers 106. Thecomputing device 100 includes one ormore processors 103, volatile memory 122 (e.g., random access memory (RAM)),non-volatile memory 128, user interface (UI) 123, one ormore communications interfaces 118, and acommunications bus 150. - The
non-volatile memory 128 may include: one or more hard disk drives (HDDs) or other magnetic or optical storage media; one or more solid state drives (SSDs), such as a flash drive or other solid-state storage media; one or more hybrid magnetic and solid-state drives; and/or one or more virtual storage volumes, such as a cloud storage, or a combination of such physical storage volumes and virtual storage volumes or arrays thereof. - The
user interface 123 may include a graphical user interface (GUI) 124 (e.g., a touchscreen, a display, etc.) and one or more input/output (I/O) devices 126 (e.g., a mouse, a keyboard, a microphone, one or more speakers, one or more cameras, one or more biometric scanners, one or more environmental sensors, and one or more accelerometers, etc.). - The
non-volatile memory 128 stores anoperating system 115, one ormore applications 116, anddata 117 such that, for example, computer instructions of theoperating system 115 and/or theapplications 116 are executed by processor(s) 103 out of thevolatile memory 122. In some embodiments, thevolatile memory 122 may include one or more types of RAM and/or a cache memory that may offer a faster response time than a main memory. Data may be entered using an input device of theGUI 124 or received from the I/O device(s) 126. Various elements of thecomputer 100 may communicate via thecommunications bus 150. - The illustrated
computing device 100 is shown merely as an example client device or server, and may be implemented by any computing or processing environment with any type of machine or set of machines that may have suitable hardware and/or software capable of operating as described herein. - The processor(s) 103 may be implemented by one or more programmable processors to execute one or more executable instructions, such as a computer program, to perform the functions of the system. As used herein, the term “processor” describes circuitry that performs a function, an operation, or a sequence of operations. The function, operation, or sequence of operations may be hard coded into the circuitry or soft coded by way of instructions held in a memory device and executed by the circuitry. A processor may perform the function, operation, or sequence of operations using digital values and/or using analog signals.
- In some embodiments, the processor can be embodied in one or more application specific integrated circuits (ASICs), microprocessors, digital signal processors (DSPs), graphics processing units (GPUs), microcontrollers, field programmable gate arrays (FPGAs), programmable logic arrays (PLAs), multi-core processors, or general-purpose computers with associated memory.
- The
processor 103 may be analog, digital or mixed-signal. In some embodiments, theprocessor 103 may be one or more physical processors, or one or more virtual (e.g., remotely located or cloud) processors. A processor including multiple processor cores and/or multiple processors may provide functionality for parallel, simultaneous execution of instructions or for parallel, simultaneous execution of one instruction on more than one piece of data. - The communications interfaces 118 may include one or more interfaces to enable the
computing device 100 to access a computer network such as a Local Area Network (LAN), a Wide Area Network (WAN), a Personal Area Network (PAN), or the Internet through a variety of wired and/or wireless connections, including cellular connections. - In described embodiments, the
computing device 100 may execute an application on behalf of a user of a client device. For example, thecomputing device 100 may execute one or more virtual machines managed by a hypervisor. Each virtual machine may provide an execution session within which applications execute on behalf of a user or a client device, such as a hosted desktop session. Thecomputing device 100 may also execute a terminal services session to provide a hosted desktop environment. Thecomputing device 100 may provide access to a remote computing environment including one or more applications, one or more desktop applications, and one or more desktop sessions in which one or more applications may execute. - Additional descriptions of a
computing device 100 configured as aclient device 102 or as aserver 106, or as an appliance intermediary to aclient device 102 and aserver 106, and operations thereof, may be found in U.S. Pat. Nos. 9,176,744 and 9,538,345, which are incorporated herein by reference in their entirety. The '744 and '345 patents are both assigned to the current assignee of the present disclosure. - Turning now to
FIG. 3 , acomputing system 30 which advantageously provides Software as a Service (SaaS) application session migration is first described. Thesystem 30 illustratively includes one or moreclient computing devices 31 and one ormore servers 32. By way of example, theclient computing device 31 may be a desktop computer, laptop computer, tablet computer, smartphone, etc. Theclient computing device 31 may run SaaS application sessions in different ways. One is to run a hostedSaaS application session 33 from theserver 32 via a hosted browser, for example. However, another approach is to run a native (aka mobile) SaaS application session at theclient computing device 31, which may be more convenient than an embedded browser albeit with potentially reduced functionality than is available in the hostedSaaS application session 33. - By way of example, the
