US20120331482A1 - Apparatus and Systems For Measuring, Monitoring, Tracking and Simulating Enterprise Communications and Processes - Google Patents

Apparatus and Systems For Measuring, Monitoring, Tracking and Simulating Enterprise Communications and Processes Download PDF

Info

Publication number
US20120331482A1
US20120331482A1 US13/238,416 US201113238416A US2012331482A1 US 20120331482 A1 US20120331482 A1 US 20120331482A1 US 201113238416 A US201113238416 A US 201113238416A US 2012331482 A1 US2012331482 A1 US 2012331482A1
Authority
US
United States
Prior art keywords
sub
processes
message
data
original message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US13/238,416
Inventor
Vincent R. Cyr
Kenneth Fritz
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
YYZ LLC
Original Assignee
YYZ LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=29584863&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=US20120331482(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by YYZ LLC filed Critical YYZ LLC
Priority to US13/238,416 priority Critical patent/US20120331482A1/en
Publication of US20120331482A1 publication Critical patent/US20120331482A1/en
Abandoned legal-status Critical Current

Links

Images

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management

Definitions

  • the present invention relates to apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes. More particularly, the present invention relates to computer-based apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes in an asynchronous messaging environment.
  • Processes are business operations that are separated as desired and usually occur across business units. For example, the process of taking orders and turning those orders into revenue may be known as Order to Cash.
  • the processes are comprised of sub-processes.
  • Order to Cash may be broken down into sub-processes such as Receive Order Inquiry, Provide Customer Quotation, Create Customer Outline Agreement, Create Sales Order, Schedule Production, Manufacture Product, Ship Product and Invoice Customer.
  • Each sub-process may in turn be broken down into discrete activities such as providing customer number, entering that customer number, establishing pricing, determining a shipping date, etc.
  • the processes, sub-processes and activities operate, in part, by communicating information. For example, users may communicate through email. As another example, applications may communicate amongst themselves through electronic data interchange (“EDI”) and other similar services. Communication occurs horizontally, that is, among a process, sub-process and activities, as well as vertically, that is, between processes, sub-processes and activities.
  • EDI electronic data interchange
  • communications are increasingly asynchronous or message based. That is, enterprise communications were formerly primarily synchronous, or connection oriented, in which a connection is established with prior coordination between communication end points with data then being transmitted over the connection. Enterprise communications are now increasingly asynchronous, or connectionless, transmitting data without prior coordination between communication end points, such as through “event based” communications which use messages to move data instead of large files.
  • Asynchronous or message based communications permit loosely coupled connections among and between systems because the end points do not have to be prepared to receive the data when the message is transmitted. Loosely coupled connections permit more flexibility in assembling processes. Flexibility in assembling processes is desirable in order to permit quick reaction to changing business conditions: if a particular sub-process or activity becomes unusable, the process can be reassembled with a new sub-process or activity. For example, if a Manufacture Product sub-process in the Order to Cash process at Widget Co. enterprise has a specific factory identified to manufacture the product and that factory has a fire or other disaster, making it unusable, Widget Co. will need to substitute a new factory.
  • a loosely coupled asynchronous connection among Widget Co.'s processes provides rapid substitution of the new factory for the old because the end points of communication to the new factory do not have to be predetermined before communications begin with the new factory.
  • the flexibility of the asynchronous message based communication has permitted quick response to changing business conditions.
  • asynchronous or message based communications are problematic because of their loosely coupled nature.
  • precise information on the progress of the processes is difficult to obtain—messages may be in transit and not instantly locatable.
  • an enterprise customer service representative may be able to determine nothing more than the fact that the order has been received and that the scheduled ship date is X.
  • Asynchronous messaging with its indeterminate transmission of information, means a company may not be able to easily measure the interval between each sub-process, e.g. the time between Scheduling Production and the Manufacturing of a Product, and so easily measure the efficiency of their operations.
  • asynchronous messaging may provide an enterprise with an ability to model and simulate processes. That is, since information flows can be readily estimated through enterprises with asynchronous messaging, and processes can be easily modeled from those flows, asynchronous messaging modeling provides the potential to model and simulate processes. That potential is not realized with present technology, however. Moreover, since as described above, enterprises lack information on the processes they have implemented, the enterprises are handicapped in their ability to modify those processes or plan new processes. A modeling and simulation tool, demonstrating processes, sub-processes and their activity or granular detail level would be extremely helpful, and would give the enterprise an opportunity to assemble, test, adjust, and simulate processes and their details.
  • FIG. 1 shows a view of a process
  • FIG. 2 shows a view of a process of a preferred embodiment.
  • FIG. 3 shows a screen of a preferred embodiment.
  • FIG. 4 shows a screen of a preferred embodiment.
  • FIG. 5 shows a screen of a preferred embodiment.
  • FIG. 6 shows a partial view of a preferred embodiment.
  • FIG. 7 shows a partial view of a preferred embodiment.
  • FIG. 8 shows a partial view of a preferred embodiment.
  • FIG. 9 shows a partial view of a preferred embodiment.
  • FIG. 10 shows a partial view of a preferred embodiment.
  • the present invention comprises apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes in an asynchronous messaging environment. For each original message sent within a process, sub-process or activity, the preferred embodiments of the present invention send a separate monitoring message containing data from the central message repository or database. This data may include date, time, customer number, materials, quantity, amount, or other information, and be copied from the original message. Other embodiments may add data to the monitoring message aside from that contained in the original message.
  • This central message repository or database is comprised of information passing through the enterprise.
  • the database provides a collection point or an “end point” for the asynchronous communications, and so allows the flexibility of asynchronous communications to be combined with the precision of synchronous communications.
  • the database can be reviewed in any number of ways. For example, the database can be queried to obtain specific information about that particular order or customer or could be examined across larger time spans such as days, weeks, or months, to gauge trends or performance. Of course, some preferred embodiments may wish to create mirror databases or other databases that can be used in various ways.
  • An enterprise's information flow can also be readily modeled and simulated through creating new process, sub-process and/or activities or altering existing process, sub-process or activities.
  • the information flows from those creations or alterations can be collected in one or more databases and examined as desired.
  • FIG. 1 shows a sample process, Order to Cash, which is comprised of various sub-processes: Receive Order Inquiry, Provide Customer Quotation, Create Customer Outline Agreement, Create Sales Order, Schedule Production, Manufacture Product, Ship Product and Invoice Customer.
  • the dashed line arrows connecting the sub-processes are the communication paths between the sub-processes.
  • the sub-processes actually communicate through a messaging broker, such as an IBM MQSeries component, and the paths to and from the component are identified identically.
  • This messaging broker permits certain sophisticated messaging uses, such as message queuing, some data translation, etc.
  • a messaging component is added to the messaging broker, through methods known in the art.
  • This messaging component creates a “monitoring” message for each original message received by the broker.
  • This monitoring message contains, in this embodiment, specific data generated from the original messages passing between the sub-processes.
  • the monitoring message with its data is then sent from the messaging broker to a central database repository or database (the terms “repository” or “database” are used interchangeably throughout.)
  • the messaging component may be, in some embodiments, or may not be, in other embodiments, provided by the messaging broker.
  • IBM's MQSeries messaging broker provides a component that can be configured to perform a copying function for the messages it receives, and so create monitoring messages for the messages it receives.
  • the specific data contained in the monitoring messages (in this embodiment, this data is copied from the original messages passing between the sub-processes) is organized into data fields. Those data fields are path specific in this embodiment. For example, assume a customer calls the enterprise (Widget Co.) whose process is shown in FIG. 1 and asks whether or not Widget Co. has a certain product (Type A Widgets.) That customer request will begin the Receive Order Inquiry sub-process which will end with the generation of a Receive Order Inquiry message traveling to the Provide Customer Quotation sub-process through the messaging broker component. When the messaging broker receives the message on Path A, it will create a monitoring message, and send the monitoring message to the central database repository, as shown in FIG. 2 . In this embodiment, the data contained in the monitoring message is generated from the message on Path A. Other preferred embodiments may alter or add data to the monitoring messages aside from that contained in the original message.
  • the monitoring message contains, in this embodiment, specific data fields. (Of course, other embodiments may have different data fields.) Those data fields are:
  • FIELDS IDENTIFIERS PROCESS IDENTIFIER ProID, SUB-PROCESS IDENTIFIER SbProID, CUSTOMER NUMBER Custno, PART NUMBER Partno, QUANTITY Qty, DATE Date, TIME Time
  • the first field provides the identifier for the process, for example, the value “Order to Cash” because the monitoring message is being created within the Order to Cash process.
  • the second field provides the identifier for the sub-process, for example, the value “Inquiry” because the monitoring message is being created within the Inquiry sub-process. This embodiment prepopulates these PROCESS IDENTIFIER and SUB - PROCESS IDENTIFIER fields, with the appropriate values.
  • the CUSTOMER NUMBER field is assigned to the particular customer generating the inquiry.
  • the PART NUMBER field is the identifier for the particular part and the QUANTITY for the particular quantity.
  • DATE and TIME are the data and time the message is generated.
  • Other message fields for other paths of this embodiment are shown in Table 1. Of course, some, all or none of these fields may be present in other embodiments, as well as other fields as desired. For example, one or more ACTIVITY IDENTIFIER fields may be present in monitoring messages in other embodiments.
