US20200363911A1

US20200363911A1 - Systems and methods for online coaching in a matching service

Info

Publication number: US20200363911A1
Application number: US16/929,103
Authority: US
Inventors: Cherie Hurwitz; Joseph Essas; Arvind Mishra
Original assignee: eHarmony Inc
Current assignee: eHarmony Inc
Priority date: 2012-07-12
Filing date: 2020-07-14
Publication date: 2020-11-19
Also published as: US10152193B1

Abstract

The field of the invention relates to systems and methods for operation of an online matching service, and more particularly to systems and methods that coach users of an online matching service to become more timely and active participants. In a preferred embodiment, the system includes a matching system server coupled to a public network and accessible to one or more users. The matching system server includes a database that stores participation data associated with the one or more users. The matching server system is configured to retrieve a user's participation data to calculate the participation progress and provide the participation data and progress for display. If the user selects to perform a task, the matching server system enables the execution of the selected task, updates and stores the user's participation data, and stores the user's updated participation data.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. patent application Ser. No. 16/183,103, filed Nov. 7, 2018, which is a continuation of U.S. patent application Ser. No. 13/940,136, filed Jul. 11, 2013, which claims priority to and the benefit of U.S. Provisional Application Ser. No. 61/671,039, filed Jul. 12, 2012, the disclosures of all which are incorporated by reference in their entireties for all purposes.

FIELD OF THE INVENTION

The field of the invention relates to systems and methods for operation of a matching service, and more particularly to systems and methods that enable online coaching in a matching service.

BACKGROUND OF THE INVENTION

One of the goals of matching services is to help their users achieve successful relationships with other users. Online matching services thus have developed effective systems that identify and match the users who have the potential to establish a successful relationship. A well-known example of such a service is eHarmony, Inc. (which can be found at www.eharmony.com). An online matching service generally collects and stores data to create a “profile” for each user. The online matching service then correlates that user's profile with others in its database to assess which profiles are compatible, i.e., which users have the potential for a successful relationship when matched. The online matching service then presents the compatible profiles to that user.
After the online matching service presents potentially compatible profiles to the user, the user has the option to communicate at the user's own pace with the users whose compatible profiles were presented. Some users may initiate the communication immediately, while others may take some time, or are unsure of what to do next. Some users may follow up their communications with other activities, e.g., meeting (or dating) with the users having the compatible profiles (or compatible matches), while others are slow to take follow-up steps. A successful match may depend on the online and offline activities of its users. For example, the more timely and/or actively a user participates in the communication and the dating processes, the better chance the online matching service may have in finding a successful relationship for that user. In such instances, a user may need assistance or coaching in that regard. Accordingly, systems and methods for coaching users of an online matching service may be desirable.

SUMMARY OF THE INVENTION

The field of the invention relates to systems and methods for operation of an online matching service, and more particularly to systems and methods that coach users of an online matching service to become more timely and active participants.
In a preferred embodiment, the system includes a matching system server coupled to a public network and accessible to one or more users. The matching system server includes a database that stores participation data associated with the one or more users. The matching server system is configured to retrieve a user's participation data to calculate the participation progress and provide the participation data and progress for display. If the user selects to perform a task, the matching server system enables the execution of the selected task, updates and stores the user's participation data, and stores the user's updated participation data.
Other systems, methods, features and advantages of the invention will be or will become apparent to one with skill in the art upon examination of the following figures and detailed description. It is intended that all such additional systems, methods, features and advantages be included within this description, be within the scope of the invention, and be protected by the accompanying claims.

BRIEF DESCRIPTION OF THE DRAWINGS

In order to better appreciate how the above-recited and other advantages and objects of the inventions are obtained, a more particular description of the embodiments briefly described above will be rendered by reference to specific embodiments thereof, which are illustrated in the accompanying drawings. It should be noted that the components in the figures are not necessarily to scale, emphasis instead being placed upon illustrating the principles of the invention. Moreover, in the figures, like reference numerals designate corresponding parts throughout the different views. However, like parts do not always have like reference numerals. Moreover, all illustrations are intended to convey concepts, where relative sizes, shapes and other detailed attributes may be illustrated schematically rather than literally or precisely.