computer system 30 may be implemented as a unified endpoint management (UEM) system in which theserver 32 provides for an enterprise to exercise centralized control ofclient computing devices 31. It should be noted that other configurations of thesystem 30 are also possible, such as an enterprise mobility management (EMM) configuration, for example. In such implementations, theserver 32 allows for the enforcement of data loss prevention (DLP) and/or other security policies for user access to various applications and data, and in some instances may be implemented in conjunction with a mobile device management (MDM) agent installed on theclient computing device 31. Also, thesystem 30 may utilize a mobile application management (MAM) approach, which provides enterprise control at the application level for managing and securing application data without installing an agent on theclient computing device 31. In accordance with one example implementation, theserver 32 may be implemented as part of a Citrix Workspace implementation in combination with Citrix Netscaler Secure Web Gateway to provide SaaS application access as discussed further below, but it will be appreciated that other systems and platforms may be used in different embodiments. - Generally speaking, a native SaaS application is one that runs on a client computing device and communicates directly with a target host (e.g., a SaaS server) via the Internet. In some cases, the native SaaS application may operate within a managed framework (e.g., UEM/EMM), which provides access to the Internet and/or enterprise resources in accordance with certain rules and permission levels, as noted above. A hosted SaaS application session is run remotely on a cloud or
network server 32, such as in a virtual computing session, and displayed locally at theclient computing device 31. By way of example, this may be done via a hosted browser such as those provided through the Citrix Secure Browser Standard Service. However, it will be appreciated that other forms of managed and hosted browsers may be used in different embodiments. - Generally speaking, the present approach allows the
client computing device 31 and theserver 32 to advantageously cooperate to switch between a native session of the SaaS application and the hosted session of theSaaS application 33 based upon a context associated with theclient computing device 31. The context associated with theclient computing device 31 may generally pertain to how the SaaS application is being used, metrics associated with the SaaS application sessions, where theclient computing device 31 is being used, etc. Theclient computing device 31 and/or theserver 32 may dynamically or automatically transition between the different sessions of the same SaaS application based upon changes in one of more of these contextual parameters, and in some implementations in a transparent fashion (i.e., unbeknownst to the user). In some embodiments, the user may also be prompted to approve a switch before it occurs, if desired. - In one example implementation now discussed with reference to
FIG. 4 , the context associated with theclient computing device 31 may correspond to a location of the client computing device. In the illustrated example, at a first time the client computing device is at a first location (Location 1) where it is using the hostedSaaS application session 33 provided by theserver 32. However, upon transitioning to a second location (Location 2), theclient computing device 31 cooperates with theserver 32 to transition or switch to the native SaaS application session. By way of example, if theclient computing device 31 is at a work location, then the client computing device may switch to the hostedSaaS application session 33, and when the client computing device leaves the vicinity of the work location then it switches to the native SaaS application session. It will be appreciated that various other locational triggers may be used in different implementations. - In accordance with another example embodiment now described with reference to
FIG. 5 , theclient computing device 31 may be associated with a user account having a plurality of different personas, such as a work persona and a personal/home persona, for example. As such, in this case the context used for switching between hosted and native SaaS application sessions may correspond to which of the different user personas is currently active. In the present example, when the work persona is active (e.g., the user has logged onto their enterprise account) then the hosted SaaS session is used. However, when the work persona is no longer active (e.g., theclient computing device 31 is logged off of the enterprise account), then a transition to the native SaaS session occurs as shown. Of course, other personas and session switching arrangements may be used in different embodiments. - Still another context example is now described with reference to
FIGS. 6A-6B . Here, the context corresponds to a type of transaction requested by the SaaS application. In the illustrated example the native SaaS application session is initially being used by theclient computing device 31 and is requesting publicly available data from the internet 60 (FIG. 6A ). However, when a second request is made for secure enterprise resources (e.g., access to a corporate database, etc., from an enterprise server 61), this change in context results in a switch to the hostedSaaS application session 33 which may interface with anenterprise server 61 for retrieving the secure enterprise data. Various other types of transaction requests may be used to trigger SaaS application session switching as well. - In still further implementations now described with reference to
FIGS. 7A-7B , the context may correspond to a security risk level. In the illustrated example, the native SaaS application session is used by theclient computing device 31 when a relatively low security risk level is determined, allowing theclient computing device 31 to directly communicate via theinternet 60. For example, the risk level may be low when theclient computing device 31 has appropriate anti-virus software installed and running. Another risk level factor may be whether the client computing device has any suspect applications installed/running which are known security risks. Still another risk level factor may be whether theclient computing device 31 is being attended by the user or is unattended, which may be determined based upon the keyboard (e.g., whether the user is actively typing), camera, etc. - On the other hand, when it is determined that there is a higher risk level based upon one or more of these (or other) security factors, then the
client computing device 31 may accordingly switch to the hostedSaaS application session 33, which may then handleinternet 60 communications, etc., through its more robust security interface. In the example implementation using Citrix Workspace, this framework allows for the collection of telemetry related to such security factors, although other approaches or systems may be used as well. - In still another example now described with reference to