  • the monitoring message data populates one information flow or transaction record (“transaction record.”) As monitoring messages progress through any given process and/or sub-process, the transaction record is updated. Once the monitoring messages complete the transaction record, all of the information needed to measure that transaction through the process is contained in one record in the central message database. (Of course, if the monitoring messages do not fully populate the transaction record, e.g., the transaction is aborted in mid process, then these abandoned records may be made available as well with an indication that they were abandoned.)
  • the central message database can be reviewed in any number of ways, in order to measure, monitor and track enterprise communications and processes, e.g., to provide information or generate reports.
  • Using the central message database to provide information or generate reports “off loads” the information access or reporting processes from the applications that generate messages initially, e.g., sub-processes such as those seen in FIG. 1 . This off loading relieves some of the monitoring pressure from the source applications so that, for example, any queries that might have been made to the source applications and interfere with or slow down the operation of the source applications can now be made through the central message database.
  • the information retrieved from the central message database may include, but is not limited to, information about any particular order or customer, information about process efficiency, “snapshot” or time slice information, information across time spans such as days, weeks, or months, information to gauge trends or performance, etc.
  • a “real-time” tool may be used to track the progress of transaction records and/or processes and use distribution methods such as broadcasting, WAP, etc. to provide the information to users. For example, if a process such as pipeline capacity for oil and natural gas transmissions is implemented and monitored through an embodiment of the present invention, the central message database will constantly broadcast unused pipeline capacity, which information in turn can be used to sell, trade or barter that unused capacity.
  • information about an enterprise's processes can be made available over an intranet, extranet, the Internet, etc. to business partners or other entities.
  • One example would be providing information to stock analysts so that they could track any particular enterprise's productivity or other areas of interest.
  • Another example would be providing information to actual or potential business partners to check production capacity, shipping capacity, or other areas of interest.
  • communication channels between the external entities and the enterprise might well be established, so that central message databases exist on both ends of the communication channel.
  • the central message database allows for broader analysis of trends that may include: time between sub-processes, variances by customer, variances by order amount, bottlenecks in the process, etc. For example, it would be possible to determine how many orders stood between Order and Invoice. This may allow for the acceleration of some orders so they could be booked by quarter close.
  • a vendor bottleneck may be identified in the course of review of the processes, sub-processes and/or activities. For example, seasonal variations in processes, sub-processes and/or activities may be identified as well.
  • some embodiments may create mirror databases and/or generate other databases that can be used by various entities.
  • an enterprise may create a number of central message databases which could track processes, sub-processes and/or activities in whole or part. These databases could also be combined as desired.
  • Monitoring message database(s) may be used, in some embodiments, in various ways, either in addition to or instead of central message database(s.)
  • a monitoring message database or a central message database may be used to generate messages and feedback to the processes, sub-processes, activities and/or applications, as well as to users and/or administrators (herein generally “users.”)
  • Various messages transmitted from sub-process applications such as error messages would generate special monitoring messages which would be added to a message monitoring database.
  • Other events, exceptions, triggers and thresholds could be tracked as well in various embodiments and be used to signal conditions, problems, etc. by various methods such as “flagged” or specially designated messages or other indicators.
  • Access to the database(s) is, in the preferred embodiments, on a secured or authorized basis, with different users obtaining different levels of access to the data in the database.
  • FIG. 3 shows a screen shot of an example of a preferred embodiment where access was made available to a customer over a corporate extranet.
  • the screen shot is of a report, generated through an XML link to the central message database, of that particular customer's orders.
  • the customer has the option to “drill down” through this screen to other screens for further detail.
  • FIG. 4 shows a result of one such operation, where the customer had drilled down from the screen of FIG. 3 .
  • these records may vary depending on the status of the transaction, that is, whether the transaction is in the middle of the process, at the beginning of the process, etc.
  • other reporting options may be seen depending on the embodiments.
  • the user may have the option to drill down further into or past these levels if desired.
  • the preferred embodiments of the present invention also provide a simulation module for business processes.
  • the simulation module makes possible simulation of new processes, their sub-processes and the activities that make up the sub-processes. This provides the enterprise or other user with the opportunity to assemble, test, adjust, and simulate processes before they are integrated into the enterprise.
  • the simulation module of the preferred embodiments provides the ability to assemble simulated processes in two primary ways.
  • the first primary way is through provision of a toolkit or palette of predetermined sub-processes to the user. The user can then choose from that palette of sub-processes to form a process for an organization, which is then used in the simulation as is explained in further detail below.
  • the second primary method of assembling processes is to provide the user with activities, which are the most granular construct of a sub-process. Additionally, more sophisticated users will be given the opportunity to assemble their own activities. Either or both options of this second primary method can be offered in various embodiments. Additionally, the first and second primary methods can be combined in certain embodiments as well.
  • the preferred embodiments permit use of discrete activities among sub-processes, perhaps in an object oriented format, in order to save time and increase productivity. These activities can then be connected to form one or more sub-processes, which in turn can be connected to form one or more processes.
  • the ability to create additional sub-processes would allow for the company to add their unique sub-processes to the palette.
  • the simulation module may be constructed in other ways. For example, preconfigured, industry-specific processes may be supplied that can be altered and/or provided with enterprise specifics.
  • the simulation model is contained, in the preferred embodiments, on a corporate intranet or extranet.
  • the underlying assumption of the simulation model in the preferred embodiments is that the completion of each sub-process will generate a message. So, for example, if a process such as that of FIG. 1 is simulated, the completion of the first sub-process will generate a message to be sent to the next sub-process, the completion of the next sub-process will generate a message that will be sent to the next sub-process, and so on.
  • FIG. 5 shows a process development environment screen for an example process called “Order” of the simulation module.
  • Sub-processes Inquiry, Quote, Agreement, Order, Schedule, Manufacture, Ship and Invoice have been joined together to comprise this process.
  • the sub-processes, in this example are predetermined and their activities are predetermined.
  • the input and output queue names are identified where appropriate.
  • the output queue name in the Inquiry sub-process is INQUIRY — OUT . That output queue then feeds data into the input queue of the Quote sub-process. (These are analogous to Path A in FIG. 1 .)
  • the base delay provides the initial time of a sub-process.
  • the base delay for the Quote Sub-process is 1 or a time increment of 1.
  • Manufacture Sub-process base delay is 48, so that the time increment for the Manufacture Sub-process is 48.
  • the Current Variation shows the Increase/Decrease Variation set by the slider, permitting an increase or decrease in the latency per process and thus permits the user to see the downstream effect of altering each sub-process time. (Other embodiments may use different apparatus and methods as known in the art to vary the latency of the sub-process.)
  • the total time of the process is obtained by adding each base delay of each sub-process, however, each sub-process may not affect the other in a geometric or logarithmic progression. For example, varying the base delay by one time increment of the Quote sub-process may not lead to an exact one time increment variation in the Scheduling sub-process.
  • FIGS. 6 through 9 are examples of tools that are used in this embodiment to construct sub-process modules such as those used in FIG. 5 .
  • FIG. 6 shows the properties of the Agreement sub-process module, which are the process, the sub-process and the application used in the sub-process.
  • the process and sub-process are predetermined in this module.
  • the user has the option of setting the application alternative of the sub-process to one or more predetermined alternatives. These alternatives would be used, for example, when a new application might be used to provide output from the sub-process.
  • FIG. 7 shows a message queue construction tool for the sub-process identified in FIG. 6 .
  • This tool which may be another option combined with the process tool of FIG. 6 or some other tool in various embodiments, or may be stand-alone in other embodiments, provides the ability to select a queue manager (a process that manages different message queues in various machines or applications), input queue and output queue for the particular sub-process being simulated.
  • a queue manager a process that manages different message queues in various machines or applications
  • Each of these options, queue manager, input queue and output queue can be changed by using the arrows to access a drop-down menu of predetermined alternatives. Once the alternatives are chosen, the module can be saved. Of course, in other embodiments non-predetermined alternatives may be used.
  • FIG. 8 shows an application construction tool, which can be used to select the applications used on either end of the queue or path.
  • FIG. 9 shows the particular data fields or points that may be captured in the monitoring message. These are selected by highlighting the preferred fields in this embodiment.
  • the embodiments discussed above have some alternatives as predetermined, which makes the construction of sub-process modules more convenient. In other embodiments non-predetermined alternatives may be used. Moreover, any desired processes that are not defined in predetermined modules can be developed and made available to the user. For example, a tool such as that shown in FIG. 10 provides the ability to alter the process, the sub-process, and the application, by using the arrows to access a drop-down menu of predetermined alternatives, thus facilitating creation of new processes, sub-processes and/or activities. Other embodiments may use an “open ended” format to allow the creation of new processes and sub-processes and/or activities.
  • the simulation module is, in the preferred embodiments, either stand-alone or contained as part of a monitoring apparatus and/or system as had been described above. If the latter, then “real-time” data and processes, sub-processes and activities can be used in the simulation apparatus and/or process.
  • the simulator module permits processes and sub-processes to be defined, simulated, and refined before modifying existent systems or implementing new systems.