FIG. 1a is an exemplary diagram of an online interpersonal match system in accordance with a preferred embodiment of the present invention;

FIG. 1b is an exemplary diagram of a matching server system in accordance with a preferred embodiment of the present invention;

FIG. 2 is an exemplary user interface in accordance with a preferred embodiment of the present invention;

FIG. 3a is an exemplary diagram of tasks and levels in accordance with a preferred embodiment of the present invention;

FIG. 3b is another exemplary diagram of tasks and levels in accordance with a preferred embodiment of the present invention;

FIG. 4 is an exemplary user interface in accordance with a preferred embodiment of the present invention;

FIG. 5 is an exemplary process of a matching system in accordance with a preferred embodiment of the present invention.

FIG. 6 is another exemplary process of a matching system in accordance with a preferred embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

Preferred Systems

Turning to FIG. 1 a, a computer-based compatibility matching system 1000 in accordance with a preferred embodiment of the present invention is shown. The system 1000 generally includes a matching server system 1400, which may be distributed on one or more physical servers, each having processor, memory, an operating system, and input/output interface, and a network interface all known in the art, and a plurality of end user computing devices 1200/1300 coupled to a public network 1100, such as the Internet and/or a cellular-based wireless network.
Turning to the matching server system 1400, an exemplary embodiment is shown in FIG. lb. Generally, a matching server system 1400 includes a computer application designed to match users to the system 1400 who have the potential to establish a successful interpersonal relationship. To obtain potential matches, each user performs tasks suggested by the matching server system 1400. These tasks include, for example, establishing a “match profile” that includes data and factors potentially relevant to establishing a successful interpersonal relationship with that user, making contacts with other users, and so on. The matching server system 1400 also operates to coach and motivate the users in performing these tasks. An exemplary approach to establishing a match profile for a user is described in detail in U.S. Pat. No. 7,454,357, issued to J. Galen Buckwalter et. al. on Nov. 18, 2008, which is hereby incorporated by reference in its entirety (“the Buckwalter patent”).
These match profiles are stored in a match profile database 1410 and organized by the user's match profile identification (“ID”). In the process of creating potential matches for a particular user, a match engine 1430 queries the user's match profile by its respective ID, and correlates that profile with other profiles to calculate one or more compatibility values. If two profiles generate a compatibility value that meets a predefined threshold, then there is potential for the two respective users to have a satisfactory and/or successful interpersonal relationship if matched. Further detail of exemplary systems and processes can be found in the Buckwalter patent.
To coach a user to participate more timely and/or actively, e.g., to perform the suggested tasks, the matching server system 1400 keeps participation data in the participation database 1420 which may be organized by user's identification. The participation data may include, for example, tasks that the user has participated in, all the tasks that the user still need to participate in, the next task the user needs to participate in, and the level and rewards the user has achieved. These tasks are also referred to as activities that the user is coached to perform. Alternatively, the match profile database 1410 and the participation database 1420 may be the same database, or stored in the same database.
The matching server system 1400 is configured to keep track of the user's tasks, calculate progress, levels and rewards, and direct, or suggest to, the user to perform certain online and offline tasks. The tasks may be a part of a program which has a start point, an end point, or no end point. In such a case, the matching server system 1400 is configured to direct the user to perform online and offline tasks with the goal to reach the end point of the program. The number of tasks may be predetermined, or may be expanded or lessened. Levels and rewards may be used as incentives to motivate the users to participate more timely and actively. Each level may comprise a set of one or more tasks. A set of tasks for a level may be predetermined, changeable, or dynamically created, calculated or arranged. A level may include a different set of tasks for different users. The user advances to the next level after completing all the tasks in the current level. Rewards, or points counted toward rewards, may be given when the user has completed a certain task, set of tasks, or level. Rewards may be related to the matching service. Rewards may also be anything the user may like, based on the user's profile, the user's activities, or any other inputs from the user. In a program with an end point, upon the user reaching the end point, the matching server system 1400 is configured to evaluate the user's participation data and assess the user's satisfaction. This evaluation and assessment may also be done continuously or at other times, with or without a program.