FIG. 8 , the context associated with the client computing device may correspond to a latency associated with the hosted session of the SaaS application. In the illustrated example, theclient computing device 31 is initially running the hostedSaaS application session 33 from theserver 32, but for some reason the hosted SaaS application session is subject to a relatively high latency (e.g., above a desired threshold). As a result, the client computing device cooperates with theserver 32 to switch to the native SaaS application session, which has a lower latency associated therewith. However, it should be noted that the switching could also go the other way (i.e., from native to hosted) should the latency associated with the native SaaS application session exceed a latency threshold, for example. - It should also be noted that, in some implementations, when the latency crosses the desired threshold this may override a security protocol that would otherwise prohibit use of one session or the other. That is, this embodiment may be combined with the embodiment described with respect to
FIGS. 7A-7B , such that security policy may ordinarily dictate which session is to be used until the latency of that session crosses the latency threshold, meaning the default session from a security perspective would otherwise be problematic from a UX perspective, and a switch to the other SaaS application session would then be performed. It should also be noted that other embodiments described herein may similarly be used in conjunction in various implementations, e.g., one context trigger provides for a default configuration and another context trigger results in a change to the default configuration, or in other cases multiple contextual triggers may be required before a change in SaaS application sessions occurs. - In still another example now discussed with reference to
FIG. 9 , the client computing device may include one or more input devices 90, such as a camera, microphone, accelerometer, etc. Moreover, the context associated with theclient computing device 31 may correspond to a call to use the input device(s) 90 by the SaaS application. For example, a SaaS application for submitting corporate expense reports may in some circumstances require a picture of a receipt, at which point theclient computing device 31 may switch from the hostedSaaS application session 33 to the native SaaS application session which has the ability to locally control the input device 90, whereas the hosted SaaS application session does not. A switch back to the hostedSaaS application session 33 may occur when the input device 90 is no longer needed or being used, if desired. - Yet another example is now described with reference to
FIG. 10 , in which the context associated with theclient computing device 31 corresponds to a processing level associated with an operation being performed by the SaaS application. That is, more extensive or computationally intensive operations may be performed by the hostedSaaS application session 33, and vice-versa. In this example, adisplay 200 of theclient computing device 31 is shown in which a tab view of both the native and hosted SaaS application sessions is provided, and the user is permitted to select between them through the user interface by clicking on the appropriate tab. Here, the tab for the native SaaS application session is initially selected, but when a complex or lengthy processing operation is required the user clicks the hosted SaaS application session tab to thereby switch to the hosted SaaS application session. This approach advantageously provides for native SaaS application offloading of more complex workflows to a web-based SaaS application session, while the hosted SaaS application session operates silently in the background. - It should be noted that the above-described multi-tab view need not be used for switching between the hosted and native SaaS application sessions in all embodiments, i.e., it may be done automatically as discussed above. Furthermore, the above-described embodiments may also be implemented using the tab view user interface shown in
FIG. 10 as well, if desired. - Related method aspects are now described with reference to the flow diagram 210 of
FIG. 11 . Beginning atBlock 211, the native session of the SaaS application is run at theclient computing device 31, and the hosted session of theSaaS application 33 for theclient computing device 31 is run at theserver 32, at Blocks 212-213. The method further illustratively includes switching between the native session of the SaaS application and the hostedsession 33 of the SaaS application based upon a context associated with theclient computing device 31, atBlock 214, as discussed further above. The method ofFIG. 11 illustratively concludes atBlock 215. - The above-described approach advantageously provides for a dynamic and optionally automatic transition between various hosts or versions of SaaS application sessions depending on context changes. In a managed access environment (e.g., UEM/EEM), changes in context may be determined based upon request/response recording using “hooks” into the application's network layer. As a result, implementations discussed above advantageously provide for an improved virtual computing environment with dynamic switching between different SaaS application sessions to accommodate the current context in which a given client computing device is operating.
- Further details regarding determining client computing device context, and techniques for transitioning between different SaaS application sessions, may be found in co-pending application Ser. Nos. 15/971,157 and 16/156,256. These applications are also assigned to the present Applicant and are both hereby incorporated herein in their entireties by reference.
- Many modifications and other embodiments will come to the mind of one skilled in the art having the benefit of the teachings presented in the foregoing descriptions and the associated drawings. Therefore, it is understood that the foregoing is not to be limited to the example embodiments, and that modifications and other embodiments are intended to be included within the scope of the appended claims.
Claims (20)
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AU2020215507A1 (en) | 2021-08-19 |
KR20210109044A (en) | 2021-09-03 |
CA3127727A1 (en) | 2020-08-06 |
WO2020159782A1 (en) | 2020-08-06 |
EP3918475A1 (en) | 2021-12-08 |
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