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention comprises apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes. A central message repository or database is constructed, comprised of monitoring messages sent from process messaging systems. The database may then be accessed or queried as desired. A simulation tool assists in reviewing present and proposed processes and sub-processes before modifying existent systems or creating new systems.

Description

  • The present invention relates to apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes. More particularly, the present invention relates to computer-based apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes in an asynchronous messaging environment.
  • BACKGROUND OF THE INVENTION
  • The activities of a business or enterprise can be grouped into processes. Processes are business operations that are separated as desired and usually occur across business units. For example, the process of taking orders and turning those orders into revenue may be known as Order to Cash. The processes are comprised of sub-processes. For example, Order to Cash may be broken down into sub-processes such as Receive Order Inquiry, Provide Customer Quotation, Create Customer Outline Agreement, Create Sales Order, Schedule Production, Manufacture Product, Ship Product and Invoice Customer. Each sub-process may in turn be broken down into discrete activities such as providing customer number, entering that customer number, establishing pricing, determining a shipping date, etc.
  • The processes, sub-processes and activities operate, in part, by communicating information. For example, users may communicate through email. As another example, applications may communicate amongst themselves through electronic data interchange (“EDI”) and other similar services. Communication occurs horizontally, that is, among a process, sub-process and activities, as well as vertically, that is, between processes, sub-processes and activities.
  • Whether communications occur horizontally or vertically, among applications or users, communications are increasingly asynchronous or message based. That is, enterprise communications were formerly primarily synchronous, or connection oriented, in which a connection is established with prior coordination between communication end points with data then being transmitted over the connection. Enterprise communications are now increasingly asynchronous, or connectionless, transmitting data without prior coordination between communication end points, such as through “event based” communications which use messages to move data instead of large files.
  • Asynchronous or message based communications permit loosely coupled connections among and between systems because the end points do not have to be prepared to receive the data when the message is transmitted. Loosely coupled connections permit more flexibility in assembling processes. Flexibility in assembling processes is desirable in order to permit quick reaction to changing business conditions: if a particular sub-process or activity becomes unusable, the process can be reassembled with a new sub-process or activity. For example, if a Manufacture Product sub-process in the Order to Cash process at Widget Co. enterprise has a specific factory identified to manufacture the product and that factory has a fire or other disaster, making it unusable, Widget Co. will need to substitute a new factory. The ripple effect of that substitution among all of Widget Co.'s processes will change any number of parameters. A loosely coupled asynchronous connection among Widget Co.'s processes provides rapid substitution of the new factory for the old because the end points of communication to the new factory do not have to be predetermined before communications begin with the new factory. Thus, the flexibility of the asynchronous message based communication has permitted quick response to changing business conditions.
  • Despite this flexibility, asynchronous or message based communications are problematic because of their loosely coupled nature. At any given time, precise information on the progress of the processes is difficult to obtain—messages may be in transit and not instantly locatable. For example, if a customer calls for the status of an order, an enterprise customer service representative may be able to determine nothing more than the fact that the order has been received and that the scheduled ship date is X. There is often no ability to drill down into the information levels and review the status in more granularity, such as the location of the good, the manufacturing status, etc., because the information required to review that status is in transit and unable to be reviewed.
  • Of course, if the enterprise lacks the ability to access status information, business partners of the enterprise will similarly lack that ability. Thus, asynchronous communications may well increase inefficiency among business partners as well.
  • The difficulty in reporting caused by message based architecture also makes it difficult for the enterprise to measure the efficiency of its processes and their sub-process. Asynchronous messaging, with its indeterminate transmission of information, means a company may not be able to easily measure the interval between each sub-process, e.g. the time between Scheduling Production and the Manufacturing of a Product, and so easily measure the efficiency of their operations.
  • Finally, asynchronous messaging may provide an enterprise with an ability to model and simulate processes. That is, since information flows can be readily estimated through enterprises with asynchronous messaging, and processes can be easily modeled from those flows, asynchronous messaging modeling provides the potential to model and simulate processes. That potential is not realized with present technology, however. Moreover, since as described above, enterprises lack information on the processes they have implemented, the enterprises are handicapped in their ability to modify those processes or plan new processes. A modeling and simulation tool, demonstrating processes, sub-processes and their activity or granular detail level would be extremely helpful, and would give the enterprise an opportunity to assemble, test, adjust, and simulate processes and their details.
  • Accordingly, it is an object of the present invention to provide a tool for simulating message based architectures.
  • It is a further object of the present invention to provide monitoring capabilities for enterprise processes.
  • BRIEF DESCRIPTION OF THE DRAWINGS
  • FIG. 1 shows a view of a process.
  • FIG. 2 shows a view of a process of a preferred embodiment.
  • FIG. 3 shows a screen of a preferred embodiment.
  • FIG. 4 shows a screen of a preferred embodiment.
  • FIG. 5 shows a screen of a preferred embodiment.
  • FIG. 6 shows a partial view of a preferred embodiment.
  • FIG. 7 shows a partial view of a preferred embodiment.
  • FIG. 8 shows a partial view of a preferred embodiment.
  • FIG. 9 shows a partial view of a preferred embodiment.
  • FIG. 10 shows a partial view of a preferred embodiment.
  • SUMMARY OF THE INVENTION
  • The present invention comprises apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes in an asynchronous messaging environment. For each original message sent within a process, sub-process or activity, the preferred embodiments of the present invention send a separate monitoring message containing data from the central message repository or database. This data may include date, time, customer number, materials, quantity, amount, or other information, and be copied from the original message. Other embodiments may add data to the monitoring message aside from that contained in the original message.
  • This central message repository or database is comprised of information passing through the enterprise. In effect, the database provides a collection point or an “end point” for the asynchronous communications, and so allows the flexibility of asynchronous communications to be combined with the precision of synchronous communications. The database can be reviewed in any number of ways. For example, the database can be queried to obtain specific information about that particular order or customer or could be examined across larger time spans such as days, weeks, or months, to gauge trends or performance. Of course, some preferred embodiments may wish to create mirror databases or other databases that can be used in various ways.
  • An enterprise's information flow can also be readily modeled and simulated through creating new process, sub-process and/or activities or altering existing process, sub-process or activities. The information flows from those creations or alterations can be collected in one or more databases and examined as desired.
  • DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
  • FIG. 1 shows a sample process, Order to Cash, which is comprised of various sub-processes: Receive Order Inquiry, Provide Customer Quotation, Create Customer Outline Agreement, Create Sales Order, Schedule Production, Manufacture Product, Ship Product and Invoice Customer. The dashed line arrows connecting the sub-processes are the communication paths between the sub-processes. In the example shown in the figure, the sub-processes actually communicate through a messaging broker, such as an IBM MQSeries component, and the paths to and from the component are identified identically. This messaging broker permits certain sophisticated messaging uses, such as message queuing, some data translation, etc.
  • A messaging component is added to the messaging broker, through methods known in the art. This messaging component creates a “monitoring” message for each original message received by the broker. This monitoring message contains, in this embodiment, specific data generated from the original messages passing between the sub-processes. The monitoring message with its data is then sent from the messaging broker to a central database repository or database (the terms “repository” or “database” are used interchangeably throughout.)
  • The messaging component may be, in some embodiments, or may not be, in other embodiments, provided by the messaging broker. For example, IBM's MQSeries messaging broker provides a component that can be configured to perform a copying function for the messages it receives, and so create monitoring messages for the messages it receives.
  • The specific data contained in the monitoring messages (in this embodiment, this data is copied from the original messages passing between the sub-processes) is organized into data fields. Those data fields are path specific in this embodiment. For example, assume a customer calls the enterprise (Widget Co.) whose process is shown in FIG. 1 and asks whether or not Widget Co. has a certain product (Type A Widgets.) That customer request will begin the Receive Order Inquiry sub-process which will end with the generation of a Receive Order Inquiry message traveling to the Provide Customer Quotation sub-process through the messaging broker component. When the messaging broker receives the message on Path A, it will create a monitoring message, and send the monitoring message to the central database repository, as shown in FIG. 2. In this embodiment, the data contained in the monitoring message is generated from the message on Path A. Other preferred embodiments may alter or add data to the monitoring messages aside from that contained in the original message.
  • The monitoring message contains, in this embodiment, specific data fields. (Of course, other embodiments may have different data fields.) Those data fields are:
  • FIELDS IDENTIFIERS
    PROCESS IDENTIFIER ProID,
    SUB-PROCESS IDENTIFIER SbProID,
    CUSTOMER NUMBER Custno,
    PART NUMBER Partno,
    QUANTITY Qty,
    DATE Date,
    TIME Time
  • The first field, the PROCESS IDENTIFIER field, provides the identifier for the process, for example, the value “Order to Cash” because the monitoring message is being created within the Order to Cash process. The second field, the SUB-PROCESS IDENTIFIER field, provides the identifier for the sub-process, for example, the value “Inquiry” because the monitoring message is being created within the Inquiry sub-process. This embodiment prepopulates these PROCESS IDENTIFIER and SUB-PROCESS IDENTIFIER fields, with the appropriate values.
  • The CUSTOMER NUMBER field is assigned to the particular customer generating the inquiry. The PART NUMBER field is the identifier for the particular part and the QUANTITY for the particular quantity. DATE and TIME are the data and time the message is generated. Other message fields for other paths of this embodiment are shown in Table 1. Of course, some, all or none of these fields may be present in other embodiments, as well as other fields as desired. For example, one or more ACTIVITY IDENTIFIER fields may be present in monitoring messages in other embodiments.
  • The monitoring message data populates one information flow or transaction record (“transaction record.”) As monitoring messages progress through any given process and/or sub-process, the transaction record is updated. Once the monitoring messages complete the transaction record, all of the information needed to measure that transaction through the process is contained in one record in the central message database. (Of course, if the monitoring messages do not fully populate the transaction record, e.g., the transaction is aborted in mid process, then these abandoned records may be made available as well with an indication that they were abandoned.)
  • The central message database can be reviewed in any number of ways, in order to measure, monitor and track enterprise communications and processes, e.g., to provide information or generate reports. Using the central message database to provide information or generate reports “off loads” the information access or reporting processes from the applications that generate messages initially, e.g., sub-processes such as those seen in FIG. 1. This off loading relieves some of the monitoring pressure from the source applications so that, for example, any queries that might have been made to the source applications and interfere with or slow down the operation of the source applications can now be made through the central message database.