Turning to FIG. 2, a user interface 2000 on a user's device 1200/1300 in accordance with a preferred embodiment is shown. The user interface 2000 is part of an application on the user's device 1200/1300, e.g., a downloaded webpage, configured to operatively communicate with the matching server system 1400 via the public network 1100. The user interface 2000 on a user's device 1200 is configured to present task information that suggests tasks for the user to perform. Tasks may be organized by time (e.g. week, bi-week, month, or any other length of time) or by level. In one embodiment, where the tasks are organized by week, the task information may include the week number 2100 and the task name 2200 for the week. The task 2200 of the week 2100 may include one or more smaller tasks 2300/2400/2500 to complete for that week. If the task 2200 is divided into smaller tasks, the smaller tasks 2300/2400/2500 are also presented. For example, the task of completing the user's profile 2200 may include the smaller tasks of setting up the profile 2300, uploading photos 2400, and completing more items in the profile 2500. In a different week, the tasks may include, for example, emailing other users, or making other communications with other users, or any other tasks. When a task requires the user to perform something multiple times, a progress bar 2600 shows the user's progress in completing that task. For example, the progress bar 2600 in the task of uploading photos 2500 increases from left to right when the user uploads more photos. Other graphical representation of progress may also be used. The user interface 2000 may also include the end date 2800 of the current week and a brief showing of the task 2700 of the following week. The user can view tasks that the user has completed in the current week or in past weeks. However, the user may not view the tasks for future weeks.
When the user is ready to perform a task, the user selects (e.g., clicks on) that task's button or link. For example, when the user is ready to perform the uploading photos task 2400, the user selects the Upload Photos button or link 2410. It is noted that the user may also select tasks from other user interface points presented by the matching server system 1400, or perform offline tasks independently. The matching server system 1400 is configured to provide the necessary applications for the user to complete the online tasks, e.g., uploading photos, completing user's profile. The matching server system 1400 operates to track the user's online activities and store the tracked data in the participation database 1420. The user's offline activities may be tracked using inputs from the user in a date logger user interface (not shown) presented by the matching server system 1400.
The user interface 2000 is also configured to present coaching advice to the user. For example, in a preferred embodiment, a window 2900 that includes links to advice boards or forums is provided to the user. The advice boards or forums may be those discussing the topics related to the task, or general help about the matching service, or any other advice relating to interpersonal relationships. The window 2900 may also include links to other help topics. It is noted that the matching server system 1400 is configured to also present coaching advice at other user interface points.
Turning to FIGS. 3a and 3b , in accordance with a preferred embodiment, one or more tasks are grouped into participation levels 3000 (referred herein as levels). Levels and tasks may be stored in computer data structures, e.g., table or database. These data structures may be stored in the participation database 1420. The assignment (or grouping) of certain tasks to a particular level may be predetermined, or may be calculated dynamically. Levels are numbered starting at 1. Level number may go as high as the total number of tasks, in which case each level comprises one task. For example, a user starts with level 1 which may include the tasks Complete RQ 3100 and Register 3200. Some tasks can be completed before the user has achieved the level assigned to those tasks. Some tasks can only be completed until the user's current levels are the same levels as those of the tasks. When the user completes all the tasks in a certain level, the user advances to the next level. When the user completes a level, the matching server system 1400 may also offer reward or rewards to the user. When the user's participation data meets a predefined threshold, the match server system 1400 may assign the user a label. For example, one label may be Expert, another may be Novice. One or more levels may be attributed to one label. In one embodiment, when the user completes all levels, the user reaches the end point of a program.
Turning to FIG. 4, a user interface 4000 on a user's device 1200/1300 in accordance with a preferred embodiment is shown. The user interface 4000 is part of an application on the user's device 1200/1300, e.g., an email or email's content, a downloaded webpage, configured to operatively communicate with the matching server system 1400 via the public network 1100. The user interface 4000 on a first user's device 1200 is configured to present a weekly, or other time based, progress report on the participation data of the user. The progress report may include, for example, the user's current label 4100, the user's progress in completing the current level 4200, reward or rewards 4300 when the current level is completed, and the activities completed during the report period (e.g., 10 matches viewed) (4500-4530). The user interface 4000 also presents statistical information 4600-4620 regarding the activities of the user for the current week. For example, during the current week, the user viewed 80% of the compatible matches presented to the user (4600), the user took an average 1.3 days before initiating communication with the compatible matches (4610), and the user took an average 3.0 days to respond to a communication from a compatible match (4620). A hyperlink 4310 may be provided to enable the user to log into the matching server system 1400, start an online task if the user is already logged in, or to start an offline task. It is noted that the user interface 4000 may include more or less items for different levels, and/or depending on the activities engaged by the user during the reported period.