  • The information retrieved from the central message database may include, but is not limited to, information about any particular order or customer, information about process efficiency, “snapshot” or time slice information, information across time spans such as days, weeks, or months, information to gauge trends or performance, etc. Also, in some embodiments, a “real-time” tool may be used to track the progress of transaction records and/or processes and use distribution methods such as broadcasting, WAP, etc. to provide the information to users. For example, if a process such as pipeline capacity for oil and natural gas transmissions is implemented and monitored through an embodiment of the present invention, the central message database will constantly broadcast unused pipeline capacity, which information in turn can be used to sell, trade or barter that unused capacity. As another example, information about an enterprise's processes can be made available over an intranet, extranet, the Internet, etc. to business partners or other entities. One example would be providing information to stock analysts so that they could track any particular enterprise's productivity or other areas of interest. Another example would be providing information to actual or potential business partners to check production capacity, shipping capacity, or other areas of interest. In some embodiments, with regard to external entities, communication channels between the external entities and the enterprise might well be established, so that central message databases exist on both ends of the communication channel.
  • The central message database allows for broader analysis of trends that may include: time between sub-processes, variances by customer, variances by order amount, bottlenecks in the process, etc. For example, it would be possible to determine how many orders stood between Order and Invoice. This may allow for the acceleration of some orders so they could be booked by quarter close. For example, a vendor bottleneck may be identified in the course of review of the processes, sub-processes and/or activities. For example, seasonal variations in processes, sub-processes and/or activities may be identified as well.
  • Of course, some embodiments may create mirror databases and/or generate other databases that can be used by various entities. For example, an enterprise may create a number of central message databases which could track processes, sub-processes and/or activities in whole or part. These databases could also be combined as desired.
  • Monitoring message database(s) may be used, in some embodiments, in various ways, either in addition to or instead of central message database(s.) For example, a monitoring message database or a central message database may be used to generate messages and feedback to the processes, sub-processes, activities and/or applications, as well as to users and/or administrators (herein generally “users.”) Various messages transmitted from sub-process applications such as error messages would generate special monitoring messages which would be added to a message monitoring database. Other events, exceptions, triggers and thresholds, could be tracked as well in various embodiments and be used to signal conditions, problems, etc. by various methods such as “flagged” or specially designated messages or other indicators.
  • Access to the database(s) is, in the preferred embodiments, on a secured or authorized basis, with different users obtaining different levels of access to the data in the database.
  • FIG. 3 shows a screen shot of an example of a preferred embodiment where access was made available to a customer over a corporate extranet. The screen shot is of a report, generated through an XML link to the central message database, of that particular customer's orders. In the preferred embodiments, the customer has the option to “drill down” through this screen to other screens for further detail. So, for example, FIG. 4 shows a result of one such operation, where the customer had drilled down from the screen of FIG. 3. Of course, these records may vary depending on the status of the transaction, that is, whether the transaction is in the middle of the process, at the beginning of the process, etc. Furthermore, other reporting options may be seen depending on the embodiments. Additionally, in some embodiments the user may have the option to drill down further into or past these levels if desired.
  • The preferred embodiments of the present invention also provide a simulation module for business processes. The simulation module makes possible simulation of new processes, their sub-processes and the activities that make up the sub-processes. This provides the enterprise or other user with the opportunity to assemble, test, adjust, and simulate processes before they are integrated into the enterprise.
  • The simulation module of the preferred embodiments provides the ability to assemble simulated processes in two primary ways. The first primary way is through provision of a toolkit or palette of predetermined sub-processes to the user. The user can then choose from that palette of sub-processes to form a process for an organization, which is then used in the simulation as is explained in further detail below.
  • The second primary method of assembling processes is to provide the user with activities, which are the most granular construct of a sub-process. Additionally, more sophisticated users will be given the opportunity to assemble their own activities. Either or both options of this second primary method can be offered in various embodiments. Additionally, the first and second primary methods can be combined in certain embodiments as well.
  • The preferred embodiments permit use of discrete activities among sub-processes, perhaps in an object oriented format, in order to save time and increase productivity. These activities can then be connected to form one or more sub-processes, which in turn can be connected to form one or more processes. The ability to create additional sub-processes would allow for the company to add their unique sub-processes to the palette.
  • It should be noted that in other embodiments, the simulation module may be constructed in other ways. For example, preconfigured, industry-specific processes may be supplied that can be altered and/or provided with enterprise specifics.
  • The simulation model is contained, in the preferred embodiments, on a corporate intranet or extranet. The underlying assumption of the simulation model in the preferred embodiments is that the completion of each sub-process will generate a message. So, for example, if a process such as that of FIG. 1 is simulated, the completion of the first sub-process will generate a message to be sent to the next sub-process, the completion of the next sub-process will generate a message that will be sent to the next sub-process, and so on.
  • FIG. 5 shows a process development environment screen for an example process called “Order” of the simulation module. Sub-processes Inquiry, Quote, Agreement, Order, Schedule, Manufacture, Ship and Invoice have been joined together to comprise this process. The sub-processes, in this example, are predetermined and their activities are predetermined. The input and output queue names are identified where appropriate. For example, the output queue name in the Inquiry sub-process is INQUIRY OUT. That output queue then feeds data into the input queue of the Quote sub-process. (These are analogous to Path A in FIG. 1.) The base delay provides the initial time of a sub-process. For example, the base delay for the Quote Sub-process is 1 or a time increment of 1. In contrast the Manufacture Sub-process base delay is 48, so that the time increment for the Manufacture Sub-process is 48. The Current Variation shows the Increase/Decrease Variation set by the slider, permitting an increase or decrease in the latency per process and thus permits the user to see the downstream effect of altering each sub-process time. (Other embodiments may use different apparatus and methods as known in the art to vary the latency of the sub-process.) In this example, the total time of the process is obtained by adding each base delay of each sub-process, however, each sub-process may not affect the other in a geometric or logarithmic progression. For example, varying the base delay by one time increment of the Quote sub-process may not lead to an exact one time increment variation in the Scheduling sub-process.
  • FIGS. 6 through 9 are examples of tools that are used in this embodiment to construct sub-process modules such as those used in FIG. 5. For example, FIG. 6 shows the properties of the Agreement sub-process module, which are the process, the sub-process and the application used in the sub-process. The process and sub-process are predetermined in this module. The user has the option of setting the application alternative of the sub-process to one or more predetermined alternatives. These alternatives would be used, for example, when a new application might be used to provide output from the sub-process.
  • FIG. 7 shows a message queue construction tool for the sub-process identified in FIG. 6. This tool, which may be another option combined with the process tool of FIG. 6 or some other tool in various embodiments, or may be stand-alone in other embodiments, provides the ability to select a queue manager (a process that manages different message queues in various machines or applications), input queue and output queue for the particular sub-process being simulated. Each of these options, queue manager, input queue and output queue, can be changed by using the arrows to access a drop-down menu of predetermined alternatives. Once the alternatives are chosen, the module can be saved. Of course, in other embodiments non-predetermined alternatives may be used.
  • FIG. 8 shows an application construction tool, which can be used to select the applications used on either end of the queue or path. Here, there are two separate targets, one external, with a single monitoring message being sent to a central message database, before the source message is split and sent to both target applications. FIG. 9 shows the particular data fields or points that may be captured in the monitoring message. These are selected by highlighting the preferred fields in this embodiment.
  • Other alternatives are possible for other embodiments of the simulation module. For example, the embodiments discussed above have some alternatives as predetermined, which makes the construction of sub-process modules more convenient. In other embodiments non-predetermined alternatives may be used. Moreover, any desired processes that are not defined in predetermined modules can be developed and made available to the user. For example, a tool such as that shown in FIG. 10 provides the ability to alter the process, the sub-process, and the application, by using the arrows to access a drop-down menu of predetermined alternatives, thus facilitating creation of new processes, sub-processes and/or activities. Other embodiments may use an “open ended” format to allow the creation of new processes and sub-processes and/or activities.
  • The simulation module is, in the preferred embodiments, either stand-alone or contained as part of a monitoring apparatus and/or system as had been described above. If the latter, then “real-time” data and processes, sub-processes and activities can be used in the simulation apparatus and/or process. The simulator module permits processes and sub-processes to be defined, simulated, and refined before modifying existent systems or implementing new systems.
  • The above description and the views and material depicted by the figures are for purposes of illustration only and are not intended to be, and should not be construed as, limitations on the invention.
  • Moreover, certain modifications or alternatives may suggest themselves to those skilled in the art upon reading of this specification, all of which are intended to be within the spirit and scope of the present invention as defined in the attached claims.
  • TABLE 1
    PATH FIELDS IDENTIFIERS
    B PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER quote,
    CUSTOMER NUMBER custno,
    MATTER NUMBER matno,
    QUOTE NUMBER quote num,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time
    C PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER Agreement,
    CUSTOMER NUMBER custno,
    MATTER NUMBER matno,
    QUOTE NUMBER quote num,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time
    D PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER order,
    ORDER NUMBER ordernum,
    QUOTE NUMBER quote num,
    CUSTOMER NUMBER custno,
    MATTER NUMBER matno,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time
    E PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER schedule,
    ORDER NUMBER ordernum,
    QUOTE NUMBER quote num,
    PRODUCTION NUMBER production Number,
    PRODUCTION DATE Production date,
    PRODUCTION LOCATION production location,
    PRODUCTION STATUS production status,
    CUSTOMER NUMBER custno,
    MATTER NUMBER matno,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time
    F PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER mfg,
    ORDER NUMBER ordernum,
    QUOTE NUMBER quote num,
    PRODUCTION NUMBER production Number,
    PRODUCTION DATE Production date,
    PRODUCTION LOCATION Production location,
    PRODUCTION STATUS Production status,
    CUSTOMER NUMBER custno,
    MATTER NUMBER matno,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time
    G PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER ship,
    ORDER NUMBER ordernum,
    QUOTE NUMBER quote num,
    PRODUCTION NUMBER production Number,
    PRODUCTION DATE Production date,
    PRODUCTION LOCATION production location,
    PRODUCTION STATUS production status,
    CUSTOMER NUMBER custno,
    SHIPPING DATE ship date,
    MATTER NUMBER matno,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time
    H PROCESS IDENTIFIER Order to cash,
    SUBPROCESS IDENTIFIER invoice,
    ORDER NUMBER ordernum,
    QUOTE NUMBER quote num,
    CUSTOMER NUMBER custno,
    SHIPPING DATE ship date,
    MATTER NUMBER matno,
    QUANTITY qty,
    PRICE price,
    AMOUNT amt,
    DATE date,
    TIME time

Claims (71)

1.-55. (canceled)
56. A computerized method for use in an asynchronous messaging environment, wherein said messaging environment comprises at least one original message comprised of original message data, comprising:
a first process, sub process, application, or activity sending said original message comprised of said original message data to a second process, sub process, application or activity via a messaging broker,
providing a monitoring message, wherein said monitoring message comprises a copy of at least some original message data comprising said original message; and,
transmitting said monitoring message to a repository,
wherein said original message data comprises the status of a process, sub process or activity.
57. A method as in claim 56 wherein said repository is a central message repository.
58. A method as in claim 56 wherein said repository is a message monitoring repository.
59. A method as in claim 56 wherein said original message data is provided in data fields.
60. A method as in claim 59 wherein said data fields comprise process identifier information or sub process identifier information.
61. A method as in claim 56 wherein said repository stores at least some original message data.
62. A method as in claim 56 wherein the data in said repository may be used to generate messages to one or more processes, sub processes, activities, applications, users and/or administrators.
63. A method as in claim 56 wherein the data in said repository may be used to generate feedback to one or more processes, sub-processes, activities, applications, users and/or administrators.
64. A method as in claim 56 further comprising generating a monitoring message.
65. A method as in claim 58 further comprising generating messages and/or feedback to the group consisting of processes, sub-processes, activities, applications, users and/or administrators.
66. A method as in claim 65 wherein said messages comprise error messages.
67. A method as in claim 65 wherein said messages comprise event messages.
68. A method as in claim 65 wherein said messages comprise exception messages.
69. A method as in claim 65 wherein said messages comprise trigger messages.
70. A method as in claim 65 wherein said messages comprise threshold messages.
71. A method as in claim 65 wherein said messages comprise flagged indicators.
72. A method as in claim 65 wherein said messages comprise specially designated messages.
73. A method as in claim 56 further comprising distributing information regarding the progress of transaction records and/or processes using a real time tool.
74. A method as in claim 56 wherein said data fields are path specific data fields.
75. A method as in claim 56 further comprising providing access to said repository.
76. A method as in claim 75 further comprising providing access to a user and/or administrator.
77. A method as in claim 56 further comprising reviewing said repository.
78. A method as in claim 56 further comprising providing the status of a process, sub process and/or activity.
79. A method as in claim 56 further comprising providing access to said repository through a display.
80. A method as in claim 79 further comprising further comprising providing the status of a process, sub process and/or activity through a display.
81. A method as in claim 56 wherein providing a monitoring message, wherein said monitoring message comprises a copy of at least some original message data comprising said original message, further comprises providing said monitoring message through a messaging component.
82. A method as in claim 56 further comprising simulating said method.
83. A method as in claim 82 further comprising simulating said method with real time data, processes, sub processes and/or activities.
84. A method as in claim 56 further comprising simulating said method prior to implementation.
85. A method as in claim 56 further comprising simulating said method prior to integration into an enterprise.
86. A computerized method for assembling and simulating enterprise communications and processes comprising:
providing at least two sub processes; and
assembling said at least two sub processes into a simulated process wherein a first of the at least two sub processes communicates with a second of said at least two sub processes by providing a message with output data and said second of at least two sub processes accepts said message as providing input data.
87. A method as in claim 86 further comprising providing said method with real time data, processes, sub processes and/or activities.
88. A method as in claim 86 further comprising simulating said method prior to implementation.
89. A method as in claim 86 further comprising simulating said method prior to integration into an enterprise.
90. A method as in claim 86 further comprising providing said method via a display.
91. A method as in claim 86 further comprising providing said method via a process development environment screen display.
92. A method as in claim 86 wherein said data is provided in a data field.
93. A method as in claim 86 further comprising providing a user with tools to construct a sub process.
94. A method as in claim 93 further comprising providing a user with said tools through a screen display
95. A method as in claim 93 wherein said tools identify properties of said sub process.
96. A method as in claim 95 wherein said properties comprise a process, sub process, application, activity, message queue and/or data field.
97. A method as in claim 86 further comprising providing a message queue construction tool.
98. A method as in claim 97 wherein said message queue construction tool provides alternatives for queue manager, input queue and/or output queue.
99. A method as in claim 95 further comprising providing an application construction tool.
100. A method as in claim 99 wherein said application construction tool provides one or more applications at either end of a queue or path to receive said message.
101. A method as in claim 100 further comprising providing a section of particular data fields.
102. A method as in claim 86 further comprising providing activities.
103. A method as in claim 86 further comprising altering an existing process, sub process or activity.
104. A method as in claim 86 further comprising altering an existing process, sub process or activity.
105. A method as in claim 86 wherein said simulation occurs before modifying existent systems or implementing new systems.
106. A system for use in a networked asynchronous messaging environment, wherein said messaging environment comprises at least one original message comprised of original message data, comprising:
a first process, sub process, application, or activity for sending said original message comprised of said original message data to a second process, sub process, application or activity;
a messaging broker for transporting said original message between said first and second process, sub process, application, or activity;
a monitoring message, wherein said monitoring message comprises a copy of at least some original message data comprising said original message for sending to a repository for storage of said at least some original message data,
wherein said original message data comprises the status of a process, sub process or activity.
107. A system as in claim 106 further comprising a display for providing the status of a process, sub process and/or activity.
108. A system as in claim 106 wherein said at least some original message data comprises process identifier information or sub process identifier information.
109. A system as in claim 106 further comprising a message for sending to one or more processes, sub processes, activities, applications, users and/or administrators.
110. A system as in claim 106 further comprising feedback to one or more processes, sub-processes, activities, applications, users and/or administrators.
111. A system as in claim 106 wherein said original message data is at least partially simulated original message data.
112. A computer-readable storage medium storing program code for an asynchronous messaging environment, wherein said messaging environment comprises at least one original message comprised of original message data, comprising:
a first process, sub process, application, or activity sending said original message comprised of said original message data to a second process, sub process, application or activity via a messaging broker,
providing a monitoring message, wherein said monitoring message comprises a copy of at least some original message data comprising said original message; and,
transmitting said monitoring message to a repository, wherein said original message data comprises the status of a process, sub process or activity.
113. A computer-readable storage medium storing program code as in claim 112 wherein said repository is a central message repository.
114. A computer-readable storage medium storing program code as in claim 112 wherein said repository is a message monitoring repository.
115. A computer-readable storage medium storing program code as in claim 112 wherein said repository stores at least some original message data.
116. A computer-readable storage medium storing program code as in claim 112 wherein the data in said repository may be used to generate messages to one or more processes, sub processes, activities, applications, users and/or administrators.
117. A computer-readable storage medium storing program code as in claim 112 wherein the data in said repository may be used to generate feedback to one or more processes, sub-processes, activities, applications, users and/or administrators.
118. A computer-readable storage medium storing program code as in claim 112 further comprising generating a monitoring message.
119. A computer-readable storage medium storing program code as in claim 112 further comprising reviewing said repository.
120. A computer-readable storage medium storing program code as in claim 112 further comprising providing the status of a process, sub process and/or activity.
121. A computer-readable storage medium storing program code as in claim 112 wherein providing a monitoring message, wherein said monitoring message comprises a copy of at least some original message data comprising said original message, further comprises providing said monitoring message through a messaging component.
122. A computer-readable storage medium storing program code as in claim 112 further comprising simulating said method.
123. A computer-readable storage medium storing program code as in claim 112 further comprising simulating said method with real time data, processes, sub processes and/or activities.
124. A computer-readable storage medium storing program code as in claim 112 further comprising simulating said method prior to implementation.
125. A computer-readable storage medium storing program code as in claim 112 further comprising simulating said method prior to integration into an enterprise.
US13/238,416 2000-12-15 2011-09-21 Apparatus and Systems For Measuring, Monitoring, Tracking and Simulating Enterprise Communications and Processes Abandoned US20120331482A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US13/238,416 US20120331482A1 (en) 2000-12-15 2011-09-21 Apparatus and Systems For Measuring, Monitoring, Tracking and Simulating Enterprise Communications and Processes