Preferred Processes

Turning to FIG. 5, a description of the operation 5000 of the online coaching for an online matching service system 1000 is shown. Generally, as mentioned above, a user will rely on the matching server system 1400 to coach the user in performing tasks that may lead to a successful relationship with other potentially compatible users.
Upon a user's logging into the matching server system 1400, the matching server system 1400 retrieves the user's profile data from the database 1410 and the user's participation data from the database 1420 (Action Block 5100). As mentioned above, alternatively, the profile data and the participation data can be stored in the same database.
Based on the user's current week (or other time-based period) information, the matching server system 1400 calculates the progress the user has made toward completing the tasks for the week (Action Block 5200). For example, for week 1, one of a plurality of tasks for the week may be uploading a total of six photos to the matching server system 1400. The matching server system 1400 then calculates the task progress based on the user's data, e.g., the number of photos the user has already uploaded.
The matching server system 1400 next provides information for displaying one or more user's data, one or more user's progresses, and one or more tasks (Action Block 5300) as shown in FIG. 2. The tasks displayed include those that the user is directed to perform.
If the user selects one of the displayed tasks to perform (Decision Block 5400), the matching server system 1400 operates to execute the application associated with the selected task (Action Block 5500).
Upon completion of the execution of the selected task, the matching server system 1400 updates the user's data and stores the updated user's data in the user's participation database 1420 (Action Block 5600). As the user completes the suggested task for the week, the user's progress will need to be re-calculated (Action Block 5200) and provided for re-displaying (Action Block 5300). This process continues until the user does not select any task to perform (Decision Block 5400). At this point, the user will likely log out of the matching server system 1400, or select a different program or application in the matching server system 1400 to run.
Turning to FIG. 6, the matching server system 1400 or the user may select to run a weekly report program 6000. An exemplary weekly report is shown in FIG. 4. The matching server system 1400 retrieves the user's profile data from the database 1410 and the user's participation data from the database 1420 (Action Block 6100). The matching server system 1400 then calculates the user's activities statistics (Action Block 6200). For example, daily average is calculated for the number of compatible matches the matching server system 1400 presented to the user that the user has accessed and viewed for the week; daily average is calculated for the communications with the compatible matches that the user initiated for the week; daily average is calculated for the two-way communications with the compatible matches that the user has had for the week; and daily average is calculated for the number of offline dates the user has had for the week. Other calculations may include the percentage of the compatible matches that the user has viewed; the number of days in delay the user took before initiating a communication or in responding to a communication from another user. The level that the user has achieved and the rewards that the user may be able to get are also calculated. These data and statistics are then provided for display (Action Block 6300).
In the foregoing specification, the invention has been described with reference to specific embodiments thereof. It will, however, be evident that various modifications and changes may be made thereto without departing from the broader spirit and scope of the invention. For example, the reader is to understand that the specific ordering and combination of process actions described herein is merely illustrative, and the invention may appropriately be performed using different or additional process actions, or a different combination or ordering of process actions. For example, this invention is particularly suited for interpersonal relationships; however, the invention can be used for any relationship in general. Additionally and obviously, features may be added or subtracted as desired. Accordingly, the invention is not to be restricted except in light of the attached claims and their equivalents.

Claims

What is claimed is:

1. A computer-based system for presenting interpersonal relationship analysis, comprising:

a matching server system, operatively coupled to a public network, having a database that stores participation data associated with a plurality of users, wherein the matching server system is configured to:

retrieve a user's participation data;

calculate a participation progress for the user;

provide the user's participation data and the user's participation progress for display; and

if the user selects to perform a task, enable the execution of the selected task, update the user's participation data, and store the user's updated participation data.

2. The computer-based system of claim 1, wherein the matching server system is further configured to retrieve the user's participation data by a predetermined time period.

3. The computer-based system of claim 1, wherein the participation data includes tasks.

4. The computer-based system of claim 1, wherein the tasks are arranged in a predetermined order.

5. The computer-based system of claim 1 wherein the participation data includes completed tasks, current tasks and future tasks.

6. The computer-based system of claim 1 wherein the participation data includes one or more levels.

7. The computer-based system of claim 1 wherein the participation data includes one or more rewards.

8. The computer-based system of claim 6 wherein a level comprises one or more tasks.

9. An electronic process for presenting interpersonal relationship analysis, comprising:

storing participation data associated with a plurality of users in an electronic database;

retrieving a user's participation data;

calculating a participation progress for the user;

providing the user's participation data and the user's participation progress for display; and

if the user selects to perform a task, enabling the execution of the selected task, updating the user's participation data, and storing the user's updated participation data.

10. The electronic process of claim 9, further comprising transmitting the user's participation data and the user's participation progress to the user's computing device over a public network.

11. The electronic process of claim 9 further comprising the step of retrieving the user's participation data by a predetermined time period.