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/737,494 US7062749B2 (en) 2000-12-15 2000-12-15 Measuring, monitoring and tracking enterprise communications and processes
US11/356,538 US8046747B2 (en) 2000-12-15 2006-02-17 Apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes
US13/238,416 US20120331482A1 (en) 2000-12-15 2011-09-21 Apparatus and Systems For Measuring, Monitoring, Tracking and Simulating Enterprise Communications and Processes

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
US11/356,538 Continuation US8046747B2 (en) 2000-12-15 2006-02-17 Apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes

Publications (1)

Publication Number Publication Date
US20120331482A1 true US20120331482A1 (en) 2012-12-27

Family

ID=29584863

Family Applications (4)

Application Number Title Priority Date Filing Date
US09/737,494 Expired - Fee Related US7062749B2 (en) 2000-12-15 2000-12-15 Measuring, monitoring and tracking enterprise communications and processes
US11/356,538 Expired - Fee Related US8046747B2 (en) 2000-12-15 2006-02-17 Apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes
US11/398,133 Expired - Fee Related US7603674B2 (en) 2000-12-15 2006-04-05 Apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes
US13/238,416 Abandoned US20120331482A1 (en) 2000-12-15 2011-09-21 Apparatus and Systems For Measuring, Monitoring, Tracking and Simulating Enterprise Communications and Processes

Family Applications Before (3)

Application Number Title Priority Date Filing Date
US09/737,494 Expired - Fee Related US7062749B2 (en) 2000-12-15 2000-12-15 Measuring, monitoring and tracking enterprise communications and processes
US11/356,538 Expired - Fee Related US8046747B2 (en) 2000-12-15 2006-02-17 Apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes
US11/398,133 Expired - Fee Related US7603674B2 (en) 2000-12-15 2006-04-05 Apparatus and systems for measuring, monitoring, tracking and simulating enterprise communications and processes

Country Status (1)

Country Link
US (4) US7062749B2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20120072509A1 (en) * 2010-09-03 2012-03-22 Booth Lloyd George Method and system for integrating applications within a work process

Families Citing this family (93)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080313003A1 (en) * 2001-03-30 2008-12-18 Racca Felix G Designing business processes using parametric roles
GB2378781B (en) * 2001-08-16 2005-06-01 Sun Microsystems Inc Message brokering
GB2378782B (en) * 2001-08-16 2005-04-13 Sun Microsystems Inc Message brokering
US7069559B2 (en) * 2001-08-29 2006-06-27 International Business Machines Corporation System and method for monitoring software queuing applications
US7552445B2 (en) * 2002-12-13 2009-06-23 Savvis Communications Corporation Systems and methods for monitoring events from multiple brokers
US20040260591A1 (en) * 2003-06-17 2004-12-23 Oracle International Corporation Business process change administration
US8296167B2 (en) * 2003-06-17 2012-10-23 Nigel King Process certification management
US20060059026A1 (en) * 2004-08-24 2006-03-16 Oracle International Corporation Compliance workbench
US20060089861A1 (en) * 2004-10-22 2006-04-27 Oracle International Corporation Survey based risk assessment for processes, entities and enterprise
US8473470B1 (en) * 2005-05-23 2013-06-25 Bentley Systems, Incorporated System for providing collaborative communications environment for manufacturers and potential customers
US20070021992A1 (en) * 2005-07-19 2007-01-25 Srinivas Konakalla Method and system for generating a business intelligence system based on individual life cycles within a business process
US20070050232A1 (en) * 2005-08-26 2007-03-01 Hung-Yang Chang Method and system for enterprise monitoring based on a component business model
GB0518416D0 (en) * 2005-09-09 2005-10-19 Standard Life Assurance Compan Improvements in and relating to service orientated architecture
US7653418B1 (en) * 2005-09-28 2010-01-26 Sprint Spectrum L.P. Automatic rotation through play out of audio-clips in response to detected alert events
US7885841B2 (en) 2006-01-05 2011-02-08 Oracle International Corporation Audit planning
US10453029B2 (en) * 2006-08-03 2019-10-22 Oracle International Corporation Business process for ultra transactions
US20080116266A1 (en) * 2006-10-25 2008-05-22 Sudhee Nagabhushan Subrahmanya Method for valuing customers and customer relationships
US8296719B2 (en) * 2007-04-13 2012-10-23 International Business Machines Corporation Software factory readiness review
US8996394B2 (en) 2007-05-18 2015-03-31 Oracle International Corporation System and method for enabling decision activities in a process management and design environment
US8185916B2 (en) * 2007-06-28 2012-05-22 Oracle International Corporation System and method for integrating a business process management system with an enterprise service bus
US9442620B2 (en) * 2007-08-21 2016-09-13 Oracle International Corporation Navigation systems with event notification
US8560938B2 (en) * 2008-02-12 2013-10-15 Oracle International Corporation Multi-layer XML customization
US8014924B2 (en) * 2007-10-12 2011-09-06 Caterpillar Inc. Systems and methods for improving haul road conditions
US8429467B2 (en) * 2007-10-19 2013-04-23 Oracle International Corporation User-triggered diagnostic data gathering
US8090560B2 (en) * 2007-12-14 2012-01-03 Caterpillar Inc. Systems and methods for haul road management based on greenhouse gas emissions
US9646274B2 (en) * 2008-02-11 2017-05-09 Oracle International Corporation System and method for accessing business process instances through mobile devices
US8788542B2 (en) * 2008-02-12 2014-07-22 Oracle International Corporation Customization syntax for multi-layer XML customization
US8966465B2 (en) * 2008-02-12 2015-02-24 Oracle International Corporation Customization creation and update for multi-layer XML customization
US8875306B2 (en) * 2008-02-12 2014-10-28 Oracle International Corporation Customization restrictions for multi-layer XML customization
US8538998B2 (en) * 2008-02-12 2013-09-17 Oracle International Corporation Caching and memory optimizations for multi-layer XML customization
US8782604B2 (en) * 2008-04-11 2014-07-15 Oracle International Corporation Sandbox support for metadata in running applications
US8595044B2 (en) * 2008-05-29 2013-11-26 International Business Machines Corporation Determining competence levels of teams working within a software
US8667031B2 (en) * 2008-06-13 2014-03-04 Oracle International Corporation Reuse of shared metadata across applications via URL protocol
US8452629B2 (en) 2008-07-15 2013-05-28 International Business Machines Corporation Work packet enabled active project schedule maintenance
US8527329B2 (en) * 2008-07-15 2013-09-03 International Business Machines Corporation Configuring design centers, assembly lines and job shops of a global delivery network into “on demand” factories
US8418126B2 (en) * 2008-07-23 2013-04-09 International Business Machines Corporation Software factory semantic reconciliation of data models for work packets
US8375370B2 (en) * 2008-07-23 2013-02-12 International Business Machines Corporation Application/service event root cause traceability causal and impact analyzer
US8336026B2 (en) 2008-07-31 2012-12-18 International Business Machines Corporation Supporting a work packet request with a specifically tailored IDE
US8271949B2 (en) 2008-07-31 2012-09-18 International Business Machines Corporation Self-healing factory processes in a software factory
US8448129B2 (en) * 2008-07-31 2013-05-21 International Business Machines Corporation Work packet delegation in a software factory
US8589436B2 (en) 2008-08-29 2013-11-19 Oracle International Corporation Techniques for performing regular expression-based pattern matching in data streams
US8977673B2 (en) 2008-08-29 2015-03-10 Red Hat, Inc. Information on availability of services provided by publish-subscribe service
US8996658B2 (en) * 2008-09-03 2015-03-31 Oracle International Corporation System and method for integration of browser-based thin client applications within desktop rich client architecture
US8799319B2 (en) * 2008-09-19 2014-08-05 Oracle International Corporation System and method for meta-data driven, semi-automated generation of web services based on existing applications
US8271609B2 (en) * 2008-09-15 2012-09-18 Oracle International Corporation Dynamic service invocation and service adaptation in BPEL SOA process
US9122520B2 (en) 2008-09-17 2015-09-01 Oracle International Corporation Generic wait service: pausing a BPEL process
US8332654B2 (en) * 2008-12-08 2012-12-11 Oracle International Corporation Secure framework for invoking server-side APIs using AJAX
US9077750B2 (en) * 2009-02-27 2015-07-07 Red Hat, Inc. Using forums as a message transport in an enterprise service bus
US8935293B2 (en) 2009-03-02 2015-01-13 Oracle International Corporation Framework for dynamically generating tuple and page classes
US9129255B2 (en) * 2009-05-18 2015-09-08 Oracle International Corporation Business process management (BPM) add-in for office software
US8417656B2 (en) * 2009-06-16 2013-04-09 Oracle International Corporation Techniques for building an aggregate model for performing diagnostics
US8140898B2 (en) * 2009-06-16 2012-03-20 Oracle International Corporation Techniques for gathering evidence for performing diagnostics
US20110004627A1 (en) * 2009-07-01 2011-01-06 Oracle International Corporation Dashboard for business process management system
US8856737B2 (en) * 2009-11-18 2014-10-07 Oracle International Corporation Techniques for displaying customizations for composite applications
US8612377B2 (en) * 2009-12-17 2013-12-17 Oracle International Corporation Techniques for generating diagnostic results
US9305057B2 (en) 2009-12-28 2016-04-05 Oracle International Corporation Extensible indexing framework using data cartridges
US8959106B2 (en) * 2009-12-28 2015-02-17 Oracle International Corporation Class loading using java data cartridges
US9395965B2 (en) 2009-12-29 2016-07-19 Oracle International Corporation Techniques for automated generation of service artifacts
US8429622B2 (en) 2010-04-15 2013-04-23 Oracle International Corporation Business process debugger with parallel-step debug operation
US8572618B2 (en) 2010-05-07 2013-10-29 Oracle International Corporation Event driven change injection and dynamic extensions to a business process execution language process
US8819055B2 (en) 2010-05-14 2014-08-26 Oracle International Corporation System and method for logical people groups
US9741006B2 (en) 2010-05-14 2017-08-22 Oracle International Corporation System and method for providing complex access control in workflows
US9589240B2 (en) 2010-05-14 2017-03-07 Oracle International Corporation System and method for flexible chaining of distinct workflow task instances in a business process execution language workflow
US9852382B2 (en) 2010-05-14 2017-12-26 Oracle International Corporation Dynamic human workflow task assignment using business rules
US8966447B2 (en) * 2010-06-21 2015-02-24 Apple Inc. Capturing and displaying state of automated user-level testing of a graphical user interface application
US8806475B2 (en) 2010-09-13 2014-08-12 Oracle International Corporation Techniques for conditional deployment of application artifacts
US8713049B2 (en) 2010-09-17 2014-04-29 Oracle International Corporation Support for a parameterized query/view in complex event processing
US9189280B2 (en) 2010-11-18 2015-11-17 Oracle International Corporation Tracking large numbers of moving objects in an event processing system
US8990416B2 (en) 2011-05-06 2015-03-24 Oracle International Corporation Support for a new insert stream (ISTREAM) operation in complex event processing (CEP)
US8660878B2 (en) 2011-06-15 2014-02-25 International Business Machines Corporation Model-driven assignment of work to a software factory
US9329975B2 (en) 2011-07-07 2016-05-03 Oracle International Corporation Continuous query language (CQL) debugger in complex event processing (CEP)
US8516110B2 (en) 2011-08-24 2013-08-20 International Business Machines Corporation Automated availability data collection and reporting for system management environments
US8954942B2 (en) 2011-09-30 2015-02-10 Oracle International Corporation Optimizations using a BPEL compiler
US9020883B2 (en) 2012-02-22 2015-04-28 Oracle International Corporation System and method to provide BPEL support for correlation aggregation
JP5845351B2 (en) * 2012-07-06 2016-01-20 ▲華▼▲為▼終端有限公司Huawei Device Co., Ltd. Resource allocation method and apparatus
US9563663B2 (en) 2012-09-28 2017-02-07 Oracle International Corporation Fast path evaluation of Boolean predicates
US9262479B2 (en) 2012-09-28 2016-02-16 Oracle International Corporation Join operations for continuous queries over archived views
US10956422B2 (en) 2012-12-05 2021-03-23 Oracle International Corporation Integrating event processing with map-reduce
US10298444B2 (en) 2013-01-15 2019-05-21 Oracle International Corporation Variable duration windows on continuous data streams
US9098587B2 (en) 2013-01-15 2015-08-04 Oracle International Corporation Variable duration non-event pattern matching
US9047249B2 (en) 2013-02-19 2015-06-02 Oracle International Corporation Handling faults in a continuous event processing (CEP) system
US9390135B2 (en) 2013-02-19 2016-07-12 Oracle International Corporation Executing continuous event processing (CEP) queries in parallel
US10037197B2 (en) 2013-03-15 2018-07-31 Oracle International Corporation Flexible microinstruction system for constructing microprograms which execute tasks, gateways, and events of BPMN models
US9418113B2 (en) 2013-05-30 2016-08-16 Oracle International Corporation Value based windows on relations in continuous data streams
US9934279B2 (en) 2013-12-05 2018-04-03 Oracle International Corporation Pattern matching across multiple input data streams
US9244978B2 (en) 2014-06-11 2016-01-26 Oracle International Corporation Custom partitioning of a data stream
US9712645B2 (en) 2014-06-26 2017-07-18 Oracle International Corporation Embedded event processing
US9886486B2 (en) 2014-09-24 2018-02-06 Oracle International Corporation Enriching events with dynamically typed big data for event processing
US10120907B2 (en) 2014-09-24 2018-11-06 Oracle International Corporation Scaling event processing using distributed flows and map-reduce operations
WO2017018901A1 (en) 2015-07-24 2017-02-02 Oracle International Corporation Visually exploring and analyzing event streams
US10503787B2 (en) 2015-09-30 2019-12-10 Oracle International Corporation Sharing common metadata in multi-tenant environment
US10394801B2 (en) 2015-11-05 2019-08-27 Oracle International Corporation Automated data analysis using combined queries
WO2022232222A1 (en) * 2021-04-27 2022-11-03 Five Billion Inc System and interfaces for tracking asynchronous communications

Family Cites Families (64)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4821220A (en) * 1986-07-25 1989-04-11 Tektronix, Inc. System for animating program operation and displaying time-based relationships
US4914567A (en) * 1987-11-02 1990-04-03 Savoir Design system using visual language
US5404501A (en) * 1989-08-31 1995-04-04 Motorola, Inc. Fault-tolerant method of communicating between processes in a multi processor system by keeping track of the current node location of messages
US6044205A (en) * 1996-02-29 2000-03-28 Intermind Corporation Communications system for transferring information between memories according to processes transferred with the information
US5794005A (en) * 1992-01-21 1998-08-11 The United States Of America As Represented By The Administrator Of The National Aeronautics And Space Administration Synchronous parallel emulation and discrete event simulation system with self-contained simulation objects and active event objects
US6324495B1 (en) * 1992-01-21 2001-11-27 The United States Of America As Represented By The Administrator Of The National Aeronautics And Space Administration Synchronous parallel system for emulation and discrete event simulation
US5673367A (en) * 1992-10-01 1997-09-30 Buckley; Theresa M. Method for neural network control of motion using real-time environmental feedback
US5446676A (en) * 1993-03-29 1995-08-29 Epic Design Technology Inc. Transistor-level timing and power simulator and power analyzer
US5504897A (en) * 1994-02-22 1996-04-02 Oracle Corporation Method and apparatus for processing electronic mail in parallel
IL112660A (en) * 1994-03-31 1998-01-04 Minnesota Mining & Mfg System integrating active and simulated decision- making processes
JPH07281925A (en) * 1994-04-06 1995-10-27 Fujitsu Ltd Multiprocessor simulation device
JP3308770B2 (en) * 1994-07-22 2002-07-29 三菱電機株式会社 Information processing apparatus and calculation method in information processing apparatus
US5980096A (en) * 1995-01-17 1999-11-09 Intertech Ventures, Ltd. Computer-based system, methods and graphical interface for information storage, modeling and stimulation of complex systems
US6681245B1 (en) * 1995-04-19 2004-01-20 Fuji Xerox Co., Ltd. Display of detected event for information handling system
US5887167A (en) * 1995-11-03 1999-03-23 Apple Computer, Inc. Synchronization mechanism for providing multiple readers and writers access to performance information of an extensible computer system
US6501950B1 (en) * 1996-03-14 2002-12-31 Bellsouth Intellectual Property Corporation Systems and methods for monitoring data signals on a communications network
US5960200A (en) * 1996-05-03 1999-09-28 I-Cube System to transition an enterprise to a distributed infrastructure
US5949998A (en) * 1996-07-03 1999-09-07 Sun Microsystems, Inc. Filtering an object interface definition to determine services needed and provided
US6041306A (en) 1996-12-05 2000-03-21 Hewlett-Packard Company System and method for performing flexible workflow process execution in a distributed workflow management system
EP0854431A3 (en) 1997-01-20 2001-03-07 International Business Machines Corporation Events as activities in process models of workflow management systems
US6099577A (en) * 1997-05-13 2000-08-08 Kabushiki Kaisha Toshiba Logic circuit conversion method and logic circuit design support device
US6122633A (en) 1997-05-27 2000-09-19 International Business Machines Corporation Subscription within workflow management systems
US6021438A (en) * 1997-06-18 2000-02-01 Wyatt River Software, Inc. License management system using daemons and aliasing
US6460175B1 (en) * 1997-07-18 2002-10-01 International Business Machines Corporation Program product for modular, parallel, remote software installation with repeatable, externally-invocable steps
DE69811790T2 (en) 1997-08-01 2003-11-20 International Business Machines Corp., Armonk Deriving process models from audit processes for workflow management systems
US6018627A (en) * 1997-09-22 2000-01-25 Unisys Corp. Tool-independent system for application building in an object oriented development environment with data stored in repository in OMG compliant UML representation
US6092102A (en) 1997-10-24 2000-07-18 University Of Pittsburgh Of The Commonwealth System Of Higher Education System and method for notifying users about information or events of an enterprise
US6445774B1 (en) * 1997-11-17 2002-09-03 Mci Communications Corporation System for automated workflow in a network management and operations system
US6370494B1 (en) * 1998-02-05 2002-04-09 Matsushita Electric Industrial Co., Ltd. Simulator and computer-readable recordable medium having program for execution on computer realizing the simulator recorded thereon
US6529932B1 (en) * 1998-04-01 2003-03-04 Microsoft Corporation Method and system for distributed transaction processing with asynchronous message delivery
US6208345B1 (en) * 1998-04-15 2001-03-27 Adc Telecommunications, Inc. Visual data integration system and method
US6453356B1 (en) * 1998-04-15 2002-09-17 Adc Telecommunications, Inc. Data exchange system and method
US6510429B1 (en) * 1998-04-29 2003-01-21 International Business Machines Corporation Message broker apparatus, method and computer program product
CZ148199A3 (en) * 1998-05-08 1999-11-17 International Business Machines Corporation Use of inquiry technology in databases for log in attendance at news in systems for processing news
US6728947B1 (en) * 1998-06-05 2004-04-27 R. R. Donnelley & Sons Company Workflow distributing apparatus and method
US6397191B1 (en) * 1998-06-05 2002-05-28 I2 Technologies Us, Inc. Object-oriented workflow for multi-enterprise collaboration
JP2000200357A (en) * 1998-10-27 2000-07-18 Toshiba Tec Corp Method and device for collecting human movement line information
US6415297B1 (en) 1998-11-17 2002-07-02 International Business Machines Corporation Parallel database support for workflow management systems
US6405266B1 (en) * 1998-11-30 2002-06-11 Hewlett-Packard Company Unified publish and subscribe paradigm for local and remote publishing destinations
US6138143A (en) * 1999-01-28 2000-10-24 Genrad, Inc. Method and apparatus for asynchronous transaction processing
US6789252B1 (en) * 1999-04-15 2004-09-07 Miles D. Burke Building business objects and business software applications using dynamic object definitions of ingrediential objects
US6466935B1 (en) 1999-06-04 2002-10-15 International Business Machines Corporation Applying relational database technology to process control in manufacturing processes
US6543047B1 (en) * 1999-06-15 2003-04-01 Dell Usa, L.P. Method and apparatus for testing custom-configured software/hardware integration in a computer build-to-order manufacturing process
US7165252B1 (en) * 1999-06-21 2007-01-16 Jia Xu Method of scheduling executions of processes with various types of timing properties and constraints
US6725445B1 (en) 1999-07-08 2004-04-20 International Business Machines Corporation System for minimizing notifications in workflow management system
US6601233B1 (en) * 1999-07-30 2003-07-29 Accenture Llp Business components framework
US6662355B1 (en) * 1999-08-11 2003-12-09 International Business Machines Corporation Method and system for specifying and implementing automation of business processes
US6550057B1 (en) * 1999-08-31 2003-04-15 Accenture Llp Piecemeal retrieval in an information services patterns environment
US7206805B1 (en) * 1999-09-09 2007-04-17 Oracle International Corporation Asynchronous transcription object management system
US6901430B1 (en) * 1999-11-05 2005-05-31 Ford Motor Company Online system and method of locating consumer product having specific configurations in the enterprise production pipeline and inventory
US7057752B1 (en) * 1999-12-14 2006-06-06 Xerox Corporation Methods and systems for providing status information for reprographic operations
US6671728B1 (en) * 2000-02-18 2003-12-30 G.E. Information Services, Inc. Abstract initiator
US6553438B1 (en) * 2000-04-24 2003-04-22 Intel Corporation Methods and system for message resource pool with asynchronous and synchronous modes of operation
US6934749B1 (en) * 2000-05-20 2005-08-23 Ciena Corporation Tracking distributed data retrieval in a network device
CA2412816C (en) * 2000-06-19 2012-01-17 P.C. Krause And Associates, Inc. Distributed simulation
US6686838B1 (en) * 2000-09-06 2004-02-03 Xanboo Inc. Systems and methods for the automatic registration of devices
FI116166B (en) * 2002-06-20 2005-09-30 Nokia Corp A method and system for performing application sessions on an electronic device, and an electronic device
US7155708B2 (en) * 2002-10-31 2006-12-26 Src Computers, Inc. Debugging and performance profiling using control-dataflow graph representations with reconfigurable hardware emulation
US20040199786A1 (en) * 2002-12-02 2004-10-07 Walmsley Simon Robert Randomisation of the location of secret information on each of a series of integrated circuits
US7328429B2 (en) * 2003-11-13 2008-02-05 Intel Corporation Instruction operand tracing for software debug
US7689998B1 (en) * 2004-07-13 2010-03-30 Microsoft Corporation Systems and methods that manage processing resources
WO2006072082A2 (en) * 2004-12-30 2006-07-06 Vast Systems Technology Corporation Clock simulation system and method
US7720660B2 (en) * 2005-06-06 2010-05-18 Pascal Bolcato Mixed-domain analog/RF simulation
US7590519B2 (en) * 2005-11-08 2009-09-15 Microsoft Corporation Distributed system simulation: slow message relaxation

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20120072509A1 (en) * 2010-09-03 2012-03-22 Booth Lloyd George Method and system for integrating applications within a work process

Also Published As

Publication number Publication date
US7603674B2 (en) 2009-10-13
US7062749B2 (en) 2006-06-13
US20060150156A1 (en) 2006-07-06
US20060200804A1 (en) 2006-09-07
US8046747B2 (en) 2011-10-25
US20030225923A1 (en) 2003-12-04

Similar Documents

Publication Publication Date Title
US7062749B2 (en) Measuring, monitoring and tracking enterprise communications and processes
US7644088B2 (en) Systems and methods for retrieving data
Staron et al. A framework for developing measurement systems and its industrial evaluation
Măruşter et al. Redesigning business processes: a methodology based on simulation and process mining techniques
US8122425B2 (en) Quality software management process
US20020194329A1 (en) Method and system for facilitating multi-enterprise benchmarking activities and performance analysis
US20030018490A1 (en) Object oriented system and method for planning and implementing supply-chains
US20100082380A1 (en) Modeling and measuring value added networks
US8756091B2 (en) Methods and tools to support strategic decision making by specifying, relating and analyzing requirements, solutions and deployments
US20070255681A1 (en) Automated determination of relevant slice in multidimensional data sources
KR20060059798A (en) Efficient and flexible business modeling based upon structured business capabilities
CN107102848A (en) Provide user interface element
US20080065680A1 (en) Change and release management system
US8595051B2 (en) Metrics capability self assessment
JP2004021364A (en) Management intention decision support system
Longo et al. Design processes for sustainable performances: a model and a method
Jonkman et al. Best practices and methods in hydrocarbon resource estimation, production and emissions forecasting, uncertainty evaluation and decision making
JP2003114916A (en) Method and system for implementing preferred part plan over communication network
US20190303815A1 (en) Distributed manufacturing system
Greasley A simulation of a workflow management system
Cao et al. Data-driven simulation of the extended enterprise
Lindmark Master data management: Creating a common language for master data across an extended and complex supply chain
Garner Data warehouse implementation strategies: A mixed method analysis of critical success factors
Kuamoo A framework for evaluating IT service management software products
TWM613736U (en) Integrated marketing management system

Legal Events

Date Code Title Description
STCB Information on status: application discontinuation

Free format text: ABANDONED -- FAILURE TO RESPOND TO AN OFFICE ACTION